We just recently joined this concierge style medical practice. Our family physician, Dr. Silva,…read morerecently joined this partnership and we followed her here. You pay an annual fee depending on your family composition. The benefits are many, especially compared to HMOs and other medical practices. Appointments can be regularly made same day or on the next. And the scheduled duration of your appointment is 40 minutes v. the standard 15 minutes. Much more time to talk with your physician and get her relaxed, not rushed, attention. They have support staff in-house. There is a nutrition/dietician consultant. A small gym is available for your use supported by their in-house trainer/physical therapist. The physicians include a cardiologist that works well with the family practice practitioners. As this is a small, personalized practice, the physicians regularly update each other, especially when they see patients who are part of another partner physician. Personal, readily accessible, part of the Novant system, Hallmark is well-connected with truly top quality specialists. All insurance is accepted..at least all of ours is. Now in our 70s, we are very happy and reassured being part of this practice. We will receive great care as individual people, rather than just part of the daily flow of patients. Check it out yourself.

Avoid Novant Health Hallmark Care. I made an appointment for my 99 year old mother to interview…read moretwo of the doctors at this practice with a view to joining their concierge care program. Upon arrival, the disorganized staff put her into a holding room and ignored her for an hour past her appointment time, until we simply gave up and left in frustration at the horrible patient care and attention. This practice is disorganized and, in terms of bedside manner, incompetent. We will go elsewhere for our medical care. Any so called "concierge practice " that behaves in this manner should be ashamed to call themselves healthcare providers. Update: While I appreciate the apology, trust, once lost, is very difficult to regain. What we saw was a level of disorganization and, more critically important to patients, an absolute lack of any concern or caring, both in the office and when I called the receptionist. I have had more caring responses at the Department of Motor Vehicles--a low bar indeed. I sincerely hope that what we experienced is an aberration, and wish you well in correcting the issues we experienced.

Quality care, great front desk staff. They listen and they care…read more Dr Andy is very knowledgeable, listens and has helped me with 2 very different issues/injures. I highly recommend!

I've been seeing Dr. Anna Lipocky for about 3 months now and her professionalism and knowledge is…read moreextraordinarily evident. I had been dealing with a knee injury for 2 years and I came in initially for dry needling and she did an evaluation and recommended shock therapy and BFR (blood flow restriction) instead and it has helped tremendously! I'm now able to squat pain free! Mind you, I had been seeing another PT for those 2 years and nothing helped until I saw Dr. Lipocky. Also the students there are very professional as well and clearly know their stuff too! The front desk is always so welcoming and will schedule around what time works for you and recommend treatment packages to save some money too! Hands down the absolute best physical therapy clinic around! I would recommend it to any and everyone if they're dealing with any type of injury!

this was my first time seeing Dr. Fox and i loved it. she is very efficient and she made me feel…read morevery comfortable and heard. i'm relieved to have finally had a good experience with a GYN!!

This was probably one of the worst doctors visits I've ever experienced. The front desk staff was…read morerude both times i went. My nurse was overly touchy and pinched my shoulder multiple times while talking to me. It was extremely uncomfortable to be around. She then decided to repeatedly lecture me about contraceptive usage and said "you're too young to get pregnant so stay that way" when i replied i had never been pregnant. It seemed so unnecessary to say something like that. Who know what I could've had in my past or if I was trying to conceive with a partner. Unacceptable. While taking my blood pressure, she kept talking to me in a way that implied she wanted a response, but kept telling me to stop talking. Come to Dr. Fox. I said off the bat I wasn't interested in an IUD, but she kept pushing it. To further her case, she mentioned multiple times that she has placed an IUD in virgins before with no pain meds and they did fine. Gynecological medicine needs a complete overall bc many procedures done are incredibly painful for women, but many are often denied pain medication or it's not even brought up. An OBGYN visit is already hard enough with the anxiety, not to mention the staff making patients feel uncomfortable and pushed to do something they don't want to do. Pick somewhere else to go

Dr. Putterman is FANTASTIC! He is so kind, patient, and explains everything so thoroughly. If you…read moreare having any issues or pain in your legs, feeling heavy or aching do not hesitate to come see him. All of the staff is so friendly and helpful at every appointment. Thank you Dr. Putterman, Regina and Shannon for taking such good care of me!

Don't waste your money! Charge $450 plus compression garment then when it doesn't work they say…read moremost people need more than one treatment, another $450!

Dr. Kuzma and Dr. Altizer are amazing doctors, I highly recommend Neogenix and their outstanding…read moreteam!

Great staff, including the patient contact coordinator Nikko, receptionist and Nurse. A…read morechiropractor trying to do my intake didn't even take the time to review my intake paperwork that I arrived 30 minutes early to fill out!! Doctor wasn't even there 30 minutes after our scheduled appointment time. they can pay google maps bet to scrub their reviews but this outfit is a sham!! Sales, sales and sales "just sign here"‍!!

I saw Dr. Jason Fishel for burnout, stress, and anxiety. The initial appointment went well, and I…read morefelt that he listened to my concerns. However, issues began after the appointment. Communication became very difficult, and it took over a month from my initial visit for my FMLA paperwork to be completed correctly. The paperwork was not finalized until after I had already returned to work (over four weeks later), which caused delays in my compensation. During my leave, I expressed my concerns to the practice by calling and leaving multiple messages through the Atrium portal, but getting any response during this time was extremely challenging. As I continued to reach out to understand why the process was taking so long--along with sharing feedback I had been given by FMLA--my direct tone and the fact that I did not address Jason as "Dr." (due to limited character space in the portal) were not well received. I attempted to clarify any miscommunication and reset the tone through additional portal messages. Despite my efforts, Dr. Fishel replied that our communication styles were "simply incompatible." Not only was he unwilling to see me at our next scheduled appointment, but he also discharged me from the practice. I sought help from Dr. Fishel because of the tremendous amount of tension and anxiety in my life. Unfortunately, his responses and actions (or lack thereof) only amplified my stress. While it is a provider's discretion to end care, this experience highlighted concerns around responsiveness, communication, professionalism, and sensitivity to tone and formality. Although the initial session was positive, the out‑of‑office follow‑up process did not meet my expectations for support or timely care during a stressful period.

I had an extremely disappointing experience with Physician Assistant Jennifer Sheldon. I visited…read moreher on Monday for a persistent issue that clearly required antibiotics, yet she failed to diagnose me properly and sent me home with no prescription or real treatment plan. I messaged her twice through the patient app over the next two days with no response from her. Eventually, her nurse replied and told me Jennifer wanted me to book another appointment just to get antibiotics--despite my condition not improving at all. I then called the office and asked to speak with her directly. The front desk rep said she would have Jennifer call me back. That call never came. I followed up again the next morning (Friday), left another message, and the rep told me Jennifer had noted to set up another appointment. I explained I had already asked for a call back the day before, and again I was told she might call me that day. She never did. This entire experience was incredibly frustrating and showed a complete lack of care or urgency. It felt like Jennifer Sheldon was more interested in billing for a second visit than actually treating her patient properly the first time. I've never had such poor follow-through and indifference from a medical professional. I do not recommend seeing her.

These guys charge $1800/yr just for the privilege to be a patient!…read more This place used to be great, went here for years. I moved away for a couple years, then called trying to make an appointment after moving back this year. They had "a note on my account saying I was no longer a patient" and the receptionist told me she had to talk to the manager about me before she could make me an appointment. Well she called me back hours later saying that she spoke with the manager and that things have changed since I was a patient and you are now required to join some MVP program for $1800/yr just to be a patient. Before I could even respond, she was already saying that seeing as I didn't find this acceptable and there was nothing she could do... don't go here, the receptionist twins are terribly rude and either require some MVP dues like an exclusive club or they will use this to get rid of you.

Eric Sensenbrenner is an extraordinarily well qualified and experienced practitioner of internal…read moremedicine. I trust him with my care. His office staff, including all physicians assistance. Nurse practitioners and administrative staff are attentive, well trained, and polite.

I have been going to Novant Health Arboretum for about a…read moreyear now. I have to say I couldn't be more impressed. It's so hard to find a staff at the front desk that genuinely welcome you and are efficient and caring, even on the phone. I have been under Amy's care, my PA, for approximately two years and she can't be beat. She is efficient and kind and caring and I trust her completely with my care. I think it's more important than ever when you have a great experience to thank them and spread the word, especially in the medical field. They're the best! Vickie R.

Except for the ugly construction that is creating a mess in their parking lot and entrance, this…read moreNovant Health location is ideal, away from the busy streets. Staff is very efficient and competent. I didn't have to wait long, once I arrived. The physician was great, informative, and transferred my prescription very easily. Lab work is performed inside, and I was very pleased with my experience.

I recently used this urgent care location to seek treatment for severe hip pain that had kept me…read moreawake for several nights in a row. It was super easy to get an appointment for a couple of hours later in the morning. When I arrived, I was checked in quickly by the nicest person and only waited a few minutes to be called back. I was triaged very quickly an only waited a few minutes to see Dr. Anquilo. He was excellent! He listened closely to my issues, asked a lot of relevant questions, tested his suspicions and came up with a primary and secondary action plan in case I don't get better soon. overall, excellent care!

Easy check in. Fast. Customer service and care were outstanding…read more From reception to the exam all the things you could hope for happened. You're not feeling well and the staff were efficient and helpful.