This place only gets 2 stars because I did get a good haircut. The haircut was fine but I didn't get what I paid for. To begin: I booked online for 1:15PM and I was asked to arrive 10 minutes before my appointment. I got there 15 minutes BEFORE my appointment, I was finally taken at 15 minutes AFTER my appointment time. I did not request a barber. "First Available" was fine for me. One of the stylists finished a client at 1:10 - so I thought he would be my barber, but no. He puttered around, did some sweeping and then left - ok maybe he was taking a late lunch. The other barber did take me but 15 minutes late. Apparently there was some hiccup in the online appointment system. Most places I have gone to will greet the client when he comes in. If I was being taken by a particular stylist who is running late, someone would say something. I was just ignored until I was the only one left in the shop with the one barber.
I had made an appointment online for a "Gentleman's Haircut" $65. For $65 the website said you get the following: 1) Haircut, 2) Hairwash, 3) Warm towel, 4) Face Massage, 5) Complimentary beverage, 6) high end grooming products. All I got was a was a regular clipper haircut - nothing else. In all fairness the stylist did offer me something to drink but I don't eat or drink while getting my hair cut. I am more accustomed to being offered something to drink while I am waiting. So I got just a plain old clipper cut for $65 + $10 tip.
I won't go back again because it did not fulfill the advertising of services promised. Like I said earlier, the haircut was OK but with the number of barbers and price ranges available in San Francisco, patronizing this place is a literal waste of time and money.
If you want to try this place out, I would recommend that you NOT make your appointment online. Call instead. Ask directly about the price upfront and ask what is included. Don't trust the website, you will not get what you were promised. Google maps did say that parking is difficult in this area - so I took a Lyft to get there. There was plenty of street metered parking available - so I would go ahead and drive. The barber shop is in the back of a clothing boutique so you will not see that it is a barbershop from the street. If there was a sign, I didn't see it. You will need to ask the clothing sales person that you are looking for the barbershop and they will escort you to the back. I know it sounds sketchy but it isn't, everything is open and the clothing sales guy was friendly. read more