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    James & Associates

    5.0 (1 review)
    Closed • 9:00 am - 5:30 pm

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    8 years ago

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    The UPS Store

    The UPS Store

    (36 reviews)

    I WISH THERE WERE ZERO STARS - DO NOT USE THIS STORE - I was sending items overseas & the charge…read morewas $262. An employee made a mistake, and my items were held up. (mistakes happen, not mad at employee) I had to wait almost a month (with me repeatedly reaching out to UPS to ask the status) for the items to be returned to me. I received my items a few days ago and the store is refusing to reimburse me the money I spent to have the items shipped. I now have to pay an additional fee (somewhere else) to have these items shipped overseas. It is absolutely ridiculous that the owner will not take accountability for their employee's mistake. I will be taking this to small claims court, it's the principal at this point. My family ran a small business for 30+ years and would NEVER treat customers this way. Michele R.

    I dropped a package off at this UPS location a few days before Christmas and they did not provide…read moreme a receipt of the drop off. I don't know what happened to the package whether it was stolen, lost, or mishandled. I reached out to the owner Diane, who was absolutely no help at all and was only interested in telling me that they don't have any responsibility for the package. In my opinion, this store has created an unfair business practice that hurt customers in order to try and shield liability when something happens to the package. I lost my package and my money that I spent for it and the Owner did nothing. This store gave extremely poor quality and service. I would not recommend using this location at all unless you want to take a chance on losing your package and/or your money.

    The UPS Store

    The UPS Store

    (21 reviews)

    i can't say enough good things about this location! i had so many items to return to amazon - so…read moremany but the gentleman that helped me ( i am sorry but i didn't get his name) was so patient with me! it was alot! then i had shoes to return to a department store in the area and it took almost 45 minutes to get the store to send us the correct shipping label ( it took 2 phone calls for them to get it right) he saw how frustrated i was getting so he took the phone from me to speak to the guy cause i was getting nowhere ( over return.labels) ( 2 phone calls there plus the one i previously did from home) to get retirn labels! at that point i.thought they were going to throw me out of the store! as i was getting ready to leave i said " oh i wish i would have thought of it i have a document i need printed" and he said " is it on your phone i can print it for you" i cannot tell you how much i appreciated what he did for me and what he charged me was 10x less than what he deserved!!! i could have just made this short but i don't think i could have described all he did for me and get my point across to explain it! i have alot more copying to do!! and was already back one time to have documents printed but i will be back! i don't think any other ups store in the area would have gone soooo over the top to help me! ups.- 100 springdale road - you are the best! thank you sooo much!

    Reading some of the reviews confirms what I'm thinking - that I've been scammed. Luckily not $93…read moreworth. When I cancelled the mailbox there was some mail in the box and I requested it be sent to me. Someone named Abu charged me for residential ground. Got the tracking number. It has not moved from "label created". Almost 10 days has passed. Called the store, was told the package was picked up and to check the UPS tracking tomorrow. No change. I'm in TN and my husband had the mailbox through Steve. Yes, my husband would "thumbs up" the comment -- REALLY MISS STEVE AND WISH HIM WELL AND THANK YOU FOR THE MANY YEARS OF WONDERFUL SERVICE. And I would also give 0 stars.

    James & Associates - marketing - Updated October 2026

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