I really like the customer service at this Jamba Juice location. They're always friendly and efficient. I visited today in the early evening, and there was a bit of a line because of their $5 acai bowl special for Acai National Day. There were only two people working, the cashier and someone making the smoothies, but even with the crowd, I waited no more than 5 minutes for my order. I got my boyfriend the $5 acai primo bowl, topped with strawberries, blueberries, banana, and granola. I had a bite and it was good. The toppings were fresh, though I wish the base was a bit more tart. I also redeemed my small smoothie birthday reward and got the Mango-a-Go-Go. It was made thick, just the way I like it. Some of my other favorite smoothies here are the Strawberry Surfrider and Caribbean Passion. read more

Jamba - Small mango-a-go-go - Juice Bars & Smoothies Near Me - Lakewood, California

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Sometime earlier in the year, Jamba rewards members were given a $4 off promo code that would work for that one day only. I decided to use this promo code for a pre-dinner snack since I didn't have much planned for dinner that night. I was about 10 minutes away from this Jamba location when I placed my order in the app. As I was making my order, I noticed that when I requested ASAP pickup, the app estimated a 10 to 20 minute wait. Lo and behold, when I finally got around to submitting my order, the app then estimated a 5-minute wait! I had to book it to the Lakewood Jamba, stat! I had thought about ordering a $3.99 pretzel, which they offer two kinds: sweet and savory. However, if you order online or in the app, they charge a 3% service fee. I almost thought that since 3% of zero would be zero, a pretzel would still be free, but no, the service fee is 3% of the full price, not discounted price. Instead of spending just 12 cents for a pretzel since I already had one the previous day, I settled for a $4.49 Chicken Empanada. Actually, if you buy a second, the second would only be $2, but with the $4 off, one empanada would be the better buy over two. With a Chicken Empanada, you get the choice of a hot sauce, which I presume is inside the empanada since I didn't get a separate packet of hot sauce when I picked up my order, which was presented in a bag similar to the one for the Classic Handwich. I thought there would have been a designated area to pick up our orders as indicated in my email receipt, but I simply told the employee my name for pickup, and he went and fetched my Chicken Empanada for me. I sat at the same table I sat at in my initial review, and when I took the empanada out of the bag, I was astonished at how small it was! I included a photo with my hand for sizing reference, and no, my hand is *not* that big! lol it really was such a small empanada that there's no way I'd ever pay $4.49 (before tax, that is) for something that small! 50 cents plus tax and service fee? Sure, but ~$5 after tax?! N to the O way. But maybe it would taste amazing? N to the O way as well. The filling inside the empanada was quite minimal that I tasted more of the dough than the filling itself! The filling did have some flavor, but not as much compared to the dough, especially the folded edges. I'm not sure if the $4 off promo code could have been used more than once by the same rewards member, but even if it could have, I wouldn't want to place another order for another disappointing chicken empanada. Maybe that pretzel would have been better, but oh well, unless I get another discount on a food item, I don't think I'll bother. read more

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Customer service is basically non-existent and selective here. No simple hi or welcome even though eye contact is already made. I ended up ordering through the self service kiosk after waiting behind a couple while not being acknowledged by the worker. The reason why I said selective is because when two older adults came in right after me, the worker seemed to welcome them in and actually asked them if she could take their order. I came in just to claim my $5 acai bowl offer I had anyways, so I didn't have high expectations for the bowl itself. Originally, the price for the bowl is $13 without tax, which is pretty steep for the size of the bowl and the actual acai blend. It's hard to compare to someplace like Natura bowls in Los Alamitos, but I would rather go there for my acai bowl needs-- also better service there and the quantity/quality can't be beat. read more

Jamba - Inside - Juice Bars & Smoothies Near Me - Lakewood, California

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What could be improved? That is the question for the day. I ordered a mango a gogo, and I had green speckles in my drink. I understand that there's a possibility that you can get different fruit flavors in your drink. If in fact, the blender container isn't washed out properly so for all I know, I probably had soap in my drink as well. I'm not harsh with my reviews, but this one is coming at you hard when you spend $10 on a fruit drink you're kinda expected to be what you ordered. When I asked the young man behind the counter, what are these green speckles? He said it's probably kale... Funny kale doesn't come in a mango a gogo learn to wash dishes people. read more

Jamba - Could be kale! What the....heck! If I wanted a kale smoothie, I would've ordered something with kale in it. - Juice Bars & Smoothies Near Me - Lakewood, California

Claudia is the bomb!!! She is so accommodating and knowledgeable of the drinks. Sorry for going TMI but as a nurse we're either super dehydrated, constipated or both. I came in looking like a clogged up mess and she recommended the apples and greens smoothie and let's just say, she really knows her stuff. I free and energetic now! Thanks so much, Claudia for your suggestion, kindness and support. The world needs more people like you. Will definitely be back! read more

Great ambiance and amazing customer service. Juice tasted marvelous with two cleansing ginger shots to start my amazing day off! Thank you Jamba! read more

Rude employees and a lack of amenities. It's crazy that these corps think it's OKAY to charge this much for this level of service

Quick trip to get a green smoothie. Decided on Apples & Greens; medium. Totaling $9 & some change. Great flavor, very refreshing. Store was clean & staff were friendly. Drink was a bit pricey BUT delicious. read more

Jamba - Juice Bars & Smoothies Near Me - Lakewood, California

Love me a goood white gummy! Sammy was super helpful and pleasant. Jamba never disappoints.

I visited this place today at 12pm and was totally disappointed. Ordered peanut butter mood like I always do but this time I got a different flavor that tasted like coffee. Every time I order this particular smoothie it always tastes differently from this place. Why the consistency? That means someone is not doing there job! I'm out! Won't be returning!!! Do not recommend this place!!! read more

they never give you the boosts that you PAY for. THIRD time this has happened to me! and they never answer the phone, even if theyre not busy. just crazy read more

Empty upon walking in My Son Ordered 2 small Pink Starbursts 1small Mango a Go-Go Cleaningness ****(4) AC *****(5) Breathe of Fresh Air Customer service *****(5) Beyond expectations read more

Jamba - Thank YOU - Juice Bars & Smoothies Near Me - Lakewood, California

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Been coming here, got my oders correct until today. The girl must be hard of hearing and they need to tune down the music because I felt I need to yell. I said large but what I got was small. When i confronted her, she claimed i said small and well, the receipt shows small so i guess i'm in the wrong. read more

4 stars for playing THREE Drake songs in a row Plenty of parking all around, the parking lot is huge Employee didn't get the "Tom, like Tom from MySpace" reference but that's okay, she's young, support our youth Ordered a super antioxidant with soy protein & 3G energy Thanks Jamba! read more

Poor customer service. They are always hiding in the back. No smile, no eye contact, bad attitudes. All the workers act like they hate their job. read more

Me and my co worker decided to come here on Friday morning last week for a quick little snack before heading to work. We were greeted by a young man, I believe it was either Tj or Dj. I let him know we were new to Jamba. He offered us a variety of selections between drinks, and I ended up getting the peach pleasure. No complaints. Drink was delicious. I tried to tip, but I guess Jamba cannot receive tips anymore. read more

I walked in to pick up a mobile order and I walked to the mobile order pick up area and I stood there for about 10-15 minutes and not one worker acknowledged my presence. They glanced at me multiple times and did not once ask who I was picking up for nor took the time to greet or ask if I needed any assistance. You have a pick up section and someone is standing there you take a second to ask who they are picking up for and not ignore them. They had 5-6 customers order and hand out the orders and that's when I asked the guy at the register if my order was ready. All these employees need to get retrained! read more

This is the worst experience I've ever had at Jamba Juice. When I walked in I was not greeted. I said to the lady (with no name tag on) hello she said what can I get you? Just so inconsiderate. I ordered an Apple and Greens drink small. That drink had more lumps of kale than I ever seen. I kept looking at the drink and sipping saying this don't taste right. The staff needs to be retrained in customer service and how to properly make a drink. read more

Debra was really nice and friendly ! I was sad about not having the cucumber orange cooler. It's my favorite there but they always run out of oranges or something. Or even the juicer isn't working or something. I end up getting apple n greens or white gummy and both are good. I liked how clean it was and even the smell was clean too lol read more

I came here around 10am on a Tuesday. The workers were very nice & accomodating. There are no seats & the restrooms are out of order, just to lyk! I tried the new belgian waffle parfait & it was soo good. Fresh squeezed orange juice is one of the best drinks you can get here lol so simple but so good! read more

Jamba - Belgian Waffle Parfait with Greek Yogurt & Fresh Squeezed Orange Juice - Juice Bars & Smoothies Near Me - Lakewood, California

See why they got low ratings. I came on Saturday at 3pm. And they can't make half the items because they don't have apples, Spinach, lemon and etc read more

Came here today to redeem some gift cards I had received a while ago. Certified both cards had a balance of $15 each. Josh was working the register and immediately told me that these cards couldn't be used since they were "old." I asked him to try them anyway since we did pay for the cards and would like to use the balance remaining. Josh told me if they didn't work he couldn't accept them. Again, I asked that he try and, if they didn't work that I would like to talk to a manager as it doesn't seem fair to buy gift cards and not be able to use them. Josh ran the cards and they worked just fine. He then refused to give me back the card with a remaining balance; I had to insist on getting it back. The smoothies were good, however the poor customer service will prevent me from ever coming back to this location. read more

Young dude at the register lacks customer service skills. Stay in the back doing drinks if you can't talk to people. Literally only words out of his mouth to me was "will that be all?" . I think I'd probably get a warmer greeting if it came from a cashier robot. My pretzel also came out burnt and I couldn't finish eating it. read more

I was there 2 weeks ago and ordered a drink. As I was waiting I had to use their restroom. I was denied by guy who took my order and their manager Vanessa. They told me restroom was only for employees. Then they told me to use Jimmy John's restroom located next to them. To make matters worse a customer in line started threatening me to leave the clerks alone and to "piss somewhere else". She also threatened to drop me to the ground and beat me if I came close to her! Where am I?? When did the Jamba Juice in Lakewood become a dangerous location? All I was asking was to use the restroom while I waited for my drink to be made! Never again will I go here! Beware all including restaurants next door. Jamba management telling their customers to use others restrooms. And to the lady (that's a stretch) I really believe in Karma. Next person you threaten verbally may beat you or do worse. read more

I use to frequent this place back in the day but stopped coming in because of some of the complaints that some of the other yelpers have left. I started coming by again about 2 weeks ago and noticed that everything was much cleaner and the attitude of the staff has improved dramatically! Stopped by again yesterday and I was amazed that the place looked better than it did before. The staff greeted me right away and was extremely helpful. Everything tasted great so I asked the staff member what has changed in the last couple of weeks. The young man told me that they have a new store manager named Richard and that he has improved the culture of the store and that the staff really enjoys working for him. great job Richard next time I stop by I am going to ask for you and congratulate you in person on a job well done. If Richard boss reads this, you found a diamond in the rough with this guy! I work in a nearby office complex and began to tell all the coworkers to start visiting you guys again. So glad you guys are on it. Thank you! read more

Worst experience I have ever had at a Jamba Juice. How can you even call it a smoothie when a quarter of it isn't even blended? The chunks were obvious the second I looked at the drink. Clearly the workers aren't trained well or don't care. read more

Jamba - Unblended smoothie - Juice Bars & Smoothies Near Me - Lakewood, California

-Lacks customer service -Will keep your money, instead of refunding you (if you use debit/credit). -Doesn't have ingredients to make what the purpose of the store is for... read more

I'm going to be honest with everybody that reads this review. I stop coming to the Jamba Juice on Candlewood in the city of Lakewood. The reason is because their employees had attitudes, acted like they didn't want to help the customers and just all out rude. Until about a few months ago when I tried the Lakewood Jamba Juice once again (in the neighborhood) and I met the store manager Debra. Debra has turned that Jamba Juice location around. Every time I see her, she always smiling, greets everyone that walks in and she just stands out as a manager. Debra's professionalism as a manager will always keep me coming back to this Jamba Juice. Thank you Ms. Debra (Manager) read more

Poor service. No communication. Difficult to get anyone to answer the phone. They canceled my order when I placed it almost an hour before closing. I've had 2 drivers try to pick up my order only to get it canceled by this store!!!! Never again will I order from this place and I will be sure to let everyone I know not to waste their time on this location. read more

This was my first time at this location and I had a very good experience! A young man named Thomas made me feel very welcomed and he was very kind and had great customer service. I was debating on what smoothie to get and Thomas helped me find a perfect smoothie that I was looking for. I recommend coming to this location great customer service. I wish there was more people with a positive attitude like the young man who was working there. read more

This review is strictly for the pitaya bowl. You get the taste of all the fruits and freshness with the crunch of granola mixed with just a bit of coolness; perfect for a hot day out running errands. This is just what I need to wake me up in the day and start it feeling good about myself and feeling refreshed. Do yourself a favor and go buy one. They also have a promotion going on where if you buy a smoothie you get a smoothie for free. Its a buy power card they sell. Stay refreshed! read more

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I always appreciate really great customer service & TJ did just that. I dropped in for a green juice with my Dad & had a bunch of questions on what to order. TJ helped me choose something that my Dad would like & even helped me claim rewards. Thanks! read more

What happened to the Jamba Juice in the city of Lakewood Jamba Juice corporate you really need to look into this place as it is a pig pen. I said pig pen so dirty I couldn't order my drink. I had to leave. Also it's outdated. It needs to be remodeled, and all the workers were wearing dingy old T-shirts very friendly, though the bread in the casing is disgusting please Jamba Juice remodel this business. read more

The best closing crew tonight they were doing an outstanding job and our drinks were amazing thanks again you guys I really appreciate everything you guys do. read more

Jamba - Peanut Butter Moo'd - Juice Bars & Smoothies Near Me - Lakewood, California

The logic, or lack thereof in response to CoVID procedures are terrible. I visit this location unbeknownst to me and unaware of the new procedures (i.e. calling in or using the app to order). I totally understand why businesses have resorted to these types of procedures; however, the female representative was very unwelcoming and unhelpful during this visit. I ended up leaving, and will not return to this location. She stated I needed to place my order ahead of time by calling the number or going on the app. I proceeded to call the number, and she answered and stated I needed to now go on the app and "besides, it would be about 20 minutes"...to MAKE A SMOOTHIE?! So, here I am waiting outside, abiding by the rules, she cannot take my order because of these new procedures, in-person, nor over the phone and proceeds to emphasize the long wait; with clearly nobody but me outside. Reading through the other reviews I can see that I'm not the only one with a bad experience at this location. Customer Service training nor logic is apparently not a priority at this location. Will not be returning to this location and copying this review to the corporate website and Google Maps. read more

Not my usual JJ, but I've frequented this outlet when I'm in the area. The service has been middle of the road - employees here have never been too friendly or welcoming, and the wait for my smoothie is usually longer than I'm used to. I have noticed that a couple times when my son and I have stayed and sat at the tables drinking our juice that the table and floors did not look too clean. Tables have been sticky and the floor always looks like it could use a mop down. Overall, ok - service is acceptable, smoothies have been made to standard, but all in all - nothing to write home about. read more

2 day in a week this place is complete out of ingredients to make a smoothie. Completely unacceptable for a Jamba Juice your national chain it's clearly the management responsible and I am leaving this comment to hold them accountable for processing orders accordingly to not be out of ingredients to make smoothies consistently over and over and over again. read more

While this place closes too early, you walk in and see the amazing fresh fruits cut for blending and that's how u know it's freshly made. It is a bit pricey but has very good service and the people have a cheery attitude. read more

Deborah and the crew were amazing with information on immunity and adds for illness! Thank you Deborah

Came here around 6 to get some smoothies for a friend and I. I ordered a PB& banana protein smoothie with blueberries added in. At first, there was a girl and a guy making my smoothies together, bickering back and forth over something. Then the guy sets down the blender cup, turns around, and starts having a conversation with his coworkers. Cussing and talking super loudly. He finishes his conversation and returns to blending my drinks but someone calls him out for not adding in the blueberries. Also, this same gentleman is wearing shorts and a Nike windbreaker to work while everyone else has Jamba Juice aprons on. I'm not even 100% positive he worked there. Finally, a different employee puts my drink to blend and puts it in cups. That experience was stupid to say the least. read more