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    Recommended Reviews - Jam & Van

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    12 years ago

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    Yates Caravans, Motorhomes & Trailers - Mobile Servicing - Having problems with our slides coming

    Yates Caravans, Motorhomes & Trailers - Mobile Servicing

    (2 reviews)

    I have been using Yates Caravans now since they started, six years ago. Both Gavin & Lisa are so…read morekind and accommodating, taking the time to explain anything to me in a way that I can understand. I bought a new caravan two years ago, and they look after this one now to. As they are an Approved Workshop, they are able to maintain my warranty with the caravan manufacturer. Highly recommend them & if you do want to use them, book early as I rebook my annual service in for the following year.

    Awful experience from start to finish. They came out in July to look at our camper fridge, which…read morehad stopped working. They removed a part to see whether it could be refurbished if they were unable to source a replacement, and left the fridge with wires exposed. It is now the end of September and we have heard virtually nothing since. No updates, no follow-up, and our calls, messages and voicemails have repeatedly been ignored. We have children and use our camper regularly for weekend sports, yet we have now been without a working fridge for months, through some of the hottest weather we've had in years. This has caused a huge amount of unnecessary inconvenience. After eventually saying we would have no choice but to share our experience on social media, we were told the part would be sent back to us. Still, nothing has arrived and communication has stopped again. Nearly three months later, we are left with a fridge that still doesn't work, an essential part that hasn't been returned, and a company that simply doesn't respond. Absolutely appalling service. Based on our experience, I would not recommend this company at all. Don't touch them with a barge pole.

    Man and Van - Man and van

    Man and Van

    (1 review)

    Balham

    DO NOT USE MANANDVANINUK!!! when i first booked them, the man i spoke with on the phone gave me a…read moregood quote and seemed friendly. He promised me faithfully that i wouldn't have to lift a finger when it came to moving day which was reassuring as i have long standing back issues and was recovering from pneumonia at the time. When the 2 men arrived, the more senior of the 2 came up to the 2nd floor where my flat was located.....which he huffed and puffed about and kept shaking his head (i had informed the company of this when i booked). Taking a look around he then informed me that i had too much stuff and that i would need to give him an extra £100 cash, which i shouldn't let the office know about.....this was a fee to cover the 'overloading'. I stupidly agreed as i just wanted it to be over. I then said that i would wait downstairs at my neighbours and he looked at me sternly and told me that i must help with all the boxes. He walked up those 4 flights of stairs maybe 5 times and myself and his very keen colleague did all the rest. My back was getting worse by the minute and when i asked to take a break because of my back issues, he told me absolutely not because he was in a hurry......all the while, he just stayed on the van talking on his phone. To add insult to injury, he made me unload the other end too. I was stupid for going along with it but i was a girl on my own and he was very intimidating. I was shell shocked by the end of it and he even sneared at me when i paid him and asked for more money.....as it had taken too long apparently. Like it was my fault that he didn't help or that the company had underestimated the job at hand!! I complained to the office the next day and was promised a call back which didn't come. I asked for my £100 back which i never saw and im now suffering on a daily basis with my back as that awful day really aggrivated an old injury. They are liars and crooks. Do not use them. Go with a well known company that won't rip u off.......its just not worth it!!!!!!!

    From the owner: Friendly, Reliable Man and Van Hire Open 24/7 Call us for a Free Quote!read more

    Jam & Van - couriers - Updated October 2026

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