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    Jaime Marchi, DDS

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    4 years ago

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    Just Kids Dental

    Just Kids Dental

    3.3(8 reviews)
    0.0 mi

    My kids love it and have been patients for 5+ years until they aged out of pediatric dentistry, my…read moreyoungest would still be going if we didn't change insurance. The front desk ladies are more than wonderful, they always do a great job and I had a few hiccups with payments and insurance, they always worked with me and treated me great. The hygienists are friendly and efficient. Dr Andi and Dr Marchi are wonderful, Dr Andi is the best and so friendly, I would definitely recommend this office to anyone looking for a great pediatric dentist, you will not be disappointed. And there is bottled water and coffee available for the parents, some mornings I really needed it!

    Unfortunately, my experience with this office has been very disappointing. My son's appointments…read morewere canceled twice, and both situations involved significant communication issues. The first appointment was canceled because the surgery center said they never received paperwork from his primary doctor. However, his doctor and nurses told me the paperwork had been sent weeks earlier. I understand that phone calls may have been made, but I provided an email address on my son's paperwork, and I never received an email, text, voicemail, or other notification explaining that there was a problem that could result in his appointment being canceled. After the appointment was rescheduled, I again received no call, text, email, voicemail, or reminder. I had to reach out myself just to find out when and where my son's appointment was. The next morning, I was trying to figure everything out and had already sent my son to school, thinking I may have missed the appointment. I later realized the appointment was actually in the afternoon. By that point, I had spent the entire morning trying to sort out the situation and ultimately asked them to cancel. I understand that they have a cancellation policy, and I was respectful toward the employee I spoke with. What I don't feel was fair was how little communication and support I received leading up to the cancellation. What is most upsetting is that they now will not reschedule my son and instead want us to travel approximately two hours to Milwaukee for his appointments. When I asked about transferring the referral somewhere closer, I was told that I needed to find a provider myself. We were new clients, and I initially really liked the environment and felt hopeful about my son receiving care there. Unfortunately, after this experience, I feel dismissed, unwanted, and unsupported. I am not asking for special treatment. I am asking for reasonable communication and support when it comes to my child's healthcare. I truly hope management takes situations like this seriously, because families should not feel like they are being pushed away because of a situation that could have been prevented with better communication.

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    Jaime Marchi, DDS - pediatric_dentists - Updated September 2026

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