Good people In the office phone operator work with your schedule to fit you in dr take time to…read moreexplain everything

Stay away!!! I booked a follow up appointment and was scheduled with the wrong Doctor Who didn't…read moretake my insurance. When I explained the pain in my foot and how I scheduled my appointment months in advance due to my busy schedule the receptionist was so nasty and rude that she could care less. I asked when the Doctor Who took my insurance would be in. She said the next day I asked if I can get an appointment Scheduled for the next day and she refused because they were overbooked. I explained to her that this was a Office mistake and not my mistake and she really disagreed and would not make an exception. She explained she would try to call other appointments for tomorrow to see if they would cancel. I told her to forget it. Please do yourself a favor and avoid this office. It is dirty. they are nasty and obviously if the receptionist doesn't care about you, why would you think the doctor would. Be warned!

On two different occasions, the Dr and/or office "Forgot" to call in my son's prescription. Both…read moretimes it took a full week to get them to respond to our numerous messages and get his medicine to him because of their lackadaisical attitude. Not Happy.

I went here then my reg dr said go to crystal run so he can monitor thru their system about foot…read morecare. I dint like crystal runs foot dr so i chose Dr Paul atlas whom I saw in middletown and then in monroe. This is the Dr you want an appt with. He is the most experienced and most knowledgeable and smart to help my feet. I am a diabetic so I need attentive care. I been to many. the medical assistant carol is nice and addresses concerns to the dr well and the receptionist is also nice. no bad experiences.

"Haters going to hate!"…read more Wow, there is certainly a lot of hate for this place and it makes reading reviews almost traumatic in itself. I almost required a medic to treat my anxiety just reading the reviews prior to visiting this clinic. I have nothing bad to say about this place because the doctors, nurses & staff were nice. I visited during the worst times, a pandemic, and they managed visits as best they could and I think the check-in system works pretty darn good. For my multiple visits I checked in from my vehicle in the parking lot using the automated system and waited at worst 15-20 mins but if that's long it's only because I arrived 15 mins early for each appointment and was inside within 10 mins of my actual appointment time. Masks are required and hand sanitizer is available within the facility if needed. There's never really more than a dozen patients in the building, that I saw personally or crossed paths with. Specialists I was treated by (two of them) were both great! Nurses were great and even the staff when I inquired if I should just be seated and wait were nice in directing me. I wish more people that are satisfied with this place would share their experiences because it would have greatly reduced my stress levels prior to my visit from reading all the bad reviews. If I require major treatment in the near future, I hope my experience continues to be positive. Maybe your milage for satisfaction varies based on the specialist you need but the hand surgeon and neurologist I had seen were awesome.

I come to Crystal Run only because my Endocrinologist is here otherwise I would never step foot in…read morehere again. The wait time has become ridiculous, it makes no sense that they give you an appointment but then have you waiting for 40 minutes to an hour. Some of the front office staff are rude and not helpful at all. They are now run by Optum and that seems to have made matters worse cause all of my other doctors have left this practice. They should close down all together.

I went and had high expectations, the doctor was in such a hurry I hardly realized. I was…read moreencouraged to go to this man and he cut two of my toes while clipping and never even acknowledged that they were cut. He rushed out of the room and a young gal came in to eve out the nails and I had to ask for a band aid. Never would I return or recommend this practice.!!!

Recently broke ankle and metatarsal. Was referred to this practice by another healthcare…read moreprofessional. Had visits with 3 of the 4 doctors in the practice. All very skilled, professional, caring and clearly engaged with each other so nothing is missed in patient care or case history. Extremely thorough. Support staff of similar caliper. Most impressed. Not one single person in the entire practice discounted any question or concern of my care. Highly recommend.