Good people In the office phone operator work with your schedule to fit you in dr take time to…read moreexplain everything

Stay away!!! I booked a follow up appointment and was scheduled with the wrong Doctor Who didn't…read moretake my insurance. When I explained the pain in my foot and how I scheduled my appointment months in advance due to my busy schedule the receptionist was so nasty and rude that she could care less. I asked when the Doctor Who took my insurance would be in. She said the next day I asked if I can get an appointment Scheduled for the next day and she refused because they were overbooked. I explained to her that this was a Office mistake and not my mistake and she really disagreed and would not make an exception. She explained she would try to call other appointments for tomorrow to see if they would cancel. I told her to forget it. Please do yourself a favor and avoid this office. It is dirty. they are nasty and obviously if the receptionist doesn't care about you, why would you think the doctor would. Be warned!

On two different occasions, the Dr and/or office "Forgot" to call in my son's prescription. Both…read moretimes it took a full week to get them to respond to our numerous messages and get his medicine to him because of their lackadaisical attitude. Not Happy.

I went here then my reg dr said go to crystal run so he can monitor thru their system about foot…read morecare. I dint like crystal runs foot dr so i chose Dr Paul atlas whom I saw in middletown and then in monroe. This is the Dr you want an appt with. He is the most experienced and most knowledgeable and smart to help my feet. I am a diabetic so I need attentive care. I been to many. the medical assistant carol is nice and addresses concerns to the dr well and the receptionist is also nice. no bad experiences.

I had a very disappointing experience at the Monroe location due to the level of customer service I…read morereceived. The front desk staff needs to get retrained. Communication was poor, my concerns were not addressed in a timely manner, and I felt dismissed rather than supported. I understand healthcare environments can be busy, but patients deserve professionalism, respect, and clear communication. I hope this feedback helps improve the experience for future patients.

Went here on Monday July 14th 2025 for a follow up appointment with Dr. Lau. The reason why i made…read morean appointment quickly is because I needed clearance for my new hearing aids, and that audiologist suggested that I follow up with my doctor due to something. On the 7th, after my appointment, I had messaged my doctor asking for clearance for hearing aids and to investigate something called Type B. Applaud Dr. Lau for communicating effectively via the patient portal, and taking care of it right away. I went to this appointment with my mom, just so she gains a better understanding. Dr. Lau did a good job communicating with me about my past hearing test, and was able to put together the situation. He also used a microsope to look inside my ears for any fluid, and didn't find any. He also gave me all the information and prior hearing tests to back up the information. highly recommend Dr. Lau!

I went and had high expectations, the doctor was in such a hurry I hardly realized. I was…read moreencouraged to go to this man and he cut two of my toes while clipping and never even acknowledged that they were cut. He rushed out of the room and a young gal came in to eve out the nails and I had to ask for a band aid. Never would I return or recommend this practice.!!!

Recently broke ankle and metatarsal. Was referred to this practice by another healthcare…read moreprofessional. Had visits with 3 of the 4 doctors in the practice. All very skilled, professional, caring and clearly engaged with each other so nothing is missed in patient care or case history. Extremely thorough. Support staff of similar caliper. Most impressed. Not one single person in the entire practice discounted any question or concern of my care. Highly recommend.