These people are just RUDE. No wondering they are closing, your no value to anyone with your bad attitudes starting from the front desk to your security person who spends his time BS ing with a fellow employee. Make it about your patients and MAYBE you can make it. But I doubt it. Just there is morning. Broken front doors and filthy entrance. read more

Jackson Hospital has been amazing overall. The doctors, nurses, and staff are extremely knowledgeable, efficient, and patient-oriented. You will have an A plus experience with the exception of the case worker. She is unprofessional, gruff, exudes zero empathy, and does the bare minimum in her job. The information she provides one could do an easy Google search. Unless, the patient is not tech savvy. She does not need to work with people! read more

I had an appointment for a 5:30 am colonoscopy. The floor in preop was dirty, dingy. They gave me a gown, I put it own then I smelt an scent on it, the gown was not clean. The nurse put an IV in my arm. So I got in the bed and notice the sheets were dingy. I asked them to remove my IV. Once my IV was removed, I walked out of the hospital. I have had maybe 5-7 colonoscopy in my life. This was my worst experience ever in my life. Now it approximately 8:30, and the doctor still haven't shown up. I left without getting my colonoscopy. I am looking for a new doctor, and a new hospital to do my colonoscopy. Will never ever use Jackson Hospital nor the doctor that I was referred to. It was a nightmare of an expeience. read more

HOSPITAL "LOST" MY DAD'S WALLET WHEN THEY COULD NOT LOCATE IT WITH SECURITY. Somy father is a patient at Jackson Hospital on the 3rd floor. He asked me what happened to his wallet today? There had been.some unusual activity on his debut card. Upon looking around the room we could not locate it. He had a meager three items of possession at this hospital which were a wallet, a cell phone and it's charger. None of the security guards or staff was ever able to produce the wallet for us! Neither could they show a receipt of his belongings. To the shiggrin of the staff, they were forced to actually do something besides gossip and oh yeah... STEAL DEBIT CARDS AND WALLETS FROM ELDERLY PATIENTS. read more

They move too quickly at this hospital. I don't recommend anyone go here, they definitely seem to be all about the money. It's sad because our women need doctors in Montgomery. read more

The surgery center allows only one visitor even in the waiting room and there was plenty of room. This is the most anti patient and anti famy policy that I have ever experienced in health care. This is terribly, terribly wrong. read more

Went to emergency room and the guy in front of us has been here five hours without being seen! Nope. They are waiting on rooms. There is at least thirty people here. Nope, not today.... read more

My husband was there for end stage renal failure from the cancer treatment Libtayo in Oct of 2024. He ended up in the ICU and on a ventilator and kidney machine for a week. The staff in the ICU could not have been more wonderful. They worked tirelessly to keep him alive. They did their job like warriors, sad that the rest of the facilities in Montgomery can't do that. He ended up going to Encompass and he was completely looked over with his condition because everyone else there was just old. (He was 61 yrs.) Lazy, horrible staff and doctor. Then he ended up at Baptist East where they gave up on him in Jan of 2025 (and his 2024 insurance ran out from him not working) and the Christians sent him home to die. I wish all of his medical attendees could have been as wonderful as they were at Jackson.. and my husband of 30 yrs might still be with me today. In fact, I know he would be. It all went downhill once he left Jackson. read more

My Mom was there for 4 days. The care on all levels was amazing. We were pleasantly surprised.

This hospital allowed my husband to get a staph infection after a heart cath which took his life. Dr Padman or whatever they called him was very unprofessional. Told us that my husband was not his priority. My husband knew when he was sent to this terrible place that he would never make it out alive. He begged to go somewhere else. If only they would have let me take him elsewhere he would still be with us. Please if you have a loved one that is sick Do Not send them here to die. read more

I arrived at the ER and was immediately taken care of. The efficiency of the administrative staff, nursing staff and the doctors was outstanding. Within the first hour, I was admitted, evaluated, had multiple tests accomplished, and received a CT scan to confirm their diagnoses. Within 2 hours, I was already treated and moved to the critical care floor. The critical care unit was filled with outstanding nurses who were personable, professional, and caring. Dr. Mathai was my primary doctor and he was simply phenomenal. He led his fellow doctors in a methodical and careful evaluation of my condition and treated me with the utmost respect and care. Dr. Hansen was also a notable doctor whose concern for the patient is self-evident. They answered every question and ensured my wife and I were exceptionally well-informed. read more

We use Jackson Hospital and associated services. Always been friendly and helpful (maybe 1 or 2 not great) overall. Dig to ease your pain or perform tests. They even learn your name and address you respectfully. read more

I am here visiting from another state. Had to go to ER to get some kind of relief from lower back and extreme hip pain. I was not able to lay down in bed sit on bed or chair or get it to ease up at all. went to ER at Jackson, in and out less than 30 minute. Got a shot of freaking ibuprofen and a prescription for naproxen and sent on my way. Hurting worse now than before going to an urgent care when one open this mornin. dr was chewing gum and not even listening to my symptoms. to say the least staff were nice but dr needs to change his attitude. for the record i will be y you don't read more

ZERO STARSSSSS WORST experience ever. Why let other hospitals transfer in if you HAVE NO BEDS!!!! Was not informed that the hospital did not have a bed. My dad was trasnfered in by ambulance after heart attack and was in er room for 18 straight hours after. Never layed eyes on or met the first Cardiologist till hour 18!!!! LET THAT SINK IN!!!! Patients were lined up along walls of the hallway of the ER. You couldnt get an answer about anything. His primary dr called the er and they told him that they had no patient by that name. REALLY???!!!! The Front-desk staff in the ER are rude and could careless about anyone else. #WORSTHOSPITALerEVER read more

I've always enjoyed coming here. It's a mid-size hospital with all of the specialties. Radiology Department treats you like family, and it's very easy to get outpatient x-rays. Also, it's very convenient, being closer to the interstate (I-85). Also, very caring and kind nurses work there. They have always treated me and my family with kindness and respect. The ER is busy, particularly at night. But, it seems a lot of the people in the ER didn't have emergencies, and could go to a regular doc. We've always been able to get into the hospital without any difficulty. read more

My experience with Jackson hospital has always been nothing but great but I went in the other night for coughing and shortness of breath and two of the nurses were extremely rude and I am waiting for results of a covid test and the two nurses which I could clearly hear them talking about me they basically laughed my symptoms off and said said I had schizophrenia and I would like to say again that this hospital has always been great to me but bit I just can't get past these two nurses talking and running their mouthes and they knew I could hear them which makes it more aggravating read more

I had the most terrible experience at Jackson hospital. I went into the er for a simple allergies reaction to hair dye. I have to say the nurses were nice and hospitable, but the Dr on the other was the worst physician I had ever had the displeasure of coming across. This man was so rude and inhospitable. I hope he never has to deliver any bad news to a patient. His bedside manner was sh*t. You could clearly look at the swelling on my face and see that I was having an allergic reaction. I stated to him repeatedly sir, I'm having a allergic reaction to bad hair dye, this has happened before. This man looks me square in my face, told me to turn my head and judging from hives on the back of my neck, told me I had shingles. Shingles!?!? Shingles people... And simply left the room without another word. The nurse came back in and I said to her, I'm pretty sure this is and allergic reaction and she goes well I'm sorry about that take some benadryl every six hours and hands me a prescription for an antiviral. After leaving there I promptly went to Baptist South where I was properly treated with a steroid shot and a pepcid injection which counteracted the reaction and gave me some relief, cause by that point I was developing a huge lump in my throat. Imagine what might have happened had I taken what that other Dr said and gone home with a damn shingles diagnosis. I could have died from an allergy. I implore anyone to stay away from this shite hospital if you value your life. read more

Jackson Hospital - Hospitals Near Me - Montgomery, Alabama

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On January 29, 2020 my mother experienced a heart attack and was admitted to Jackson Hospital. While there one doctor told her she did not have a heart attack, while another the "cardiologist" told her that she did. While on my way to the hospital my mother asked for me to bring her a burger which I questioned, however the nurse (trained professional) deemed it appropriate. Since the nurse told me this was okay I chose to believe her. After this I looked at the board in her room and written on it was "cardiac diet", let me tell you now that a burger from Burger King is not on a cardio diet. After being discharged from the hospital no after care instructions were given and she was told to contact her personal cardiologist next week. It is unprofessional, and dangerous to put the care of a heart attack victim into the hands of google and untrained medical professionals. However it seems the "medical professionals" of this hospital are incapable of providing adequate care. I would highly suggest avoiding this hospital if you are looking for well trained medical professionals who look out for the well fair of their patients. I would give this hospital zero stars if I could. read more

Yelp really needs to let us add a zero star. The doctors have absolutely no bedside manners. They definitely are not willing to go above and beyond to try to save anyone. They are lazy and just want to do the least amount of work. Proper care was not provided for my brother. He came in here twice and both times they did very little and showed us no signs of hope. Had we taken him to another hospital, he may have had better odds. All staff need to learn how to speak and deliver messages to patient families. Go to a different hospital, even if you have to drive to birmingham or Atlanta. I never wish for anyone to have to go through what we went through. read more

Jackson and Baptist are the two choices for hospitals in Montgomery. There is a security screening to enter the ER, so leave your pocket knives at home. I had a same day surgery done here and everyone I dealt with was professional I was out of the hospital within an hour of the surgery being over. read more

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You're probably going to die if you have to go here. If you need medicine: good luck. If you need a doctor: they do not have any. I'm not engaging in hyperbole. You will not receive treatment. I was told that explicitly. read more

Yes I'd like to thank Jackson Hospital for killing my Uncle...the so called doctors have a brain the size of RICE..and the nurses all have attitudes and hate there jobs they never smile and all have cry faces...Who sends a patient to Rehab who desperately needs a ventilator, has C-DIFF , Pneumonia, and fluid in his lungs , and had a prior heart attack about 5 days before being sent to Rehab I'll tell you who Jackson Hospital does and there excuse was WE NEEDED THE ROOM SPACE...There is a God and there will be Justice...this hospital needs to shut down for good...I Advise nobody and I mean no body to ever Enter this Crap Hospital..oh and not to mention back in February they put my uncle in a 10 day coma by so called ACCIDENTALLY giving him to much Antibiotics...all this hospital does is use up peoples Medical Insurance to put money in there pockets and perform procedures that doesn't have anything to do with the situation / problem.....Jackson Hospital should be ashamed of having a title as a Hospital.. read more

This is the worst hospital ever. The doctors don't give anyone hope. They told us our family member would not survive upon arrival. He survived. Doctors need to be compassionate. Doctor R violated patient confidentially. The nurses are even worse. The insensitive rude lady at the icu waiting room should go into another profession. She has no need to be around grieving people. The nurse who intubated was completely horrible and rude. Don't bring your loved ones here. This is where people go in and come out in a body bag. They are lazy and even spending money does not make them do anything. Do yourself a favor and go elsewhere. read more

My elderly father had what is normally a routine back operation yesterday at Jackson Hospital, and I can only say that I am appalled and disappointed by the horrible service provided. Time will tell as to the effectiveness of the surgery. Firstly, the procedure was delayed by at least 3-1/2 hrs due to an "emergency" with another patient. Everyone can understand prioritizing, but with everything else I wonder if it was truly an emergency or sloppy scheduling by the hospital. Keep in mind that we're talking about an 88 year old man with severe Parkinson's and the beginnings of dementia. Then, a 45 minute procedure turned into hours, and at no time before, during, or after the procedure did the doctor or any staff update my poor and sickly mother in the waiting room. Hours went by, and my parents' driver eventually approached the desk to get info. I don't have his first name, but the neurosurgeon was a Dr. Miller. I'm certain that Alabama is no different than Texas in that updates are given to the family in the waiting room. This hospital is a joke in my estimation. My mother spent the night there with my father, and has complained about the lack of attendance. I'm not sure if the doctor has even shown his face until now, but that kind of behavior is disgraceful. Next time, I will be certain that we go to UAB, which was excellent in all respects and very professional. I lost all faith in and respect for Jackson Hospital! read more

Absolutely the worst level of care I have ever received.. Very poor billing procedures, very subpar doctors, and the front desk is just horrible. 2 misdiagnoses, erroneous billing, and a sloppy surgery on my neck that left an ugly scar and HOLE in my neck. I am referring to Jackson Clinic and the Drs Bldg and the surgery center... The incompetence is just mind boggling. read more

This past weekend, my stepfather was brought to ER from a nursing home via a rural hospital. We met ambulance at ER and they told us to have a seat and they will calll us back when he has an ER room available. After almost 2 hrs I asked them what his status was (by the way, he has Alzheimer's) and they said, "He be in an ER room, and just who are you?" After getting them straight on us being his family and still waiting, we went to his ER Room and they were just starting to take him upstairs to admit to a regular room. Two days straight I asked when the cardiologist was coming by and the reply was, "sometimes she comes by late afternoon after she is done with her regular patients." I guess you could underline the "sometimes" quote. Also said they would let me know his status, etc. Well, they never did. Nurse tells me on Tues. that she does not know anything about him because she is doing med dispense at that moment and would have to look at his chart since he is unfamiliar to her, but she tells me he is resting comfortably, eating, etc (pretty good considering you are not familiar with him and know nothing about him)... shortly before 4:30 pm I get a call ( I am at home 60 Miles south) from his hospital case manager telling me that a cardiologist has okayed discharge, and he has been discharged/awaiting transportation, and Haynes Ambulance is taking him back to nursing home (said was surprise to her because she had received nothing on him saying he had been discharged)... It's now 8:45 pm and nursing home tells me they asked the hospital his whereabouts at 7:30 pm and they are told he is still waiting for Haynes Ambulance to show up. Finally, going on 9:30 pm Haynes decides to put down their chili fries and milkshakes and come get him to take to nursing home. Pathetic hospital. Left hand has no clue what right hand is doing. read more

Worst experience ever. Was put in bed in the hall. Took 3 hours for dr to see us. Had no knowledge of my chronic illness and seemed not to care. Left with no help and had to go to different hospital. I am sure they are going to want to charge me full price anyway for nothing!Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Absolutely the worst experience, as a donating benefactor I truly believed excellent care would be given , I was wrong . But tisk tisk to the nursing staff you never know who your treating , I'll be pulling mine and my family's contributions. read more

This is the worse case of discrimination and ignorance that I have ever seen. My daughter has been in and out of the hospital with a rare breathing issue. She had to go to Boston to get proper testing and a diagnosis because Jackson Pulmonologist and Baptist Pulmonologist could not diagnose it and did not bother to try and help. She is over weight and they immediately say its because of her weight that she has the breathing issue which is not the case and they tell her she is faking. You cannot make yourself stop breathing. When I told them she had eosinophilic asthma the doctor had to look it up. She has been intubated eight times in less then ten years. It is such a shame that they cannot just see a beautiful girl with breathing issues and try and help her. I called for a patient advocate and they have not been of any help yet. Alabama's health care systems sucks! Jackson and Baptist are horrible. read more

My father has undergone three surgeries at Jackson Hospital. We were very impressed with the staff and the facilities. Everything seemed very organized and we felt like my dad was a priority. The facility was clean and as comfortable as any hospital can be. The surgeons were great and kept us informed. I am thankful my father had such great care. read more

My father in law got a diabetic ulcer on his toe. He was given great care in Jackson's wound care clinic. His toe healed and his is now doing well. He was very impressed with Dr. Cook and the wound care staff. read more

The billing department is terrible. We received a text message with a link which didn't work. The bill was $62 after insurance. They never called us, nor did we receive a paper bill for two months. I tried multiple times to login in with the link contained in the text. About two months later, we finally got a paper bill. I used the account information given to log into the website provided. It wouldn't allow me to go forward with the payment. After trying multiple times over the course of a month or two, I pushed it off. 6 months later we get a letter from a lawyer's office stating we owe $62, which we did owe. I paid it in full the day after I received the letter in the mail. The lawyer never added it to my credit report thankfully. If you are paying people in your billing department to do a job, make sure they do it. Pick up the phone and call people. The money you spend keeping a lawyer on retainer could've been used much more wisely than for a $62 bill you never called us about. read more

Don't come here if you have an emergency. I don't know if its today (Saturday night) or maybe they're short staffed, but took over an hour to get vitals done. There's even a guy bleeding with a hole in his leg waiting to get seen. Then when we finally get seen a nurse called 6 six different families at one time and assigned is different rooms. Obama care here we come. read more

My husband went to his doctor complaining of soreness just below his lower abdomen. The doctor immediately arranged to have him admitted into Jackson on 20 Aug 2018 for surgery to remove an abscess. The entire process of admission..getting a room..etc went about as smooth as I've ever experienced. Everyone was very professional, kind and helpful for our entire 5 day stay. We had wonderful nurses and techs..(Shanny, Kim, Lynda, Maggie, Cameron, April, Lavarius, Adriane and Key are the ones I can recall) Everyone of them from RNs, LPNs, to techs were so nice and efficient...always smiling and cheerful. The ONLY complaint I have is that the room was dirty. The clean up lady was cheerful as well..singing and humming as she worked, but ALL that she did was change out the garbage liners and swiped a dirty looking mop around to make the floor damp. Some blood had dripped off my husbands IV site onto the floor the day we arrived and it was still there when we left! After my husband attempted to wash his hair I had to dry up excess water on the bathroom floor and that white towel looked like I had swiped it down the street!! So black and dirty! The floor in the room was just as bad (as evidenced by the dirt on my socks). Air vents in the ceiling were loaded with dust as pointed out by a nurse to housekeeping.. she took her broom and knocked the dust bunnies off the vent. (That didn't get there overnight!) As I stated earlier. I have absolutely no complaints about our treatment/medical care by anyone there but I would suggest that housekeeping be given guidelines for cleaning a room and have a follow-up to ensure they follow those guidelines.. Jackson Hospital is STILL my hospital of choice! read more

I can not say enough good things about Jackson Hospital. My elderly father was admitted through the ER late Wednesday night & was discharged Saturday. The entire staff from security, housekeeping, food service, aides, techs, nurses & doctors were nothing but professional from the time we arrived until the time we departed. The doctors & nurses took time to explain all procedures being performed and they didn't try to use medical terminology that they knew we would not understand. The hospital was clean & the patient food was excellent. My siblings and I are very pleased with the care provided to our father. read more

I have Lupus that will often rears it's ugly head in the form of psychosis. It can be really ugly. I recognized the symptoms and it was the weekend, so this left me with the ER. My primary doctor is affiliated through Jackson so I believed that would be the smartest bet. Whoops, my mistake. They didn't listen to a work I said, just took it for I was crazy without reason and locked me in a windowless room with no TV or anything and took everything I had away, including my kindle. They didn't come and ask questions to see what brought on the onset of the of the problems, no questions at all, didn't try to contact my primary physician. Luckily my husband was there the entire time and they made a "deal" with him. He could stay in the room with me or I would be sent to Meadhaven (sp?) Our local mental institution. I voluntarily brought myself in for help. They did NOTHING. JUST LOCKED ME IN A ROOM AND LEFT ME AT THAT. I WAS CALM BY THIS POINT. My nuttiness was directed towards my family, which is horrible. Finally they did move us Into a room with a TV, but that was the extent of it all...no, follow up with your doctor, hope you feel better...nothing. I've had Lupus with underlying psychosis since I was 19, I am now 37. Horrible experience. I wasn't even aloud to keep my panties on!!! LOL, Oh Well. I usually have decent l.uck at Jackson, so this was a disappointment. I wish I had at least acted nutty in front of them to warrant all this....maybe then I could have had some fun....ok folks, I am only kidding, b/c I would still be there. Love to you all. I hope your experience is better than mine.. read more

Awesome staff ! I went in at 34 weeks 5 days with bleeding was kept overnight and monitored. Next day the doc came in and ordered a ultrasound of baby.... fluid was low my water had ruptured so from that report I was down and boo whoing and that's when an awesome nurse (Shelby)stepped in and assured me every step of the way that everything was going to be ok there wasn't a time when a nurse, tech, or doctor entered my room and didnt ask "was I ok" did I need anything, or could they get me something! And to top it all off Shelby was right I had an awesome delivery and an healthy baby girl special shout-out to 4 north and west for taking care of me and all my needs read more

Many years ago I trusted and always used this hospital. Then everything changed. My grandmother, now deceased, had such fragile skin that it would break if any pressure were applied. She was scheduled for tests and had to get onto an examination table. She told the tech assistant about her skin problem. He ignored her, grabbed her arm to put her on the table, and most of her skin from forearm to elbow came off. When my mom became ill, we waited in the Jackson ER for several hours. We finally left without my mom's being attended. The last straw was when I was sent in for a mammogram by my doctor. After the mammogram and an ultrasound, the radiologist came in and said,"Well, looks like you have cancer." Jackson Hospital staff lack compassion. Healing is not all about test results. People heal best when they are listened to, acknowledged, and offered simple human kindness. They should retrain using one of those pain level charts--except they should assign numbers based on the amount of human connection they are providing their patients: one is none to low. That is the basis of my evaluation of their service. read more