Jackson Hospital has been amazing overall. The doctors, nurses, and staff are extremely…read moreknowledgeable, efficient, and patient-oriented. You will have an A plus experience with the exception of the case worker. She is unprofessional, gruff, exudes zero empathy, and does the bare minimum in her job. The information she provides one could do an easy Google search. Unless, the patient is not tech savvy. She does not need to work with people!

These people are just RUDE. No wondering they are closing, your no value to anyone with your bad…read moreattitudes starting from the front desk to your security person who spends his time BS ing with a fellow employee. Make it about your patients and MAYBE you can make it. But I doubt it. Just there is morning. Broken front doors and filthy entrance.

I would rather be stoned to death Biblical style instead of…read morereceive "care" from this shithole. I waited 3.5 hours for an appointment because the nurse sent me to the wrong location in the hospital. I was also there for a test regarding a VA claim, and they billed me. Not how VA works at all. Even if they fix this, I will never forgive them for the stress they caused. When I raised my concerns about lack of training the operator literally told me "I don't wan't to hear it." I pray no one is doing any practical hours or residency work here, we need fewer hospitals like this one. I would trust a crackhead in Montgomery with my life more than their staff.

Entered the hospital for a suicide attempt and was verbally attacked by a nurse named "Danielle" in…read morethe general admission/ortho intake admission area. I would like file a law suit but unfortunately most of the cops and lawyers in this part of the country are uneducated on hospital guidelines, rights of patients, and/or do not genuinely care to help others. I recommend any other possible options before going to baptist south hospital for medical treatment of any kind.

I delivered my first baby here. Overall, a pretty good experience! Ali, the L&D nurse trained in…read morespinning babies, was amazing. She helped my labor progress quickly after the epidural and checked on me often. She and my midwife worked great together. However, the two L&D nurses who did my admission paperwork were unpleasant and rushed, especially the charge nurse. They didn't explain procedures before attaching multiple monitors, which made my anxiety worse. When I asked for wireless fetal monitoring, the nurse was rude and insisted on straps first due to my baby's tachycardia which was likely caused by their rough handling. The nurse after shift change was wonderful though. On the postpartum floor, I had a very negligent nurse (older woman with short gray hair). She barely checked on me, pressured me to urinate despite numbness from my epidural, gave me a bladder-stimulating pill, but didn't assist me properly. She performed a bladder ultrasound showing 600mL retained but was dismissive. Later, a different nurse was much more helpful. She assisted me to the bathroom, restocked supplies, and helped with heat packs. After she left, I felt extreme bladder pressure and needed a catheter, which relieved me immediately. The negligent nurse also tried to give me my prenatal and ibuprofen while I was ON THE TOILET with a catheter instead of just waiting until I was out of the bathroom. And of course she offered me no help again even though it was nearly impossible to maneuver all of the sanitary supplies around my catheter without getting blood on the floor. I asked that she not return to my room again. Nutrition was great. She was friendly, timely, and served great food. Lactation support was nice, and nursery nurses were excellent. However, the nursery doctor was unprofessional, pressuring me to breastfeed and making inappropriate claims about IQ benefits despite my discomfort and challenges. She was dismissive and judgmental instead. Despite some bad experiences, I'm grateful for the two fantastic L&D nurses, three great postpartum nurses, and excellent nutrition staff. I was glad to leave the hospital with my baby.

I accompanied my husband for surgery that required a one-night stay after the surgery. The hospital…read morestaff were very good, very attentive. The room was close to the nurses' station and that was a good thing, although the staff tended to leave the door open and the noise was constant. I'd recommend the hospital and the surgical staff.

This review is not based on an experience in or with Jackson Hospital of Montgomery. It is based on…read moremy reaction to the hospital's dire circumstances of operating in the red, teetering on the verge of bankruptcy, and blaming and suing one of the most historically reliable hospital third-party payers for its condition. It is sad to see hospitals across the state struggling to stay afloat. It is a serious problem. There are many causes contributing to the problem. A smart approach for a hospital provider to take to ensure that it is not the problem, starts with an honest, in-depth analysis of in-house processes to identify how much of the blame is on Jackson Hospital. Have you given up too much in quality accounts receivable management starting at the clerical level because of riding the DEI train which may no longer even be legal for entities receiving federal funding. Did you buy into the mantra drilled into hospital business office management by IT experts that electronic claims filing removed all need for human in-house oversight of the accuracy of data entered on claims. That was the stuff of fairy dust and Unicorns. Before blaming the payer for your poor revenue stream, do you know the length of days from patient discharge to claim filing date, the number of days that accounts are in receivables by payer, number of claims denied by denial code, and for every denied claim how many are there that the reason for non-payment cannot be assigned to the payer. Computers may identify a problem enough to deny a claim for payment but they cannot and do not identify the cause of the problem and how to correct it. Only a human can do that. If you do not have one experienced, intelligent, merit-based-hire employee whose primary responsibility is to daily research, analyze, appeal if appropriate, resolve, and report on those aspects of your third-party receivables, there is not enough accountability on your end to blame anyone else. It also seems odd/off that you are attempting to use the lawsuit tactic on a historically reputable third-party payer that was recently used on a historically troublesome payer---it looks like a lazy, desperate move of copy-catting to put all payers in the same league. They are not. I am not affiliated in any way with any payer. This is interesting to me from my seventeen years of experience managing and consulting to optimize revenue from third party payers. How clean are your Medicare and Medicaid claims and how successful are your appeals when claims are denied? And one more thought. The hospital website mentions a hospital chapel is being constructed. For goodness sake, what type of hospital in the South has not had a chapel?! Ewwww.

Unique selection of gifts for those you wish to get well soon. Although a bit pricey it is…read moreconveniently located inside the hospital. The staff was very friendly and helpful. I found just what I needed and it only took a few minutes of my time.

I have never had a bad experience with Baptist imaging until the last time my wife went! They set…read moreup payment and we made our payments I even doubled a payment to correct an error online, they turned it over to a collection agency with informing us! They make us wait for service but cannot be patient on the billing process! It's time to get the government and fucking Obama care out of the health care ! Insurance is a freaking joke as well!

Nurses and staff were great. The physician on the other hand was pompous, ordered incorrect…read moreradiology study, and sent me home with medications I did not need. I have suffered through severe pain because my true diagnosis was not treated. If you go to this ER please make sure the physician treating you is not just moonlighting for extra cash.

Watch out for their billing. The charges are very high for procedures--not sure they run all of…read morethem through insurance and charge as high as possible.

Almost IMPOSSIBLE to reach by phone!…read more An appointment for earlier this week was re-scheduled because the provider had an "emergency". The re-scheduled appointment was then cancelled at the last minute because of another "emergency". After literally a half-hour on hold, I was offered another appointment more than 2 weeks later...20 days AFTER the initial appointment. This is no way to run a professional operation! They already use PAs and NPs to see patients - where are the doctors? I hope for a law that would prohibit medical facilities from using AI telephone answering systems. That is one place where a LIVE PERSON is crucial to effective communication.

Dr. Mracekk is a caring and compassionate doctor. He has been my doctor for more than a year. He…read morehas spent as much time with me as he needed to. He has worked very hard on adjusting my medicines to improve my quality of life. I am in better health for being under his care.