HOSPITAL "LOST" MY DAD'S WALLET WHEN THEY COULD NOT LOCATE IT WITH SECURITY…read more Somy father is a patient at Jackson Hospital on the 3rd floor. He asked me what happened to his wallet today? There had been.some unusual activity on his debut card. Upon looking around the room we could not locate it. He had a meager three items of possession at this hospital which were a wallet, a cell phone and it's charger. None of the security guards or staff was ever able to produce the wallet for us! Neither could they show a receipt of his belongings. To the shiggrin of the staff, they were forced to actually do something besides gossip and oh yeah... STEAL DEBIT CARDS AND WALLETS FROM ELDERLY PATIENTS.

The surgery center allows only one visitor even in the waiting room and there was plenty of room…read more This is the most anti patient and anti famy policy that I have ever experienced in health care. This is terribly, terribly wrong.

hello my name is Fonda Dixon I was air lifted to facility on April 7th in a very bad car accident…read more I I want to thank KD and JW for making my stay there very comfortable and the KD and JW. My birthday was on 14 April and JW and his staff came into my room singing happy birthday with a very nice cupcake. Those two guys made it very pleasant to be there despite the pain that I was going I just wanted to say thank you KD and JW thank you for all that you did for me.

I would rather be stoned to death Biblical style instead of…read morereceive "care" from this shithole. I waited 3.5 hours for an appointment because the nurse sent me to the wrong location in the hospital. I was also there for a test regarding a VA claim, and they billed me. Not how VA works at all. Even if they fix this, I will never forgive them for the stress they caused. When I raised my concerns about lack of training the operator literally told me "I don't wan't to hear it." I pray no one is doing any practical hours or residency work here, we need fewer hospitals like this one. I would trust a crackhead in Montgomery with my life more than their staff.

I accompanied my husband for surgery that required a one-night stay after the surgery. The hospital…read morestaff were very good, very attentive. The room was close to the nurses' station and that was a good thing, although the staff tended to leave the door open and the noise was constant. I'd recommend the hospital and the surgical staff.

My friend was referred to Baptist Medical Center East to the emergency services…read more She was taken back within 15 minutes of us checking in, and taken upstairs to the specialty doctor. They led me back as her visitor with into a nearby waiting room. Once ready, I was brought back to my friend's room. It was so clean, and well organized. The medical staff was friendly and communicated well. My friend was pleased and so was I. Fortunately we didn't have to stay long but glad my friend got care within a clean and nicely staffed hospital.

This review is not based on an experience in or with Jackson Hospital of Montgomery. It is based on…read moremy reaction to the hospital's dire circumstances of operating in the red, teetering on the verge of bankruptcy, and blaming and suing one of the most historically reliable hospital third-party payers for its condition. It is sad to see hospitals across the state struggling to stay afloat. It is a serious problem. There are many causes contributing to the problem. A smart approach for a hospital provider to take to ensure that it is not the problem, starts with an honest, in-depth analysis of in-house processes to identify how much of the blame is on Jackson Hospital. Have you given up too much in quality accounts receivable management starting at the clerical level because of riding the DEI train which may no longer even be legal for entities receiving federal funding. Did you buy into the mantra drilled into hospital business office management by IT experts that electronic claims filing removed all need for human in-house oversight of the accuracy of data entered on claims. That was the stuff of fairy dust and Unicorns. Before blaming the payer for your poor revenue stream, do you know the length of days from patient discharge to claim filing date, the number of days that accounts are in receivables by payer, number of claims denied by denial code, and for every denied claim how many are there that the reason for non-payment cannot be assigned to the payer. Computers may identify a problem enough to deny a claim for payment but they cannot and do not identify the cause of the problem and how to correct it. Only a human can do that. If you do not have one experienced, intelligent, merit-based-hire employee whose primary responsibility is to daily research, analyze, appeal if appropriate, resolve, and report on those aspects of your third-party receivables, there is not enough accountability on your end to blame anyone else. It also seems odd/off that you are attempting to use the lawsuit tactic on a historically reputable third-party payer that was recently used on a historically troublesome payer---it looks like a lazy, desperate move of copy-catting to put all payers in the same league. They are not. I am not affiliated in any way with any payer. This is interesting to me from my seventeen years of experience managing and consulting to optimize revenue from third party payers. How clean are your Medicare and Medicaid claims and how successful are your appeals when claims are denied? And one more thought. The hospital website mentions a hospital chapel is being constructed. For goodness sake, what type of hospital in the South has not had a chapel?! Ewwww.

Unique selection of gifts for those you wish to get well soon. Although a bit pricey it is…read moreconveniently located inside the hospital. The staff was very friendly and helpful. I found just what I needed and it only took a few minutes of my time.

I have never had a bad experience with Baptist imaging until the last time my wife went! They set…read moreup payment and we made our payments I even doubled a payment to correct an error online, they turned it over to a collection agency with informing us! They make us wait for service but cannot be patient on the billing process! It's time to get the government and fucking Obama care out of the health care ! Insurance is a freaking joke as well!

Nurses and staff were great. The physician on the other hand was pompous, ordered incorrect…read moreradiology study, and sent me home with medications I did not need. I have suffered through severe pain because my true diagnosis was not treated. If you go to this ER please make sure the physician treating you is not just moonlighting for extra cash.

I see 3 different specialists here. No complaints. Far better care than what I get at Veterans…read moreAffairs Clinics Chantilly Rd Montgomery, AL. Pretty sure my primary doctor is border line quack.

All of the appointments I received were promptly completed. Even those I had to cancel were quickly…read morerescheduled. Which really impressed me.

Going to a visit such as this one can sometimes be uncomfortable and scary. But the staff here…read moremakes the journey easier... From Dr Sharma to his entire staff, the smiles, warm greetings, and the assurance that things are going to be good makes you at ease...

Almost IMPOSSIBLE to reach by phone!…read more An appointment for earlier this week was re-scheduled because the provider had an "emergency". The re-scheduled appointment was then cancelled at the last minute because of another "emergency". After literally a half-hour on hold, I was offered another appointment more than 2 weeks later...20 days AFTER the initial appointment. This is no way to run a professional operation! They already use PAs and NPs to see patients - where are the doctors? I hope for a law that would prohibit medical facilities from using AI telephone answering systems. That is one place where a LIVE PERSON is crucial to effective communication.

Dr. Mracekk is a caring and compassionate doctor. He has been my doctor for more than a year. He…read morehas spent as much time with me as he needed to. He has worked very hard on adjusting my medicines to improve my quality of life. I am in better health for being under his care.