I attended a game this week. So disappointed in the lack of customer focus of this field.
When I got there a woman customer service representative immediately looked at me and said, "your purse isn't going to fit." It was hanging off my shoulder at the time and I was 5 feet away. She proceeded to take my purse and squished it onto the table on top of a pre-cut piece of cardboard. Upon squishing out the purse and maneuvering the purse on the cut-out, the top zipper was over the cut-out. Mind you you could see the cut-out cardboard around the other 3 sides. She told me I couldn't enter the stadium. I told her it fit, which was obvious, but she had in her mind it wasn't. Told me to take the purse to my car. We were from out of town and walked from the hotel so I didn't have a car. She stated all I could do was use the lockers and turned away from me. Extremely rude behavior.
I then had to take the 3 items in my purse (wallet, eyeglass case, and cell phone) and place a now empty purse in the locker(and it was costing me $8 to store an empty purse.) The locker didn't work at first, and a security guard had to call a special security guard over, to assist me. I then had to juggle my wallet, glass case and cell phone all night in my hands. When I was seated I had to place them on the cement ground (lovely) so I could eat. I had asked "Miss Purse Congeniality" if she had a bag I could place my items in and abruptly I was told "NO." Between the purse issue, the locker issue, and waiting for the "guy who deals with the lockers," we finally were allowed in the park, one hour after we arrived.
Then we waited in the concession lines only to be told we can't pay with cash. We had to go and buy play money which then we could buy concessions. Had to walk the concourse looking for the place to get the play money and then again wait in the concession line.
We were then on our way to our Premium Executive Seats, and balancing my purse contents and food, dropped my phone down the stairs, in which it was damaged.
When we left we had some unused play money and stopped to cash it back. We were then told that they don't refund the money. We could use it the next time we came to a game. Here's the thing......we are never coming back with treatment like this. read more