You guys, this place it awesome- it`s really an outlet. And…read morefor Zürich prices, this is as cheap as it gets! They have new and gently used gear, clothes, and shoes- for Christmas or every day, this is the store to choose! I got new hiking boots for only 59 Franks, elsewhere was at least 200, for that I`m giving thanks! The snowshoe selection downstairs had new and slightly used, but not enough sizes from which I could choose. But I`ll totally come back, for warm or active wear, it`s just the coolest store with prices beyond compare!

My wife described this as halfway between an REI and an LL Bean, and I think she's got it about…read moreright. The gear selection mirrors REI well, but there's a fuller clothing line, especially at the more casual end --- and I still haven't figured out the kid's fishing pool. A touch of Cabela's, perhaps? The staff is helpful, and will happily break out their (sometimes rusty) English if need be. We mostly shopped in German, but once you start looking for books in English the conversations tend to follow suit. Picked up a new hostel liner for hut-to-hut hikes, didn't find the book we hoped for, and figure I'll be back next time I need some ski gloves.

Chanced on a store wide sale, and lucked out on "cheap" snow boots that just happened to be the…read morelast pair and in my size. The fellow assisting us was as German-polite as can be.

The service is impatient and plain rude. I am visiting from the US and was trying to choose a ski…read moretouring kit for a week rental. The sales person who as I see now is the business owner and manager was taking away the boots before I was able to choose, without asking at all. When I asked not to take away, he said that he did not want to rent to me at all. The explanation was "I don't have a good feeling". I left of course and have never experienced anything like this in terms of service in my life. No matter what selection is there, I would not recommend to support a business that does not care about having happy customers. And it comes from the owner!

This is the go-to mountaineering, rock climbing, and ski touring shop in the area. The staff is…read morereally knowledgeable in giving good advice and it has much of a support-the-local-shop feel than what you find in bigger chain stores.