I came through the drive thru on 2/9/18. The receipt says 9:13 pm. The ticket number is 103. I actually pulled into the drive thru at 9:03 and left at 9:27.
I was asked to wait to order. There was 1 car in the drive thru ahead of me, so I didn't understand why, but sure, I'll wait. Two minutes later, I'm asked for my order.
I ordered 2 grilled stacked cheeseburger munchie meals, a prime rib cheese steak, a spicy siracha burger, and a sourdough jack meal. My total was $31.68. After everything I ordered, without asking me what drink I wanted with the meals, I was asked "is that it?"
I finally leave the drive thru, and head home. I get home to find:
1. The grilled stacked cheeseburgers have no sauce on them what so ever. No cheese sauce. No ranch. The lettuce looks like it's been on a hot burger for hours, and the tomatoes are complete mush. The meat is overcooked and dry.
2. There is no sauce on the sourdough jack. None. The meat is also overcooked and dry. The tomatoes are complete mush.
3. The fries are all cold and hard (I live 3 minutes away).
4. The tacos have sauce EVERYWHERE. They are almost swimming in sauce in their bags.
I call the store. Scott answers the phone and says he's the manager. I start telling him about the grilled cheeseburgers, and he interrupts me with "do you have your receipt?" I tell him I wasn't handed one, but let me look in my husband's bag. He tells me that he "always asks if you want a receipt." Ok. We'll you didn't ask me. He gets an attitude, and again states that he always asks.
Me: Ok. You didn't. Are you the store manager?
Him: No, but I'll replace them.
Me: What is your store managers name, and when will they be working?
Him: Scott and in the morning. I said I'd replace them.
Me: I thought your name was Scott.
Him: It is. He's a different Scott. I said I'd replace it.
Me: I think your manager needs to know about his manager's guest service skills.
He hangs up.
This morning, I go through the drive thru and ask to speak to the store manager. I'm informed he's not there. I ask when he will be. I'm informed he's taking someone home and should be back in about 5 minutes. Ok. I'll pull around and wait. No. I need to get out of the drive thru. There are no cars in the drive thru, but I'm messing up their time because they can't clear it until I get out of the drive thru. They surely didn't care about their times last night when it took over 20 minutes for me to get food, but now they matter. Ok.
The store manager shows up about 10 minutes later and comes out to speak to me. His name is Scott. He looks just like the guy who was working with the Asian kid last night. Neither of them had any speed to them at all.
Me: You were working last night.
Him: No. I was in Wentzville. I just got that store too.
Me: I'm pretty sure you were here when I came through last night.
Him: No. I was in Wentzville.
Me: I came through last night about 9 and I saw you.
Him: I left here at 730 last night. There's another guy that looks like me but he has hair and I don't. (Takes his hat off & puts it back on. He is also dripping with attitude from here on out.)
Me: Ok. Nevermind. What is your corporate number? Obviously this isn't going anywhere.
Him: It's right up there.
Me: Ok. What is it?
Him: You can get it yourself.
Me: Excuse me?
Him: You can get it yourself.
He walks away.
I get out to get the number.
He stops, turns around.
Him: Here and Wentzville. They're my stores. Don't ever come back.
Me: Not a problem. Everytime I come here, my shit's always messed up.
Him: Feels good to cuss doesn't it? Don't ever come back with your disgusting purple hair.
Me: Beautiful, isn't it...
Him: It's fucking atrocious.
Not only was my food not made properly, which if it was, none of this would have taken place, but the customer service? I have been in management in the service industry for more than 20 years, with 9 of those in the restaurant industry, and this is the absolute worst I have ever seen. I am shocked that any of your employees feel that they can have an attitude with your guests, but, for not 1, but 2 managers to do it? And the things that the STORE MANAGER had to say? Really? The customer service here is what is atrocious. read more