Disappointing experience,,, again. Regular fries , instead of curly fries, included with the to-go order. Should have checked before I left, since this is not the first time order quality has suffered at this Jack In The Box location. read more

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Food was great, and the people there were super nice and awesome! It is great that they are open 24/7! It is a clean spot too with plenty of space for the drive-thru. However, it was a good thing I checked my takeout order, and so it is still a thing commonly taught. I was missing one of the burgers for the bogo deal, but I went back and got it taken care of without any problems. I understand as they were super busy. This happened at another Jack in the Box in the past too. Otherwise, I got a whole meal for just over $ that could feed a family! Jack in the Box has the best deals with great burgers, so that is why we keep coming back. The coupons help! read more

Jack in the Box - Sausage Croissant, 2 Tacos, Classic Tiny Tacos, Onion Rings, Grilled Chicken Sandwich for $! - Fast Food Near Me - San Mateo, California

This place has gotten, great service and fresh food for a great price. There's so many great Options too. read more

Jack in the Box - Menu - Fast Food Near Me - San Mateo, California

I had high hopes. I ran 4 miles to offset my inner fat kid for fast food. The tacos were under cooked and inedible. The burger was fire. read more

Jack in the Box - Two Tacos - Fast Food Near Me - San Mateo, California

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I got Norovirus from this place, never again. , all workers were in a very bad mood working july 4th and my food was cold and seemed like it was left out and they just warmed it up in the microwave. read more

Ordered on DoorDash and totally forgot the beloved buttermilk. I called the location, and they went out of their way to add the sauce (and extra!). Food hit like always. Hands down the best location in the Bay read more

Terrible service disgusting conditions. After 10 minutes of standing in front of the register unattended I flagged down an employee just for him to tell me to order at the Kiosk showing today's employee time cards. I told him I couldn't order there and he seemed bothered to take my order from the actual register. He didn't care all the employees personal schedules were all over the kiosk after I pointed it out. After finally ordering...He gave me my cup for Coke. When I attempted to pour my soda. The self-serve Coke machine spit brown chunks into my cup. Not to mention the entire area looked like someone took a dump in it. (No one did) But it was unsanitary. (See picture) When I told the new manager logging in at the register (not the kiosk) he didn't seem to care. I then had to flag down another employee to ask him if he could pour my coke from the drive through fountain. I showed him my cup with chunks and he didn't seem to care either. (Not sure where the new manager went. ) After my order arrived the employees disappeared again. I needed ranch sauce, so yes I had to get loud to get someone's attention. Then New Manager came over and slid the ranch sauce over to me without saying a word. The people in the back all ignored me when I asked for ranch sauce that's why I got loud. This Jack in a Box is a ghost town when you walk in no customers and no service. You basically have to scream at them to get them to take your order. In a world where customer service is already bad. Forcing people to use a kiosk that displays all the employee schedules is probably not the way to go. Most people already don't want to order from a kiosk. I should have walked out when I had the chance. I won't even describe my food or my opinion of their cooking area. I'll just say...Good luck making money in these unsanitary conditions with terrible customer service Jack in the Box. read more

Jack in the Box - Kiosk showing today's employee time cards aka "Order my food there." - Fast Food Near Me - San Mateo, California

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I avoided this place like the plague after having a horrible experience many years ago. However, it's the only burger drive thru in the area, so a few times this year I've tried it again and have been pleasantly surprised. Got the bacon double Jack stacked combo. Reasonably priced and fairly good. Drive thru customer service stellar each time. Friendly and responsive with minimal wait time. Only negative is that even though I live really close, the food isn't very hot by the time I get home. But overall they've won back a customer read more

Girl with false eyelashes at register today ,not friendly, she was clearly irritated when reminded her about a cup for soda, she just slammed the cup on the counter,not a welcoming experience. read more

They are wonderful here. Their service is up to par with any jacks in the bay! Thank you to the people here who work endlessly to serve us good food, as quick as possible! I got the TPain meal and was super satisfied! Thanks ladies! The vibe was also very refreshing decided to eat in. read more

Jack in the Box - T T-Pain Munchie Meal with Burg-R-Tater Melt - Fast Food Near Me - San Mateo, California

Normally I wouldnt take my time after Doordash to write a seperate review... but this place was very careless with their food and the quality was well below par. I ordered a box with a Double Jack and 4 Tacos, a breakfast jack with bacon ($4.59) and a red bull added on the side (only 65 cents more which was nice) as I'm at work and its late at night. Upon my food arriving, the bag was sealed nicely and everything looked great but inside the bag was nothing but the food. No napkins, no tacos sauce for the 4 tacos, and the cold redbull keeping my "hot" food company inside the bag. Which me being very hungry not a big deal... but when i got the tacos they clearly were reheated and not cooked fresh. They felt chewy maybe stale? I don't know but it wasnt a crunch. . As for the Double Jack... be sure you say light on sauces or you will have your first bite on your shirt as they put an overwhelming amount of sauce on it.. with that being said.. it was the kind of burger you open the wrapper and part of the bun is already soggy because of the sauce... The Breakfast Jack was dry as a desert and with 2 little slivers of bacon that also looked overcooked in the microwave as they were hard little chewy morsels. All in all if i wasnt starving i wouldnt have eaten it. Probably wont finish it all either. Thanks for the red bull i guess? Dont order late night from here or you will be disappointed. I always like to give a chance to places in case theyve changed... but sadly (for my stomach and yours) the reviews are correct and this is an update to confirm. read more

This business is negative stars for customer service, specifically night shift after midnight. The orders are always incorrect, they shut down regular ordering and make it DoorDash only on a regular basis. They are incredibly rude and do not care about the Brand at all! If the store manager or owner of this particular franchise sees this, please send me a message. I will also be contacting corporate and BBB to file a formal complaint. read more

Every now and then coming home from late from work, I'll swing by and pick up some tacos. This night was different and the fact that the window lady was really nice. She noticed I was parched tired without a blink. She smiled and said you need some water quickly, she handed me a cup of water with my order and smiled and said hey have a great night. I have been through a lot of different restaurants and fast food places not once until now I receive such fantastic service. I want to thank Azaria for the water and the kind smile and concern who to think a fast food place like Jack in the box. What higher such great people I'll be back God bless. read more

The service here was great! Although that was the case, I would say they should improve on the floors cause there's a bunch of stuff on the floor and it's kinda weird. Although this was a mid experience the food was great! read more

Passive-aggressive Indian woman at drive through. Either doesn't understand English or flat out refuses to listen to simple requests - then shouts at you for trying to explain what you mean. read more

i asked for large drink ,large fries and jumbo Jack.I also asked for small fries. I did not get large fries.,or small fries. I asked for classic potatoes. Do you not make them anymore? read more

This place is horrible. If you care about health don't go to this place. Poor service, the restroom smells bad. This last time I preferred not to go in and use drive-thru and when I came home and opened my order it was not what I wanted I called them but I think is a fake number. Better make your own food, I ordered chicken and ranch and they gave me this........ read more

Jack in the Box - Fast Food Near Me - San Mateo, California

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This is a very hit or miss location. If you come around dinner hours you're likely to get the right order and good tasting fast food! That being said, if you come during and off time or when it's short staffed food can take a really long time to come out or it tastes like it's been out for a while. Good luck if you come after 9, but please remember to be kind / patient to those working! read more

Horrible experience. Will never use Jack in the Box's online app again. Placed an order using their app and my husband went to pick it up via their drive-thru window. They refused to give him the order even though he had my order receipt. Escalated to the manager who finally made an exception and gave it to him. He comes home and one of the items that I ordered was missing even though on the order list taped to the bag. read more

I ordered large fries and soda but got a medium size fries and soda. I asked them if that's the large size and the staff said yes, he lied and run walk away read more

I was so very pleased by the helpful service I got from the drive-through clerk. They helped me with two orders and went through extraordinary links to make sure that I was served. Thanks. read more

They are always running behind and never have workers. They claimed there tacos were frozen? They aren't prepared at all read more

I was hungry so I pulled off of Highway 101 to stop by at this Jack-in-the-Box. I needed to use the restroom and the lady told me to use the one on the left. The door was locked and I told her to unlock it and then she told me someone's in there so I waited and waited and waited and then next thing you know this guy goes to the counter and get buzzed in and uses the restroom before me. They need to let all staff know that you need to buzz the person in so that way they don't just wait. When I finally did use the restroom they were out of paper towels and toilet seat covers and the floor was sticky and it smell like urine inside. It also did not flush well. The curly fries were great the fried taco was great and the chicken sandwich was so saucy that it was messy to even hold. I think going for breakfast is OK. Not sure about the chicken sandwiches though. read more

Jack in the Box - Chicken sandwich it was way over sauced and messy to even try to eat. - Fast Food Near Me - San Mateo, California

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Sign says open 24hr. They closed down to that they can all relax and be on their phones. Literally about 6 employees on their phones in dining room. They should take down the sign that says open 24hr read more

Eat at your own risk! Watched fry station cook use the same gloves while touching food many times, handle all surfaces and wipe their nose all while using the same gloves. No one working there seemed to mind. If management doesn't hold people to standards I don't put the blame on the crew. Person waiting on me was very rude. Cheese missing on all my tacos. Please give me what I paid for. This is BS This fatty will get her fat and carbs elsewhere. read more

When you're on the go, you sometimes need to stop at these fast food places. And when you order your food, you just hope it comes to you as you would expect, hot, fresh, and ready. But every once in a while you stop at a location that doesn't take the care to make the food correctly. And then you realize why you don't eat fast food very often. I ordered the chicken tatermelt munchie meal, because I like the sandwich and it comes with all the sides and a drink. But when I received it, it was like warm, fries cold and stale, tasted old probably from the reused oil. And the sandwich had the chicken patty and the hashbrown patty over cooked and over fried, and they couldn't even just melt the cheese. When ever I'm in a bind, I'll just take a pass on this location. read more

Jack in the Box - Fast Food Near Me - San Mateo, California

When I was waiting in the drive thru for my order I was thinking to myself how I needed to give this place a fair review for what it is. So many people hold fast food to the same standard as sit-down restaurants and I don't think that is fair. When I go to a fast food restaurant, I'm just expecting fast food done correctly, not a fine dining experience. I was so ready to give Jack in the Box that review. They had never gotten my order incredibly wrong (few mistakes here and there but nothing horrible). The workers were always nice enough for the quick exchange of order and money. But just as soon as I was ready to take out my phone and get to yelping.. Let me start from the beginning (and I'll make it quick). It was Sunday morning and I was hungry and setting out for a day of errands and a 40ish minute drive. I didn't have time or groceries to make anything at the house. I told myself I'd get a simple breakfast sandwich I could eat on 101. I ordered the #22. Pay at the window. Head out. As I'm half way en route to my destination, I take the box out of the bag and open it to grab my breakfast sandwich. Before I notice anything else (with keeping my eyes on the road, of course) I see a long black hair on my sandwich. Like a full strand. Half of it melted into the cheese. If I can see this hair WHILE DRIVING, why couldn't the workers putting it in the box? Utterly disgusting. I have been fortunate enough to never experience hair in my food. Well, now I'm part of that club. Aren't there regulations for hairnets in the food industry? Can I have my $6 back? read more

Jack in the Box - Disgusting! - Fast Food Near Me - San Mateo, California

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1. Staff is plain disrespectful & unprofessional when you go inside. They have bad attitudes for absolutely no reason with customers /: however if you speak Spanish like them you will be treated better. 2. Bathrooms are dirty /: I was ignored and not buzzed into the bathroom upon request and waiting. They buzzed in a person after me. 3. I believe that there is a culture of racism toward black people here. If you know you know /: 4. My drive-thru experience is always good when I come here! My orders are correct and warm. No complaints there. read more

The slowest fast food ever. 1/2 hour in drive thru, before ordering. ‍This place has problems. I don't think they are being managed.

Ordering at this jack in the box as we speak. Caucasian female server is so rude with a nasty undertone as she talks. I just heard a customer ask her a question in which she irritatingly replied, "what!" On top of that, she's answering her cell phone while she works and the line and orders are extremely backed up. I've been waiting to order for over 15 minutes. She's slow and very unresponsive and cannot hand out orders and take orders simultaneously. Whoever you are lady, I hope you learn to be more professional and efficient at your work. It does not look like you care about it at all. read more

This was very nostalgic to me. During my high school years in a NYC suburb, we had a Jack in the Box restaurant that was a bit of a local hangout. We usually ended up there most weekend nights, and one memorable Sunday morning, I remember making a breakfast run for a dozen or so "Breakfast Jacks" to bring back to our campsite. But then Jack in the Box closed, and the closest one to where I now live in Connecticut is 603.67 Miles away in Statesville, NC, according to their website. So I haven't been in a JIB in decades. Being in California for a few days, I just had to make a nostalgic pilgramage to a Jack In the Box. Brought the family here for lunch today. It was a novelty for them. It was a nostalgic trip for me. I had two tacos for the crazy ridiculous price of $0.99. Damn, they were good too !! read more

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Garbage, and also they steal from their customers via mobile app as often as possible. And obviously...that's not an employee policy, their thievery is corporate as usually is the case. Either being out of an item, not telling you and not refunding so you don't even realize until you are home or just not abiding by a schedule of 24/7 open so you read more

Jack in the Box - Look at how much food I got for only $11! No refunds apparently too...my request is perpetually under review. I am ashamed that I ever - Fast Food Near Me - San Mateo, California

Jacks always has great fast food!!!! Their Monster tacos are Great!!!! Like it better than Taco Bell!!!!

They are not "open all day". There's even a sign that reads "24 hour drive through" but it's turned off. I'm writing this at 3:30am just getting off of work and there are cones blocking the driveway and all lights are off. read more

Food is very below average they always mess up your order and it's so expensive It's ridiculous . I just spent $60 tonight because my son wanted it and once we got it Not only did they mess up the order but the popcorn chicken we got was half filled and it's $8 for that little boxPlus half of it was missing so that made it worse literally even if that box was full that thing should be no more than $4 $8 that's a rip-off. The jumbo Jack I got was horrible not only is the Patty thin as paper and had no flavor And they have the nerve to call this sandwich a "jumbo" Jack...lol.. jumbo no more like mini.absolutely disgusting they need to be ashamed .I hate Jack n the crack!! It's gone down hill!!! read more

Very the people are rude and only let black people in the clean restroom do not recommend

Only 1 star because I had to put a star to give my review I have no idea why this jack in the box can never get their orders correct we are either missing items or receive the incorrect order This time we had to go through the drive through my son ordered 2 Jr Bacon Cheeseburgers and a coupe of other items We get Home and both of the Jr Bacon Cheeseburgers DID NOT HAVE any MEAT just plain buns with cheese with bacon they actually missed the hamburger now how can you not remember to add the hamburger in cheeseburgers? No use going back the inside is closed the drive through is long and the employees don't believe you when you tell them they messed up. They actually yell at you This Jack in the box should be closed and if they bother reopening they need to order a completely new crew I understand it's a fast food stop but come on not putting the burger 2 of the hamburgers you order is not a mistake this is an issue with the crew members not having a clue as to what they are doing. I have lived in San Mateo for over 20 years and I have seen this Jack in the box go through so many changes and staff we have had bad service and good service this place always goes through it's waves of good service and than bad but lately it has been real Bad service Jack you need to get this place together your food is not cheap and their are several Other places to eat downtown but when you want a jack burger or onion rings jack is a good place to go but if you don't get what you pay for than you lose business I will still visit jack in the box but may not be this one I may travel to another town to visit jack Save your money and time and pass this place up or if you do stop here make sure you check your order completely in front of the counter before leaving otherwise you may only have a bun to eat Check your order and make sure you have meat in your burgers before leaving read more

Everytime i go to jack in the box I regret it . Its my 2nd time going this year, I was craving their iced coffee. The iced coffee here is bomb. It doesn't really taste that coffee ish, more like a syrupy creamy sweet mess of a drink. I also ordered a large curly fries, which I had one piece of and gave the rest away. I always forget how salty the food is. read more

Went in today to get some food ordered a salad. The man who packaged my salad very did a very poorly job and gave me the wrong order. I asked for a south west crispy salad and they gave me a whole other chicken which was mind u not even cooked well , didn't give the condiments that were included just lettuce nothing else and to add on a opened sauce packed leaking everywhere . Very terrible service. read more

Jack in the Box - Fast Food Near Me - San Mateo, California

I wish I could give this place 0 stars. The drive thru service is the worst I've ever encountered. I've sat in line for over 15 min and watched people behind me pull out of line because they couldn't wait. Worst service ever and I'll ll never come back because this is the third time I've waited this long. read more