Buyer beware: 1000sq' of ceramic tiles were to be demoed and removed, 3/4 x 4" Red Birch installed and finished by Jessy Wilson, J. Wilson Construction (Contractor), during the period of 10/24-11/4 for a price of $19,500 for demo and installation only. I picked the more expensive Red Birch species because of the beauty of the grain patterns as seen from above and at a distance. The wood was delivered and was allowed to acclimate to the indoor humidity for about three weeks before the demo and installation began. There were multiple discussions prior to accepting the contract regarding how particular I was going to be and my expectations about the wood flooring, coming from a furniture-building background. He understood my desire to look down on the floor and enjoy the beauty of this species. The contractor was on-board with all areas, so I went with the most expensive estimate. The estimate included temporarily moving/removing the small kitchen island, refrigerator, wine refrigerator, dishwasher, washer, and dryer. Below are the problems associated with the third and highest estimate, and currently uncompleted job: I highlighted many flaws as the job was proceeding, especially in the beginning, during, and after completion. The contractor was called back on the evening of completion because the dryer and dishwasher were not correctly reinstalled. The contractor came back the next day to walk through the floor installation issues found after he thought the job was complete, he said he would be back to address the below-highlighted issues after the holidays, it is now the end of June, with no contact. I have sent two emails and left two voicemails - Zero response, Ghosted! I have paid all but $500 of the agreed price, I did this, on his request, before completion because I was being kind by trying to help out a contractor that had another job beginning and needed to get his crew paid. During prior conversations, I felt comfortable that the contractor would honor his commitment to providing a high-quality installation even though I was paying in full, before the final inspection. All anyone asks is that a contractor performs the same quality work on your house as they would on their own, nothing less. The most egregious workmanship/quality issues are: 1) Replace boards in 4 locations that were cut wrong and not correctly tucked under door jams or quarter round. Replace boards under the dishwasher due to his incorrect installation of the dishwasher - causing leaks. The dishwasher has not worked correctly (continues to leak) since the contractor moved it. Replace the transition to the bathroom where the transition is split and not secured - causing a possible tripping hazard. 2) More than 75 locations were marked with large gaps between boards (lengthwise), some as wide as 3/32". Granted, factory processing inconsistency plays a factor with board width, but these were pointed out at the beginning and during the installation and nothing was done to correct it, e.g., using more nails to straighten boards or, applying a wood filler by trowel before sanding. There was an effort per customer request to address the large gaps in high-traffic areas by filling them with a mixture of glue and sawdust. This could have worked but, the contractor did not sand down many of the areas; because no finish products will ever be able to stick/absorb to glue sitting on top of the wood, those areas are now highlighted in day and night lighting conditions - they stick out like sore thumbs; causing me to put a rug over a couple areas. And, an installed board with a visible check that will snag a sock, will require replacement. 3) The final finish coat is inconsistent; it was supposed to be two coats, but it is evident that some areas only have one, areas are very inconsistent, and mop (applicator) drag and stop marks are highly visible in other locations. According to the wood supplier, I purchased enough finishing products when I purchased the flooring for two complete coats, however, I still have half of the products, in unopened containers. 4) Less of an issue but, shows that the contractor underestimated the time to properly complete the job; all floor registers were finished in place vs. finishing them separately - they are basically glued down and need to be cut out to be able to remove and clean below the floor register. Solution: The correct and proper resolution is to replace the improperly installed boards where the 4 gaps were left at door jams and under the front of the dishwasher, strip the finish, fill all cracks by troweling in wood putty to match the wood species, re-sand, refinish, and replace the improperly installed transition. There are enough leftover boards to do the replacements. Two labor estimates to remedy the above were provided by flooring-only installers: both are one week in duration at $4500 - $7500, since we will be displaced again, the hotel will be an additional $1000 - $1500. read more

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I seriously did not want to write this as I really liked the guy who came to my house for estimates on a full bath and half bath remodel. I liked his suggestions and he seemed to listen to what I wanted, as well. He spent an hour talking and measuring and taking pictures and promised to "shoot me out" an estimate soon. We even talked briefly about some future projects I need to have done. I was so hopeful and looking forward to receiving his estimate. This was on March 25, 2023. Several weeks went by and I didn't hear anything so after three or four weeks, I contacted him via his Facebook business page on Messenger where I had contacted him before and he always got right back to me. Not this time. I gave it another couple weeks thinking maybe he was busy and then contacted him again. Still nothing. Finally, I gave up and moved on. I don't know why I never got an estimate for my job or why he ghosted me, but I was extremely disappointed in his way of doing business. It's not a good look. The least he could've done is let me know if he was unable to take on the job. He does impressive work if you can actually get an estimate and hire him. I'm writing this because I just want to let others know to be aware that there is a possibility you may not get an estimate or an explanation. read more