High hopes, very disappointing. She might be ok for 1 couple going to just 1 location, but don't have her do anything else. Didn't return emails or keep us updated. I would ask a question and she'd say 'I'll look into it'. 4 days later I'd have to email again. Then a 3rd time, specifically saying, "Please respond to my emails." Examples: 4 friends traveling on a river cruise. 1 person flying home from Paris & 3 from Nice. She could not get the flight dates right. She had 2 of us flying back from Paris. It was corrected after several emails. When flights were finally booked 6 weeks before leaving, we noticed she booked 2 of the travelers returning a different day. The exact dates and travelers were sent in 2 separate emails 6 mo. before the trip. I emailed to find out what time we disembark from the cruise. 5 days later she'd respond that she was at a bridal show + would look into it in a couple days. When she did reply, she said it was 10 a.m., even though we would be docked from the night before. I told her I wanted to leave at 8 & she said I couldn't because we had to "clear customs". There are no customs. We took a river cruise leaving & returning at the same location. When I questioned her on this she said it was Viking's policy. I called Viking myself & they said there were no restrictions and could leave anytime, even the night before. 2 months before the trip, I asked for extra leg room seats + would pay the extra cost. No response. After 4 days & a follow-up email, she said she'd have the air department look into it. 4 weeks before leaving I sent a reminder. 12 days before leaving + I had to ask again. I finally called the airline directly & changed my seat to a better economy seat. She emailed me that she just changed my seat to another economy seat. I looked it up & saw it had 'restricted leg room'. I had to ask her to change it back. In the meantime, after I changed all seats to what I wanted, they all changed. I had to call the airline again to change them back. read more

I would highly advise against booking your honeymoon with J Sullivan Travel! I normally don't write bad reviews because I can usually understand that things happen and people work hard for their job, but Jen definitely did not work hard. She was very persistent in the beginning to get us to book with her which is great! It took us some time to decide since we were in the process of moving and wedding planning but then officially decided the first of January for our August honeymoon. We booked and didn't book flights at the time since there was still a lot of time until we left and prices were high, come April, I had to reach out to Jen NUMEROUS times to help book our flights it took over a month to get this done. I would be fine doing it myself but we paid extra for the travel insurance given COVID and the flights would only be refundable if booked through Jen. Now I get that people are busy, but when we proceeded to call her after about five emails of her saying "I will look into it" and never got back to us; she was very, very rude. Once again, I get if we were giving attitude but we were not! We were very nice and calm and understanding and would thank her when she did do something for us. Now comes the worst part- she got both my fiancés and my name wrong throughout the whole booking process. I noticed it and had to call to inform her. She told me she took care of it don't worry and don't change anything! Well, when we go to check into our flight the day before we leave we couldn't. We had to take time the day after our wedding to go up to the airport and luckily the attendant at Southwest was so kind to change our information for us to the correct spelling. She even upgraded our seating for free since we couldn't check in correctly we weren't going to be able to sit together for our honeymoon on a 5 hour international flight because Jen initially messed up, said she "handled it" when brought to her attention on numerous occasions and didn't. Now that we fixed the flights, we tried to fix the resort reservation. We already called the resort once and got charged for calling out of country to confirm our reservations since Jen kept giving us incorrect confirmation numbers. So we were going to call and pay AGAIN however reservations was closed. We called Jen, no answer and her voicemail box was full and we left the next morning at 6 am. So we called funjet above her, funjet said WE would have to call the resort the next day even though we were going to be on our flight the whole morning until we got to Punta Cana anyways. After I assured them they needed to fix the scenario, they agreed and said they would handle it. Well, they didn't. We arrived to a different country and our transfer service was with the incorrect name. As was everything with the hotel reservation. WE sorted everything our ourself over Jen's mistakes brought to her attention months prior on many occasions. With that being said, you would be much better booking your vacation yourself rather than using J Sullivan Travel, she truly is the only professional I worked with during my whole wedding process that gave incredible unnecessary stress! read more

Planning our honeymoon with Jenn was so quick and easy and very affordable. She worked with our budget and gave us great options. We had a great time and our trip was stress free. We will definitely use her again for future trips. We highly recommend her! read more

My brother recommended J Sullivan Travel and I cannot say enough positive things about kelley and jen!!!!! They recommended the PERFECT resort for our honeymoon! They were so helpful in the planning process and answered my many (many!!) questions via telephone and email promptly and thoroughly. I was very nervous about traveling out of the US and they informed me on what to expect which was extremely helpful. I will be recommending this agency to everyone I know! Thanks for an amazing experience!!! read more

From day one, Jen was able to not only meet our expectations, but exceed them. She gave us many options based on what we were looking for and helped us choose a great destination for my wife and I. We are big travelers and we were very impressed with Jen throughout the entire process as this was our first time using a travel agent. Throughout the Covid-19 pandemic our honeymoon had been cancelled and rescheduled a total of 4 times. Without Jen, the entire situation would have been a complete nightmare. Every time, Jen was able to get our refunds right away, transfer our booking seamlessly, and help navigate us through the Covid-19 travel restrictions. I guarantee if it wasn't for Jen that we would have lost thousands and I doubt we would've been able to go on or enjoy our honeymoon. We can't thank her enough for all of her hard work throughout this difficult time. We will now always go back to Jen, although we are hoping the process is much smoother on her after Covid-19 restrictions ease! I can't recommend her enough to anyone who is looking to book a honeymoon or trip of any type. She has our 110% backing and couldn't be more happy with her effort and hard work throughout this entire process. Thanks for everything, Jen! read more

Jen did an amazing job booking us with a very reputable hotel resort, and made sure all the details were taken care of. She even was quick to respond to emails when we arrived to ask certain questions about our travel arrangements! Absolutely no complaints, we enjoyed every second and can't wait to travel again! read more

My husband and I just got home from our honeymoon at Rui Palace, Costa Rica, planned by J Sullivan travel. It was simple and easy and they were very helpful. They set up a honeymoon fund for my bridal shower. The trip was amazing, the resort was beautiful, the excursions were so fun. Is definitely something we will remember for the rest of our lives. read more

If I could do it all over again, I would have planned and booked my honeymoon myself, and I now advise others to steer clear of this agency. As soon as I handed over the deposit for booking, almost all of my emails went ignored, and the ones that were answered were usually a result of me following up with once-a-week reminders that I needed information such as pricing for excursions or clarification on baggage policies. Phone calls were usually answered, but often the response to whatever I was asking was that they would follow up with me via email. That didn't happen, even after multiple gentle nudges to remind them. I ended up having to contact airlines and local vendors myself because I was being ignored by my travel agent. Many careless mistakes were made: This agency booked a 'free dinner' at a hotel I was not booked at. I actually caught this mistake myself months before our honeymoon and brought it to Jen's attention, at which time she acknowledged that it looked odd, but couldn't be bothered to pick up the phone to simply confirm the appointment. Once we were on our trip and traveled to the destination listed on our itinerary for said free dinner, we were told of course, that no free meals were given to travelers who were not guests of the hotel. We lost out on a flight when there was no response to my email requesting that we book it. I followed up days later to finally get ahold of Jen who told us that the price had risen. Getting pricing for the activities we wanted to book was a back-and-forth game of phone tag that lasted for weeks, if not months. I would call one day and be told that Kelly was working on it, then call back another day and be told by Kelly that Jen had the information. Do you know how long it took me to email the vendor myself, obtain pricing, and book the tour I wanted? Less than 48 hours. Those are just a few of the many samples of the poor quality of service. I would strongly advise taking your dollars elsewhere, as I felt taken advantage of throughout this process. read more