First of all my car is old 2005. Parts wear out. Repairs are needed. I love the gals at the front desk. The mechanics are awesome. I damaged my radiator somehow, plus the A/C was out. I didn't have an appointment with them yet they scheduled me in. Josh saw me walking home and offered me a ride. In this heat, it was greatly appreciated. They found the problems and had my car back to me in 3 business days. I haven't had air conditioning in 3 years. I am ecstatic! When they called to say the car was fixed, I said I would be right there. No ma'am we are bring your car to you. I am so grateful. Thank you, Josh, and your staff. It's like having a new car! read more

Showed up to pickup my vehicle! Parts weren't put together, car fully dead, can you guys believe they broke something with my seats to get into my trunk..... I asked the " owner " of the shop why isn't everything like I had it???" she gets an attitude.... I do not recommend this shop! I also came to them with a problem of one thing, they call saying it more than one thing! when I went to another shop to confirm and they told me everything was fine! I told her I will be giving one start she said she doesn't care WHAT A DISGUSTING ATTITUDE! I DO NOT RECOMMEND MY CAR HAS MORE TROUBLE THEN WHEN I GAVE IT TO THEM! COMMUNICATION IS BAD! UNNECESSARY CAR WORKING(MORE LIKE EXPERIMENTING) !!! I HOPE THIS HELPS ANYONE! I DO NOT RECOMMEND read more

BRACE YOURSELF. This is a little bit of a story but it paints a picture that I think is important to understand. There was about 1-2 weeks in between each visit. VISIT 1: We brought our van in because it was making a terrible grinding noise every time we first started it up. We were told the power steering pump was bad and it was replaced (~$450). The grinding noise was fixed but replaced by two new noises that were constant: a whining noise and a different grinding noise when we turned. ALSO, a new leak. VISIT 2: The power steering line was now bad and replaced. I am no mechanic but it was a little suspicious as this power steering line was never an issue in the first place. There goes another ~$250. VISIT 3: The noises persisted so we brought the van back and was told the pump was bad. It is understandable that a remanufactured pump can be bad so that was replaced under warranty. VISIT 4: The noises were still persistent so we brought it back. The power steering pump was flushed. However, now we were told the power steering rack might be bad. This was now the SECOND part that wasn't a problem in the first place but now was. Again, I am no mechanic but this is awfully suspicious because each time the van was touched, something else was wrong. So now, the original noise had been fixed but we had to deal with 3 new problems: 1) constant whining noise, 2) grinding noise when turning, and 3) new leaking fluid. The noises and leak still persisted. At this point, I took the van to Master Tune for a second opinion. I got a very concise report that: 1) The power steering pump had a leak in the shaft, 2) The hose that was replaced was still leaking where it was clamped, 3) there were metal shavings in the pump and 4) the power steering rack was bad. The mechanic also told me that, while occasionally a remanufactured pump might be bad, he had never heard of two pumps in a row being bad in his entire career. I then called JR Auto and they said that they would replace the power steering pump with a brand new one under warranty (not a remanufactured one). We decided to use the warranty again and take it back. VISIT 5: The new pump and rack rack were replaced (~$980). However, before we picked the van up, my wife got a call that the NEW pump was also bad so they needed to replace it. So... two remanufactured pumps and a new pump have been bad. I hate to be accusatory but it really feels like something shady or incompetent was going on. Anyways, they replaced the pump for the 4th time. Guess what... we STILL have a leak. CONCLUSION: -The original noise was fixed after the pump was replaced 4 times -I feel that we were understanding/patient customers but every time the van was touched, something else was wrong with it afterwards that wasn't an issue beforehand, yet we were charged for it (they did give us $100 off the rack repair but due to the feeling something shady/incompetent was going on, still felt wrong). -I can't in good conscience recommend this place to anyone. We are new in the area and, after discussing this with other people, I heard a few times that the place has gone downhill after the original owner passed away. Take that with a grain of salt, just what I heard. read more

Friendly owner. That's the only good part though. Communication was horrible. Was promised multiple deadlines which weren't met, with no communication. I had to call and leave multiple messages before someone called me back, days later. We had purchased and us them install a new clutch, which wasn't cheap. The day I picked my car up it wouldn't start. They had to show me a new trick to start it where I didn't push the clutch in all the way. I fixed this, since they couldn't figure it out. We didn't pay them so much money to have a car that now starts using some trick... Not even a month later something happened where the clutch completely disengaged. I called Josh (the owner) and explained the situation. He did nothing to help. Faulty workmanship. Bad communication. Don't let this businesses friendly attitude and low quotes fool you. read more

Complete waste of time, my car has more issues after brining it in. I now have to take it to another mechanic to fix what was damaged. What really pissed me off is they straight up told me they had fixed the issues that I brought it in for. Which I discovered was entirely false when I got back in my car. I just wanted to figure out what the creaking noise was coming from my front passenger side and instead have the same issue still as well as my car vibrating aggressively while accelerating or decelerating, bad fuel efficiency, and the brakes on the side that was "fixed" overheat now. Don't waste your time or money. Especially if you don't want to clean your car after cause they smeared dirt all in my floorboard, on my steering wheel, pedals, and gear shifter. You're better off giving a kid a hammer and letting them figure it out. read more

Great service! Had my AC go out on my Ford, took it to the dealership and they wanted $60 just to look at it. A friend tipped me off to J Rs and I'm glad he did. They diagnosed it within 15 minutes of me dropping it off for no cost. Then got it fixed up way cheaper than anywhere else could do in town. Don't let the outside of the building scare you off. JRs Staff was super helpful and friendly describing the car issues to me. New place to take my car for repairs! read more

Excellent customer service. While driving through New Mexico my car started making a strange noise. I took it to Josh at JR Auto Service in Alamogordo, where he immediately diagnosed the problem (power steering fluid empty) . He filled the steering fluid reservoir for me which made the engine vibration go away and gave me a bottle of fluid to take with me if needed. He also showed me how to add the fluid in case the level dropped on my way. I had told him that I have a regular mechanic in Phoenix and he didn't pressure me to do the repair at his shop but to take it to my mechanic as soon as I got home. He refused to take payment for this! Then said "God bless you " . I highly recommend this auto shop read more