His unprofessional conduct, incomplete work, and unauthorized actions have caused significant…read morefinancial loss, property damage, and operational disruptions to both my home and business. I trusted HomeStars to connect me with reliable professionals, but this experience has been deeply disappointing.
1. Home Roof Repair Agreement
* Riley initially inspected my roof and insisted that a full replacement was urgent during the rainy season.
* I decided to postpone the roof work, as opening the entire roof during heavy rain was unreasonable.
* A second opinion later revealed that only minor repairs were necessary.
2. Business Renovation Agreement
* I hired Riley for renovation work at my business for an agreed total of $3,150 (including tax) on November 12th. He promised the work would take 3 days.
* As of December 14th, the work remains incomplete.
* Riley claimed there would be at most $1,000 in extra costs, but I ended up paying approximately $2,300 in additional expenses.
3. Sink Damage and Misuse of Space
* During the business renovation, Riley dropped and broke the washroom sink, blaming a previous contractor. However, the sink had been functional for 4 years.
* Riley had been storing his tools and equipment in the washroom, which likely caused the damage.
4. Additional Signage Work
* I assigned him a separate task to move a sign, which he completed, for $1,050 (paid in cash).
5. Ceiling Repair at My Home
* Riley convinced me to fix a ceiling leak caused by the roof, claiming the issue was urgent and would cost me $400-$500 if delayed.
* We agreed on $5,000 for ceiling repairs, office and suite tiles, and other minor work. He requested a $2,000 deposit, which I paid.
* Despite this, he:
* Arrived late and worked for only 1 hour, tearing up the office carpet and leaving items chaotically at the entrance.
* Promised to finish the work in 1 week, but nothing has been completed.
* Removed carpets and items from the lower suite without permission and left my refrigerator outside in the rain.
* Took the suite keys without authorization.
6. Oven Relocation Failure
* Riley assured me he could relocate my oven for $5,500, including equipment rental, and guaranteed the job would be done in 1 day.
* I informed him of a health inspection scheduled for December 12th, which he guaranteed would not be a problem.
* On December 11th, Riley caused a fire at my restaurant.
* The previous day, he failed to turn on the oven, causing me to open late, resulting in sales of only $300 instead of $2,500.
* On December 12th, the oven was again left off, forcing me to relocate operations to another restaurant. This caused order cancellations and further disruptions.
7. Unprofessional and Unauthorized Behavior
* I found Riley sleeping inside my restaurant without permission.
* He left the restaurant door open and unattended, which I was informed about by a Rogers technician.
* Riley used my supplier credit card without authorization for purchases.
8. Financial and Operational Losses
* The total agreed cost for the oven relocation was $5,500, yet Riley took $4,000 and failed to deliver.
* At my home, he took a $2,000 deposit but left the property in a state of ruin.
* His actions have caused:
* Financial losses from disrupted operations.
* Property damage at both my home and business.
* Emotional stress and operational setbacks.
Conclusion
I hired Riley through HomeStars, trusting that he was a vetted professional. Instead, his conduct has been unprofessional, erratic, and damaging, with broken promises, incomplete work, and unauthorized actions.
