Please go elsewhere! And please read this review in its entirety!!
Our wedding was on June 14, 2024. Our bar service was a DISASTER and the owner, Josh, has been even worse to us afterwards.
Every vendor we used had pricing information readily available WITHOUT us even asking, except J.Jackson. No one is hiding the cost breakout with us, except J.Jackson.
This is a list of some (but NOT all) issues we encountered with J.Jackson:
*Ran out of beer an HOUR before bar close
*Josh claims the bartender left during the wedding to go get more beer and yet we STILL ran out
*We paid to have TWO bartenders serve all night, but we only had one for a part of the time, therefore guests waited in long lines.
*Of our two beer options, one of them should have been Yazoo Gerst (a light amber ale), but instead they brought the completely wrong beer.. they brought Jackelope Bearwalker (a dark brown ale) instead. So we ran completely out of one beer option and the other beer option was just WRONG.
*We paid for a coffee bar and that was missing
*We paid for a non-alcoholic drink station which was only available to our guests for about 2 of the 6 hours. Josh BLAMES ME for not having a spot for it. He works at this venue 70 times a year and can't find a single spot for the water on a hot day???
*Our specialty cocktails didn't taste the same as we tasted before. Maybe this was because he was using EXPIRED BEER to make one of them (see picture-the expired Voodoo Ranger was used for a cocktail). We received NO refund for this.
Out of all our issues, Josh only took accountability for providing the wrong beer. He refunded us $43.96 for the Bearwalker. When we asked how this could be so low, Josh claims he didn't stock very much of the Bearwalker so the refund was small.. how convenient. Not to mention, he didn't even compensate us for it being the complete WRONG BEER to begin with.
I asked Josh FOUR times for an itemized breakout so I could reconcile the refund to what we actually paid. We just want to see what we really paid for, a very simple and reasonable request, and he REFUSES to show us the pricing.
IT GETS WORSE!!
I tried to handle this between him and I for over a month, he then proceeds to send me the most unprofessional 12 minute video I have ever seen where he BLAMED EVERYTHING ON ME. These are some of the things he states to me in this video:
*Told me I owe him an apology
*He says we ran out of beer because I CHOSE to have my wedding in June on a hot day so it was MY fault that he was not prepared for it to be so hot. (We have lived here for 7 years and I don't remember a "cool" June in TN). Plus, believe it or not, there is a weather forecast publicly available that was predicting 90-degree weather for TWO weeks before the wedding. But yet, it was still MY fault, not his.
*Tried insulting me by questioning if I know how math works..he says "things cost things"... so I should just believe the Bearwalker ONLY cost $43 and not worry about the remaining thousands that we paid you??
*Literally says I'm the one who's not acting in good faith because I simply asked him for an itemized breakout of costs.. Every other vendor can explain their costs, but NOT J.Jackson.
*Claims I am BULLYING him because after the fourth time asking for an itemized breakout of costs, I said verbatim in my email "We really, really want to work this out with you personally and not have to take our concerns elsewhere."... I guess that is bullying but I just was trying to avoid taking my concerns to a formal review.
Also, the video is 12 minutes long... 12 minutes of him completely blaming me for EVERYTHING. I'm happy to share the video of his unprofessionalism in its entirety if needed, just reach out: shelbey.spurgeon@gmail.com
Our Venue saw our entire email chain and watched his video and they said (in their exact words) that they were absolutely shaken by his behavior, truly distraught, and this is unacceptable.
I have never had a more terrible experience with anyone and I am begging you to go with ANY other bar services!! read more