I refinanced my auto loan with this bank simply because I wanted to lower my interest rate. Now I'm…read morewishing I had contacted my original lender, Ally, because they were so much easier to work with. These people screwed up my very first payment, resulting in a credit hit that almost sabotaged my first attempt at buying a house. And anytime I go to use the website, the absurd password strength rules make it a major hassle to log in. And you can't even pay online through their site. A bank, that doesn't take payments online. Let that sink in. I have account with several other banks/lenders, and never has anything been this much of a pain in the rear to administer. Do yourself a favor and go with a bigger fish. Nice people don't make up for lousy support.

I wanted a local bank for Bellingham, and North Coast Credit Union has among the best reviews in…read morethe area, so I decided to open my account here, at this location. It takes $105.00 to open an account; bring cash, because the ATM costs $3 for a non-affiliated card (thankfully my bank refunds ATM fees). The clientele seems pretty varied, and everyone behind the counter was friendly.

I just purchased a late model GMC Sierra from Jason at By Design and couldn't be happier with my…read morepurchase and the customer service I received. Let me first stress that By Design is NOT your typical "corner" lot. I've stepped foot on many a car lot in my day and I can say that I was more than pleasantly surprised by my experience at By Design. Not knowing anything about them before I inquired about the vehicle I purchased, I was expecting a run of the mill, small to medium sized dealership. What I experienced instead is a top notch, clean, professional and high end dealership that is more like disneyland for "car guys" than anything else. Everything they have on the lot is pristine! And it doesn't stop with cars and trucks, they have nice bikes too! Jason is a straight shooter and doesn't try to "sell" you on anything. The cars, trucks, bikes and dealership speak for themselves. You get a great deal, on a great vehicle and you're in and out FAST. Buying a car is usually an all day affair but not at By Design. I had my wife and young children with me and Jason literally had us in and out in under an hour from start to finish! Granted, I didn't have a trade but I did finance through one of his lenders. Did I mention the dealership is super clean, professional and has a 'high end' and classy atmosphere? Both my wife and I were, and still are, extremely happy with our purchase and experience. By Design will definitely be on our short list of places we will do business with for our future vehicle needs. I have had some horrible experiences with unethical and down right rude dealerships and salesmen. This is the exact opposite. They're even able to sell and faciliate installation of upgrades and accessories for your new ride! Truly full service! I haven't even mentioned how flawless the truck is that we bought. It literally looks, smells and drives like brand new... and it's a 2007! I honestly believe I couldn't have found a truck with the features and in the condition I did at the price point I paid. It doesn't get any better. Thanks for everything Jason! We'll definitely be back but hopefully not for a while! :)

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

Wonderful. All the guys were super helpful, from the guy who took me on a test drive, the one who…read moredid my paperwork, and the manager; couldn't recommend any higher. Zero pressure, no part of the general attitude of car salesmen aka "what's your price range? ... well how bout we stretch your payments 30 years and your golden!" Through the whole process they were respectful, fun, zero pressure; felt like you were discussing buying a car from a friend or family member. They helped me a LOT, made the deal work for me and have me a great price on my trade in. Seriously, these guys are grade A. Thanks bros, you guys made car buying actually fun. Ps love love love my new acadia!!

After being called a liar about my key fob to my new car not having an actual key, they finally…read moreagreed to get me a key for my fob. Then guess what, they gave me the wrong key, was told id get a correct key soon. Weeks went by. Nothing. Key man ghosted us. I call auto track, talked to Jeff, he said "all you like to do is argue." No, if that was the case i would have been calling you way before 2 plus weeks had lapsed. I called once, you argued and said you "finished the job" and for me to "just put the key on a key ring, it doesn't need to go IN the key fob." You promised me a working key that FITS in my key fob. And said many times "its only $50...Its not that big of a deal." Then why are you making it a big deal?? Its just a $50 key fob! Stay away from this business. This was only 10% of my really bad experience here. I saw the reviews and was like, its cant be THAT bad.... Its that bad. Lol he also wont stop texting means calling me now that he wants to SUDDENLY fix my key issue after i said i dont want to wreck his google ratings. Nope. Sorry bud i gave you a chance. He also said "its okay, ill report it to google and say you're lying about everything." Lolol then why are all the other bad reviews still up??? Read my past google reviews. Im not a karen. I usually leave very positive reviews for local businesses. Not this one. This was shockingly bad. Jeff also had blood dripping from his knuckles and face for most of our interactions. Dont know what that was about... One more thing, Jeff stop saying you "discounted the car for me." The car was listed at 11k before i came it. I bought it for 11k. You didnt discount anything "For me."

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

Service? What service? They had my 05' Deville on three separate occasions, never could properly…read morediagnose the problems that existed, and were all covered under warrantee. What a royal pain in the arse, and frustrating? Ohhhh yeah!! Additionally, their loan car was a Deville that had a plaque pasted to the wood grain dash that read "no smoking"... Looked like a sign in a taxi cab . However, the car reeked of stale cigarettes. The wipers did not work well, but when they did, there was no washer fluid.... which would have been nice to know about in advance! Took my car to Cadillac of Bellevue. . . there was a clear difference. Problems solved, and no nasty loan car. The service guys at Valley were polite, friendly and very frustrated that they could not figure out the diagnostics... I just think they were technologically challenged. It was however, quite apparent that the service department at Cadillac of Bellevue KNEW the definition of "Cadillac Service" and performed it to a perfection. My advise to Valley Cadillac would be to send your polite and hard working service crew to school. Give them the tools they need to do their jobs, and do them well. Otherwise, its just a matter of time before Valley Cadillac goes the way of the AMC Pacer. This is just my opinion. I've shared it with other Cadillac owners who have had the exact oposite experience with Valley Cadillac and swear by them... this was just MY experience.

Purchasing a new Mitsubishi Outlander PHEV from KarMart and extremely satisfied with the service…read morelevel. The sales representative Oscar answered all of my questions without hesitation and kept me in the loop until the car arrived. Found it refreshing that the sales team listened and only offered services I was interested without being pushy. Highly recommend and will be visiting again in the future.

I visited this location after a phone call. I received a call back from a salesperson. I have a…read morehistory of purchasing in excess of 10 vehicles in the past several years. I impulse buy so I never seem to be satisfied. The salesperson called me back and I told him right up front that I will not be past down to a different person and play the pass the guy around because they think they're not going to make a sale. So essentially it's a waist of time for the most experienced to attempt to make the deal based on first impressions, looks, and what you drive up in. I walked into the business and was told the person that I spoke with was out on a ride. When I saw him come back I expressed my thoughts of the way that I felt about him already passing me down to the person with 1 month experience. I accepted assistance from the new person noting the funniest thing about all of this was that he failed to lock in the sale of the party he chose to take over me. Taylor was extremely polite, took all off my information back to the person in charge of approving the deal. Poor Taylor thought that he was coming back to me thinking the deal was going to not go well. I looked at what the off was, accepted it and the deal was made. This is when I found out that the person that took my phone call was getting half of the commission of the sale for simply making the phone call. No matter how moderately I expressed my disappointment being known to get rather boisterous he was still getting half. The deal went through without a hitch and I was satisfied. Let it be known car salespeople do not make judgments or assumptions that the people pulling up to your establishment will never qualify to purchase a vehicle but they do play the pass. That happens with any dealership though. The top sales person will pick and choose whomever they think that the deal will easily pass. Well... mine did and his sale didn't so there. Goes to show don't play pass especially with someone like me with mass experience from the buyers perspective. All in all we walked away satisfied.

Hello, My name is…read moreAyam, and I have been a customer with your business for years. I honestly feel like you are family to me. Previously, I shared positive feedback about Chris, who is extremely professional, detail-oriented, and excellent at his job. Today, however, I would like to talk about another employee, Remi. He is incredibly respectful and treats customers with the highest level of kindness and professionalism. His communication skills, intelligence, and work ethic are truly outstanding. To be completely honest, I feel he deserves recognition and praise. I have seen how he treats everyone with the same respect and care, and he even apologizes to customers if there is any delay, no matter how small. He truly deserves all the positive words I can say about him. I would also like to mention Amanda, who is always kind and welcoming. Her smile is one of the best things about the customer experience, and she makes people feel comfortable and appreciated. Thank you to the management team. I hope you take my feedback seriously because it's important not only to hear about negative experiences but also to recognize and appreciate the great people who make a positive difference every day. Sincerely, Ayam

Ok I get it you need ID. But NOW you want my debit card and my ID? Oh hell no. You are crazy to…read morebelieve I'm doing that to look at a $400 bracelet. I'm not pawning off something. I don't need money I was going to give you money. I get you think I'm homeless based on what you see every day. I get you think everybody is out to get you. Your damn idiots. The place up riverside NEVER has treated me like that. Even when I was looking at an $18,000. Necklace.