Sunday my family received the worst customer
service. Our appointment was fiot 4pm. The lady called me at 4 and I told her we were in the store on the way to the studio. She replied in a rude tone 'well if you not here by 4:15 then you might as well not come ' again I told her we were in the store changing. I the mother of the group got there with two of the five in the party at 4:10. Informed her she could start the shot with those two and she refused to move.i stood there another 5 minutes trying to convince her to start and still no results. She sat there watching the clock until 4:14 and the only response we received was 'it's 4:15' I reminded her of what she said on the phone and we were there at,that time. I then asked again for to start and she began making up excuses as to how long it was to take her and he to shut the equipment of at five. My response with my family dressed and there 'what did she wasn't me to do ' and her reply was'reschedule'. I say yes but we are here. She then said we had to reschedule because they close exactly 5pm. Store managers were no help either. The portraits lady asked me why didn't I use the one in Dallas since we live in Dallas. In talking with a niece who has pictures completed also at this area. she was services by the same lady but her shot was one hour after her appointment time and she refused to sell her packages she asked for. She said the lady really discouraged her from the purchase. Another niece went into the same studio but was blessed to have a different worker and her experience was wonderful and she got what she wanted
. If this setting was not a gift from a family member I would not go back andv will tell all my friends about it. We had to transfer our tickets to the Mavericks game for April 1 due to limited customer service skill. I will redress my family and today Monday (only because my family paid for us a photo shoot.). And to answer why I didn't use a Dallas store is because I do all my shipping at this store but with service like this I will check out the Dallas store on Skillman. Very upset in Dallas
Michelle Williams read more