We made an appointment to tour an apartment and the leasing agent never showed up. He confirmed with my roommate a week beforehand, but not on the day of the tour. We tried calling their office phone number and the phone number on the leasing sign in front of the house, and nobody answered us. read more

I lived in Eagles Nest Apartments for 3 years and actually had a pretty decent living experience (especially compared to other apartments in Ypsilanti). The complex was kept clean, Greg (the apartment manager) was quick to respond, the maintenance crew was friendly, and the price wasn't unreasonable. They did have some odd things, such as asking for a release signature unusually early, but overall nothing too concerning. However, once I informed J&S that I would not be renewing my lease, they became incredibly difficult to deal with. I had maintenance requests that Greg took over a month to address, and then they deducted charges for those issues from our security deposit. Greg also stopped responding to emails and phone calls. In addition, J&S changed the move-out date on our re-lease without informing us. They removed two weeks from our contract, leaving us with only a couple of days in our final month at the apartment. I notified Greg of this about two months before my planned move-out date, but after many calls and emails, he only responded one week before we were supposed to leave--informing me that they refused to prorate our rent or allow us to move out on the correct date. As mentioned, I was originally looking forward to giving J&S a great review, but unfortunately, I cannot recommend them to anyone after how poorly they handled our move-out situation. read more

Great experience with this company. The apartment was clean and well taken care of. The staff is friendly and gets back to me quickly.

I rented the same unit from J&S Management for seven years. On the whole, they were okay -- I mean, most landlords are shady crooks, so we're grading on a curve here. If I could've I would've given 2.5 stars. A few experiences of note that may help you decide if these are the particular shady folks you want to go with: 1) The worst experience I had here was undoubtedly when my fridge broke. They sent out one of the brothers, I believe Steve, to check it out. It was leaking like mad and wasn't staying cold. He cleaned out the filter and said that should fix it. It didn't, and I spent the next FIVE DAYS calling and emailing trying to get them to come fix it. I called the regular and emergency maintenance numbers. Nothing. It leaked tons of liquid everywhere and all my food in the fridge and freezer went bad. Finally they got back to me, didn't apologize for not returning my calls or emails for nearly a week, and never responded to my request that they compensate me for all the food waste because they wouldn't do their jobs. 2) I second all the complaints that they're impossible to get ahold of. Don't respond to emails or calls until days later. Generally just a hassle to get in touch. 3) I also had a few occasions in which they stated they were coming by for an inspection and didn't show. Once, I delayed a road trip because Greg (office manager) was supposed to come do an inspection of the water heater and never showed up. When I called him to see where he was, he acted surprised and like he didn't even remember scheduling the appointment. Overall, they just seem pretty disorganized. 4) Security deposit stuff. Oof. Honestly, I didn't expect them to give me anything because, you know, landlords. I did get about 1/3 of it back, but saw that they had charged me $200 to replace the carpet. That carpet, to begin with, was maybe worth a buck and a quarter -- the absolute cheapest, crappiest carpeting on planet earth. It went downhill FAST once we moved in, it was such abysmal quality. Before re-signing our lease for the second year, we asked if they could replace it, and got an email back saying that it should last 5-10 years. Never asked them to replace it again. Then they charged us for it when we moved out, even when I showed them the email stating they would replace it after 5-10 years (again, lived there for seven). Did I have dogs who probably made it messier than if I hadn't had pets? Sure. Was it in the best shape when I left? No, because it was absolute crap carpet and even though I shampooed it at least four times a year for the duration of my tenancy, it was still crap carpet. Maybe the charge was justified -- you can come to your own conclusions. 5) The timing of asking you to re-sign is BONKERS. My lease started in July, and I'd get an email saying I needed to re-sign by December in, like, October. Thankfully, they always let me extend the deadline until February or March because I was on the academic job market and never knew if I'd be staying in the area until spring. But yeah, I don't get it, and none of my friends ever had to re-sign so quickly. Annoying and unnecessarily stressful, IMO. 6) Good things: Jeff, the maintenance guy, is 10/10 awesome. Nice dude, competent, on the tenant's side. I think Greg is a nice guy as well and enjoyed talking to him. So overall... Meh? Like, you could probably do worse, but they're not good? I mean, I stayed there for seven years, mostly because it was fine enough and pretty affordable and I hate moving more than anything in the world. To me, this seems like your standard middling to poor landlord stuff. Besides the fridge incident, nothing too shocking or awful happened. Just mediocre quality all around, seemingly pretty disorganized, and hard to get ahold of. But, in my experience, livable. Hope this is helpful! read more

If I could give them less than one star I definitely would. My daughter ( underage) applied for an apartment with three others,when I saw the lease terms, I decided not to sign as it was my butt on the line and it seemed very shady.We had given them the deposit to hold the apartment while we went through the approval process, when I decided for my child to live on Campus they kept my daughters money after they tricked my niece into giving them over 900 dollars cash and had her sign a form saying it was non refundable before even knowing if anyone had even been approved.My daughters portion was only around 250 dollars but my husband and I will be seeking legal counsel as it is just wrong what they are doing.SLUM LORDS. THIEVES. Mind you, this apartment was not going to be lived in until fall of 2020. read more

Avoid. Read all the current reviews. This company is horrible. All they care about is money, not the well being of their tenants. I currently live here. In the time I've lived here, they've been nothing but inconsiderate. Like previous reviews, if you don't resign a lease (months after you signed one) they will show your apartment numerous times weekly. They blow off maintenance requests unless they can nickel and dime you for it. Don't rent here. Don't rent with J&S. Go to Barnes or McKinley, I've never had a worse experience than J&S. read more

K.D left her apartment trashed. The several cats she housed in the unit without approval or consent damaged several door jambs by scratching for hours while they were left alone. The cats also tore up the carpet going up the stairs which required replacement. lol The tenants themselves also damaged several window blinds in the house. A full report with before and after pictures were provided. read more

I'm going to preface this by saying I haven't had the joy of renting from J&S. However, getting them to give us a tour was a nightmare. I called on a Thursday about getting a tour for an apartment and spoke to someone immediately. He told me he was available the next day (Friday) and that he'd meet us at 4pm outside of the property we wanted to tour, as well as show us another apartment that was coming available nearby. 4pm came and went on Friday and he never came. I had driven an hour to get there and my husband took off work. Needless to say, we were annoyed. I emailed (and called) and left a message and he didn't call me back until Monday saying that he had our tour down for Monday afternoon. There's no way I would have agreed to that as I was leaving to go out of town immediately after the tour that Friday. He apologized for any miscommunication and asked if I wanted to set up a tour for that week. In response to this, I said "There's no point now. By the time we get back, the apartment won't be available." He said as of that time, there were no tours scheduled and that we should go ahead. We went ahead and scheduled a tour for the one property that we were interested in for that Thursday, and he said he'd give us a courtesy call before the tour. The day of the tour came around and I was driving to the property. 10 minutes before the tour time, he calls and leaves me a message saying that this apartment may not be available anymore, but he mentions the wrong address in the message. I call him back only for him to say that the apartment that we were supposed to tour had been claimed. I was livid. I had driven an hour out (again) and my husband had just left work early for the second time. He didn't have the common courtesy to call us and let us know well before the tour time. After we got off the phone, he texts me saying he apologized for any inconvenience and that he'd let me know if the person who applied wasn't approved. Today, a week and a half after that text, the apartment is back on Craigslist. Tl:Dr? Avoid this management company at all costs. Thankfully, this guy dropping the ball TWICE helped us dodge a bullet. They obviously have issues with organization and respect for tenants. read more

This place is trash. I've never had such a bad rental experience. They take your security deposit. Do not trust them. Terrible communication and management. read more

Horrible!! My daughter rented from them while a student at EMU. They were horrible!! We had to pay a $300 cleaning fee before moving in. My husband and I were there at move in day- the apartment was disgusting!! The bath tub has scum all around the tub, the drain was plugged and the floor was so disgusting i got down on my hands and knees and scrubbed it with bleach water. I must have gone thru 4 buckets of bleach water. The kitchen was not clean either- had to scrub out cubbards. There is carpet upstairs in the bedrooms and when my daughter would come home to do laundry we had to soak her socks in bleach because the carpet was so filthy it soiled their socks. Upon move out day- we were charged absorbent fees. The blinds in 3 rooms were broken- these were Walmart blinds and we were charged for "custom measuring". (after 3 years the blinds were broken for normal wear and tear.) They tried to charge us for a broken door which was that way upon move in. During the winter months my husband had to go plow them out of the driveway because no one came to plow Enough said- AVOID this company!!!!!!!!! read more

What an unfortunate experience. J&S has some very nice properties, in great locations, with minimal issues for what they are. Their horrible management, customer service, and lack of caring for their tenants is an absolute deal breaker. It is very obvious that they just care about making money. We have always been very cleanly tenants (they even stated that constantly as they showed our apartment continuously after we didn't renew our lease). They charged us a "preparation fee" of $100 per person before moving in, on top of our security deposit (1.5x Rent). Let me just say, they did NOT clean the apartment whatsoever. You could drag your foot on the carpet and have a lovely ball of cat fur. My boyfriend is allergic to cats. That was super fun. The apartment was pretty gross, and the walls just had scruffs, holes everywhere, command strip residue, etc. We did our best to clean the apartment and the walls, mostly just to have a nice place to live. We left it better than we had gotten it. Upon moving out, they took out $555 out of our security deposit for all of the holes, command strips, pulled paint, etc., all of which was in the apartment when we had moved in. We wanted to *so badly* fight it, but we knew it was going to be a lost battle. Any time we even had a small maintenance issue, it was a fight with management. It was either a "quick fix" rather than resolving the issue, or a straight up argument. We had huge issues with parking. They gave out more parking passes than they had spots to park in, and still had people without passes parking at the apartment. When bringing this issue up, they "asked for evidence" and said "when I was there [it was 3pm--when people are at you know.. class and work] there was plenty of parking!". I had to literally beg them to enforce their own rules and lease terms so I could have somewhere to park. With the amount I pay in rent, that should not be an issue. Why have parking passes and if you're not even going to enforce them? So much more trouble than it was worth. Live anywhere but a J&S property. I'll be making sure to let people on campus know to look elsewhere. You thought Barnes & Barnes was bad? Not even close. read more

Not for professionals: This is literally the worst management company I've ever had in my life. They seem very nice and reasonable when leading but once you move in they are terrible. They charge for maintenance, they charge for laundry, they charge for water. They expect you to resign your lease 3 months after you move in or they will show your house 3 times a week without regard to your schedule or life. The office manager is rude. I have rented from a lot of companies over the past decade and they are by far the worst I have ever heard of. Avoid this company. read more

Shady and completely unprofessional. Nearly impossible to get a response for issues needing attention in our apartment. Completely horrible experience from start to finish. Do not rent through them. read more

Have had continual & ongoing problems with this company since our previous landlord sold them our lease. They don't accept direct deposit, their drop box is in another business' office in a warehouse, they will charge you late fees for bank error, and they asked us to resign 3 months into our lease. Since we declined, it has been a conga line of inspections & inconveniently timed showings. Worse, you can only ever contact one person via phone/email, they're never available, and are not willing to work out mutually beneficial solutions to any problems (even when that problem is you are trying to give them money!). Very clear they only see renters as walking wallets. Read your lease carefully; they'll stick to the letter. read more

Be VERY careful renting from JandS. They are sly. I've rented from them for 2 years, and I didn't have a whole lot of issues to start. Their maintenance is actually quite prompt in my experiences. I had a window issue that they would not fix, because they deemed it to have no effect on the heating/cooling, but I can't see out the window because it is fogged up and has been for over a year. My water tastes horrible. I have to use a filter. I put in a maintenance request to check the chlorine levels because it tasted way too chlorinated, while surrounding apartment buildings I'd visited, with the same city water, did not have the same chemical taste. They acknowledged my request, but it is still unresolved. That's been at least six months. Here is my MOST UPSETTING problem. My lease ends August 8th, I pay $800/mo for a one bed at Eagles nest, and I've just been informed they do not pro-rate the rent. So even though I will only live here for eight days of the month, I have to pay them the full rent of $800! My lease says 12 payments of $800. I suppose it is lesson learned, but as multiple other reviews have stated, they ask you to renew your lease only 3 months into your year long lease you've just started. I felt rushed, that I had to sign or I'd have people walking through my house at any time. I was also way too trusting. They seem like good people, but any good rental company would be more transparent, and accessible (I've asked other friends who rent in Ypsilanti and majority have had good rental experiences with other companies) I feel duped by JandS. I move-out soon, and will absolutely update this review with security deposit info. I made a VERY extensive list of all the holes in the doors, scuffs, paint chips, water damage, etc. that existed when I moved in two years ago. I have kept this place clean, and cared for, my entire time here, so there is no reason to lose any of that deposit. Again, PLEASE be careful, and READ your lease CAREFULLY! It's not the worst place to live, but they are absolutely a tricky company. read more

They charge significantly higher rent in comparison to other landlords, although the units look nice, they have been renovated by sub-par standards. The light fixtures have fallen out of the ceiling multiple times in the unit that I live in. Maintenance calls are charged for the most simple of repairs, 90.00 per hour. Landlords are not respectful of tenant rights to privacy. READ THEIR LEASE AGREEMENT! There is vague language that will set you up for miscellaneous and unreasonable additional charges. read more

What an absolute joke. I got to the designated place to meet the leasing agent... he wasn't there. Called and he said he was on his way. He ended up being like 10 minutes late. Whatever, I can deal with that. So then I find out he's invited 2 other parties to show apartments to without giving me forewarning. Kind of unprofessional, but whatever. Then he tells us that he can't get into the apartments because the locks have changed and he need to run back to his office to get the new keys. Fine. I wait. He comes back. We (me, him, a couple, and another person) all go up to the apartment to view it... his keys don't work. He runs back down and finds a maintenance guy who comes up and unlocks it. He starts showing us around the apartment. It's a 2 bedroom. I specifically asked to see one bedrooms, but whatever, maybe the other people here asked for 2 bedrooms. He turns to me and asks if my potential roommate couldn't make it today. I did not have a potential roommate. I was interested in one bedrooms. He inquires if I have any interest in a two bedroom. I say no. I was told I would be shown one bedrooms. He tells me that the last one bedroom was rented 3 days prior. I waited about 40 minutes for this guy to get his keys and show me apartments when the ones I was asking about were already rented out. If they're this unorganized with just lining up viewings, I can't imagine how they must be to actually rent from. I guess I dodged a bullet with this one. I'm flat out mad, to be perfectly honest. Even if a one bedroom becomes available, no way would I ever rent from people like this. read more

Shady, bad business practice. Never available to talk and address issues in person. Came into apartment for showing on a day they had not given notice for and proceeded to keep showing the house even after we made it clear and showed the email that the date was not mentioned. Kept most of our security deposit even though we have proof and pictures that the apartment was left in excellent shape. Apartment was nice but would never recommend to ANYONE specifically because of the staff. If you're thinking about moving into one of the properties, Run. read more

We recently ended our lease with J&S. There were too many problems to count with them. We rented our place as a sublease from some friends who were in a pinch (job transfer to another state). Less than two months after we moved in (we hadn't even finished unpacking) and J & S were pressuring us to either renew our lease for August (8 months away) or let them start showing our apartment immediately. At this point, we were still in another state visiting family for the holidays, so we bit the bullet and renewed. We had issues with parking (our neighbor downstairs loved to block us in the driveway for days at a time), issues with maintenance breaking our trashcans that we bought and never replacing them, and issues with maintenance not fixing anything in general. Our bedroom floor was so bad that you couldn't walk barefoot without getting splinters. Maintenance came and told us that they'd have to refinish it after we moved (this was when we were still set up to stay there for another year). There was no washer or dryer in the building (we had to use the coin ones in the house across the street), no dishwasher, no a/c or window units, poor heating, zero water pressure, and a maintenance crew that refused to do anything. The girl in the office was also unhelpful and only works 3 days a week from 11 am until 3 (though she usually leaves around 2). They rarely answer the phones and never get back to you when you email. They do not handle their problems and will lie to you about what they are going to fix. When we broke our lease they told us we had to pay $500 for them to find someone to sublease, that it was $500 of work for them to do that. I found a person to rent it in less than a day (and I feel bad for that person and the horrible management he has to deal with). The house is also crumbling, I'm surprised it even passed code. The stairs are falling in, instead of fixing the front pillars they put plywood over them to hide the rotting wood, the house is tilting because it's so rotted out, the floors are splintered, the walls are cracked, the place is just not structurally sound. I have a feeling this is how all of their houses are. I've had friends who lived in Beal apartments who have told me that our J & S apartment was MUCH worse. I'm so glad to be done with them, I hope no one else makes the same mistake. They have too many houses to keep up with and poor maintenance and customer service. read more