Awful customer service. Takes days/weeks to get a response, was charged for measurement and after…read moregoing to the store apparently the person I spoke to quit and there were no clear notes? It has been one thing after another. Will update if we EVER get our railing in.

Watson iron and steel did our railing for our back porch in 2019. They had to come back and make…read moresome corrections, but all in all, we were pleased with their work. We had them come back out a few months ago to measure for our new railing on our front porch. We told the man who came out to literally replicate the railings THEY made to match the back porch exactly. He looked and the back railings, measured the height, the distance between the pickets, etc. I was very clear, and he seemed to understand perfectly... it was simple "just make the exact same thing you made last time." Yep, got it! Well apparently it wasn't as simple as it seemed! On the order, they added additional posts instead of screwing into our pillars, and they added twice as many pickets. The communication between the man who came to take our order and the woman who executed the order was obviously quite poor. They told us that they needed to come out and measure again since we didn't want the additional posts, and even though it was their error, they still charged us an additional fee because they had to make another trip out. We argued endlessly about the fee, but finally gave up and just paid the fee. It was ridiculous. fast forward to today... It still isn't what we asked for! They did screw the railing into our columns instead of installing additional posts. But we still have twice as many pickets out front as we do in the back. It looks tacky, and after shelling out over $3K for the tiny railing, I hate it. I asked my husband what he wanted to do about it, and he said not to bother because there's no way they're going to fix it now that we have already paid them. Isn't that sad? That we're not even going to bother trying to work things out with these people because we know they won't do it. And don't forget, we're repeat customers. I wish there were more iron companies in and around Charlotte, but sadly, this seems to be the only one. The first picture is our back porch railing. There are 6 inches between the pickets. The second picture is our front porch. There are 3 inches between each packet. They definitely don't match.

This guy is awesome! Called him out for some welds I needed done. He was right out , the welds look…read moregreat, and price was very reasonable . Highly recommend!!

From the owner: We offer On-site weld repairs in the upstate of South Carolina and also surrounding areas. We…read morespecialize in weld repairs on a list of equipment. (Trailers, Boats, Construction Equipment, automotive/ motorcycle repairs. No job too big. We also specialize in fabrication projects. Just give us a call and we will come out with a free quote! Guaranteed quality that won’t break the bank.

I strongly disagree with this "Aman K" review. Sounds like he's got other motives…read more Because, Jose did absolutely fantastic work at a very fair price. Instead of upselling the job, he offered to refurbish our front entrance railings and the final product he delivered blew me away! He's talented, reliable and very thorough too. 5 stars! Highly recommended!

I usually don't write reviews like this, but I feel it's important to share my experience so others…read morecan make informed decisions. I hired Jose for a home project, and unfortunately, the outcome was very disappointing. From the start, there were red flags, including inflated estimates--he quoted materials far beyond what was actually used (only about 70% of what he listed). More concerning, though, was the quality of the work. Many aspects of the project were left unfinished, and basic standards of craftsmanship were just not met. The railings were cut unevenly and not secured properly--they can be pulled out with minimal effort. Edges and corners were left raw and unsealed, giving everything a rushed and incomplete look. Even Carlos, who worked on the drywall and wasn't present for most of the job, acknowledged some of these issues when he saw the results. It also looks like critical construction steps were skipped--like not using wood glue in key joints--which raises real concerns about the durability and safety of the structure. On top of that, the drywall where the old wall was removed was never patched or painted. Baseboards taken out during the installation weren't replaced, and the demo work left noticeable damage on the stairs and surrounding areas that was never addressed. This entire experience has been frustrating and expensive. I now have to bring in another contractor to redo and repair much of the work. I'm not writing this to bring anyone down, but to offer a real account of what happened, in case it helps someone else avoid the same situation.

The folks here are the nicest people I've talked to when buying steel yet. I'm a small customer and…read moreas far from a "keep your lights on" buyer as I can get but Bob was a great guy and as helpful as I could ever want to work with. Great place to buy anything you need in Charlotte!

From the owner: Freedom Metals Inc. has been proudly serving Charlotte and surrounding areas since 1982, providing…read morequality metal products and superior service. Freedom Metals, Inc. can offer you the raw materials needed for you to complete your next project, as well as a wide range of related services from machining to complete custom fabrication. At Freedom Metals Inc., we understand the importance of project timelines and the need to have a reliable source for raw materials. We work hard to provide our customers with the products and services they need, when they need them. Whether your requirements are simple or complex, we take pride in serving you and your company.