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    J&M Critter Care

    5.0 (1 review)
    Open 8:00 am - 4:00 pm

    Services - J&M Critter Care

    Dog walking

    Pet sitting

    In-home pet sitting

    J&M Critter Care Photos

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    4 years ago

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    Willow Branch Kennel - Dogs in their private outside exercise yards.

    Willow Branch Kennel

    (9 reviews)

    My experience at this facility in Monticello was very disappointing…read more During the initial consultation, the staff member I spoke with dominated the conversation and seemed uninterested in hearing important details about my dog's needs. Before even examining him, she immediately focused on what she described as matted fur on his ear and tail (which was actually very minor) and suggested she might not be able to groom him properly because of it, making a much bigger deal of it than necessary. She kept speaking over me and was ready and willing to argue after I said "were just here to drop our doggie off for grooming, not to hear your personal assessment". She went as far as giving us further unsolicited advice afterwards regarding a 'possible abscessed tooth' based on a puffy spot under his chin. He is 15 years old and most of his teeth are bad and he has several fatty spots, thanks for giving us your opinion, however, we know our dog very well. When I tried to inform her about his numerous moles (crucial for safe grooming), she dismissed my concerns and only acknowledged the one visible on his head. This lack of attention and unwillingness to listen felt controlling and unprofessional. Then she felt it was necessary to explain herself which is when I walked out and allowed them a chance to prove themselves. When my girlfriend picked our senior dog up by herself, this person felt it was necessary to apologize to my girlfriend for rubbing me wrong or something to that effect. Ultimately, the grooming service itself was subpar. The haircut was very poor - definitely the worst cut he's ever received. To make matters worse, she called and convinced us to allow her to trim the fur on his tail, citing that 'it didn't look right' to her. My girlfriend agreed, only to discover later that she had removed nearly all the hair from his tail - including the long spritzy fur on the end that no groomer has ever considered removing over the past 15 years, and other sections that weren't even matted. Additionally, he did not receive a bath afterwards, nor were we given any printout or documentation summarizing the services performed. We expected a haircut, nail trim, and anal gland cleaning. I can see that the haircut and nail trim happened. Blind faith regarding the anal gland cleaning though. While this was the second worst overall grooming experience my dog has had in this town, it was certainly the worst haircut. This person has control issues or is extremely biased to a point of being unprofessional. This is the point that I begin do all of this myself from now on, out of necessity.

    We boarded our dog for the first time at Willow Branch last week. Our dog is fairly anxious…read morenormally, and the kennel staff were very kind and caring with her. Evan updated us mid-stay and she had calmed down after her first day. We were so grateful to know she was in a safe and caring environment, and will definitely bring her back if we're in the area again.

    Following Paws Pet Services

    Following Paws Pet Services

    (1 review)

    Amber was amazing with my animals when we travel. She'll send pictures and update my wife and I. It…read moregives us peace of mind that we have someone to look after our "family " when we're not present. We have 4 cats and a big dog. Amber is extremely proactive and engaged. My wife and I totally trust her. I would highly encourage anyone needing pet sitting to hire Amber. You won't be disappointed.

    From the owner: - I offer a range of services including drop-in visits, dog walking, and personalized attention…read moretailored to your pet's needs. My goal is to create a safe, loving, and fun environment where your pets can thrive. - With years of experience and a deep love for animals, I understand the importance of trust and reliability when it comes to entrusting your pets' well-being to someone else. Rest assured, I treat your pets as if they were my own, giving them the love, attention, and care they deserve. - For your peace of mind, I am insured by PCI (Pet Care Insurance), providing an added layer of protection for your pet and your home. This coverage helps ensure that any unexpected incidents or accidents that may occur during my care are covered. Your pet's safety and well-being are always my top priority, and having this insurance in place demonstrates my commitment to providing a secure and reliable pet care service. - If you have any questions or would like to schedule a service, don't hesitate to reach out. Your pet's happiness is my priority!

    A Walk With Jill Pet Services

    A Walk With Jill Pet Services

    (1 review)

    Jill has taken care of our four dogs a couple of times now, and she will be doing it whenever we go…read moreout of town. We have a special needs dog who cannot be kenneled, and we don't really like taking them away from their comfort zone anyway. Jill does an amazing job with them. Actually, it's more than a job to her, and she is so good with them. I love it when she texts me pictures and videos while we are away. She goes above and beyond too. Our special needs pup goes through a lot of laundry. She did the dog laundry before we got home. She brings in the mail, waters plants, and just takes care of things as close as possible to the way you do it yourself! I HIGHLY recommend her and her wonderful service.

    From the owner: We provide professional pet sitting and dog walking services in the Mahomet area including…read morepersonalized care for family pets. We are committed to providing exceptional customer service! We offer many services other than dog walking such as pet sitting, pet taxi (to and from vet or grooming appointments) and small pet care. If you are taking an upcoming vacation, have a new puppy that needs that extra attention, older dog who just can't seem to "hold it" all day while you are away, or a dog who just needs additional exercise, contact us to set up a free consultation and schedule loving care for your pets. References are available on request! A Walk with Jill Pet Services is a licensed and fully insured member of the Mahomet Chamber of Commerce. Proudly offering discounts to police, fire, service members, and veterans!

    J&M Critter Care - pet_sitting - Updated May 2026

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