We requested Niagara Floor Refinishing to sand and match 4 different floor finishes on the ground…read morefloor of our home. They came twice to check and provided samples (actually sanded sections and provided 7 different finishes to choose from)...the communication and customer service from start to finish was excellent...and the end result outstanding. Thank you so much George and Tony...so happy we picked you!

From the owner: Floor Sanding Craftsmen. Expertise You Can Trust. High-End Floor Coatings. Latest Technology. 5-yr…read moreWarranty. Dustless Process

I did my whole main floor with A1 in June 2023, a 17k+ project. Here are the positives and the…read morenegatives from my experience: Positives: -Everyone is polite and kind from the in store team to the installers -Buying process is simple and easy -Big store with lots of options for flooring -Commercial team do an in home visit for measuring and hearing your goals with the project -No surprising add ons to the original costs -The installers are proactive and committed. As an example they noticed there was more material than needed and a discount was applied to our final price -installers have ownership and creativity to address unexpected issues, as an example the piece made for the stairs didn't work and they came in a Saturday to explore solutions to not delay the project -installers are respectful and do their best to keep the areas clean and safe (specially for us with dogs in the house) -after putting a request, commercial representative came to the house for an inspection on the deficiencies and to hear our concerns after the pause in the project (due to defected tiles) -once defected tiles were noticed, A1 took care of the process to return and order additional box without additional costs to us Negatives: -neither a commercial team or project manager comes on the first day with installers to explain the project, introduce the crew and align needs -a project manager never comes to supervise the project or continue to align needs with the customer -you need to be proactive and constant follow up to understand the steps of the project -if the commercial person who is handling your project goes on vacation during your project, the others in the store ask you to wait and hold whatever you need until the person returns -you need to constantly supervise the project. A whole box of tiles came defected and couple tiles were installed before my husband interfered. 3 defected tiles are now part of my house flooring -even after the issue with the stairs or the defected tiles was reported by the installer to the store, neither the project manager or commercial team contacted us proactively, it was always me reaching out and asking for support. -with the need to order a new box of tiles, the finalization of the project was delayed but I only knew that from the installers -after 3 weeks on hold the installers came to finalize the project (landing and spare bedroom) but they were not informed on what exactly they had to do which ended up on them having to return on a Sunday (good point that they returned, bad point on lack of alignment between the A1 team) -the project has deficiencies: defected tiles, stain of caulking on tiles and baseboards with uneven corners. -my husband ended up assessing deficiencies in the baseboards to expedite completion of the project Overall: My expectations were not fully met. We were aware we were paying higher prices with the promise of peace of mind to have a team fully caring for our project and superior quality overall. I am thankful for the kindness, ownership and honesty of everyone from the company. I am somewhat happy with the final result but disappointed with the effort I needed to put in supervision and follow up which made the project draining, stressful and took away the joy of improving my home.

We recently had hardwood floors installed in our living room, dining room, kitchen, and entrance…read moreway. We decided, after many trips to the business, many questions asked and answered patiently by the employees at the front desk and Tom who came to the house to measure, to go with A1. Chris and Matt were our installers. They were awesome from the moment they came into our house. Chris's first statement was.. thankyou for inviting us into your home and that he intended to treat our home as he would treat his own. They were very pleasant and professional and the attention to detail was amazing. Our floors are beautiful and we are very happy with them. Thankyou Chris and Matt for a job well done!!

I worked with Serg of Modern Flooring to replace my kitchen floor. He was great. He had two other…read moreworkers with him and the three of them worked together to remove 4 layers of floor - yes - 4 layers, replace the subfloor and then place a product that would work for our family. Serg took the time to work with me to find something that fit my preferences and my budget. He was very receptive to all the feedback I had and was very responsive and communicative. I would recommend Modern Flooring to anyone - also, they are currently expanding to offer renovations as well.

We had Serg and his crew replace several rooms floors with luxury vinyl planking…read more The house is 180 years old and there were a couple of challenges that Serg sorted out quickly and efficiently. The floors look incredible. Serg has an attention to detail that is exceptional. The while job took a week and Serg set the timing up so we were minimally inconvenienced. Did I mention the floors look incredible? This is the kind of service and fairness you hope for when hiring a contractor. I would recommend these guys in a heartbeat!​​

I would like to thank Tom, Tony & Michael for the beautiful installation these three guys did! They…read moreare exceptionally great professional installers! My wife keeps saying they did a fantastic job and I love it! Mike was very helpful to assist us to pick out the perfect color rug to complement the furniture and walls. It was a pleasure to have met these guys, their personalities are so nice it was a pleasure to have them in my home!! When they were done they cleaned up and vacuumed the rug and left the room in perfect condition!!! Their work ethics are completely professional! I will highly recommend Mooradian Rug Company to all my friends and people I know. Thanks again guys, a very satisfied customer Rich and Tish Buchman!!!!

From the owner: Mooradian Rug Co. proudly serves the people of Niagara Falls, NY, Buffalo, NY, and the surrounding…read moreWestern New York areas with the best flooring options around. Whether you are in search of completely custom hardwood floors or you just need a durable carpet for your child's bedroom, we are the vinyl floor dealer, hardwood floor dealer, and carpet dealer to turn to for all the latest vinyl flooring options, carpets, and area rugs. You will be amazed at our gorgeous selections of flooring options. A new floor could take any ordinary room in your home to a whole new level. Call or visit Mooradian Rug Co. today! Saturdays by appointments only.

They installed both main and basement flooring, right from the begining the basement was not done…read moreproperly and the same week they had to come grind the floor down and re do it in the basement.... which was still not done properly. Within months, the floor was lifting in both kitchen and basement. its been 2 yrs, the floor needs to be completly redone now... complaints were not recieved well, many excuses and eventually they came to assess and then continued to state they needed the manufacturer to come assesss- they still have not followed through

Imperial Hardwood is the best. From the moment Jurgi came and did the measuring I knew I was in…read moregood hands. The office staff kept me informed , they came before the hardwood had arrived to be sure that the plank on the stairs would match. Very professional and a great job. many thanks to all.

Super friendly staff and really knowledgeable. Really happy with the service and quality of work…read moreand would highly recommend to anyone in the Niagara region or beyond.

Our general contractor recommended Carlo and Emporium Carpet and Flooring, and we understand why…read more The store itself, has a very broad selection of flooring type and styles, including carpet, tiles, hardwood and luxury vinyl plank (LVP). Of all the flooring stores we have visited, this store had the broadest selection by far and included the best quality of LVP we had ever seen. Carlo was incredibly helpful and patient. He guided us in choosing colour and quality, and provided us with a lot of professional advice based on his deep experience. All the people we encountered in the store and installers for our LVP, carpet and fireplace tile were friendly, professional and cared about the quality of their work. We highly recommend Emporium Carpet and Flooring and will be using them for future work, including more flooring and kitchen backsplash. The Lamberts

Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.