Expert diagnostic skills and superior service all at reasonable price. Easy to schedule…read moreappointments that work with your schedule.

Friendly, schedule friendly! And not over priced! Having been using Brains for 20+ years!read more

Ron is very thorough, honest and reasonable with pricing. He tells it like it is and won't pressure…read moreyou into anything but will make sure you know of anything needed done.

Top notch, straight shooter and very knowledgeable and good at what he does, Ron will never push…read moreanything on you just to make a sale,

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

I have been going to Paul for all my automotive needs for over 18 years. He has always been…read morestraight forward, honest about all work needed. He informs you of everything he finds and gives honest estimates. He is honest about what work he can do and when it may be time to let the old car/truck go. Hands down the best mechanic I have used in Lancaster.

Best auto mechanic in Lancaster County. Always fair and honest with inspections and other repairs…read more I have been going to Paul for over 15 years with all our vehicles.​

Lewis Martin is the only one that can find what's wrong with a vehicle. He's extremely thorough…read more Prices are great. Service unbeatable.

Simply the best! Great friendly, honest service at…read morereasonable prices. No need to go anywhere else. Nothing fancy but great knowledgeable people.

An excellent full-service independent vehicle repair shop! They are very honest and trustworthy. I…read morewas originally referred here by my Buick dealership for catalytic converter replacement and I've been coming here ever since! I HIGHLY recommend this shop to local residents and visitors to the area!!!

don't go anywhere else. They communicate with your insurer and you, and do good work.read more

Great workers and staff everyone i talked to was very friendly! i would recommend anything from a…read morefender bender to a wreck that's ugly. this truck had its fair share of dings and dents, you'd never be able to tell!!!

Very efficient and friendly. Price extremely reasonable. I highly recommend. I will definitely use…read morein the future.

I can't say enough good things about Bear Alignment and especially Corey. I went to the Honda…read moredealership right up the road, and they tried to tell me I needed nearly $4,000 worth of repairs. Something didn't feel right, so I brought my car to Bear Alignment for a second opinion. Corey took the time to actually look into the problem, explained everything clearly, and found the real issue -- saving me thousands of dollars in the process. You can tell these are honest, hardworking people who truly care about their customers and not just making a quick buck. It's refreshing to find a shop that looks out for the working person. I'll definitely be coming back here for all my future car needs. Highly recommend!