We called Edwards on a Monday. They said someone would be out Tuesday between 9am and 1pm. BY 2:30…read moreno one had shown up or called. Around 4:30 we contacted them only to find out they got held up on another job and someone will be here on Wednesday between 9am and 11am. After setting there all day the day before the second TECH shows up on time, walks in and askes the problem. Our unit needs three things but the main one is the blower will not restart unless I am there to spin it and get it going. He looks at the heater, takes a picture of the door with the make and serial number on it and says I will have to check on parts and get back with you. That was 2 WEEKS AND THREE DAYS AGO! To this day I still haven't heard back from them, and my blower runs 24 hours a day because if it goes off there will be no heat. The other parts I would have been fine waiting on but how hard is it to come up with a blower, really? Thats the business they are in. Maybe it wasn't a big enough job to waste their time. I do not recommend them.

In early 2013, one of our HVAC units was not working well. We paid someone to 'diagnose' it, and…read morethey said, "This thing is over 20 years old. Here's a quote for a new one." The prospect of spending $5000 reminded us that we had a home warranty that came with the house. Warranty company sent Edwards out. They removed excessive refrigerant, as someone else had overfilled it. A few months later they also replaced a control board. After those two inexpensive repairs, the unit ran perfectly despite never having been serviced at all until the fall of 2017 (almost 5 full years after company #1 told us the unit wasn't worth fixing). When the unit stopped working again this fall we unfortunately could not remember "Edwards." We called 2 other companies in the fall. Both charged us heavily for diagnostics and ended up telling us that the problems were too significant to bother fixing the unit and instead of clear diagnostics gave us quotes for brand new systems. (These were both companies with great online reputations.) The two companies gave us two very different diagnoses, neither of which made sense to me from a common sense perspective, and I had the feeling they either didn't know what they were doing or were just trying to upsell us. We used a space heater all winter. I tripped the breaker who knows how many times by turning on a hair dryer while running a space heater in the bathroom. Last week I was going through some old stuff and found a receipt from 2013 when Edwards came out. I called. Less than 2 business days later, the unit is running perfectly after Adam Evans found 3 leaky valves and put refrigerant in it! I can't thank you all enough for your honest business practices. Thank you, thank you, thank you. Thanks to Courtney for all the calls. Thank you Adam Evans! You are clearly very good at what you do. For everyone - If you have an older unit that is not working, and you call someone and they are not able to give you a price for a repair, they did not successfully diagnose your problem. When Edwards comes, they say, "This is what's wrong and this is what it will cost to fix it." If Edwards recommends a new unit, I will trust it's time. Adam told us today that despite it's age, the unit has apparently not been run hard and should still have some life in it. That makes sense. It's a full size heat pump that services approximately 300 square feet. Yet another senseless upsell that someone fell for when they put the addition on our house! And that's another thing. Both of the companies we called in the fall told me "no, there's not a more economical way to heat this area." Made zero sense to me. A $40 space heater worked fine on the coldest nights this winter. Only downside was not being able to leave it on when we weren't home and coming home to that super cold room and bathroom. When Adam from Edwards was at our house today, before he knew what was wrong with the unit, he said if we needed to replace it, he would recommend a smaller system. I am truly shocked by how poor HVAC service in this area other than Edwards has been for us. Amazed. And sadly, people will never know this if they just go along with the recommendations to replace a perfectly decent unit. We would not have thought to question the shady process used on us 3 times if not for the initial realization that we had a home warranty after we almost bought a new unit to replace a perfectly fine one. Please use Edwards. They are honest people, perhaps the only ones in our area from what we can tell, and if they wanted to, they could do just as well, or perhaps even better, by upselling everyone they can. We need them.

Kevin and everyone on his team are professional, friendly and provide knowledgeable…read morerecommendations. They have helped us numerous times for heating, cooling and electrical issues over the last 10 years. We trust and appreciate the work they do. So much so, I recommended their service at work and they have been providing services to us for over 6 years. Would not recommend anyone else. Kevin is #1 in our books!

The most knowledgeable, personable, trustworthy, and honest heating and air company, that we have…read moreever dealt with. We live in the Brazil, IN area, and they weren't the ones that put our unit in when the home was built, but Kevin didn't even hesitate on taking care of our issue. He came up and installed our new loop pump in our geothermal unit. He was very considerate and knowledgeable of the equipment. He cleaned up and when he was finished, you couldn't even tell nothing was done, but he got everything going better than it was brand new, when the original installers, installed when our house was built in 2019. If you have any heating and air needs for any type of units, I STRONGLY ENCOURAGE anyone to get Byers Quality Heating in Bloomfield, IN. I KNOW WITHOUT ANY HESITATION, they have a customer with us for life... WE REALLY APPRECIATE everything you did for us Kevin, and THANK YOU again.

I have spent a lot of money with Hudson in the last year since buying a house built in 1898 that…read moreneeded some things. I had collapsed sewer pipes, leaks from a tub and also bought a water softener and some other items. They are always fast, efficient, courteous and I have truly enjoyed having them work for me. I would highly recommend them.

Great guy, great work. He was very kind to my nephew who is 6 and talked his ear off all the time…read more Did what we wanted and was respectful of our religious feelings by not working our woods on Sunday. Highly recommend this company

Hardin wasn't able to do the work, but they were great and provided additional recommendations.read more

Matt and Dana are customer service masters!!! Polite, on time and I learned valuable information…read moreabout my septic system from Matt!!!! Best price and service in Southern Indiana!!!! Thanks Matt and Dana!!!! Mullen family

Great service, staff was wonderful to work with. I would highly recommend them for all your…read moreservices needs!

Installation, went great. They fixed issues that no other company found. The mini split they…read moreinstalled has finally cooled our house. Very professional, highly recommend