I felt it is important to inform others of my experience here. A part of my tooth had sheared off,…read moreleaving my tooth thinner than normal and I booked an emergency appointment to have some filler put in to thicken the tooth. The dentist called John-Joe Hartigan was appointed to manage my situation. I told him that the sole reason for me coming to the dentist was to get my emergency tooth repair fixed. The first appointment I had xrays done and I was informed four times by reception that I will have my emergency tooth repair fixed on the next appointment. John also told me once that I will be getting my tooth repaired on the next appointment. Shortly after, I received an email detailing a dental plan for other work that could be done aswell. The plan had me down for getting a general teeth clean on the second appointment and the entire dental plan did not list my emergency to be dealt with at all. I phoned reception and she said that John had accidentally left out the tooth repair and that I will be getting it fixed on the second appointment as I was told before. Later, I arrived for my second appointment and John told me that I was getting a general dental teeth clean today. I questioned him as to why my emergency tooth repair was not getting fixed and he said we can do that another time. John knew that I was only there to get my emergency tooth repair completed and it seems that he wanted to get as much money out of me as possible before he considered fixing my emergency. I would strongly advise others to avoid getting dental work done with John-Joe Hartigan.

I received outstanding service from Gentle Dental. A newcomer to Belfast, I had not yet set up any…read moredental or health care, and as luck would have it I bit into a sandwich and broke my front left tooth crown (a 2K one from previous reconstructive dental work). And this happened on a Saturday holiday weekend. I searched the Internet and began calling dentists in the city, and after the fifth call someone at gentle dental actually answered the phone: by Tuesday morning my tooth was fully repaired. The receptionist, office manager, and dentist were all extremely accommodating. The initial setup as a new patient was very thorough, but without being impersonal and curt. I felt like I got to know the staff a little bit, they got to know me, and when I thought it might be a little over personal, I was in the dentist chair and it was strictly business: full exam, good discussion about my options, and although I thought the best thing to do was to spend the extra money and get a full replacement, they recommended otherwise (excellent advice in hindsight). Thank you for such great service, I'll be a permanent customer from now on.