｡ for a service from cindy, the owner ｡ I came all the way from sf early morning because ivory salon does it right! and I love coming here too bc the plaza and actual salon are super aesthetic and clean. I got a hojicha at haiku tea house next door (stronger flavor than the viral tadaima and knb in sf btw)~ I was greeted by a girly at the desk and didn't wait too long to be serviced and welcomed in by cindy. I liked the results from my first blonding appt so I had to return for a touch up! the ambiance was exquisite and relaxing. we caught up as chill r&b played in the background. I appreciate how cindy is very kind and educative, she will explain the haircare details and her process, and will make sure you understand too. they use high quality products and tools on your hair. she keeps your needs and hair type in mind, as well as the vitality and longevity of bleached hair. she took her time throughout the service and was mindful and acknowledging. cindy takes pride in her work and I really do think she backs it up with her experience and results. her blending technique and attention to detail for dark asian hair is excellent. I left the salon feeling happy and glammed up! + their location in sj creates a local and cozy hometown feel. every time I come I love making a day out of it. we went from 9:30 am to 2 pm so there was plenty of time to explore or to commute back home :) I'm excited to continue this blonding journey with ivory salon. xx read more

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I've gone to Joy three different times to get my hair done, and every single time Ive loved the results. She takes her time to understand what you want and makes sure everything turns out to your expectations. She is very talented, but her service is also amazing. I came in nervous the 1st round getting my hair done but quickly got comfortable because of her kindness, welcomeness, and being able to make talk easily, which made the whole experience even better. I recommend going to Joy if you're looking for someone who truly cares about their work and their clients. read more

My third time coming to the salon and each time is amazing. First time working with Joy and right off the bat she was very communicative and understanding of what I wanted to do with my hair. She took her time and paid really close attention to detail. read more

I booked an appointment with Cindy about a month in advance after seeing great reviews and that she specializes in blonde transformations. I'm very picky with my hair and have been blonde for over a decade, so finding a reliable stylist in the Bay after moving from OC was important to me. Unfortunately, the scheduling process was frustrating. The website was confusing if you don't know the exact service names and kept logging me out, so I had to restart multiple times. Communication was also difficult,I had to follow up more than once and even call just to confirm my appointment. The day before, I was told Cindy had an emergency and needed to reschedule. I understand things happen, but I had seen similar reviews mentioning cancellations. We rescheduled, but I ended up getting sick and had to cancel. Getting my deposit back required multiple follow-ups, and I was initially refunded the wrong amount, which I had to correct. They were really apologetic which I appreciated. I can't speak to the actual quality of the hair services, but from a scheduling and communication standpoint, it was a hassle. Since I know I'll need consistent, ongoing appointments as a blonde, I'm really looking for somewhere with easy, reliable booking. Unfortunately, this experience felt too difficult, so I'll keep looking for other options! read more

I WAS a box dye and at home hair cut hair stylist for myself for the longest time. But I will never do that again! I walked in to ask about possibly doing a consultation and was given the number to the salons owner(I think). She then connected me to the best hair stylist I ever met, Kimberly! Kimberly consulted with me over text and during my appointment. She helped me decide on what to do with my hair, taking into consideration how much maintenance and money I wanted to take into account overtime. Kimberly did an amazing job with transforming my hair, I think the pictures speak for themselves. Not only did she do a great job with my hair but she was also super sweet and patient with me. The salon is beautiful and peaceful. My appointment was relaxing and I left super confident. I 100% going back with Kimberly again! read more

Ivory Salon - After photo - Hair Salons Near Me - San Jose, California

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Incredible experience and service! Great communication with the owner, I was able to get an appointment pretty last minute for a partial/under highlight. My stylist was Carla and she was amazing! She took great care and attention to my hair to make sure it turned out exactly how I wanted it and made good recommendations for styling and color. The pricing was very fair, better than other salons I was researching. Also the space is clean and spacious, and they have snacks and water! Would highly recommend:) read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I now see Joy at the Salon and she is wonderful! Joy is such a kind hair stylist and she works to make sure you like your hair. She took such good care of me my last 2 appointments with her. She made sure I was comfortable during my haircut as I was nervous about going too short. She fixed all my bad layers and left my hair feeling super healthy. I just visited Joy again for a lightening session and she did a great job! She lightened my hair without causing any damage which I've experienced before. Can't wait to go back to go lighter. Thank you Joy read more

My first time ever at this salon and Stephanie did such an amazing job with my haircut! She gave me the exact cut I've been wanting for so long and I could not be happier! The whole experience was so great and she was the sweetest. Couldn't recommend her enough! read more

I booked a haircut with Kimberly after seeing her work on Instagram. I wanted to reshape my hair and fix my bangs after a horrible self‑inflicted haircut on a Friday night, and her work seemed to align with what I was looking for. The salon was well maintained, minimalist, and well-lit. Kimberly was very sweet, and we meticulously went over my expectations and concerns before the haircut. The long layers turned out exactly as I wanted, but the bang trim initially shocked me, not because of her, but because I had never seen my bangs above my eyebrows (I've gotten used to it a few hours later). She was able to fix it perfectly, so I hope she wasn't offended haha. The styling was great, and I left the salon with shiny, smooth layers. I'm usually nervous when it comes to haircuts, and Kimberly is a newer stylist at Ivory, but I was quite happy with the results and would come back again! read more

I booked with Kimberly and definitely recommend her! She did an amazing job at achieving the color I wanted while still keeping the health of my hair in mind and minimizing damage. She also gave me a haircut with longer layers that looks great but isn't too dramatic which is perfect since I don't style my hair very often. I really appreciated how she tailored everything to fit my lifestyle. I'll definitely be coming back to book with her again! read more

Ivory Salon - Hair Salons Near Me - San Jose, California

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I had such a great experience with Kimberly! I went in for a root touch-up and toner, and she absolutely nailed it. The color is seamless, bright, and exactly what I was hoping for. She really took her time to make sure everything blended perfectly and that the tone was just right. Beyond her technical skills, she made me feel so comfortable in her chair. She listened to what I wanted, gave honest professional advice, and I completely trusted her opinion. You can tell she genuinely cares about her clients and the health of your hair -- not just the final look. The salon atmosphere was welcoming and relaxing, and I never felt rushed. If you're looking for someone who is detail-oriented, knowledgeable, and truly talented with color, Kimberly is your girl. I'm so happy I found her and will definitely be back! Highly recommend! ‍ read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I got to Ivory Salon weekly for blowouts and conditioning treatments. I've also had several huge hair color changes all with Carla C. I've been with them for almost a year and from day one I've received the most amazing service. I'm always happy with my blowouts and color. My hair has grown immensely and booking is simple and easy. The owners are phenomenal at reaching out to me and Carla always finds a way to fit me in. I cannot recommend this salon enough. All the girls are so helpful and the assistants are so kind like Tiffany. read more

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I booked a balayage appointment at this salon to treat myself for my birthday and even requested the day off work for it. I've previously seen Priscilla here three different times and always loved my results. Unfortunately, she wasn't available this time, so I scheduled with Cindy L. for 8:30 AM. The day before my appointment, my request was still showing as pending through Vagaro, so I called the salon to confirm. A staff member answered and assured me that my appointment with Cindy L. for the following morning was confirmed. The next morning, I checked my email again just to verify the time before heading out. That's when I noticed an email from Vagaro saying that both the time AND the stylist had been changed -without my knowledge or consent. I reached out and was told I had been moved to another stylist's schedule. The stylist I was switched to, Kimberly, appeared to be new to the salon. I hadn't seen her work before and she had no reviews yet. It honestly felt like my appointment had been reassigned to help fill bookings for a newer stylist. Looking at her portfolio, I also didn't see much experience with blonding compared to Cindy's work, which made me uncomfortable since balayage requires a lot of skill. I asked if I could keep my original appointment with Cindy that morning, but was told she was no longer available. My only options were to keep the appointment with Kimberly or come back the next day to see Cindy. Unfortunately, I work full-time and had specifically taken that day off for this appointment, so coming back another day wasn't possible. Because it was my birthday and I had been looking forward to getting my hair done, I reluctantly agreed to keep the appointment with Kimberly. I texted her to let her know I was on my way. When I arrived, the salon door was locked and no one answered. I waited outside for about 15 minutes and never received a response to my text, so I eventually had to leave. To make matters worse, I still haven't received a refund for the deposit, even though the situation was entirely due to the salon changing my appointment and failing to show up. Overall, it was a very disappointing experience. What was supposed to be a birthday treat turned into a frustrating and unprofessional situation. read more

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I booked an appointment for a peekaboo and hair cut with Stephanie. Stephanie was great, as she was attentive, patient, and provided excellent consultation. She listened carefully to what I wanted and executed well! The salon itself is very clean and has a cute, modern vibe. The cost for this service ended up a little more than expected since we ended using more bleach, but it was still quite affordable. Overall, my experience with Ivory Salon and Stephanie has been positive and I would definitely go back again. Thank you Stephanie read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I had a horrible experience here. My appointment was scheduled for 11:00 AM, and I arrived on time. I waited almost 50 minutes before my stylist, Julie, walked in around 12:00 PM. She said that was the time she was told my appointment was, which already put things off to a bad start. I asked for a balayage and specifically requested something low maintenance that I wouldn't have to keep touching up every other month. I was stuck in the chair from 12:00 PM until 7:00 PM, when they closed. That is 7 hours for a balayage, which is absolutely ridiculous and should never take that long. It also did not come out how I wanted it to. She didn't do a terrible job, but after seven hours of nonstop work on my hair, you would expect it to come out perfect, not just mediocre. I definitely am not happy with the results. Because I was in the salon for nearly eight hours straight, my car was towed. I expected the appointment to take 3-4 hours at most, so this made an already horrible day even worse. I watched multiple clients who had appointments before and after me leave while I was still sitting there. I was the last person in the chair when the salon closed. I was kind and patient the entire time and tried to be understanding, but at the end of the day, this was extremely disappointing and frustrating. I wasted my whole Saturday for a mediocre haircut and color. I really do not recommend coming here. Don't disappoint yourself go somewhere else. read more

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I scheduled an appointment with Stephanie for a long wolf cut with wispy bangs. She did an amazing job! I loved how she took her time and paid attention to every detail. She gave me the exact cut I wanted. I've been coming to this salon for a while and I don't think I'll go anywhere else. My usual stylist is Karla and she always does an amazing job as well. The salon is very clean and I love the music they play. Such a girly vibe, LOVE this salon and my new cut. Thanks Ivory!!! read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I've really enjoyed my time being a client at Ivory salon specifically with Joy. I came from a hair stylist who put some dye in my hair and really threw off my hair goals and what I ultimately wanted. It was a process but Joy was able to help me and turn my hair around to get back on track with my goals, that being a blonde ash transformation. Joy is very sweet, kind, and will work with you and your hair to the best of the ability to get you to where you want. Thank you so much Joy! read more

I chose Stephanie to re-layer my hair and to add more texture throughout my head and she achieved exactly what I wanted (': she's the best with short layers, I felt like she really had an eye for where to texture my hair. She also did a hair gloss treatment with me which I loved; my hairs so soft and shiny!! read more

Ivory Salon - I didn't get a photo of my fresh blowout but this is how it was looking after a full day of running errands ! (: - Hair Salons Near Me - San Jose, California

Absolutely loved Joy, she did such an amazing job on my butterfly haircut and the way she styled it was gorgeous! My hair felt so much healthier and continues to have a wonderful shine even 3 weeks later. I went on a Sunday morning and it was super clean and laid back inside. The over all aesthetic of the place is so pretty and relaxing. read more

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Booked with Stephanie and I got exactly what I asked for!! Chill environment and people all over! read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I came in for a haircut and toner refresh. My usual hair dresser is on maternity leave so I decided to give Ivory Salon a try. I found them on instagram and looked through all their stylists and decided on Stephanie! Overall, my appointment was what I wanted. I was able to get the ashy brown color and cut I requested and I loved her blowout style :) I have to give 4 stars because our appointment started 35 minutes late. I understand clients run longer than expected, but any appointment -- whether it's for hair, nails, doctor's, reservations, etc -- that starts over half an hour late is pretty drastic. Plus, if the tables were turned, I'd have to pay a deposit and forfeit my appointment. Therefore, I think it's fair to give 4 stars. That being said, I still loved the experience overall and would return! Parking is in the building in a garage (all spots that start with "R" are retail). read more

I had such a great experience with Kimberly. Before my appointment, I texted her about my hair struggles and sent a few current and inspiration photos. She asked a couple thoughtful questions about what I was hoping to fix and replied, "Don't worry, I've got you." And she absolutely did. Kimberly somehow took my thin, over-processed hair and turned it into something that actually looks healthy, dimensional, and easy to style. The cut and color made such a big difference. When I saw the final result, I was honestly shocked at the transformation. I might not be a hottie, but I might actually turn a few heads now. If you're lucky enough to get an appointment with Kimberly, take it. She really knows what she's doing and won't disappoint. read more

I did not end up booking with this salon because they make you sign a crazy waiver that you are not allowed to leave any negative comments on social media or yelp or else they threaten to sue you. I have never seen that anywhere. The fact that you are not allowed to leave an honest review is really concerning as a client. read more

My 8yo daughter got her haircut by Lulu today. Lulu was nice, professional, and gave my kid a great haircut. The salon is very clean and well decorated. We will definitely be coming back. read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I was initially booked for another stylist but it was changed to Stephanie, who did an amazing job with my hair! I went into wanting to get a trim with curtain bangs without cutting my hair too short-- Stephanie delivered and served‍. She also gave me really good advice for future appointments since my goal is to grow out my hair! Thank you again Stephanie!!! read more

I booked a haircut appointment and added a note that I wanted a bob haircut. On the day of my appointment, they seated me in a chair and the specialist came over to ask what I wanted. I said I wanted a bob haircut. She brushed my hair, then disappeared for about 10-15 minutes. When she came back, she told me she does not specialize in haircuts. I asked if someone else could do it, and she said unfortunately not that day, maybe Monday or the next day with another specialist. She then offered me a discount -- instead of $120, she said I would be charged $85. I agreed, though it was strange because the appointment system had shown $95. When I asked, she explained that different specialists charge differently. On my way home, I called their number to say how disappointed I was. The person on the phone told me that instead of $115, they would charge $85 and also give me some products for the inconvenience. I shared photos of my current hair so they could confirm whether the style could be done the next day. They texted me back confirming it was possible. The next day I returned, and this time it was with Jessica. I waited 5-10 minutes before she came to me. She seemed confident and I thought it would go well. But when she finished, my hair looked messy and unfinished -- not something I could walk out in public with. My hair is thick, but every time I've had it cut in the past, it's been well-organized and neatly straightened. Since it looked unpolished, I asked Jessica if she could straighten it. She reacted as though my request was unreasonable. She straightened it very quickly and lightly, leaving half my hair untouched . When I pointed out that part of it was left out, she tried to pass over it but then abruptly stopped and said, "I'll meet you at the front desk." I left unsatisfied. My hair looked messy and the products I was promised for the inconvenience were never offered to me. Yes, I paid less than originally quoted, but I would have rather paid double the price for a proper haircut. The whole experience -- from the wasted time, to the pricing confusion, to the poor service and dismissive attitude -- was awful. I originally came because of the great reviews, but maybe those are only about one stylist (Stephanie). I am never going back to this salon, and do not recommend it if you want a bob haircut. read more

Ivory Salon - uneven, choppy ends sticking out everywhere - Hair Salons Near Me - San Jose, California

Since moving, Ive been looking for a new salon. It was my first time at Ivory Salon. The salon is sleek and clean. Joy did a wonderful job. She made me feel comfortable and was very attentive to what I was looking for. I was very happy with my haircut. Definitely returning. read more

I had my haircut appointment with Stephanie and she delivered! My hair was straight and shapeless. Stephanie gave me beautiful layers while keeping the length. The salon is very clean and modern. Easy to make appointments through Vagaro. Haircuts are on the pricier side but worth it. read more

I went for a haircut and right from hair wash, to cut to blow dry, everything was perfect . Stephanie did my haircut and it turned out to be exactly what I wanted, in fact even better. I showed her the pictures and she delivered. Would definitely recommend going to her for haircuts. I am going back for sure :) read more

Got my engagement hair done here by Carla, and it was an amazing experience! The style held up perfectly for 3 full days even through all the movements during the shoot. The salon itself was spotless and had a lovely, welcoming scent that reminded me of a high-end hotel lobby. Carla was incredibly caring, attentive, and really listened to what I wanted, making sure everything was just right. Highly recommend her and this salon! read more

Ivory Salon - Hair Salons Near Me - San Jose, California

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My time with Stephanie at Ivory Salon was truly a delight. It was my first time coming to Ivory Salon. Stephanie has such a sweet and kind nature that made me feel comfortable and listened to from the very start. From the moment I sat in her chair, she listened carefully to what I wanted and gave me some great advice. My haircut turned out exactly the way I had imagined, and I'm so happy with it. I left feeling confident and so happy. Stephanie is a talented stylist and a truly lovely person who clearly cares about her clients. I will definitely be back! Everyone at Ivory Salon is incredibly nice, welcoming, and sweet. The atmosphere is so vibrant and lively, and the good music always puts me in a great mood. It's such a positive and fun place to be, and I left feeling refreshed and happy. read more

Got an amazing bouncy blowout from Jessica M that lasted me for days! Straight from my 90s dreams loved it would really recommend. Also, she was super nice and conversational. Studio itself was really aesthetic and had great playlist. read more

Ivory Salon - blowout by Jessica M - Hair Salons Near Me - San Jose, California

I came back after a grown out balayage wanting to go darker, and Stephanie had the best advice and achieved the exact look that I wanted. She toned my hair with the perfect tones to cover up the blonde and on top of that, she gave me the most refreshing haircut that framed my face shape perfectly! Im so thankful to have had her as my stylist and would recommend to anyone looking for a new look! read more

I booked an appointment with Cindy, but when I arrived she was still with another client and told me she'd have time for me the next day. I agreed, only to be passed on to someone else completely without being asked or informed, very unprofessional and disappointing. Also, I noticed that negative Google reviews for this salon seem to disappear(?) which feels concerning. Edit: I did not deny the appointment because of a strand test, I was open to any color. I denied the appointment because Cindy had assured me she would be ready to take me the next day and passed me onto someone without even asking. Before the strand test she had already passed me onto someone else. Cindy changed my appointment without acknowledging that she wasn't able to keep her word. Interesting, I "didn't get serviced" but still had to pay for the strand test. read more

I had a terrible experience with an inexperienced hair dresser they said was a good colorost. My hair was fried in places, over processed, or even underprocessed. I was in the chair for FIVE hours only doing highlights because in the middle she started over. I asked for my money back and they refused. read more

I went in for a cut and absolutely loved the results! Kimberly was truly amazing -- talented, attentive, and delivered exactly what I was looking for. I'll definitely be going back. Highly recommend! read more

My first time at Ivory Salon , I had gotten a haircut with Stephanie and she did such an amazing job , she listened to exactly what I wanted and kept asking me throughout the process making sure I was satisfied with everything . Will definitely come again!! read more

Ivory Salon - Hair Salons Near Me - San Jose, California

I came in as a first time client for a haircut and Stephanie brought life back into my hair! I have a LOT of hair and it had gotten super long and heavy. I wanted to come to someone who was really good at layers to bringing dimension and body back into my hair and Stephanie did exactly that. I absolutely loved how it turned out read more

Ivory Salon - Hair Salons Near Me - San Jose, California

Carla Rodriguez did my balayage and hair cut. This was my first time ever getting my hair colored so I was a bit nervous, also, I wear head scarf, she was able to provide as much privacy. She is truly an AMAZING, caring, and very helpful hair stylist. She listens and also gives her advice. Overall, I had the BEST experience with her and would 10/10 recommend her!!! Thank you Carla! read more

If I were to describe my experience I would say: underwhelming. I was able to book my appointment easily through creating a project on Yelp for a BLOWOUT LAYERED HAIRCUT W/ WISPY CURTAIN BANGS and was immediately contacted by Cindy L. I ended up going for October 5 (Saturday) @11:15 AM and was told my appointment should take up to an hour long. Prior to my visit, I had to pay a $50 deposit (explanatory because I assumed this was a high end salon). I arrived there 15 minutes before my appointment and was greeted by the infamous smell everyone on Yelp was raving about. There was a blonde-haired girl from North/South Carolina who ended up being the one to wash my hair and boy was she aggressive. I could feel her clawed nails digging into my scalp and getting my hair tugged at left and right. As a person who doesn't like speaking up, this was a huge unpleasant experience. My hair stylist was Pricilla and I showed her my reference photo for what I wanted (as shown). From the way she talked, I just felt really unwelcome and uncomfortable. Mid session, she had to switch clients during the appointment because there was a double booking. Another worker ended up taking over and did my hair. I was there for over an hour and 30 minutes just to get told my hair was too flat/straight to get the wispy bangs and blowout I wanted. She advised me to train my bangs at home first so that next time I could cut it shorter. I forgot that I had left my jacket on top of the salon cape and it was covered in hair after--but yet no one noticed to take it off. I paid the remaining $50 + $10 tip (which I regret). It seems like this salon highly focuses on bleaching/dying hair. Do not get your haircut/blowouts here! read more

Ivory Salon - What I asked for - Hair Salons Near Me - San Jose, California

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