I called Mr. Ivor to come look at a problem I am having since I had a new zone control board and indirect water tank installed by two different people last week. I wanted an independent professional view on the work, since we were having issues that neither of the two different people would stand by. He claimed it was probably something simple like a misplaced wire and he could take care of it with the service call fee of $150. He came and I engaged him in conversation by asking how long he's been in the business... apparently he became offended, because he gave a snide remark before he walked in the door. He switched around some wires, opened up metal boxes messing with wires and said "everything should be right now". Before he left, he told me that our people ( with melanin) always want to ask about each other qualifications and that we shouldn't... especially since we don't ask the qualifications of people without melanin... My response was, that I ask all people who come and do work in my house about their qualifications... and it has nothing to do with the color of their skin... most of the time it's the ice breaker to open up a dialogue with a stranger... Guess he thought differently. Well, Ivor made more problems for me and then left me hanging with no heat on one zone. I called him and he said my zone circulator must be bad... and that he's not available now. BUT it was just working before he came!! So I had to call someone else to come undo what he did. THEY Found wires that control that zone circulator NOT even touching each other in order to operate. That's just wrong on SO MANY LELELS. read more