I gave him a call on Monday. He said he would be able to come between 2PM-5PM same day no problem,…read more4:43PM he texted saying that he was running behind but could come a little after 5. My daughter had her first volleyball game so my husband stayed home to wait on him to arrive, at 6:29PM he sent a text saying that he was not going to make it but could reschedule for tomorrow. Not only did we wait ALL DAY but my husband MISSED OUR DAUGHTERS GAME BECAUSE OF IT AND HE DIDN'T EVEN SHOW UP!!!!! so TODAY is here I have texted and no response after again I have waited ALL DAY!

We had a relatively new washer that had been making a very loud noise from the day we bought it…read morenew. The local family-owned business delivered it and set it and matching dryer up in our laundry room. My husband complained about it immediately and I called the seller. Their service man came out and claimed that there was nothing wrong with the washer. He acted like our complaint was a nuisance. We had a flood in our house (totally unrelated to the washer problem), so were displaced for about nine months. The first time I used the washer, the noise was even worse than before. My husband called Athens Appliance Service and Junior came out today. He immediately found the problem - the devices which were to hold the drum in place during transit/delivery had never been removed as they should have been. We have pictures of the washer with the devices still in place to show the seller company what the problem was. So glad that Junior was able to diagnose the problem immediately!

The technician arrived much later than he said he would, he asked to be paid in full upfront, and…read moreused what appeared to be used parts. In addition, he did not complete the job and our dishwasher is still unusable.

Had a dryer with a bad bearing. Chris came out and took a look. He greased it and put back together…read morefor me. He gave me options, was very professional and highly skilled. Appliance Tech of East Texas LLC has my business!!!

Having used them in the past I thought they would be happy to take on a repeat customer. Scott…read morereturned my call after I left a message (side note, no one ever answers the phone, you have to leave a voicemail), and called me back to get the information on my needs and said he would get back to me. That never happened within a 2 week period! I even left a text and another voicemail after 2 weeks asking if he was available or interested in the job, to NO avail. NO RESPONSE AT ALL !! Obviously an extremely poor way to operate a business. I would and will advise anyone to avoid any use of his business Bob Multer

Great Service from Scott. He came out the next morning and worked around my schedule. He diagnosed…read moreand explained what my issue was with the refridgerator. He was in and out in about an hour and had me leak free quick. I would highly recomment East Texas Appliance Repair!

We've used Cole's for years. We have the maintenance agreement, and have thoroughly enjoyed the…read morebenefits: twice yearly inspections, free after hour service calls, and excellent customer service. If you want honest, reliable, and responsive service, choose Cole's.

Beware!! Use anyone else. Unless of course you like to shell out money to have worthless techs show…read moreup time and time again to basically fix nothing and then blame you for your trouble.

Great experience. Our gas fireplace installed by another company about 8 years ago started…read moremalfunctioning and we could no longer get it to start with it's remote. I called to see if they could troubleshoot and fix the problem. The person who answered was so polite, scheduled my service call and at the appointment time, the technician arrived on time! He and his helper figured out the problem quickly, performed the repair and we were good to go! Love this company and highly recommend.