By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!

Love Beth she is great. She will make sure you get affordable insurance. Also, at a reasonable…read moreprice...

We have trusted Mark and Beth for over 15 years with our multi home, life, and auto needs! They are…read morecourteous and kind and ALWAYS offer us competitive pricing and keep us "together " with everything we need. I'd recommend them in a heartbeat to service your insurance portfolio needs.

Worst insurance company ever. Waiting over six months to pay for damages. Claims department is the…read moreworst. Hard to get someone on the phone. I would recommend that you pick any other insurance company.

I am very disappointed with liberty mutual. My boyfriends car got broken into and attempted stolen…read more(unable to operate). He has been a loyal liberty client for years. All he asked was that a tow truck come get his car and store it somewhere safe. They told us a tow truck would be here in 30mins-1hr and it's been 4 hours now and there is nothing. The AI controlling the phones is no help at all. Will be switching insurances after this.

My credit card got compromised and my state farm insurance policies were not paid. Emma Allen's…read moreteam handle my situation immediately. My customer profile was updated within 10 minutes without interuption of service.If you are looking for a agency with great customer service with a great brand , Emma Allen's agency is the place to be. Super friendly and responsive. ~T. Mattison~

Until last year, I got great service from this agency. Starting this year, the sum total of it was:…read more (a) "Im new: I dont know"; (b) I dont have that information: go to the state farm website"; (c) No one is here, I can connect you to voicemail I changed agents. I wrote this on google and then Ms Allen responded by complaining I was being "abusive" So, in addition to terrible service, I see that Ms Allen cant deal with customers who have written precise descriptions of what they experienced at her agency (and who actually bothered to note that they got good service till a year ago). So Ms Allen's response to complaints about poor service is that it is abuse. You can see the level of "service" in her response. STAY AWAY

Had to chase this guy down for over a week to get him to do his job, "Oh I was busy". He finally…read moresent me an insurance quote for several vehicles that was HIGHER than the price I got from the same insurance company calling them directly. Never once did he call me afterwards to ask if I had received the quote, what did I think, etc. Obviously this place doesn't need the business for a $4000 annual policy.

I have multiple policy's with Charlie at Brightway Insurance. He is hands on and very…read moreknowledgeable. I have the insurance I want at the best possible price. I have been a happy customer for years.

Very poor customer service. Had Allstate policy for 2 years and never heard from them, until auto…read morepolicy was going to be cancelled. Then, the agency refuses to cancel my insurance, instead request I pay for a full month that I am not using the insurance, then get reimbursed. They are even going as far as threatening to report that I was uninsured for the 7 days I am requesting to pay for the policy. My policy was paid in full up to Sept 30. I am asking to pay thru 10/07 which is the date I am requesting to be cancelled. This agency wants payment in full of $197 and then they will reimburse me to for the overpayment. I still have a home policy that is paid in full with this agency and still they are playing hardball. This broker seems to think only about his commission and not the customer's request to be treated as any other insurance company would. They continue to state that this is Allstate policy which I have received information from them that they can infact issue a pro-rated bill and would not report me as uninsured, when I am requesting to pay for the days I was insured by Allstate. DO NOT BUY INSURANCE FROM THIS AGENCY, AS THEY ARE NOT CUSTOMER SERVICE FRIENDLY AND SHADY WITH THEIR ACCOUNTING PRACTICES.

Do not do business with this Allstate office pick any other Allstate office. Communication between…read moreemployees is non-existent. Customer service is the worst I have ever experienced. You will experience fraudulent changes and charges to your account. I felt extremely discriminated against and I've never been treated so horribly by a company in my life! I have 15 years executive administrative experience I know how an office is to be run with customer service etiquette being #1. These agents do not have the proper etiquette or respect to serve the Charlotte community. They do not deserve your business.

I moved to Charlotte many years ago fresh out of college and did not know where to turn for my…read moreinsurance needs. Michael Pritchard and his staff provided me knowledgeable information for my vehicle, my house, and my life insurance needs. As life changed and needs changed, they have been right by my side to guide me along the way. Tandi Brown is amazing! She is extremely professional, responsive, and personable. I'm extremely appreciative of the entire agency's willingness to go above and beyond to make sure that I have everything I need in a prompt and timely manner. Honest moment, I was not a fan of State Farm until I met Michael Pritchard....15 years later, I'm a loyal customer! RDB

I've been with this office since I moved to Charlotte in 2006. Since day I've received nothing but…read morepositive quick service from the office staff there. In recent years I've been working with Tandi, and outside of being an extremely personable individual, Tandi is knowledge and when she doesnt know something she is quick to research and get back to you! I know that all information, pricing, quotes etc that I get from Tandi will be accurate and I never have to reconfirm what she's done. If you're looking for a insurance agent I highly encourage you to visit this office and see how you'll have your needs well met!

I've been with Denis for a little over a 8 years. Today, I've had the pleasure of speaking with…read moreOletha, 1 of his agent's in regards to a clear explanation of benefits or coverage. She was VERY knowledgeable, pleasant and demonstrated patience in answering my question(s). Typo: a clearer explanation I walked away feeling like if tragedy were to happen (I pray that it doesn't) I will be taken care of.

State Farm Agent Denis Wilson and his staff always provide the best customer service. My wife,…read moreCheryl and I appreciate how we are always treated with much kindness and respect. Agent Wilson is very thorough and takes his time in talking with us regarding our policies and any updated information. This insurance agency comes highly recommended!