I'm pretty sick of reading these sour grapes reviews on other sites on the web. You try to post a…read moregood review to counter the negative one, they won't even let you! I've been going there for years, they are always very kind and professional. If the receptionists were rude, to that person who complained, maybe she was very rude to them. I've NEVER had a problem. I've been a client since 2005, that's a lot more than two visits!

I am so grateful to have found them. They took wonderful care for my Miss Ella. The vet got right…read moredown on floor to examine Miss Ella. She corrected the dosage of one of the medications she was on. Boy! what a difference it made. When it came time to do the right thing for her, they had a room set aside so I didn't have to wait in the lobby. They came in and talked with me and said when I'm ready to let them know. They came in and explained every step taken. They had a nice thick soft blanket for her to lay on. When the vet came in she talked softly to us. Once she was done and verified that Miss Ella was gone, I was not rushed out of the room. They let me take as long as I needed. They waited patiently. I covered her up so she wouldn't be cold and they had me leave through the back door. I will not be able to thank them enough for all they did. I have been through this many times, but never treated with nothing but respect and privacy. Thank you.

Takes 3 months to get an appointment- only to be cancelled 5 days before…read more Now they are scheduling out 3 more months from now?! Thank GOD it's not an emergency. I'll be taking my money (and pets) elsewhere.

What I really like about this practice is that they respect where you are coming from and give…read moreoptions for treatments.

After 30 some years of going to Gratiot Animal Hospital with several furry family members, I feel…read morewell qualified to write this review. Over the years, we've seen all the vets in this practice and have never felt anything but gratitude for their compassion, kindness, and professionalism. I have the highest respect for all of the vets and staff, and specifically, Dr. Mayer who cared for our sweet pal and went above and beyond with information, support, and phone calls. We are grateful.

We went on a tour of the MSU Veterinary facility, and it was an eye opener…read more We were able to see "Behind the Scenes" thanks to the MSU Alumni Association. There is alot to take in , and the employees are great and take the time to explain what they do and answer questions. If you get the opportunity to take this tour, you will have fun and learn alot. This tour was almost 2.0 hrs.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

I had to put my dog down this morning, and I cannot say enough about how wonderful the staff were…read moreto us today. They were incredibly empathetic and SO kind to us and my dog. Our tech brought my girl some treats, she explained the process that she was going through when we were hesitant about whether it was actually time or not, and they walked us through the whole thing with patience and kindness. As devastating of a situation we were in, they made us feel safe and comfortable. All I can say is thank you

I called this hospital needing immediate medical attention and supportive care for my cat with FIP…read moreon Tuesday night. I had called 5 other hospitals prior to calling here. We had been recommended to call Great Lakes Pet Emergencies. So that's what we did. As I was explaining the situation to the woman on the phone, she cut me off and said "well we're still seeing patients from 5:00 pm. we wouldn't have time to treat him". I said "okay I understand, do you have any recommendations for any other hospitals that I could call, because you are the 6th hospital we've tried." She stated "well honestly that just the reality of emergency medicine this close to a holiday so I can't help you" I work in a vet hospital myself. I understand having bad days where you're backed up like no other and everyone is upset with you. I'm not upset they couldn't see us. It was late and they had more than enough going on. However, the lack of empathy and professionalism that was used on this phone call was astounding to me, especially given that I had just explained to her that my cat was actively dying in my arms. I could never imagine addressing a crying pet parent with such a lack of compassion, even on the busiest of days. I certainly hope that they treat the patients who actually do receive care at their hospital with a gentler hand.

Taking a cat to the vet is never a good time, but the staff here does their best to make the visit…read moreas painless as possible. After I sign in, the receptionists take me out of the waiting area as soon as an exam room is available. You may have to wait a little bit longer but I would much rather pass the time alone in the room with my cat rather than have her carrier be sniffed by dogs. Dr. Brinker and the techs have great bedside manner and really listen to my concerns. I feel confident in the suggestions that she makes for the plan of care and when I had to leave my cat overnight I wasn't worried. That is another service they offer; if you cannot bring your pet at the scheduled appointment time then you can drop them off before you head to work and come pick them up before their office closes. It is not the cheapest vet in the area but the pricing is still reasonable and you really get what you pay for. I've only started coming here 2 months ago but I will happily return as a loyal customer.

My Chihuahua was attacked by another dog so i rushed her to mid michigan Vet. The did not clean,…read moresanitize or shave my dog. They sent her home dirty and bloody. A week later while i was cleaning her i noticed several other bite wounds oozing. If they had cleaned her properly they may have found them and stitched them. Lolo died in my arms after we took her to another emergency vet hospital to be put down after yelping in pain and screaming in pain. DO NOT TAKE YOUR FUR BABIES HERE

My cat had a thorough exam and her annual shots also bloodwork. The vet was pleasant, seemed…read moreknowledgeable, and I felt that the prices were reasonable. Rosie...

I've been taking my dog and cats to this animal hospital for a year now. The staff is friendly,…read morekind and professional. The vet has been patient and knowledgeable as well. The prices are reasonable, given the level of care. If you're looking for a new vet, give this place a try!

I have never seen a man with skills like Dr Pol. That man can put his arm up a cows vagina like no…read moreone I have ever seen. And while he is up all in there, he can flip the calf and tie it up for extraction. He does this trick almost every episode. Very impressive.

We have been going to Dr. Pol since 2014. Today, our cat was having trouble breathing. At 5:10 p.m…read more my husband called and asked if we could get Gabby in and he explained the whole situation; he was told that they are not an emergency vet and he would have to go to Mt. Pleasant or Big Rapids. Within 10 minutes of my husband hanging up, Gabby passed away in my arms. Would I recommend Dr. Pol? Not now.