I took my Lamborghini Urus to Italy Service for an oil change and worked with Brian. He seemed knowledgeable and that visit went fine -- or so I thought. After my most recent experience, I'm questioning what really goes on behind the scenes here. I later brought in my Mercedes for a small repair. Unrelated to this repair, when I picked up my car I was told I needed new brakes, rotors, and calipers -- and was quoted $13,200. That immediately didn't add up. Just a few months earlier (March), Fletcher Jones Mercedes had inspected the same car and confirmed all four brake pads were 8mm thick. The car then sat in storage from June until September, so there was no way that much wear could have happened. After getting this quote, I went back to Fletcher Jones to double-check. Sure enough, my brakes are still 8mm and in perfect condition. I drove back to Italy Service to ask about it, but their response was dismissive and unprofessional. This was clear attempt to sell unnecessary, extremely expensive repairs. After reading recent reviews on this business, I'm not the first, and I won't be the last that this business tries to scam. Here are the appropriate agencies to file a report when you find yourself in a similar situation with Italy Services: Nevada Attorney General - Bureau of Consumer Protection: (888) 434-9989 or file a complaint online. Nevada Consumer Affairs: (702) 486-2750 File a Complaint: (https://consumeraffairs.nv.gov/About/File_a_complaint/) Honest shops don't try to scare people into $13,000 worth of unnecessary repairs. I hope this helps someone avoid the same experience. read more

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The guys at this shop did work on my alpha Romeo 4C. I needed my expansion tank replaced. The cost was $600 less than the dealership quoted me and was done same day. If you have an Italian car and don't want to pay dealer prices but the same quality service this is the place. read more

Italy Service - Alpha 4C - Auto Repair Near Me - Las Vegas, Nevada

Jr and Gio make the best duo I was referred over by my friend David Yoon and they got my car ready for me the same day! I would highly recommend the best Mechanic Shop in Vegas to anyone needing exotic car services read more

Very professional and knowledgeable. Friendly staff. Job was done on schedule and for the price quoted.

You will never find a more honest mechanic especially dealing with exotic cars then BrIan And his most excellent crew at Italy service. I take the 700 mile drive from my house to Las Vegas Nevada to have serious work done on my car if necessary. These guys are that good. I believe they loved your car as much as you do. read more

Italy Service - We love our Fangio - Auto Repair Near Me - Las Vegas, Nevada

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Brian and Junior are the only guys I will take my Exotics too. They've maintained all four of my Horsemen from the 355 360 430 and my fourth 458 now. They are honest up front and do hard work without gouging and taking advantage of the customers that are somewhat uninformed on prices what a gem to have in Las Vegas arguably one of the best service locations for Italians on the West Coast. read more

Italy Service - My 458 - Auto Repair Near Me - Las Vegas, Nevada

The good old days of amazing customer service are back! Brian is amazing. Every word you read about him is true. He does things that other shops won't do. He goes above and beyond and fixes things without being asked. He doesn't nickel and dime you to death. He answers the phone and he replies back to every text. He understands how customers feel paying a lot of money to repair their cars. He is extremely trustworthy and does what he says he's gonna do. I wouldn't leave my Lambo with anyone else going forward. If you want old school customer service this shop gives it to you. Let's not forget how much money he saved me. I had a quote from Lamborghini of Las Vegas and he saved me $3,500 and used factory replacement parts. Didn't cut corners and use inferior parts to absorb the discount. Thanks again Brian and team! Finally, a business owner that cares! I'll be back. read more

"Don't judge a book by its cover" is definitely true and can be related here. This place deserved 6 stars. Brian is an amazing and down-to-earth guy who gave me the most reasonable quote compared to the other shops I got in contact with. Found a new place I can trust to bring my Italians here. read more

First time getting our G-Wagon serviced here at Italy Service and first time meeting the owner Brian who was very helpful and quick to respond to any questions we had. Brian explained everything thoroughly that was done to our vehicle and got the issue on our vehicle done as quickly as possible. Thank you Italy Service and crew for taking care of our vehicle and we look forward to servicing our vehicles here again when needed. read more

Brian and his staff take great pride in their work. He fixed my Bentley which had to shipped down from Reno. Job well done and a better rate than the franchise dealer. Shop floor is immaculately clean. read more

Started out 2021 needing to make a quick repair to my older Mercedes S Class. Not usually how one wants to start their year, but I'm glad the repair was a minor one. I had a coolant issue pop up on my dashboard. Brian and his technicians diagnosed the problem as a faulty part and educated me on how to locate the part to save some money. They even pointed out some minor functional upgrades like changing the arm struts on my front hood and rear trunk, and changing the aged/cracked cap that's on my windshield wiper reservoir. The visits were quick and efficient, and the service was awesome. Highly recommended business. read more

Took my NSX in to Italy Service and they did absolutely phenomenal work! They did need some time to do the repairs, but that's absolutely understandable and expected with high end/exotic cars, and I will definitely bring my car back for any other work. I would highly recommend them and love their shop! read more

The owner Brian is nicest car repair owner I've ever dealt with. He's honest, friendly and makes a conversation with his customers which most places don't do. His crew did an oil change on my Lamborghini and got it done in less than an hour. Right when I arrived they immediately took it to their garage and I really mean immediately. They also do a thorough inspection to see if something needs attention. His pricing is very good and you pay much less here than taking it to a rip off dealer. If any of you need an oil change or need a repair done on a exotic car go to Italy Service. You won't be disappointed. I'll be taking my car here from now on. To all the mechanics working there you guys are great. Thank you read more

I can not thank you guys enough. I was quoted five grand by vw to fix my cars timing chain and other expensive parts so taking my car to you guys was the best decision I could have ever made. I paid for less than a third of the cost that I would have paid anywhere else and the job was done by real proffesionals. He showed me the damaged parts and explained everything to me as they were repairing the car and even sent me pictures of the damage. My job depends on my car as I travel across the city all day every day for meetings. I would have been out of a job and out of a car if Bryan had not helped me out. You have a life long customer from here on out and I still can't believe how good my car is running now. If you're looking for someone that knows their stuff and provides a proffesional service with great customer service skills along with being completely honestt this is the place you need to go to. Thank you again for everything. read more

The shop provided an excellent service in performing an oil change on my car. They also made an honest recommendation on some of the maintenance needed in the future. I highly recommend Italy Service. read more

I am always going to take my Car to Italy Service. Brian and his team are always amazing, and taking good care of my car. Going above and beyond any car maintenance company in Las Vegas. Even if it's not an Italian car, they do an amazing job. Makes me more confident when I get to the point where I can buy the red headed Italian exotic car, I know Italy Service will treat it like it's one of their personal cars. Thank you Again Brian for fitting me in today. read more

Brian and Gary took great care of my truck. I have brought it in more than once for various repairs, and they always do a fantastic job and charge honest prices. It's hard to find an honest mechanic in Las Vegas, and I definitely would bring all my cars to Italy Service. Tomiko read more

I bought a car from Carvana last month, the first day found some problems and they are working with SilverRock insurance which listed Italy Service as their prefer partner. So I went there the next day after I got the car from Carvana, to have the lights,door panel and trunk fixed. when I arrived , I got some guys help me fixed the lights and taken photos of the other problems to have these ordered from the dealer so I was told. after a month, went there 2 times got photos taken and many phone calls and messages, yesterday, I called again and Mel told me their boss said they will not fix my car as they only work with Maserati Porsche etc luxury cars. I was asking why after so many times of visit and calls, I was just told now? she says she left for 10 days, during this time nobody works with insurance , however this has been a month! She said she will call me after I called her 2 times from yesterday, neither of these time she has done what she said. At this point, it will be my lesson to learn. be careful with these terrible people! read more

Thankful for a recommendation from my friend, Brian and his team definitely saved the day with help fixing my whip.

Took my Lexus IS F here and was very happy with customer service and there knowledge with cars and told me what was directly wrong with my vehicle and told me how much was the cost of repairs and labor and time and was very great prices compared to the dealership and got the job done fast ! I highly recommend this shop for anyone that needs there high end cars to be worked I want to thank the mechanic named GEO that worked on my vehicle and took very good care of my baby I will keep my Business here ! I also want to thank the lady in the office for making feel wanted and appreciated being there and helping me with her customer service I say this shop is the nicest and cleanest shop out there very professional shop and very well respected here ! read more

Brian is very honest and his team of mechanics know all there is to know. I have had my Lambo, Maserati,Bentley serviced there for years with perfect results and now they work on my McLaren too! read more

If you have a European car and want to avoid dealership prices, go to Italy Service. Honest, no extra unnecessary work, they're mechanic takes pride in his work. If you don't know, now you know. I caused my Maserati Quattroporte engine to seize and Gary was very patient with me cause I could not afford the dealerships labor cost to replace the engine. Gary charged me half of what Towbin quoted and i kept my car there til i was able to get the money. it took a little long, but it was worth it at the end considering the price and the quality of work I got. Gary just wanted half down, but wasn't a jerk about it. It was like nothing ever happened to my car when I got it back. It was a very big and tedious job!!! They did a very good job. My baby is purring again like new after being broken down for 8 months. Thanks Gary! read more

Italy Service - Auto Repair Near Me - Las Vegas, Nevada

I have been taking my Maserati Spyder to Brian and his staff since he was at the old location. Brian is the most honest, reliable mechanic I have ever come across . His shop is a museum of exotic cars both new and vintage that people have entrusted in him. This last time I had my Maserati transported to his shop from Texas. He always takes great care of my Spyder. He works with you to find the best alternative for repairs. Not only is his shop reliable also their prices are fair much less than going to the dealer for service read more

Italy Service - Some of the exotics at Italy Service - Auto Repair Near Me - Las Vegas, Nevada

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I came to this auto shop to have 5 different minors repairs done to me Bently. They didn't fix a damn thing. Not one. They also held my car for 3 days and did nothing to it. At the same time the owner through up laughing and joke smoke screens so I didn't bring up the lack of progress being done on my car. So I finally went to All Imports auto and they not only fix my car for cheap but they fixed everything in one day. Wow read more

Did service on my 2018 Alfa Romeo Giulia and did a great job with scheduling me compared to other places around the area. Brian is definitely a trustworthy owner. I would definitely recommend this place if you own an Italian car. I will definitely be back to get mods done to the car. read more

Italy Service - Auto Repair Near Me - Las Vegas, Nevada

My mother was having battery issues with her BMW. We took it to the dealership and they said it could be going bad but weren't 100% sure and we should keep an eye on it. Next day the car started but barely. You know how it is in the Las Vegas heat with car batteries. I knew of Italy Service from a friend of mine who got his Ferrari serviced there. I called and asked by chance could they check it. They said sure bring it right down. We did and yup that battery was as toast. They got me a battery that day and it was substantially less than the dealer. They also pointed out some things that should be addressed but not immediately. Just good service all the way around. read more

Took my Maserati Levante here for an oil change. Brian was amazing. More than half the price of the dealership. I highly recommend bringing your cars here. read more

Brian and his shop are awesome. I've brought both of my Ferraris here. They not only had the experience needed to install and align aftermarket parts on my 458 to perfection but also did it in time for me to drive back to LA as promised. Super kind people and personally attentive to any questions and concerns that you may have. They made me feel as if I had a personal, one to one service shop. They supplied with me photos as work progressed with honesty and were super attentive to all the details I had mentioned. They have earned me as a customer for life for the Las Vegas area without even having to try. Great shop! Wish they were in LA also. read more

Italy Service - Novitec spring install and stance setup. - Auto Repair Near Me - Las Vegas, Nevada

Hi All, From Minneapolis, I purchased a Ferrari Mondial QV coupe from an eBay seller in Las Vegas. Brian/Italy Service took my random call and on a moment's notice was able to squeeze the car in for a pre-purchase inspection with a fast turnaround. His tech Abe has more than 40 years experience working on Ferraris, which is exactly the type of person you want to inspect your car. Brian and Abe were incredibly patient and hospitable in taking the time to answer my numerous detailed questions while also giving me a shop tour. Sharing their stories of cars and owners immensely added to the warm experience. I would not hesitate for anyone to reach out to them. Despite the obvious high-end vehicles they service, they are extremely grass-roots folks that are honest and down-to-earth. Thank you again Brian and Abe for all your help!!! read more

My first visit and I was very impressed with both customer service and professionalism portrayed by Brian and Mel. I was extremely happy with service and mechanical work performed. I highly recommend this business. read more

Saw an ad come across my FB page about this place. I have a 911 997CS that needs an oil change. Contacted this place and met Brian. Super awesome dude that knows his cars. I felt comfortable with this place. They know their stuff here and they are legit "car" guys and gearheads. Oil change price was very very reasonable i'm sure other services are as well. This will be my shop for the 911 moving forward. The place looks like a showroom full of italian cars and vintage rides with that old school shop air which I love. Go to this place and you will not be disappointed! read more

Was very shocked to find out that as a customer that I am a burden for trying to seek service. Very poor interpersonal skills, and the thought that the life you choose as a profession is up to you, but at this shop you get the feeling that their is no time for you, and everything is a hassle. (I would not recommend) taking your vehicle in, so many endless well established shops to use instead. Lessoned learned, but I hope I can save you from the gaggle within this shop. This shop shows: A irritating inconvenience (HASTLE), and needs to remember what the definition of service is (the action of (helping) or doing work for someone) read more

I've had great service here on my Maserati GT. New brakes and oil change. I live in SoCal and visit Vegas monthly, he has been able to get me in for services om last minute calls. I'd recommend for quality of service and also price vs dealership. read more

Was nervous about taking my mondial in for troubleshooting and repair figuring with a ferrari name plate on it I would be gouged. Gary owner/operator was very fair with me. His tech spent more time on my car then what I was charged and did a great job of explaining eveything done. Gary is an enthusiastic foriegn car buff and had no problem having a normal conversation with me about cars including mine and giving me tips on how to help me maintain my car whether I do it myself or I bring it to him. Thanks Gary. Robert. read more

Awesome service! Very nice mechanics and owner who cares. I have a 2jzgte 96 Supra and these guys make sure my baby runs clean and is always up to date. Best in the business. read more

I have many import cars such as Lamborghini, Ferrari, Aston martin, Jaguar, Mercedes, BMW, Audi and they fix them all. Good mechanic is good mechanic and to top it off, they are under management of an honest owner, Brian. He is a great steward of this ship and since he took over, cars gets repair even faster and prices seems to have come down a bit too! I will give you an example, recently i acquire a Lamborghini and took it to dealer for inspection( $230) , they tell me my coolant hose is leaking and also the windshield wiper fluid hose is leaking. Knowing what they would have charged me, i took it to Brian and they fixed it in 10 seconds as it was just a hose clamp not tighten. Dealer sees it but would not do anything cause i paid to inspect , not to repair! These guys did the decent thing and turned a screw and tighten it and MIRACLE, leak stopped! This just tells you the difference between a greedy mechanic and a decent and ethical mechanic. Brian is the guy you NEED on your side. read more

I have been taking my Ferrari 308 GTBi and Lotus Esprit and Porsche 944 Turbo S to Gary for many years and have always been very pleased with the knowledge and expertise of Gary and his first rate mechanics. Every service and repair has been perfect every time. There is no better place in Vegas for exotic, race, sports and specialty cars. I highly recommend Gary and Italy Service. read more

Very happy every time I bring my car here. It's an Audi and I trust them w it. Very helpful people who care about their customer and are incredibly knowledgeable on foreign cars. Thank you read more

This shop is without a doubt one of the best. Knowledgable, courteous, informed, honest and on time. If you have a BMW, Mercedes or any exotic, or collector. If you are having work done elsewhere you are cheating yourself. Gary Conrad "A very happy customer" read more

The area that this shop is in is not upscale. as a matter of fact it's kinda ghetto with flair. When you walk in to Gary's shop you will not see the disheveled atmosphere, or the lack of hi tech lifts etc. What you will see are many, many exotic cars that are entrusted to Gary's care for repair. Now, you can go to Wynn Ferrari and pay 50% more in labor and get raked over the coals by a slick guy from New York, (Service Mgr.) Gary's honest, down home and very frank approach to exotic car repair is refreshing downright done right. gary KNOWS exotics and his staff, although hodgepodge, are truly geniuses in exotic car repair. I had a Ferrari 360 Spider that required more attention than most. Every time Gary & co. worked on my Ferrari, I knew it was going to be fixed right. *Just don't expect it to be done quite on time, a small sacrifice considering the money saved alone. Need a part made? Gary can do it. Need wheels, tires or leather repaired, Gary has the connections. Gary and Italy Service will remain an enigma in Las Vegas for quite some time. A little ghetto, a little unkempt, but always spot on for your exotic car repair. Do you want lip service, (Wynn) or real service, (Italy service.) You decide. PS: I now have a Maserati and Gary has come through again for me on a clutch replacement. read more