Horrible customer service, absolutely horrible! They do not show up to help but the sure as hell showed up to charge. If you can booked your tickets with a different company. THIS IS EASIEST THE WORST I HAVE EVER USED! Arrogante pieces of shit! Can't give zero starts so that's why I put the one and only option I have. Stay away from this fuckers! read more

Smooth sailing. Prebooked on the app. Just needed the QR code to get past security and have it scanned on board. We sat in business so we have a decent amount of overhead space along with complimentary drinks and snacks. read more

A 2 hour train ride to Rome on train #9950 was delayed 3+ hours. Very little explanation, no transfers in Naples allowed according to Staff. Never again. Unacceptable. I could have gotten on a bus and had more time. read more

Italo trains have rude, ironic and cynical staff. We were traveling from Florence to Venice. Italo terminal machine took our cash and never gave a ticket, it showed an error message, we approached customer care and they said they can do nothing but open a complaint and they will write us in the upcoming weeks. They said we need to buy tickets again. We lost €168. The Florence station manager of Italo company literally laughed at us and said stay in florence if you don't have additional money to buy tickets again and told us it is your mistake to use the machine you could have approached ticket office. read more

My wife and I just traveled from Florence to Rome on our honeymoon and realized last minute we were on the wrong train. We caught our train but left a backpack with medication on the train to Milan. The staff on our train to Rome could see my wife visibly upset and managed to get the backpack to Rome later that night via train and hand off to us at the station. Unfortunately I didn't get the staffs name on the Rome train that initially helped us, but shoutout to Valeria who brought our bag back from Milan. Truly saved the trip for us. Ken read more

First of all, having such poor Wi-Fi quality in 2025, especially in the heart of Europe, is completely unacceptable. They advertise free Wi-Fi, but here's the reality: you won't have access to Wi-Fi for most of your trip, even when you're outside the galleries. So, if you're a foreigner planning to rely on their Wi-Fi, just forget about it. If you think Italo was created as a competitor to the state-owned railway company, your experience will feel even more surreal. Surprisingly, it's worse than the state-run trains. Sure, it gets you from point A to point B, but all the other promises they make are pure nonsense. Honestly, I don't know what the staff there are getting paid for, except for those involved in operating the train and maintaining its technical condition. read more

Coming from the United States, I'm unfamiliar with the concept of competing train companies using the same stations and tracks. So when I walked in to Napoli Stazione Centrale, I walked to the first automated ticketing kiosk I saw and bought a ticket. I now know better and will price shop for the next time. An hour and a half from Napoli to Roma for €49. It's much, much cheaper if you buy in advance but I didn't want to chance a late flight causing me to miss my train. For an extra €2, you can pick a seat and for an extra €7, you can wait for your train in their lounge. I skipped that and took the seat they assigned me and walked around the train station for a half hour. The train was reasonably comfortable for "economy." Less than half the car was occupied but they still seemed to put people together rather than spread us out. My seatmate didn't have the courage to move across the aisle to the empty seats there and I'd already plugged in my laptop and phone, so I stayed. It was fine for a short journey. Less than 90 minutes later, the train stopped at its first destination. In between, tickets were checked and some carabinieri walked through the train a few times as well. The ride was quiet enough, clean enough and surprisingly the wifi worked well. We topped out at 270 kph and it was smooth. It's a "bullet train" for sure. Welcome to Roma Termini! [Review 19103 overall - 274 in Italy - 72 of 2023.] read more

This time our destination was Florence. Well as expected, the journey was smooth. Though it was not as fast as Rome-Naples leg. They have different types of trains on different routes. We traveled in 2nd class this time, still very comfortable seats. Designated space for keeping your 28-30 inch luggage. The restroom was super clean. There's no bar or restaurant car, but passengers can use the coffee machine and vending machine. You're free to bring your food & drink onboard. On-time front, it was perfect. No issues so far while traveling with Italo 4 times. read more

See all

Clean and on time. Traced in standard class. We had booked ahead so didn't deal with agents before the trip. The train manager checking tickets was quick and efficient even though we only had the confirmation number not a barcode or physical ticket. Snack and water service much like US coach airplane flight. Overhead luggage bins much larger than on an airplane Didn't use WiFi but usb power ports at seats read more

Awful. Useless Wi-Fi, car was over 80F/30C, "first class" was laughable with cramped seats, a single (half) cup of the worst coffee in Italy (or the world) on a 3hr trip, and €20 more than a standard seat on Trenitalia. Miserable, never again. read more

I took Italo from florence to venice. Ticket purchased said coach which my partner and I boarded. The caucasian ticket agent came by and did not check most people's ticket. She let my chinese partner sleep in front. She passed by the two white girls in front without checking their tickets. I had previously spoken to the girls who confirmed they were assigned to the same coach 4 (non first class) as us. The caucasian lady decided to specifically check my ticket despite skipping everyone else, I believe because I am brown and do not look first class. Turns out there had been a change and coach 4 was now first class and I had to move. We did not receive any notification about the change and neither had the two girls. I was the only one made to move in a half empty coach 4 and by default my boyfriend while other didn't wven get their ticket checked. Blatant racism! read more

We took the Italotreno high speed train from Florence to Rome, bought the tickets at SMN, a very helpful employee helped us buy the tickets from a machine when we stopped by a few days in advance. Very reasonable price wise, we paid a few extra euro's for first class, seat assignment, snacks, strong wifi, plugs, happy husband. Our train ride was boring, uneventful and quiet, just the way we like it! Space on carriage by front door for oversized, large, American luggage, sits on floor, no heavy lifting. Toilet was clean enough, clean carriage, leg room, we will use this company again. read more

Italo Treno - Over 155 mph - Train Stations Near Me - Naples, NA

Without question the best and news trains in Italy. Wifi works great, comfortable seats. We used the Comfort Car and was great. The Premium car is behind us and even much nicer. Getting on and off very easy and if you have any question just find any Italo person in the red outfits and they point you in right direction. read more

Italo Treno - Train Stations Near Me - Naples, NA

See all

I left my traveling documents in the tran. Reported immediately. They game a web page which never asked for your trup info or documents lost. Their customer service is horrible. The train station police refused to take my and my son's lost passport report by closing the door on our daces. This happened on November 6th. Im already back homr in the the US but rhis people have not contacted me with an update. Shame on them and effi police. read more

Currently on the Italo train from Milan to Venice. It's an awful experience. We are so late due to technical difficulties and "rail traffic." The trip should have taken a bit more than 2hrs. It's been 2hrs and we aren't even out of Milan, yet they say little about progress. The chargers on the train don't have enough wattage to work. I just want off this slow, problematic train. read more

The most unsafe and uncomfortable journey ever. I am travelling on an italo train and am surrounded by people with a pneumonia-style cough. They don't wear a mask. I talked to the onboard staff and they don't care. Please don't travel on Italo trains. They are unsafe and pose a health risk. read more

Do yourself a favor and don't use Ítalo while traveling in Italy unless it's your only choice!!!! The seats are not the problem, they felt comparable to Trenitalia but they don't offer much in the way of refreshments and the worst part is getting in the train when it's hot outside and having it be even hotter on the train!!! They are so stingy with the ac it's ridiculous!!! Trenitalia offers better everything and the ac is amazing.. You don't get what you pay for with Ítalo at all.. Good and safe travels read more

Expensive, unaccommodating, staff lack travel knowledge of any sort, etc Must NOT choose under any circumstance! read more

Im on the train from roma termini to milano centrale trip 9990, and the train has been delayed for 75 minutes, they didn't even give an explanation for the delay or anything, I payed twice as much as the other alternative because I wanted less travel time, overall awful experience and I definitely won't be traveling with them ever again. Also the app session expires too fast and the prices increase after it does, nothing about this experience is good, probably the worst option available. read more

Never again. I've been traveling through Italy by train for 3 weeks. I'm currently on Italo in Club Executive and it feels like I'm in a sauna. Its extremely uncomfortable as it's 90 degrees outside. We have not had this problem on any other trains. I do not recommend Italo. read more

Terrible customer service and trains often get cancelled and delayed (ours got delayed by 90 minutes and our cancelled train didn't get refunded). There is a good reason why tickets for this train are cheaper than other companies. read more

We decided to take the Italo train from Rome to Venice instead of flying as I wanted to experience Europe's popular mode of transportation. We sat in Coach 2 Prima, it has plenty of legroom and was quite comfortable. The cabin was clean, and the toilet was well maintained. The staff was very friendly and occasional refreshments were served. Our travel time was 3 hours and 15 minutes as we caught the morning 8:15am train and arrived at Venice around 11:30am. The Italo train tops at 300kmh which is equivalent to 186mph. Overall, it was fast, smooth and on-time. I highly recommend Italo Treno. read more

Italo Treno - Fast, smooth, and on time. - Train Stations Near Me - Naples, NA

Terrible wifi across trips and unpleasant "train managers" on ego trips. Italo is supposed to be the "commercial / better way to travel" as a privately managed business but fails to deliver. read more

This review is for the train, not the station. Clean, modern, and friendly English speaking service. I've ridden Smart, Primi, and today, Club. Smart is the cheapest option, but seats are pretty wide and comfortable. Washrooms and free wifi are available onboard. Only differences between cheaper and more expensive seating options are width of seats (negligible), number of people per coach, and food/drinks versus none. In Primi there are drinks and light snacks (cookie). In Club there is a wider array of snacks (trail mix, crackers and cheese, etc) and a meal box (meat sandwiches and a pastry). Generally on time with posted delays, usually no more than 5-10 minutes. read more

Terrible customer service. My train wasn't in the right platform that was displayed and when we went to the customer service at the station in Rome, the lady was very rude, condescending, and not helpful at. I definitely do not recommend them. read more

Tried to change the train time but the office was closed AND the phone number was unavailable. We saw over 50 empty seats on the train and the train manager said it wasn't possible to switch yet the online policy claims it was. ALSO on the way to Rome, the train was over 20 minutes late and the board directed us to a TrenItalia ride and we had to pay ADDITIONAL for tickets. Next time I will be booking with TrenItalia FIRST. read more

I travel with Italo as the fares are less than Trenitalia. I have never had a problem but my last trip I left my laptop in back of seat. Italo offers no help in "Lost items" There is no email address, just a customer # that you pay to call by the minute. Then sorry but nothing we can do. Surely this is bad service, the cleaning people would hand lost property in to somewhere??? Disappointing, I will still use them, but this is not good company policy. read more

Our issue began at the Firenze Rail station in Florence at the .Italia Kiosque. But before....a bit of a background. My husband and I are in our advanced 70's. We are novice travelers to the rail system in Europ, do not speak Italian nor understand technology and neither of us even have a i-phone or data plan. We had help prior to leaving Canada and had made and paid for reservations for airbnb and booking.com . We knew precisely the dates and where we were to be on each day and date. We knew we were to be in Naples for th 11th of October as we already had reservations and so went to the SMN Florence railstation days prior to obtain train tickets. Amongst the hundreds of travellers and chaos at the SMN, we noticed the long lines ups and decided to approach one of the .italia kiosques. We spoke to an attendant there and told her our itinerary. I am sure I specified the date as being the 11th of October at around the 10:00 am period. We also made arrangements for the next part of our trip Naples to Rome. Her english was not good and I think this is where the miscommunication - the area was loud and pushey and people waiting in line. I truly think the attendant must have misunderstood that I meant to travel the 11th and anytime after the 10:00 am The next thing I know she punches in a ticket and then proceeds to the second part of the journey (Naples to Rome). She did not review the tickets with us but quickly asked us for our credit card and then pointed to where we would go to the VIP lounge. Everything seemed squared away or so I thought and we left the Station thankful for the help and muddling through the chaos. And so, we arrive at the train station on the 11th of Octoberand went to the VIP lounge and waited. Later upon inquiring where was the train, we were told we were supposed to have left yestrday (ie 10th of Octobr at 11:00). What???? Then was told I would have to purchase another. It is obvious to anyone as to why would I ask for a train ticket for the 10th of October when I had hotel reservations and also reservations lined up for Naples and Rome. Why would I want to create a dominio affect on my trip by throwing off my dates. Both my husband and I are mapped out the dates time and time again. It seemed impossible that we both would screw this up. After much explanation to the reciption girl at the vip, she said we would have to re-book. At the counter it took 20 tries with both credit and debit cards and finally at another machine, something worked. Left humiliated, frustrated and a bad taste for .italia rail. Further, the service for VIP trip was terrible. I barely got a nod when I asked for wifi password help, and never received any service after that. Lessons learned: Book your train ahead of time yourself on line, review them well, print them out and make your way to the train stations a good 1.5 hours ahead of time. VIP is not necessary if trains are not full capacity but you do have a guaranteed seat. Do not trust those at the kiosque as they are always trying to sell you the most expensive venue. read more

Far from being at the level of Freccerossa, especially first class. The train I took between Rome and Milan had no bar, only vending machines with a very poor choice. Seats in first class are rather spartanic .. I clearly prefer Freccerossa read more

We traveled on the Italotreno high speed train to commute from Venice to Rome (Club tickets). Fantastic experience. Clean train, comfortable seats, extra legroom, plug sockets, free WiFi. They offer water, coffee, snacks, sandwiches (included in the price). Club tickets were well worth the money. Thank you for a great service! read more

See all

The Italo Treno mobile website was all in Italian and by mistake we booked the train tickets for the wrong day. We only realized this on the train. However, after quickly looking up the prices again we saw that the tickets we booked were actually more expensive than the ones we should have bought so we thought it shouldn't have been a problem to change them. The train was also half empty, it wasn't a busy route. The train manager, though, was not helpful at all - he clearly saw that it was an honest mistake, I mean we even paid more than we would have if we had booked the correct dates. He made us pay 120 euros to cover the "difference" in ticket prices (we had already paid 90 euros for ours) and he could not explain why the price was so much different from the one online. We were so disappointed with the service, I mean yes it was our mistake but was that really the only way to go about it?! We never got a receipt either. read more

Train was suppose to leave by 2:15 is now 2:24 stil says delayed for 70 min. The first train before us delayed 300 min. Asking for help is like winning the lottery, no one in rome gives a crap. Its not just the train service italians are generaly rude people. My hotel is in venice wont let me check in past certain time yet im at station with no info where to go. Asking for toilet seems to be a task in its self. Save yourself time an trouble just get the coach or plane, also wifi sucks like most places in roma hotels. read more

After purchasing my tickets, I called the Italo customer service number to change my seat reservations. Although I wasn't able to find a way to change these directly on the Italo website, the gentleman that I spoke with was very helpful (even friendly and very courteous!) and helped me make this change within minutes. I was worried I would have issues given my limited knowledge Italian, but the gentleman spoke very fluid English and was very helpful. Always refreshing to have such courteous and helpful customer service calls! If you're looking for a seat map, here's one I found useful: https://uk.voyages-sncf.eu/sites/vscuk/files/Seat%20map%20-%20Italo%20(NTV).pdf read more

Was excited to see the Italian countryside via an Italo train ride from Naple to Florence. Booked prima class. Could not see out the window due to huge Spider Man movie promo decals on the windows. Asked to be moved but was told train was full. Selling your customers views to get paid to promote a movie may work on a city bus, but a first class train ride...you go too far Italio. Switched tickets to Trenitalia on my next leg which was a much better experience. read more

Didn't like the train, hated the service. WiFi does not work properly. And temperature is quite hot. The food service I booked online is a cookie and a coke. read more

Totally inflexible. Forget trying to do exchanges if unexpected things come up. Customer service was not helpful at all. TRENITALIA us a much better company willing to work with you and accomodate things you cant control. read more

NOT HAPPY AT ALL with my two way trips. On the way to destination the train was over an hour late and my travel arrangements at final destination got messed up and costly for me as a result. Upon return trip again the train was late due to a technical fault and again messed up my travel connections. I stayed on train to try to reach next station to attempt to meet up my connection there (in the hope the high speed train would time catch-up). The train captain did not want to understand the late running of the train causing a problem. She was very rude to me instead and embarrassed me [ mind you I had a ticket in 1st class] accusing me of not having a ticket - which I did have since miles before. She then applied a ticket cost to next station that did not reflect the regular cost price and acted against EU regulations in doing so. I sent an email to their head office but I have not received any email acknowledgement and I DO REALLY want to hope they will respond. read more

In June of 2016 The ticketing agent at the Italo window overcharged me by 75 Euros, and when I pointed it out, she admitted it and said she cannot refund me, and I have to go on their website for the refund, which I did when I went back to my hotel room. I received an acknowledgement email from them, and we have been exchanging emails until the present day, and they have been giving me the run around since then, but I was never refunded.I asked them to credit the credit card, I asked them to mail the check for me, they never did. Watch out, you should never leave the window until you get your money. read more

Italo Treno constantly changes the number of trains, so you are left guessing if the train you are getting on is really your train. They also frequently "update" the seats, so you might fins that your seats have been changed after entering the train. This can be a hardship if your are traveling with family, and have reserved seats together. read more

My friend booked this because of price...never again, gave us seats that do not exist! We were holding up passengers trying to find seats, wondering if we were on wrong train, finally found the only train manager who said that's wrong your seats are moved! This is the train is speeding along and we are trying to walk down aisles..of course there's someone in the new assigned seat that says it's his...had to walk thru several cars again to find the train manager and she spoke Italian to the man and he moved..looked at our return tickets and they also have seatt numbers that don't exist! Will have to find the Italo rep at Venice station to avoid this fiasco in the way home which caused us to be upset and frustrated..funny thing is at our boarding station in Rome we asked an Italo rep where to go and she looked at our mobile ticket and her computer and never let us know that it changed..rep was downright rude on top of that, like she was annoyed we asked where to go! Never will I use Italo due to their customer service and mismanagement of seats..you give a ticket with seat numbers that don't exist?! Ridiculous read more