I lived in California, and found out about the death of a dear friend in Lynchburg. The florist at…read moreAngelic (not a call center) took the call, and while I ordered a reasonably priced arrangement to be delivered that day, she asked me some about the recipient, and planned a special bouquet to send out. Thank you so much for the personal attention on this difficult time.

Beautiful bouquet, friendly service, made our event special. All while she had multiple issues…read moregoing on at the same time. The takes pride in work and it shows. I would strongly recommend using Debbie for all your floral needs. Robert Cutuli

I ordered flowers for a funeral. Another florist in Bedford canceled my order twice saying their…read moresupplier was unable to deliver the flowers. Frederic's Flowers delivered the most beautiful bouquet a day early. They saved the day! Such a gorgeous arrangement.

Updated! So this was originally 1 * review but their response turned it into a 5 star! : My husband…read moreand I are often apart on our anniversary because that sweet hard-working man's job takes him out of state. He called me to tell me something special was arriving this year and a gorgeous autumn flower basket of flowers and chocolates arrived! Of course, the first thing you do when you get flowers is put your face down near their beautiful petals to smell their fragrance! I got back a lung full of smoke. It was so utterly disgusting and disappointing. I smelled everywhere -every flower trying to get their sweet fragrance but the whole thing was full of cigarette smoke. Unfortunately, I think the delivery driver or the truck company smoked or it was housed in a place where they were smokers. Literally the only thing I think a flower shop would not allow. I called and left a voicemail at 10:30 this morning and I left a message - update! They did call me back right away and left a message expressing their deep apologies and that they were making me a fresh one and bringing it out right away, which they did! I mean they did everything in their power to not only make a beautiful flower arrangement but to get it out here as quickly as possible! It's only 1145 and they have already come and gone and were so polite and apologetic. I took a picture of the second bouquet as well which was equally as lovely and did NOT smell like smoke! This was a very expensive flower arrangement and they honored their customers and turned around and made it just right!

I ordered flowers from out of town for a memorial service that I would not be attending. In years…read morepast I have had disappointing experiences with other florists, so now I try to organize my thoughts so I. can be as specific as possible when I call to place the order. The person on the phone was very helpful and accommodating. I requested a natural, woodsy arrangement in green and white. She asked if I liked curly willow (...do I like curly willow??!! Yes!), and when we concluded our business she said, "We'll make something very nice for you." Well let me just say, Leo Wood hit it out of the park! The pic doesn't do it justice. The finished product was formal enough for the occasion but it had long pieces of curly willow reaching out in stunning asymmetrical glory. I highly recommend this florist!

I placed an order from out of town for a family member who lives in Rustburg, VA that just lost her…read morefather. There are currently zero florists in Rustburg that I could find, so I thought I'd order from a florist in nearby Lynchburg. I went to Leo Wood's website and placed an order for a $45 bouquet with a delivery fee of $18, with a total of around $65 with tax. About 5 minutes later, I got a call without so much as a "hello" and was told in a frustrated tone that "I'm not delivering anything to Rustburg for $45! I'm cancelling this and you can order a more expensive arrangement! It gives you a minimum cost on the website for deliveries outside of a certain radius!" I replied, "Excuse me. You are being very rude. I am not from Lynchburg or Rustburg and have no reference on how far that drive would be from your place of business to my family member's home. Also, I did not read the whole entire website and did not have any alerts that stopped me from placing the order. Go ahead and cancel my order. I refuse to do give any money to a business that speaks to customers in this way." I'm assuming the person I spoke to on the phone is Leo Wood himself, although they never greeted me on the phone or offered their name. Would absolutely recommend Kathryn's Flower & Gift Shop though. They are where you should spend your hard-earned money, not this place.

Experience was great! Flowers were fresh and customer service was great! Thank you for everything!read more

Kelly did the flowers for our rehearsal dinner last weekend. Most importantly she took my requests…read morefor how I wanted the flowers to look and really exceeded my expectations. They were exactly what I wanted and then some. Communication was always prompt and friendly and her pricing very reasonable. Thanks again Kelly!

I live 300 miles from Concord, Virginia, where I needed to send some flowers. When I called Village…read moreGarden, Lisa explained that they didn't deliver to Concord. Lisa, however, volunteered to voluntarily deliver them when she had to run an errand to Concord in a few days. This was certainly above and beyond what I had expected. And addition, she texted me a photo of the arrangement along with a written description. I cannot recommend this business highly enough. AAAAA+++++

*posting for my mother*…read more "I was trying to order a special "something" for a friend in Appomattox but didn't know exactly what I wanted (something a little more than your basic flowers). I called, spoke to Lisa and got the most excellent, personalized service a customer could ask for. Lisa texted me an assortment of pictures of different plants and went above and beyond for me. She was spot on with understanding what I wanted and even delivered the chosen plant personally that same evening. Even took the time to chat a while. The time and effort she put in between texts, pics and phone calls was more than accommodating and much appreciated. The prices are great, too! More than reasonable. She went above and beyond! A BIG THANKS to Lisa- you were fantastic!!"

Easy experience, ordering flowers to be delivered from across the country. I am in California, but…read morewanted to order flowers for my mother's birthday so I checked out the florists in the SML area. Wonderful website, easy to navigate and place order. I was able to pick out the arrangement I wanted online while the store was closed and then I called the next day, which was the date of delivery, to ensure the order was being delivered. My mom lives out near the top of the lake and they were able to deliver right to her door. She was surprised and stated that the flowers are truly lovely. Better in person than the photo she even said. Highly recommend

The arrangement didn't really look anything like what we ordered. Orange is more of an autumn…read morestyle, and we purposely picked an arrangement with pinks for Mother's Day to have it appear more Spring-like. It also wasn't clear on the website that substitutions were possible or likely. I would have liked a message to see if we wanted the change in coloring or if we wanted to gift something else. For the price we paid, we wanted what we ordered. That said the flowers at least arrived on time and in healthy condition. It just wasn't what we picked out. You can see the difference in the attached photos.

Steves Florist did my daughter's wedding and I could not be more pleased. He carried out what she…read morewanted perfectly. His prices are by far the most reasonable for the quality. Steve and Susan always go the extra mile for their customers. Highly recommend

Steve's Florist did a fantastic job. I ordered from him for my wedding, and we could not be more…read morepleased! Steve is always pleasant, and kind. The flowers were gorgeous and fresh, and was an insane price for a lot! Thank you, Steve!

Matthew was awesome!! he walked us through the care and maintenance of our spa, he was very patient…read moreand ensured we were question free before he left! awesome customer service!!! Thank you Matthew!

Hot tubs are complex things and we wanted our new (and first) one installed in a very remote…read morelocation. Water By Design met and exceeded our every expectation. Thanks guys!