Seemed cheap so I placed my order online. Next day had an email saying the size I wanted wasn't in stock and offered an alternative. I called them on the phone and went to the shop to see, but they didn't have anything relevant in stock. After deciding on a pair (from looking at a JPG) was told I would have to pay a £50 surcharge due to my prescription. This wasn't mentioned on their website, the confirmation email, on the phone they waited until the very last moment to spring it on me. I complained, said I thought it was unreasonable to add a surprise charge at this stage, and despite being polite and clear was escorted out of the office. Thoroughly dissatisfied I tried to call and find out how to lodge a complaint, but someone who refused to tell me their name but claimed to own the business told me to piss off because I had upset a member of his staff. I wish I'd paid attention to the other review; these guys were complete dicks and horrible to do business with. read more

Terrible experience. I purchased a pair of Prada glasses on line with my prescription faxed. When I received the glasses they were blurry to my left eye. I attempted several times to leave messages via phone and email with no reply. I sent the glasses back to them via insured/registered mail with a note explaining the problem, and every bit of info. I only received ONE email back from Iris Optical explaining that they could not locate the glasses. I contacted the postmaster with my Label # and Customs Form #. He told me the date and exact time the glasses were delivered and to the exact address: Iris Optical, 6 Maguire St, Butlers Wharf, London, United Kingdom. I relayed this information to Iris Optical and NEVER heard back from them. I have attempted numerous times to email and call with no answer back. As a result, I have nothing to show for my payment to them of over $350.00. NEVER AGAIN will I do any business with Iris Optical. read more

Most impressive - these guys have a fantastic range of glasses and sunglasses and the lowest prices I've seen, which is a little incongruous with the products and the overall look of the shop! I've been in a few times as my wife works nearby and there's usually the same (very tall) guy working there. The frame prices seem to be about the same as elsewhere but they do deals on lenses - they're either totally free, or if you go for particularly expensive lenses, I think they pretty much charge the extra cost price only as they're miles cheaper than elsewhere! You need to bring along your prescription though - I didn't realise this when I went there to buy some new specs, though I placed my order anyway and faxed through my prescription the next day. Picked them up a week later and was very pleased. I was able to go for an expensive Tom Ford frame as the lenses were free. No complaints from me! read more

I saw a frame I liked in my local opticians but nearly fell over when they told me the price. I searched online, found Iris and went to their Maguire Street shop having checked they had the frame I wanted. It's quirky as it's in an old Victorian warehouse, but was very pleasant. Three or four guys were working there and although there was only one other couple in there browsing the place was buzzy - the phone kept ringing and a few delivery drivers came and went, and it turns out that this is where they fit the lenses as well as look after web orders. My specs took two days longer than quoted (apparently they had a problem with their cutting machine, which I learned when I phoned to enquire if my glasses were done) but otherwise very satisfactory service and wouldn't hesitate to recommend. Very reasonable prices for my prescriptive lenses too. read more

There is no option for zero stars, a shame as this company really deserve no less.I have been unfortunate to deal with them twice, once on initial purchase, incorrect prescription lenses cracked, they replaced the lens. The second was for a new prescription reglaze, the lenses are terrible and have become very scratched within a month. I returned the glasses to have them fitted to me as the reglazing had them bent out of shape. The operative proceeded to wreck the arms with a pair of pliers, incredible. I decided to take a visit to their main branch in Butlers wharf, i truly wish i had not. My glasses are now wrecked. This company has no customer relations whatsoever. I never thought i would say this 'i should have gone to specsavers' Avoid like the plague read more

I heard of this place from a friend who highly recommended them as she was very happy with them. She was completely right as I experienced nothing but great service - they sorted out a problem that a "big" firm of opticians had previously failed to recognise. The prices are great, much lower than other high street places, and the staff are very professional and friendly and they also had my glasses ready very quickly. I would definitely recommend them to people I know and would definitely go back myself. read more

This was the first time I had used this dealer and only did so because a good friend had recommended them and had said what a great service he had received. I sent in my glasses to have them re glazed to vario vocals. It was quite refreshing to find polite and helpful staff. I thought the glasses were returned very quickly, the glasses looked great and best of all the price was right. An excellent all round service. I would certainly recommend Iris Optical. read more

When I finally accepted that I needed reading glasses, I was recommended to Iris Optical by my sister who had always been pleased with their excellent service and I have to say that my experience was just as satisfactory. Service, advice, quality of the frames and lenses were all excellent and my new glasses arrived on my doorstep 3 days later. Total satisfaction and would most definitely recommend this company and use it again myself. read more

I recently had my eyes tested and found I needed glasses. A friend at work recommended Iris Optical. As I wanted to be sure I telephoned them for advice and spoke with a very pleasant and helpful person. Armed with all the necessary information I placed my order. Four days later I received my glasses. The glasses look great and the service was excellent together with the price. I would recommend this company and use them again. read more

Iris Optical is simply streets ahead of those so called opticians that are as common as charity shops. Staff are well-informed,courteous and very helpful. The costs were clearly stated and a suggestion as to how a saving could be made was given; allowing me to purchase the more expensive frame I liked. The price was very reasonable compared to the usual suspects and the whole process was efficient. read more

I have dealt with this store via their online service and used them 3 times now. Each time they have been hugely helpful and the speed at which the glasses have been received is unbelievable! I couldn't recommend them highly enough to anyone who wants a quick, efficient and professional service. read more

I bought my prescription glasses from Iris, and found them to be cheaper than elsewhere..for good reason the lenses are rubbish. They have become very scratched, I have had to have them redone professionally costing me a lot more than i anticipated. Don't fall into this trap read more

Excellent, both service and price, far better than local opticians, been there about 3 times now, always by sending glasses to them. Intend to continue the practice read more

I just bought my third pair of glasses from Iris Optical having found them on line about 5 years ago. As ever, excellent service and fab value for money. read more

Very helpful. Lovely setting. Quality products. I'm grateful for their assistance.