1 star -- Bait-and-Switch, High-Pressure Sales, and Bigoted Sales Rep
Iridescent Medical Spa -- Clinton Twp location
I came in for a relaxing Triple Lift Facial. What I got was an hour-long high-pressure sales pitch before my facial even began -- the kind that leaves you shaking, not glowing.
The Facebook ad promises a multi-device treatment covering face, neck, and jowls for $89.99. What I actually received was a basic facial with cryo on my jowl area -- nothing resembling the multi-device Triple Lift treatment shown in the ad. I have the screenshots. Their own ad and website can't even agree on the "original value" -- $400 in one place, $499.99 in another.
Before I even sat down for my facial, the sales rep Jamsen spent a full hour pushing a completely different, far more expensive muscle-toning membership -- telling me the advertised Triple Lift Facial "won't do anything" and that it's the muscles underneath that need to be toned. I kept asking: isn't that what the ad promises? He kept deflecting, claiming they had no control over the advertising. Their own advertising. I wasn't even clear on what service I was there to receive -- he never explained it. He just kept pushing a membership. I told him I have serious health issues and upcoming procedures and wasn't going to commit to monthly treatments or any membership without even having received a service first. He asked how my credit was. When I said I might return in six months after my medical procedures, he told me the offer would no longer be valid and it would cost thousands more. Buy it today or lose it forever -- the oldest high-pressure tactic in the book. The pressure did not stop.
When I mentioned my own medical-grade device purchased at a reputable Las Vegas boutique, he called it a knock-off and made repeated derogatory references to "foreigners" selling imitations from China -- specifically referencing Israelis, claiming he used to work for them on the Vegas Strip. I pushed back every time he said it. He kept repeating it. He then pointed to the exact same device on his own shelf -- a device that retails for thousands of dollars -- and still refused to acknowledge mine was legitimate, even after I told him it is registered on the manufacturer's official website. It works beautifully at home. He didn't want to hear it.
At checkout they tried to charge me $99.99. The woman behind me spoke up and confirmed the advertised price was $89. They didn't even have proper change -- someone pulled cash from their own pocket to make change. The woman behind her had been waiting over an hour and demanded to speak to management. It was complete chaos -- multiple unhappy clients, multiple visible salesmen offices, staff scrambling. They also pushed everyone to sign up for an app promising a free $50 add-on at time of service -- which was never offered or applied when I asked about it. Be aware: the high-pressure sales does not stop after your service either.
Olivia the esthetician was warm, professional, and genuinely tried to give me a good experience despite everything around her. While I was changing to prepare for my service, she went directly to Jamsen's office and called management in as well. When she came to me afterward she said, "my blood is boiling" and told me she had said exactly what was on her mind about his bigoted remarks and his sales tactics. Her last scheduled day was Thursday but she told me she didn't think she could come back after this. She left because this place no longer aligned with her values. She deserved far better.
I walked in to relax and feel good. I walked out feeling the opposite. Avoid. read more