Brought my laptop in for a hard drive upgrade. Owner did a great job making sure all my…read moreinformation transferred to the new drive. He stayed late to complete the process. Excellent service from this business

Dropped my PC off for an upgrade and upon completion, I'm told that my previous graphics card…read more(still worth $300-$400) was given to the guy that picks up junk for the owner. Said it was too outdated and worthless. I have some serious doubts as to whether that was true and even if this person thought that, check with the owner first. Since it was MY property after all.

Went to get my iPad screen fixed and they said it would be done that day, and that they would call…read moreme. Didn't hear anything about it until I called 3 days later and they said it had been ready. Get there and the screen popping off and they hand it to me anyway. Take it back and have them fix it again, come back 2 hours later and still not fixed. They tell me, "We are not going to be able to do anything about it, and that's the best we can do." This coming after I paid $450 to get it fixed. There solution was to deal with it. A joke!

My friend needed her cell phone repaired so we stopped into uBreakiFix which is located near her…read morehome. There were 3 customers in front of us and two employees working the counter. After a very short wait, Anthony told my friend he was ready for her. She has mobility issues and when he observed her struggling to get to the counter, he immediately said he'd come to her so he took a seat beside her to assist. I was very impressed with his kindness and patience as she explained the problems that she was having with the phone. We'd thought she needed the battery replaced but Anthony determined fairly quickly that there was a Verizon scanning app running in the background and that was draining the battery. We were on our way in under 15 minutes and he did not charge her anything for his time. I was quite impressed with his professionalism and knowledge but especially his kindness. I'm definitely heading to this shop when I need repairs to my phone!

This place is the worst....don't go there without an exact inventory of wats on your computer…read more... My computer came back with more problems than it had wen I took there....

From the owner: Repair It Local services cell phones and tablets including: Apple, Samsung, LG, HTC and all for…read moreless than the cost of buying a new one. Common cell phone repairs include cracked screens, broken or loose charging ports, scratched or dented back covers, liquid damage and more! Repair It Local also offers repairs computers, laptops, apple products including Macs and Macbooks, using 25 years of experience to properly diagnose and offer cost-efficient solutions to hardware and software issues.

They are a life saver! I reached out to them pretty late in the day, my computer had shut down from…read morea virus and the technician came straight to my home in under an hour and was able to fix everything. 12/10 would recommend again.

From the owner: We offer in home visits for consumers, on-site and remote solutions for commercial clients, and a…read morelarge array of services. Everything tech related is our specialty! Computer services, printer installation and repair, website services, network line installation and repair, application and hardware training, and so much more!

Located right next door to Whole Foods, the only other store in that "shopping complex" on the…read morecorner of Chenal and Bowman. Shocked that this location was not already on Yelp??? The employees here are SOOOOO much more professional and friendly compared to the NLR location. A lot cleaner here as well. The few times my family and I have come here or I am here by myself, maybe 3 minutes pass until an employee notices and asks if I need help/if anyone has helped me. They seems to have a better working atmosphere at this location because I noticed a lot of the employees interacting with each other a lot more. Careful if you enter using the entrance on the Chenal side of the building (where geek squad installation is). I always notice people speeding towards the exit here and cut the corner too fast!

This was one of the worst retail experiences I've had, and after this, I have no intention of…read morespending another dollar at this Best Buy. I went into the store looking for advice on prebuilt gaming PCs with specific components. Instead of getting recommendations or speaking with someone who actually understood the products, the employee simply read the specifications off the display cards. I was already capable of reading the cards myself. The entire reason I asked an employee was because I expected them to provide knowledge beyond what was already printed on the shelf. If your sales staff can't answer basic questions about the products they're selling, what's the point? The refund process has been just as disappointing. I canceled my purchase after changing my mind and was told the money would be returned within 5-7 business days. That timeframe has passed, and my money is still tied up. It's unacceptable to leave customers waiting on hundreds of dollars longer than the promised window with little to no communication. Trying to get help online was an even bigger waste of time. I sat waiting for over an hour for customer support, only to walk away without any meaningful assistance. In the end, I was effectively told the issue would have to be handled through my bank anyway. If that's the only solution, why waste customers' time with a support system that doesn't actually resolve anything? After reading other reviews, it's easy to understand why this location has such a poor rating. The lack of knowledgeable employees, poor customer service, and frustrating refund process make for an experience that's hard to recommend. On top of that, it feels like the biggest priority is getting customers to sign up for a Best Buy credit card rather than providing actual service or expertise. This experience completely destroyed my confidence in shopping here. From now on, I'll be spending my money with local computer stores or online retailers like Amazon, where I can at least expect better service and a smoother buying experience. This store has shown me that customer satisfaction is clearly not a priority.