This clinic did testing to determine that I did not have minaries. Another two clinics told me that…read moreI was losing my hearing, and had mineries. Iowa clinic got it right. The physician was helpful and kind. And the person doing the testing was thorough and considerate. Thank you, Iowa, clinic E N T.

Dr petts is awesome. She gets to know her patients and provides great service. Every time I call…read morewith a question I receive a call back that day or early the next day (if I call very late in the day). Dr petts and her team are always willing to listen to concerns and explain everything in great detail. They are usually pretty much on time for appointments-which is a huge plus. The only negative thing I can say is there computer system will only schedule out a couple months-but if you need a six month appointment they do send a letter to remind you to schedule it.

The nurses were very kind, thoughtful and friendly. The hospital is also very clean and there's…read moreplenty of places to relax and unwind while you're waiting.

I went to the ER with severe back and stomach pain. I'm having a 6th back surgery soon and have had…read moresurgery to remove 1 foot of my colon due to a blockage. I told them I had the same symptoms as I did before that surgery. After waiting 4 hours where at one point there were only 3 other people, I finally left without being seen. One couple was still waiting and they had been there 6 hours. Another woman had been there about the same amount of time. She was very concerned about getting home because she came by ambulance and was in a non-folding wheelchair. One nurse was extremely rude to her and said the place they use to give patients rides home in a case like this was closed and asked if her family could get her. She said no. She was shaking and panicking. I tried to find a business that was still open and had no luck. I then asked on Facebook if anyone could help. A very nice woman agreed to drive from Ankeny to give her a ride! I went to the nurse and told her I found her a ride only to be told they had one for her since she had finally been taken to a room. Why this wasn't explained to us is beyond me. It would have saved this woman from panicking and me from spending an hour looking for a ride for her.

Thorough and knowledgeable providers, and a rarity for Iowa - providers who are of color so I don't…read morehave to fear someone not knowing what conditions and flare-ups will look like on melanated skin.

I have AGS. My levels are .32; anything over .10 is positive so mine are nearly three times the…read moreminimum positive result. The Public Health nurse who called me said I should see an allergist and get a prescription for epi pens because AGS is weird and even with low levels I could have an anaphylactic reaction (and as it turns out the absolute gastrointestinal misery I went through that spurred me to get the testing *was* a form of anaphylactic reaction). Unfortunately I chose this place. Over $600 to be told the AGS levels on my blood test were "likely a false positive" and therefore no Epi was prescribed. Visit notes list several things that were not actually done and says I likely have "food intolerance", not an allergy. Completely disregarded the fact that AGS is a reaction to a SUGAR molecule while the limited scratch tests he did on me check reactions to PROTEINS (which is why they are NOT reliable for testing for AGS). Did NOT prescribe an Epi for me, so I just starved my way through a two-week camping trip for fear of potential reaction. My visit notes also suggest a "pork sausage challenge" at the office over 4 hours to rule out AGS. That's NOT the way AGS works. With AGS you can eat something one time and not react at all, and have the exact same thing two days later and have a bad reaction. It's a crap shoot. It's just plain dangerous to suggest to someone they're not AGS based on the fact that they don't react within a few hours to *one* in-office challenge. What happens when someone celebrates with a nice steak dinner because this doctor said they had a false positive, and they wake up in hospital or worse because *that's* when their body decided to react?? I also do NOT appreciate the complete lack of transparency with respect to pricing. Prices and fees should be clearly communicated BEFORE testing so the patient can make an informed decision as to whether to proceed. I feel like the over $600 I was charged for this one short visit with minor testing was a massive overcharge. I won't be going back.

I gave birth to my first son here and I'm so glad we were recommended here instead of Des Moines,…read morethis place was amazing! The maternity floor was like a hotel, and we were in the same room the entire time, no need for moving around. Our nurses were so patient and clear with what they were doing and explained why if I asked, the anesthesiologist hooked me up to the epidural so expertly I barely felt it going in, felt like two bee stings if that. Even though it wore off before pushing, everything went smoothly and went very well, I couldn't have asked for better people! We had the option to leave the day of, but we were so comfortable we stayed an extra day, and thank goodness we did because they gave us so much useful information we didn't even think to ask. It's been a few weeks since then and him and I are doing fantastic, and I owe our good health to those nurses

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

Terrible time getting reimbursed…read more We saw Dr. Young who provided fine care. Had to pay out of pocket- nearly $6,000- as my child was not on our insurance yet. It took 3 months to get reimbursed despite insurance also coming thru 2 months prior. Got the run around from office staff with several conflicting excuses-- put on a reimbursement list, check is cut-should see it any day, billing isn't in house, etc. Finally getting to the point of absurdity and blatant disregard, we had called several days in a row, leaving voicemails and not getting anywhere or thru to anyone to help, at our whits end. Front desk must have gotten in touch with billing that was apparently 'closed' and the FINALLY sent the funds back to the card I originally paid with. Pretty easy fix for the absolute nightmare we went through to get repaid for a service rendered in early June. Would not recommend.

Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my…read moredaughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until who know if they are now after their submitted my complaint to the Iowa Medical Review Board. Details below: I took my daughter here to see Dr. Etan Young for coughing symptoms. On the first visit, Dr. Etan Young did not use his stethoscope to listen to her chest or back, instead he listened to me narrate her history over the last few years (of her intermittently getting a cough that would not go away for a couple of weeks). He told me he did not need to listen to her chest because from what I had told him he was sure it was asthma and to continue using the ibuterol inhaler and recommended I get in with the allergy center. He said the allergy center was a separate entity managed through them. I set an appointment at the allergy center at that time which was ,"United Allergy", the same building and down the hall from where we were seen by Dr. Young. As suggested by Dr. Young, we made an appointment at that particular allergy center. They conducted a prick test and determined Emilie was allergic to everything (all grasses, trees, weeds, mold, dust mites, feathers, cock roaches ). They said we should start her on allergy shots right away. The first 2 round of shots were done in their office and after ensuring we could confidently administer the shots on our own, they instructed us to administer the shots to her at home and return for the new vials containing higher doses each month. Once we were made aware of my daughter's allergies, we made sure to do everything possible to make her less susceptible to coming in contact with these allergens as much as possible. (We purchased special pillowcase and mattress covers, paid for a deep cleaning on our home without harsh chemicals, had our entire homes ducts cleaned, removed all stuffed animals from her bed, bought chemical free products, and kept our daughter inside on high pollen days (there were many times she was not outside playing with friends because of her alleged expansive allergies. We were very fortunate that an encounter of the mother of one of Emilies classmates, Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my daughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until ?!, if they are now after their submitted my complaint to the Iowa Medical Review Board.