1. Inwood Group

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New York, NY

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Inwood Group

5.0 (3 reviews)
Closed • Closed

Services - Inwood Group

Auto loan

Car and truck insurance

Inwood Group Photos

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8 years ago

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Rey Polanco - State Farm Insurance Agent - State Farm Agent

Rey Polanco - State Farm Insurance Agent

(13 reviews)

Washington Heights

(Updates posted below.) I recently transferred multiple policies over from another state and I have…read moreto say I'm not impressed. I inquired about the change in cost of my policies and I was put on hold after every question. After multiple instances of this, the agent promised to call me back, but never did. I had to call back myself and go through almost the whole routine again of giving information to transfer my policies. Then, a few weeks later, my auto and renter's policy transferred over but my personal articles policy did not. They didn't notify me of this-I found out by browsing my policies online. I called about it and was then told that I had to make the call to transfer that policy over, but I replied that that was THEIR job. Then, just a few minutes ago, I discovered that my residential address was completely incorrect-it was a temporary address that I stayed at for 3 months, and that was 4 years ago in a completely different state! I have moved a lot and this has been the least smooth experience in transferring policies I've had. It seems that this office is disorganized and that I get different information depending on who I talk to. UPDATE 3/25/2016 I just received a call from Rey himself. He sincerely apologized for my negative experience and said he wants to do whatever he can to make things better for me in the future. He also said he will be hiring more staff for the office to help things run more smoothly. So I'll add one star back for that. UPDATE 5/20/2016 Rey and his staff have worked hard in the past months to restore my confidence in their agency, and I am impressed. Now I'll give them 4 stars.

Called 4x in the last 3 months requesting a summary of benefits for my dad to be mailed to his home…read moreand not once has it been sent. He is home bond and blind, and I'm 2 hours away . What a serious inconvenience! Called yesterday and a gentleman picked up and told me that someone would call me back, never did.

Inwood Group - autoloanproviders - Updated October 2026

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