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Intricate Auto Glass

5.0 (13 reviews)
Open 7:30 am - 6:30 pm
Updated a few days ago

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Response time

1 hour

Response rate

100%

Services - Intricate Auto Glass

Auto window repair

Auto window replacement

Auto windshield repair

1 More Service

Auto windshield replacement

Intricate Auto Glass Photos

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Recommended Reviews - Intricate Auto Glass

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1 year ago

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2 years ago

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4 years ago

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3 years ago

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Fredy M.

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4 years ago

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Fredy M.

Thank you so much for your business!

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3 years ago

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Fredy M.

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3 years ago

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2 years ago

Fantastic experience! They were very nice and super quick with the repair! Fredy was great and Lourie was super nice with all my questions!

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4 years ago

They gave me a great price and responded the next day and was done in about an hour, get job and very friendly.

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Fredy M.

Thank you sir! We appreciate your business!

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3 years ago

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4 years ago

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4 years ago

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Ask the Community - Intricate Auto Glass

Review Highlights - Intricate Auto Glass

The tech, Fredy, showed up early, was very professional, and completed the replacement quickly.

Mentioned in 4 reviews

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Caliber Collision - My car had to be jacked up in order for the catalytic converter to be removed. No security cameras either.

Caliber Collision

(9 reviews)

Wish I could give a ZERO…read more I dropped my vehicle off at Caliber Collision located at 1604 and Marbach on August 7, 2024, and picked it up on August 15, 2024. I was told all repairs were complete and that the vehicle had been fully checked. The service representative, Robert, asked me to complete a survey and rate him a "10," explaining that the score affects his paycheck. Thankfully, I did not complete the survey immediately, because that weekend I received a service alert stating that my blind spot system was inoperable. I called my assigned service provider and left a message on Monday. He did not return my call until late Tuesday. I explained the issue, and he instructed me to bring the vehicle back on Thursday or Friday, August 22. When I returned on Friday, Robert said he would have to take the car to another center for a reset and re-calibration. I left the car and was notified by text an hour later that it was ready. When I picked up my car, Robert said the mechanic test drove it and confirmed the issue was fixed. He again asked me to complete the survey and "not mention" that I had to bring the car back because it would cause the survey to fail and affect his pay. This was inappropriate and unprofessional -- especially since returning for unfinished work cost me time and money. The next day (Saturday), the light came back on again. I called Robert on Monday morning around 8:30 a.m. and was told he would call me back after speaking with the mechanic. I never heard back, so I called again around 2:00 p.m. and scheduled another appointment. Later that day, he called and said he believed the sensor needed to be replaced and that he would contact Travelers for approval. I brought my car back on September 4 and picked it up on September 5. When I arrived, the receptionist handed me the keys and said, "If you need anything else, give us a call," because Robert was not available. The following day, the same blind spot light came back on for the third time. Continued Lack of Communication: On September 8, I called the shop and was told Robert was off. I called again on September 9 and was told he was at lunch, so I left a message. I called again on September 10 and was told he had stepped away from his desk. At that point, I asked to speak to the manager. I spoke with General Manager Alexia, who was extremely nonchalant about the situation. She said she would reach out to Travelers Insurance to get approval for my car to be sent to the dealership for further inspection and promised to follow up with me. I waited weeks with no response. On September 29, I called again because I still had not received any update, text, or email. Alexia said she was "still waiting on the insurance company." That same day, my lawyer's office contacted the Travelers adjuster, who confirmed that my car had already been approved to go back in. I immediately called the shop again on September 30 and left a message for Alexia. On October 1, I called back and was told she was at lunch, so I spoke with Robert instead. Robert said he knew nothing about my car being approved to return and that Alexia hadn't communicated anything to him -- which was odd, considering I had left multiple messages for him prior to speaking with her. On October 4, Robert said he would speak with Alexia to find out what was going on and would follow up with me. It is now well past that date, and no one has reached out. Current Situation: As of today, I have received no calls, emails, or updates from either Alexia or Robert. The Travelers adjuster has already approved the additional repair, yet the Caliber Collision staff have failed to take action. I have had to return my vehicle three times for the same issue, and it still is not fixed. To make matters worse, I now feel as though I am being ignored or "punished" because I left an honest review with Travelers Insurance. This level of service is unacceptable and unprofessional, especially from a repair facility recommended by the insurance company.

Well, I had two previous (recent) negative reviews of Caliber. Someone from the company wrote to…read moreme and asked me to contact them via email. I did that three times, and I never heard back. I presumed that was to find some solution, but I guess I was wrong. I presumed my email went to the main office, but someone from the problem location left me a voicemail asking me to stop leaving negative reviews. They said they might charge me additional fees, even though my car is no longer there. Biggest problem was this is the same person I originally had problems with, so having that person call me didn't make any sense. She said she would charge me storage fees even though my car was at their location for an extended time because they said they preferred I leave it there so they wouldn't have to assemble/reassemble it repeatedly. I felt the VM was threatening and unprofessional, so I did not respond. It made us even angrier. I believe the theft of parts from my car while it was at CC (from both the exterior and interior) might have been an inside job, but I can't prove it. No windows were broken and no doors were damaged and the trunk was not damaged. It was almost as if someone had the keys to the car. Of course, that's speculation on my part. So, I'm stuck with a $2,000+ cost for ADDITIONAL non-collision damage and theft done to my vehicle while it was at Caliber Collision. I ended up having the collision damage repaired by someone else and it came out very well. The stolen parts and physical damage were also replaced/repaired at my expense. I'll never use CC again. My insurance company will soon be asking me to review my experience with CC and that will be fun.

Intricate Auto Glass - autoglass - Updated May 2026

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