Avoid this company no matter what you do! Customer support is non existent! They prey on people that are in a bad situation and they are never helpful! They charge you for every little thing and accuse the customer that it is always their fault and not the device that's from the 90s! The device will drain your battery constantly leaving you stranded and cause you to have to spend more money buying a new battery for it to happen again down the road! Look at other options and avoid this company like the plague! read more

I have had my device installed for over a year and have had nothing but issues. Have had to have a device replaced already. Have had multiple lockouts at no fault of my own. Customer service is awful. Can't wait until my lease is up so I can have my device removed. read more

Wrote a lengthy review on trustpilot as well.see what that for a more detailed review. but i would give this company zero stars if i could. all i could say is stay away. unlike other people who had endless problems with their device, i could honestly say i did not. it's just trying to deal with them on a general level. dishonest liars no regard for what you have to say the associates have to be trained to lie. they have no conscience!! i mean the company is money hungry they need to bs you at the end to try to get another bi weekly payment. you people should be ashamed of yourselves!!! and all those participating in their shenanigans remember KARMAS a b____h ! for more see trustpilot!! stay away is all i could say !!!! read more

STAY FAR AWAY FROM INTOXALOCK - SCAM COMPANY THAT SETS YOU UP FOR FAILURE! If you're considering Intoxalock--DON'T. This company is a complete scam designed to drain your wallet with hidden charges, unnecessary lockouts, and a garbage device that's engineered for failure. Let me break it down: Their device is ridiculously sensitive. The smallest thing--like turning your key to the "on" position without blowing into the device--will trigger an error and lead to a service lockout. It's absurd. You'll get charged $25 every time you have to recalibrate the unit--and a 80 dollar fee from Intoxalock, which happens constantly. Sometimes for reasons you can't even control. Every lockout, every issue = $$$. Their device includes a pink wire that connects to your tachometer to determine if your car is running. BUT GUESS WHAT? Intoxalock deliberately removes the manufacturer's installation instructions so the techs don't hook this wire up properly. That means your car can be just sitting in accessory mode and the device will think it's running incorrectly. Boom. Another error. Another lockout. Another fee. Oh, and it gets worse in winter. In the Midwest, it's freezing, and no one tells you that you need to wrap the device in a blanket or else the cold will kill it. If the device freezes, it won't work, your car won't start, and you're stuck. Here's what happened to me: Last winter, my brand-new 2022 Toyota truck got completely drained because the Intoxalock device wouldn't let me start the car. I couldn't even turn off my headlights. Battery died. I replaced it--$275. Two weeks later, I left it parked for just three days. DEAD AGAIN. Another $275 battery. That's $550 out of pocket from a device that is supposed to help, not screw you. Add in constant recalibrations, bogus service fees, and a terrible leasing policy, and I've already spent over $1,300--My dui was from 2013 so the d.o.l only makes you do 4 months, well these dumb son of a bitchs, did not look at my paperwork and had me set up for 180 days, and that was 13 months ago. and my lease isn't even up. DO NOT GET INTOXALOCK. They don't care about safety. They don't care about you. They care about bleeding you dry, one lockout at a time. If you're required to get an interlock device--look elsewhere. Intoxalock is a trap. read more

WARNING: DO NOT USE THIS COMPANY! They are basically a scam, they will charge you money for nothing and their customer service is basically none existent and has no english speaking reps. They have charge my account with no warning and are impossible to work with. There are better businesses to work with! read more

They are a horrible company to go with you should shop around for other companies they have a bunch of hidden fees and their equipment will go off even when u dont start your car the equipment kills your car battery and their prices are higher than advertised. read more

Our experience with this company was absolutely horrible they are very unprofessional if I could give them a zero I would our lease never went to the dmv and when we called to figure out all the paperwork and see what was going on the lady hung up on us, when we finally decided to just take the machine off the vehicle to go somewhere else with our business we paid more than 600$!!! The mechanic they sent to take off the machine was so unprofessional he couldn't find the our address so he called us angry saying "this is stupid I'm not doing this " and told us to call the company for someone else so we did and they charged us double what the other guy was going to charge us we finally got it off and took our business elsewhere where but the worked here and very unprofessional read more

This company is overrated and overpriced. The lease fees are high and the calibration centers charge whatever they want. The customer service is horrible and the waittimes on phone calls can be over an hour. Customer service reps have basically no knowledge of their product or how to trouble shoot. read more

A MAJOR POS that has cost me thousands in lockouts. Only to find out after 2 years of the installer saying it wasn't the machine, I went to a different installer who said the install WAS ALL JACKED UP. Intoxalock says "sorry" and gives me a few bucks back. They know they got you by the balls so they treat you like Shi+. Good luck UNDERSTANDING anyone on their customer service line....IN INDIA. Unfortunately, one star was as low as I could go. read more

Horrible company. I've had two lockouts because of a device malfunction. Customer service is horrible. One guy hung up on me. Every lock out comes to about $80. Plus the shop fee as well as the $60 every two weeks for the device. It's a joke. Then they can't even do there rebates correctly. First they told me I needed to email the rebate form to some other address. They never provided the address. Then I spoke with a supervisor that told me that was the correct address. Only for them to tell me the form wasn't complete which it was. Then that it wasn't the right form, which it's the form they sent. If you need to drive, carpool or Uber. You save lots of money time and stress. Horrible device and horrible company. read more

Lies, lies, lies! From the very beginning I was lied to about installation fees, bi-weekly pricing and then multiple times I was told they scheduled my appointments just to show up and nothing was actually scheduled. Hold times to get help are alwasy 30 mins to 1 hour. I know its mandatory to have the device but that doesnt mean you should deal with all the extra issues. I recommend any other provider. 1 star because they make you give a star for some reason. Not worthy of even half a star. read more

Do not setup auto pay for device lease. They steal from you and when you call nobody answers. I stayed for an hour and half in hold, nobody came to the phone and then they hanged up on me. read more

Terrible. It has to be used but is very defective with issues that require your car to get towed to the center. The tow truck company referral was THREE HOURS LATE. No call about running late, NOTHING. PA DESERVES BETTER. read more

better off never driving again. Got the thing put in my moms car 200 bucks instillation plus biweekly payments. thing bricked her battery or alternator on the first day. Gotta get it towed. read more

The customer service is the worst part especially when you want to remove device. When I wanted to make payment 5 min wait but the last month trying to get in contact with them to remove was minimum 25 min before talked to anyone on 5 separate occasions. The intoxilock person even lied after having me on hold for 50 min before answering then told me they couldn't get in contact with service provider and put me back on hold but I was on other phone with service center and they didn't receive phone call or email then while on hold the phone just hung up after 1 1/2 hr. read more

Horrible customer service and has to be the worst product on the market. I've had it for 2 years and have needed 3 tows, multiple replacements most of which they did cover the cost but it's still time I have to take out of my day. I need to purchase my second battery in 2 years and they deny it damages batteries .. ok. . I was told they would pay for my most recent tow but surprise! they won't. according to them it's not the machines fault. I will scream from the rooftops to everyone I know not to use this company. save your self a headache and use smart start. read more

The worst company ever. They never answer the phone, on hold for hours, don't resolve problems. I would give them a zero. I hate these people, they should be sued and put out of business. Again, they never answer the phone. read more

Intoxalock got a lot better once I added the intoxalock cover cup by JUG-or-NOT. Nobody even knew I had the intoxalock.. I highly recommend them.. read more

Intoxalock Ignition Interlock - Intoxalock is so much better is disguised as a water jug... - Interlock Systems Near Me - Antioch, California

THE WORST! DO NOT USE. One of their service centers installed equipment incorrectly and they will not cover the $4000 of re-wiring work that had to be done. USE ANY OTHER COMPANY! If I could leave 0 stars I would. read more

charging me for services, I didn't ask for, to me, or never got. Charging me for a sleeve charge, and I have never had a sleeve, not once. to believe that I had to use their roadside assistance that is I used it once and waited three hours and the guy still couldn't get my car started. These are hidden fees. They're hidden well enough and consumer is what these charges are and that a read more

Negative-STARS Horrible company to deal with, all around. They will quote you one price, then charge hundreds of dollars over what they told you it would be. They bill you for charges that don't exist. I have checked with my local DMV, and the charges they list on my account, DO NOT EXIST. The device has caused serious mechanical problems with my vehicle. I have been inside a retail store shopping and came out to the parking lot, to my vehicle sitting there running, unlocked, just waiting for someone to steal it. They advised me that I might have to pay to get it fixed, but I won't know till I bring it back to the installer. I am sure they will say it's not the device's fault. DO NOT USE THIS COMPANY. read more

worst company i ever dealt with. my device got stolen out of my car, they wanted to charge me 3000$ to replace it until they seen i had the insurance on it and it still came out to $700 because i didn't have a police report. SCAM. now its time to remove the device and i can not get anyone on the phone to schedule the removal! I was literally on hold for an hour and 41 minutes before i had to hang up! read more

Intoxalock Ignition Interlock - Time on hold with this company!! - Interlock Systems Near Me - Antioch, California

Intoxalock and Department of Transportation are Crooks! Intoxalock is in bed with your state department of transportation. In my case it's Maryland. I missed a deadline to calibrate due to me being away for business. Came back Friday evening, locked out Saturday, had to wait for Monday, pay Intoxalock $40 to unlock my vehicle, then Maryland extended my time with Intoxalock by 1 full month, to take and rob me of more money in fees. These politicians and bogus companies like Intoxalock are absolutely shameless in taking advantage of us citizens and robbing us in plane sight! Shameful criminal policies! read more

Worst company ever. They treat you like a probation officer would treat you. They make your life miserable if anything should goes wrong during your time with this device. If you miss a calibration date, rather than just take the device to the shop like usual to calibrate EVERY month, you have to tow your car. Then have an inspection done and you must pay a hefty fee. They always think you are lying and you get different answers from everyone you speak with at intoxalock. When you call them, they make it extremely difficult to speak with anyone but hanging up on you if you don't hit the right sequence of numbers. WORST COMPANY OUT THERE! read more

This is the worst company ever to work with. If you are ever in need of an interlock device go elsewhere if you can. They are extremely rude. If you have any trouble with their device (and you will have many) and have to call them for troubleshooting be prepared for them to talk to you like you are stupid (asking if you turned the key when your car won't start), their suggestions are even more insulting (try putting the car in drive and then back into park before starting it), and they argue and talk over you if you try to question them in any way. read more

Intoxalock is a total JOKE! Before committing to this company they are so nice and now I realize FAKE! After connoting they don't answer calls or emails. TERRIBLE-TERRIBLE-TERRIBLE! read more

I would not use this company at all costs. I have had an intoxalock in my car for over 2 years and have had nothing but trouble. I had a cable go out on the unit. My car would not start because of the equipment failure. Even with towing insurance I still had to pay $100 to have the car towed and the cable replaced when it was no fault of my own. Beware that the device will drain you battery and cause a lockout which will cost you $75. I have been stranded because of malfunctioning intoxalock. When you call customer service you talk to someone with limited understanding of English. I am beyond frustrated with this company. These are just a few of the problems that I have encountered. I would use anyone but them. I'm just trying to warn others before they use intoxalock and go through the frustration that I have. read more

AVOID THIS COMPANY. This is by far the quest company i have even dealt with. I could go on for days about all the time at work and even a job that this company cost me. I got a DUI for marijuana, I don't drink, I have never ever blown anything but a 0.0. I have missed so much work cause I would go to start my truck and their equipment failed AGAIN. Eventually my boss laid me off until I can get it out. They have started my 12 months over repeatedly. Now I have been without a vehicle for 5 days and they admit it's due to their equipment failing but I still have to pay over $100 to have it towed to the shop. Just do a little research. There are other companies. Any would be better than this. They also have a class action lawsuit against them. You can Google it read more

Their customer service is horrible. When the device malfunctions, they tell you to have your car towed so they can replace the device. If you insist, they will send you a replacement device for $70+. We have had the device for less than 6 months and have already had to have it replaced twice. read more

Their equiptment is shotty and can give false readings. This is only the beginning of the problems with this company. Customer support does not answer the phone and I have been trying to get my device (which is eligible for removal) out and NOBODY is answering the phone. I would never reccomend anyone to use this company in order to save money or for any other reason because of the headache that comes with trying to get them to remove the device. My device should be out of my car and I am stuck with it until someone answers the phone. BEYOND FRUSTRATING. If someone from intoxalock could reach out to me I would really appreciate it 5095950885 read more

This company is inept at best. More likely they are a predatory business that preys on people who made a mistake and are trying to navigate unfamiliar territory. The nightmare I've experienced with them has caused me extreme distress. They make mistakes. Costly mistakes. In my case they admitted it. Now they're holding me hostage to their device. Avoid this company like the plague. There are better more reliable companies read more

We lucked out and got the best, friendly, caring guy to help us with this somewhat difficult and emotional journey of putting in and operating our voluntary breathalyzer machine. Matthew was just the best and at installation - Alan was absolutely fabulous to work with and so helpful to instruct with no judgment and caring instructions. It simply couldn't have asked for a better experience. Especially given the challenges of what led up to the necessity of the damn thing!! I would recommend anyone struggling with this dangerously life changing addiction to install one of these in your car. The peace of mind is worth 100 times what it costs to install. For sure get Intoxalock to arrange the installation with California Audio in Salt Lake City! You won't be sorry and you might save more than one life!! I had some problems with my account and a general manager called me and worked it out for me. That's impressive- I think they are working on having better customer service. For me I'm glad I went with this company. read more

DO NOT USE THIS COMPANY!!!!! This device is very difficult to use and I have been unable to drive my vehicle because I can not get my car to start. This product is not user friendly. I got locked out from driving my car because it kept telling me to blow harder. I was to the point of almost passing out while driving. They did a bait and switch sales approach and said payment amount was one payment and they failed to tell me that this payment amount was biweekly. I would give them zero stars if allowed. read more

This company should not be in business. it is a scam that messes with people's livelihood. My device malfunctioned after only 2 days of having it. I was on the phone with customer service from 8 am to 1 pm today and got absolutely nowhere. Their so called roadside assistance is a joke. I had to call my insurance to have my car towed to my device center. It took my installation guy to get ahold of them so I can get the device removed. In two days I've spent over $400 on this and they are trying to charge me an additional $170. I have reported them to the BBB and I want refunded in full for all of this nonsense. They don't care about you trying to get things in order they care about their money. Every time they would transfer to get the device removed they would hang up on me. They need to be shut down! read more

Absolutely do not go with intoxalock for your interlock device. Horrible customer service, the device will drain your battery unless you install a maintainer and plug it in every night, and the worst part I've delta with is if you get put into a lockout, they will charge you $80, period. And no, they will not refund that charge, even if you had scheduled maintenance from the app. If you have them now, id suggest removing your checking card info from their servers and only using you bank account and routing info that way when they try to give you a bogus charge, you can stop the transaction. There is no reason to charge someone for a lockout that happened because of faulty equipment. Granted yes the money was refunded, but only to my intoxalock account. Don't get into bed with these crooks, and if you are already, do everything you can to get out. read more

If I could give this company less than one star I would. If you just got a dui and you need to put an Interlock machine in your car I implore you!!! NO I AM ACTUALLY BEGGING YOU TO LOOK FOR ANOTHER COMPANY!!!!! I basically just threw away $900 dollars to pay an authorized audio dealer to install and two days later to uninstall this piece of crap machine. THIS IS AN HONEST REVIEW AND I NEVER REVIEW ANYTHING BUT IM LITERALLY TRYING TO SAVE YOU!!! YOU ALREADY MADE ONE MISTAKE GETTING A DUI IF YOU GET THIS MACHINE IT WILL BE YOUR SECOND MISTAKE THAT YOU WILL INSTANTLY REGRET!!!! Let me just mention first this machine is huge anyone can see it in your car which is prone to someone smashing your window just to steal it to make a few bucks. The amount of breathing that is required to pass is so ridiculous. You have to do it so strong. *(I do not smoke or drink and I free deep dive) so my lungs are top notch. I literally almost passed out and got into a car accident. Because I had to do 3 to 4 BACK TO BACK continuous breaths because it continued to say missed breath and or you're not breathing hard enough. It's like the machine wants you to fail so that they can collect money from you! It says that it gives you 5 minutes to collect breath, but that is not true. It immediately wants you to blow after 5 seconds and if you Miss that blow, You Fail! It definitely does not give you time to pull over at all If you need to... The extremely loud alarms, give you such high anxiety, which make you nervous and hard to breathe. I called the company and I told them that I thought the machine was faulty. But they said that they do not send out faulty machines that they test And calibrate each machine before it is sent out to the reputable dealer that installs. Not to mention you have to start the car every day Because it pulls the battery from your car to keep the machine charged. So if you have to do jail time, or you work from home and dont drive every single day. Or still drink at home responsibly or if you have to go on vacation for any reason, you have to have somebody at home to start your car every single day or lockout. If you live in a semi cold area, not even snow, you have to sit in your car and wait so that the machine warms up so that you can breathe into it before you start your car. So you lose 5 minutes of just sitting in your car, waiting for this machine to warm up. You have to bring a warm towel and wrap it in the warm towel like a damn baby!!! Can't even imagine how long you have to wait if it snows in your area. It is illegal to disconnect the machine and bring it inside of your house!! They consider it tampering, and you get a fee and in trouble. THIS COMPANY IS SUPER EXPENSIVE TOO!! MONTHLY FEE AND CALIBRATION FEES. I MET SEVERAL PEOPLE THAT CONFIRMED THAT THEY DO NOT ANSWER THE PHONE. WHEN YOU NEED TO REMOVE THE MACHINE, THEY WAIT MONTHS SO THAT YOU HAVE TO CONTINUE PAYING BEFORE THEY ACTUALLY ANSWER YOU. SO YOU COULD BE DONE WITH YOUR SENTENCE AND THEY MAKE SURE TO MAKE IT EXTREMELY DIFFICULT TO GET A HOLD OF SO THAT YOU WHO CONTINUE PAYING AS LONG AS POSSIBLE. THE REASON WHY THIS MACHINE IS RATED NUMBER ONE IS BECAUSE THEY HAVE A DEAL WITH THE COPS A GET A PORTION OF THE PEOPLES PAYMENTS. I'M DONE BEING TAKEN ADVANTAGE OF DURING THIS TIME OF VULNERABILITY!!! THEY KNOW THAT AT THIS TIME, WE ARE JUST TRYING TO PAY AND COMPLY WITH THE LAW SO THAT WE DON'T GET IN TROUBLE AND THEY'RE TAKING ADVANTAGE OF US WHO MADE A MISTAKE AND UNFORTUNATELY GOT A DUI. SAVE YOURSELF AND STAY FAR AWAY FROM THIS COMPANY!!!!! read more

Absolutely terrible service they offer litterally nothing but ways to take your money no help services like if your locked out and have no way to get a tow your screwed and it's illegal if you try to get home by removing it plus the ststem murders car batteries steer clear from this company if you value your time and money!!! read more

They hung up on me three times in a row when calling about a lockout. This company is scam and has no real intention of helping anyone. I would recommend any other company possible. read more

This company sucks! I was on a time limit with dmv before they suspended my license. Intoxalock messed up my vin number on the paper dmv needed and I had to wait 4 days for the correct one. So my license got suspended and I had to pay the dmv fees. Also when signing up for this company the guy gave me the price and then once I signed the lease the price went up! Horrible company!! read more

Interlock customer beware. (This is not a review for the shop that placed the device, the shop and mechanics were very helpful and kind. This is an Intoxalock review.) I went with this company because my attorney had a coupon for them, and I thought they were less expensive. After this experience, my attorney is no longer recommending this company, and I deeply regret giving them my business. 1. The price they quote monthly is false. They charge bi-weekly, not twice a month, so this means extra payments. They also charge random fees for things that are not used. This makes them the most expensive company out of all of the options I had. 2. The hold time can easily be 30-40 minutes, and many times, they will hang up on you once they're finally on the line. It is very difficult to talk to a real person. I always had to pretend I had a lockout just to get someone on the phone. 3. Once they're on the phone, their Indian accent is so thick that they're almost impossible to understand. The company also said they do not have the ability to transfer calls and do not have supervisors. So, if you can't understand them, you have to start the process all over again. 4. The Intoxalock workers will lie to you. They will tell you they're waiving fees, but then they charge the fees anyways. They will tell you that they can troubleshoot from their department, but then they will tell you they don't have that capability. They will tell you they made notes to your account for the next person to be able to help more effectivity, but then the next person will say there are no notes. 5. The interlock device started to have problems and they refused to fix the device and instead charged multiple lockout fees. The device would stay active long after my car was off and then go off randomly and that would cause a lockout. The volume stopped working and the device had to be monitored by sight. 6. When it was time to remove the device, they stated it was 60 dollars plus the 200 to take it out. They then charged another 340 dollars for random fees. 7. Worst of all for me was that the Intoxalock workers seem to have no compassion or willingness to help when something did go wrong. They were rude and would not help when things went wrong. There is no one you can talk to if you have a problem. There is no recourse when something goes wrong. There isn't a person you can go and see. You are completely in their mercy, and that is not something this company has. read more