you I could rate 0 stars I would. My experience with Intoxalock has been a nightmare this year. 1 My lease was never sent to the DMV since I signed it 11/2024 so my licence has been suspended for a year. I have called in multiple times to have the lease sent because the DMV would not take the lease from me directly; it has to come from your team in order to accept it. eye roll The 3 people I talked to including a manager stated they would send the lease over and call me back to confirm and never sent it over and never called me back. I have called multiple times and talked to multiple people and it still has not been resolved in 10 months. :( So my license has been suspended and interlock will probably be extended by another year due to this issue. I plan on taking this to court and fighting this if it does happen. The other issue was that the intoxalock burned out the ignition switch in my car in July and stopped in mid traffic so I towed it to a mechanic. The Mechanic stated it was the intox machine not giving power to the switch in the ignition and the approved maintenance store will need to address that repair, so I had it towed AGAIN to car toys. Your approved repair shop . When I dropped it off Alex the store employee stated they hated intox and recommended we just have it taken out and go with another company. I told Alex I have a month left to get it off. I'm not doing that so please just do the repair so I can get on my way. Later in the week no word about the car so I called car toys to get an update. Alex stated no it was not the intox, they took it out and the car still will still not start. So I AGAIN had the car towed back to a certified mechanic and they said "duh it wont start because the switch is fried. They needed to repair the switch for the car to run. AGAIN we towed the car back to car toys. Talked with a manager at this time as you can understand. I'm getting very frustrated with the lack of communication and drive to help solve this issue. As well as the back and forth towing being done. The manager toby stated if we bought the ignition switch they would change it out for us, that was a friday. Monday Alex from car toys called me and stated he didnt care what his manager said he would not do the repair because he does not think that is the problem and he's not comfortable. He wanted me to replace the intox machine with another company instead repairing the switch and replacing the intoc machine with a new one. I lost my mind at this point!! I cannot afford to change companies and I'm 2 months away from getting the machine off. I feel like there was no consideration from car toys on the amount of back and forth I had been doing to just get my car repaired from the damages done from the intox machine. I stated to Alex that a certified mechanic is saying that is the problem, can you just do the repair and if it does not work we can go from there but everyone else is saying. Yes, that is the issue. Alex refused so we had to have them take the intox alock out of the car so we could AGAIN tow it back to the mechanic to repair. I have spent hundreds of dollars on repairs for this car and towing back and forth for the issues with intoxalock and the inability of car toys to service the device. I put in my receipts to be reimbursed for the repairs. Since that request I have spent a few hundred more, I just read more

I would give this company zero stars if I could and I should have done further research when getting this device installed seeing that almost all its reviews are BAD. DO NOT GET THIS COMPANY FOR IGNITION INTERLOCK! They lie and steal all your money. They already sent me two faulty boxes and don't want to refund me my payment and I haven't even been able to use the car. Also, the sales rep said it was going to be monthly payments but now turned biweekly. This company sucks so bad they even have multiple reddit threads with people having the WORST customer service and have many issues with their ignition interlocks. My advice if you already have this shitty company is to record every time you turn on your car and every time you turn it off so they don't try to rob you of more money. read more

The company is a scam. Quote you a price and then tack on a bunch of hidden fee's. They claim the device doesn't kill your battery but will die if you don't start it for 2 days and then charge you $75 lockout fee for no reason. Horrible customer service . read more

Intoxalock is horrific!! Terrible in every aspect........... the device never works and the customer service is non existent intoxalock is basically legal extortion read more

Intoxalock as a whole, meaning it be the company, the employees & representatives, or even the service centers that provide services to the device itself pride themselves with odious communication skills, if any at all; meaning they will reassure you as a consumer of one thing and then purposely do or tell the state you're in the opposite. Their representatives are not informed of legal requirements that any specific state need, and naturally anything you as a consumer require for your compliance? Forget it. Don't even imagine it, because Intoxalock is sure to do absolutely anything in their power to keep you paying for their device and services as long as they can. Imagine a blood transfusion but with your finances.. You will be giving everything you earn to Intoxalock no matter how well you do in the eyes of your state laws because truthfully they are at the receiving end of your life blood, too; A pyramid scheme involving you, Intoxalock, and the state you received a DUI in, and guess who's at the bottom of that pyramid? Whose finances are holding up the entire thing? read more

If I could give 0 stars that would be to much. there should be negative stars. This company does not take care of there customers. They make everything mor difficult for you. All they care about is money. They want to charge you for their own equipment failure. After 5 years of dealing with this terrible company I am finally done with them. If anyone has to deal with this kind of thing do your a favor and get a different company. read more

Lied about pricing on install, Led about pricing on bi weekly payments, Lied about pricing on uninstall. Customer service is extremely rude and unprofessional, usually you can't u Serrano anything they say, other than the attitude. The interlock unit will lock your car out if your breath is too WARM! (good luck in the summer time), if this happens you will have to get your car towed from where ever it's at. I am an electrical engineer so I understand this next issue is designed to be this way, The unit has parasitic voltage draw, meaning it will drain your battery with your car off, when this happens it triggers a (lock out) causing you to have to get your car towed and pay them over $100 to reset it! Before they sign up for the unit, they will offer you a discount if you choose them. But what they don't tell you is there is a hidden fee for account set up, that the discount doesn't even fully cover, so you didn't save anything. When you try to get the unit removed, they'll have you on a 30 minute to 1 hour wait time I assume to get you to hang up. This company is literally a scam every step of the way BUYER BEWARE. read more

This company is a scam and nothing but trouble. Even after serving my time with the device and having it removed they tried to continue to charge me multiple times. AFTER MY TIME WAS UP AND THE UNIT WAS REMOVED. Now they claim they are gonna send the unpaid fraudulent bill to collections. If they do I'll be getting an attorney. Please avoid these scam artists at all costs. They are nothing but thieves and a headache and are nearly impossible to get in touch with on the phone. read more

I have had my device installed for over a year and have had nothing but issues. Have had to have a device replaced already. Have had multiple lockouts at no fault of my own. Customer service is awful. Can't wait until my lease is up so I can have my device removed. read more

GO SMART START!!! The intoxaloc company does not hire americans or people that speak much english. The phone calls go to india and you spend hours going around in circles. The installers have no real office just a garage bay in a dark lot and don't speak much English either read more

Avoid this company no matter what you do! Customer support is non existent! They prey on people that are in a bad situation and they are never helpful! They charge you for every little thing and accuse the customer that it is always their fault and not the device that's from the 90s! The device will drain your battery constantly leaving you stranded and cause you to have to spend more money buying a new battery for it to happen again down the road! Look at other options and avoid this company like the plague! read more

Worse customer service I've ever experienced. Had me on hold for more than hour transferring back and forth then hung up.

STAY FAR AWAY FROM INTOXALOCK - SCAM COMPANY THAT SETS YOU UP FOR FAILURE! If you're considering Intoxalock--DON'T. This company is a complete scam designed to drain your wallet with hidden charges, unnecessary lockouts, and a garbage device that's engineered for failure. Let me break it down: Their device is ridiculously sensitive. The smallest thing--like turning your key to the "on" position without blowing into the device--will trigger an error and lead to a service lockout. It's absurd. You'll get charged $25 every time you have to recalibrate the unit--and a 80 dollar fee from Intoxalock, which happens constantly. Sometimes for reasons you can't even control. Every lockout, every issue = $$$. Their device includes a pink wire that connects to your tachometer to determine if your car is running. BUT GUESS WHAT? Intoxalock deliberately removes the manufacturer's installation instructions so the techs don't hook this wire up properly. That means your car can be just sitting in accessory mode and the device will think it's running incorrectly. Boom. Another error. Another lockout. Another fee. Oh, and it gets worse in winter. In the Midwest, it's freezing, and no one tells you that you need to wrap the device in a blanket or else the cold will kill it. If the device freezes, it won't work, your car won't start, and you're stuck. Here's what happened to me: Last winter, my brand-new 2022 Toyota truck got completely drained because the Intoxalock device wouldn't let me start the car. I couldn't even turn off my headlights. Battery died. I replaced it--$275. Two weeks later, I left it parked for just three days. DEAD AGAIN. Another $275 battery. That's $550 out of pocket from a device that is supposed to help, not screw you. Add in constant recalibrations, bogus service fees, and a terrible leasing policy, and I've already spent over $1,300--My dui was from 2013 so the d.o.l only makes you do 4 months, well these dumb son of a bitchs, did not look at my paperwork and had me set up for 180 days, and that was 13 months ago. and my lease isn't even up. DO NOT GET INTOXALOCK. They don't care about safety. They don't care about you. They care about bleeding you dry, one lockout at a time. If you're required to get an interlock device--look elsewhere. Intoxalock is a trap. read more

Shit company. No support. Multiple 45 min calls to support with no person on the phone to assist. As a mechanic this is disgusting. I will not "provide a sample" as im not sticking my lips on this filthy piece of shit. I didnt fuck up and get popped for a dui yet i have to deal with this to fix the customer problems. My insurance doesn't allow for people in the shop. No way to deactivate the device while repairs are being made. I will never repair another vehicle with this garbage installed. This in no way should be my problem. Yet here I am. Nothing but a scam so I guess the battery is just gonna dead and the customer can deal with the issues caused. I will be in contact with legal representation over this and will be starting a class action lawsuit of this ridiculous scam. read more

They are a horrible company to go with you should shop around for other companies they have a bunch of hidden fees and their equipment will go off even when u dont start your car the equipment kills your car battery and their prices are higher than advertised. read more

WARNING: DO NOT USE THIS COMPANY! They are basically a scam, they will charge you money for nothing and their customer service is basically none existent and has no english speaking reps. They have charge my account with no warning and are impossible to work with. There are better businesses to work with! read more

Our experience with this company was absolutely horrible they are very unprofessional if I could give them a zero I would our lease never went to the dmv and when we called to figure out all the paperwork and see what was going on the lady hung up on us, when we finally decided to just take the machine off the vehicle to go somewhere else with our business we paid more than 600$!!! The mechanic they sent to take off the machine was so unprofessional he couldn't find the our address so he called us angry saying "this is stupid I'm not doing this " and told us to call the company for someone else so we did and they charged us double what the other guy was going to charge us we finally got it off and took our business elsewhere where but the worked here and very unprofessional read more

I had my ignition interlock installed on 3/26/2026. I drive my car maybe twice a week to and from work. I was told by the company that installed it to disconnect the blower from the car on cold nights because it will take longer to warm up in the morning. I have disconnected it three times, I came out of work on Monday and tried to connect it and the part that holds the cord broke off. I had to drive home 4 miles holding the wire into the blower hoping that it wouldn't disconnect and lock my engine. As soon as I got home I called the company that installed it and they told me to bring my car in on Tuesday. I had a friend come with me to hold the wire in place. Before I left I called Intoxallock and spoke to an agent and let her know the situation and to also make sure if it did disconnect that I was not paying the fee due to their faulty equipment. She informed me that she had to call the company and put a work order in. She proceeded to tell me that she tried to call them 6 times and no one answered so once I got there I was to call her back. When I got there the office manager told me that no one had called her or her assistant that they had been there the whole tim. So the agent platantly lied! Needless to say I had to call Intoxalock again go through the whole story once again, to make a really long story short after them speaking to the Mechanic, the office manager they were overnighting the new blower because they had none in stock. As we were ending the call the mechanic had secured the wire I go to start my car and Intoxalock had turned it off with an error. My car is at the garage and I had to find a ride home. I called the garage to see if my part came in today and what a surprise it didn't, another lie!! What really pisses me off is that I have to pay for something that doesn't work due to their faulty equipment. The thought of dealing with them for a year is beyond comprehension. read more

A MAJOR POS that has cost me thousands in lockouts. Only to find out after 2 years of the installer saying it wasn't the machine, I went to a different installer who said the install WAS ALL JACKED UP. Intoxalock says "sorry" and gives me a few bucks back. They know they got you by the balls so they treat you like Shi+. Good luck UNDERSTANDING anyone on their customer service line....IN INDIA. Unfortunately, one star was as low as I could go. read more

Horrible company. I've had two lockouts because of a device malfunction. Customer service is horrible. One guy hung up on me. Every lock out comes to about $80. Plus the shop fee as well as the $60 every two weeks for the device. It's a joke. Then they can't even do there rebates correctly. First they told me I needed to email the rebate form to some other address. They never provided the address. Then I spoke with a supervisor that told me that was the correct address. Only for them to tell me the form wasn't complete which it was. Then that it wasn't the right form, which it's the form they sent. If you need to drive, carpool or Uber. You save lots of money time and stress. Horrible device and horrible company. read more

This company is overrated and overpriced. The lease fees are high and the calibration centers charge whatever they want. The customer service is horrible and the waittimes on phone calls can be over an hour. Customer service reps have basically no knowledge of their product or how to trouble shoot. read more

Lies, lies, lies! From the very beginning I was lied to about installation fees, bi-weekly pricing and then multiple times I was told they scheduled my appointments just to show up and nothing was actually scheduled. Hold times to get help are alwasy 30 mins to 1 hour. I know its mandatory to have the device but that doesnt mean you should deal with all the extra issues. I recommend any other provider. 1 star because they make you give a star for some reason. Not worthy of even half a star. read more

Do not setup auto pay for device lease. They steal from you and when you call nobody answers. I stayed for an hour and half in hold, nobody came to the phone and then they hanged up on me. read more

Terrible. It has to be used but is very defective with issues that require your car to get towed to the center. The tow truck company referral was THREE HOURS LATE. No call about running late, NOTHING. PA DESERVES BETTER. read more

better off never driving again. Got the thing put in my moms car 200 bucks instillation plus biweekly payments. thing bricked her battery or alternator on the first day. Gotta get it towed. read more

The customer service is the worst part especially when you want to remove device. When I wanted to make payment 5 min wait but the last month trying to get in contact with them to remove was minimum 25 min before talked to anyone on 5 separate occasions. The intoxilock person even lied after having me on hold for 50 min before answering then told me they couldn't get in contact with service provider and put me back on hold but I was on other phone with service center and they didn't receive phone call or email then while on hold the phone just hung up after 1 1/2 hr. read more

Horrible customer service and has to be the worst product on the market. I've had it for 2 years and have needed 3 tows, multiple replacements most of which they did cover the cost but it's still time I have to take out of my day. I need to purchase my second battery in 2 years and they deny it damages batteries .. ok. . I was told they would pay for my most recent tow but surprise! they won't. according to them it's not the machines fault. I will scream from the rooftops to everyone I know not to use this company. save your self a headache and use smart start. read more

The worst company ever. They never answer the phone, on hold for hours, don't resolve problems. I would give them a zero. I hate these people, they should be sued and put out of business. Again, they never answer the phone. read more

Intoxalock got a lot better once I added the intoxalock cover cup by JUG-or-NOT. Nobody even knew I had the intoxalock.. I highly recommend them.. read more

Intoxalock Ignition Interlock - Intoxalock is so much better is disguised as a water jug... - Interlock Systems Near Me - Antioch, California

THE WORST! DO NOT USE. One of their service centers installed equipment incorrectly and they will not cover the $4000 of re-wiring work that had to be done. USE ANY OTHER COMPANY! If I could leave 0 stars I would. read more

charging me for services, I didn't ask for, to me, or never got. Charging me for a sleeve charge, and I have never had a sleeve, not once. to believe that I had to use their roadside assistance that is I used it once and waited three hours and the guy still couldn't get my car started. These are hidden fees. They're hidden well enough and consumer is what these charges are and that a read more

Intoxalock and Department of Transportation are Crooks! Intoxalock is in bed with your state department of transportation. In my case it's Maryland. I missed a deadline to calibrate due to me being away for business. Came back Friday evening, locked out Saturday, had to wait for Monday, pay Intoxalock $40 to unlock my vehicle, then Maryland extended my time with Intoxalock by 1 full month, to take and rob me of more money in fees. These politicians and bogus companies like Intoxalock are absolutely shameless in taking advantage of us citizens and robbing us in plane sight! Shameful criminal policies! read more

Negative-STARS Horrible company to deal with, all around. They will quote you one price, then charge hundreds of dollars over what they told you it would be. They bill you for charges that don't exist. I have checked with my local DMV, and the charges they list on my account, DO NOT EXIST. The device has caused serious mechanical problems with my vehicle. I have been inside a retail store shopping and came out to the parking lot, to my vehicle sitting there running, unlocked, just waiting for someone to steal it. They advised me that I might have to pay to get it fixed, but I won't know till I bring it back to the installer. I am sure they will say it's not the device's fault. DO NOT USE THIS COMPANY. read more

worst company i ever dealt with. my device got stolen out of my car, they wanted to charge me 3000$ to replace it until they seen i had the insurance on it and it still came out to $700 because i didn't have a police report. SCAM. now its time to remove the device and i can not get anyone on the phone to schedule the removal! I was literally on hold for an hour and 41 minutes before i had to hang up! read more

Intoxalock Ignition Interlock - Time on hold with this company!! - Interlock Systems Near Me - Antioch, California

Worst company ever. They treat you like a probation officer would treat you. They make your life miserable if anything should goes wrong during your time with this device. If you miss a calibration date, rather than just take the device to the shop like usual to calibrate EVERY month, you have to tow your car. Then have an inspection done and you must pay a hefty fee. They always think you are lying and you get different answers from everyone you speak with at intoxalock. When you call them, they make it extremely difficult to speak with anyone but hanging up on you if you don't hit the right sequence of numbers. WORST COMPANY OUT THERE! read more

Intoxalock is a total JOKE! Before committing to this company they are so nice and now I realize FAKE! After connoting they don't answer calls or emails. TERRIBLE-TERRIBLE-TERRIBLE! read more

This is the worst company ever to work with. If you are ever in need of an interlock device go elsewhere if you can. They are extremely rude. If you have any trouble with their device (and you will have many) and have to call them for troubleshooting be prepared for them to talk to you like you are stupid (asking if you turned the key when your car won't start), their suggestions are even more insulting (try putting the car in drive and then back into park before starting it), and they argue and talk over you if you try to question them in any way. read more

I would not use this company at all costs. I have had an intoxalock in my car for over 2 years and have had nothing but trouble. I had a cable go out on the unit. My car would not start because of the equipment failure. Even with towing insurance I still had to pay $100 to have the car towed and the cable replaced when it was no fault of my own. Beware that the device will drain you battery and cause a lockout which will cost you $75. I have been stranded because of malfunctioning intoxalock. When you call customer service you talk to someone with limited understanding of English. I am beyond frustrated with this company. These are just a few of the problems that I have encountered. I would use anyone but them. I'm just trying to warn others before they use intoxalock and go through the frustration that I have. read more

AVOID THIS COMPANY. This is by far the quest company i have even dealt with. I could go on for days about all the time at work and even a job that this company cost me. I got a DUI for marijuana, I don't drink, I have never ever blown anything but a 0.0. I have missed so much work cause I would go to start my truck and their equipment failed AGAIN. Eventually my boss laid me off until I can get it out. They have started my 12 months over repeatedly. Now I have been without a vehicle for 5 days and they admit it's due to their equipment failing but I still have to pay over $100 to have it towed to the shop. Just do a little research. There are other companies. Any would be better than this. They also have a class action lawsuit against them. You can Google it read more

Their customer service is horrible. When the device malfunctions, they tell you to have your car towed so they can replace the device. If you insist, they will send you a replacement device for $70+. We have had the device for less than 6 months and have already had to have it replaced twice. read more