If I could give 0 stars I would. Very disorganized, their sales reps make appointments and then the device "has not arrived" because their UPS driver was not aware of the times the installer shop was operating.... Once the device is installed, if you have problems, you will have to wait and wait until you get to a customer service rep who will not help, except to say "we understand your frustration but there is nothing we can do". Their accounting department adds charges to your account that do not exist. HORRIFIC SERVICE. Please do not use - try others on the list. I will report to the DMV as these people should not be on the list of IID installers. read more

I know I put myself in this situation to even have to install a breathalyzer, but if you're required to put this device on your car, it would be great if it was a company with better customer service and one that didn't only have their bottom line in mind. Unfortunately, Intoxalox was the only company like this in my area that the State was working with at the time. Obviously, I haven't had the best experience with them, so hopefully, this review will help some of you: 1-When you sign up, MAKE SURE you review your contract thoroughly and they give you the device that the State requires and not a device that the company wants to give you. Also, when I signed up, they mentioned most of the fees, but they didn't mention the hassle, or the $20 fee, to have the car recalibrated every 30 days, so make sure you have them review ALL of the fees with you. 2-Not sure if anyone knows this, but you can detach your device from the car and just bring it into your service center to have it reset or recalibrated. You will, however, need to give them the current mileage for your car. (Your service center will have to be willing to do this for you.) This is useful for my next points: 3-When you call them for a lockout, they will allow you to drive the car for a short period of time AND charge you $80+. However, you NEVER need to call the company for a lockout! As per point #1, if you can, you'd be better off getting a ride to the service center with the device in hand and only paying the $20 reset fee, which you'd have to pay either way. 4-If your service center won't let you take the device in by hand, AND you have AAA or roadside assistance and the time, it makes sense to just have the car towed to the service center and "only" pay the $20 reset fee. 5-If your car battery dies (or for any repair work involving your battery being disconnected), and you get a jumpstart without alerting the company, they will charge you an $80+ maintenance fee. To avoid this fee, PRIOR to getting the jump, go to the "Report Maintenance" section on the App or the website and fill out the required info: For "Repair Center", put "Self", enter your phone number, the start and end date should be the same date, select the repair type, and in the general description, simply say: "Battery died, getting a jump start.", and hit "Submit". Lastly, unfortunately, the device requires you to do a rolling retest, meaning you have to blow (hard) randomly, even if you're driving on the highway. This makes for a very dangerous situation for you, your passengers, and other drivers around you, so please be careful. I hope this helps! read more

Do not use this company! It was stressful enough dealing with a DUI. This company does not provide honest information about their fee's even when asked for a specific fee structure. Moreover, it's next to impossible to get through to a person when you need help or have a question. Their machines are of junk and horrible quality!! Immediately after having a breathalyzer installed, due to no fault of mine, I was stranded in Pittsburg DMV for hours, and was left in a dark parking lot. Intoxalock was closed and did not care when I called them the next day. They refused to reimburse me for having to tow my Jeep back to the shop, and for having to take time off of work to deal with the situation. Their "free tow" is a farce, and the phone number you are provided for a "free tow" is a number to subscribe to a tow service. Nothing free about it! Due to their high incident rate of "lock outs;" it is wise to have a tow service you will need it! I recommend using AAA for tow service. Customer service is beyond bad, is egregious and should not be tolerated! Take the reviews to heart and do not use this company! read more

Garbage, ripoff, false lockouts. Do not get this. It's a joke and a scam. You have to blow way to hard for too long and you have to retest after 3 to 5 minutes while driving. Potentially dangerous, read more

Do not use intoxalock, a representative Kathy May ensured me that I would be getting first two weeks free and a rebate. They have not sent me any of it. They charge your credit card without permission of autopay. Add additional charges not mentioned when I agreed to lease. Terrible service. read more

terrible bait and switch sooo disappointing to be taken advantage of. lied and not upfront about pricing Trina is sales gave all the wrong prices... installer was nice but service is terrible office needs more training do not use read more

just a heads up to anyon/everyone one of the girls just called. unprofessional didn't say her name was very argumentative and hung up on me if anybody wants to deal with that good luck have a blessed day read more

Intoxalot Will get you jammed up they will turn on your inner lock why you are not in the car and the car is turned off then they charge $167 plus whatever it cost to reboot the system on top of all that that goes as a strike against your record, and if you have any strikes against your record within the last two months, they will keep your interlock system on longer absolutely do not use this system. They will jam you up it will cost you thousands more than you should pay and you could be screwed in the end. I am warning you do not use them. read more

I'm writing this to stop anyone who was even considering this company. This company is a scam, unethical, shameful & probably not even legal. In the time I've been with intoxalock I have been wrongfully charged over $400 .. it was improperly installed by their "certified center/specialist" after months of going back to service centers (limited shops work with them, so chances are the shop will be in BFE) it was by sheer chance I finally found a shop that informed me that in in fact was installed wrong. Gets even better - each lockout cost $75 for them to reset your device, you then take it to the auto shop who reset your device, but they of course charge for labor. I've seen shops charge anywhere from $20-$75 !!! Intoxalock was unable to reimburse me because they "don't have the ability to put money back into my account" but they can certainly take it!!! They were able to give credit to my account... one month was over $385 between multiple lock outs & service fees. Awful awful company read more

The worst service ever. They tell you one price and when you go to install or remove it there's so many extra fees

So I had to have an II put in a vehicle I am borrowing from a generous friend. It has been only 15 days of using this absolute worthless piece of s**t! 11/28 get up to got to work got in the vehicle and did the test passed and hit start only to get lousy sound of an engine cranking over then to the unforgettable sound of a dead battery. Mind you it's 545 AM and I work 32 miles away. I knew this was gonna be a long day. Finally instead of me waking people up to not only inconvenience them but me as well, I got a fully charged jump pack and tried. Same thing crank to dead battery clicking sound. Next I grab some jumper cables and use my uncles very new truck to try that. Cranks then guess what?! Yep dead battery sound. Oh and the kicker I am on my second day of a new JOB having to deal with this Bullshit. Finally I was able to get a new battery put in the first 200 dollars I've spent for the day not to mention I am missing a very good paying brand new job so not getting PAID. Let the thing sit and went to try it one more time oh this a 2013 pathfinder and I could smell fuel like it was flooded um fuel injected vehicles don't just FLOOD. I pressed the gas to the floor and FINALLY I got the car started. It's now 930 AM and I've lost 2.5 hours of work. I headed to work got some gas on the way left the vehicle running in case it decided to want to act up again. Got on the road and was at work by 1015. Keep doing the math it's what INTOXALOCK AND OR THE UNQUALIFIED CHOP SHOP YOU HAD PUT THIS THING IN MY CAR! Got to work with the anticipation everything was good. Turned the car off and tried to restart........and guess what?! NOTHING dead in the water however now there is a twist to the story everything in my vehicle was working just fine but THE INTOXALOCK HAD ABSOLUTELY NO POWER. Here goes phone call at least number 20 of the day to them went through all the troubleshooting steps for the fourth time with the phone rep absolutely annoying doing the same thing that is not working to get my car running. Next thing you know I'm calling the roadside assistance through Intoxalock and I told him I needed my vehicle towed back to the place that put in my Intoxalock. They got all my information and could not give me an ETA on when I receive a phone call as to when a tow truck would arrive. By now I am PISSED. I faked them back 1.5 hours later and asked for an update. It's should NEVER take that long to line a tow truck up. I was hung up on by one rep well that threw the first fuel on my fire. I called back here again taking another twenty minutes to repeat myself and I told the phone rep that I wanted to speak to a manager immediately they continued on to say that they could probably look at my account and figure out what was going on and help me. I said no nobody's going to be able to help me. My car needs to be towed back to the place it was put in it finally I had a manager get on the phone with me explain the situation and said that they had a tow truck that would be ETA an hour and a half so figuring that out at work with a car dead in the water on my second day of a brand, new job, losing hours because of your faulty device I am beyond livid at this point the tow truck driver finally called me around 2:30 in the afternoon and said he was on his way. He did not get to my work until about 4 o'clock in the afternoon so if you do the math this is been a 12 hour day almost already, and I've lost all of my pay for the day and trying to stay out of embarrassment on a brand new job and explain what's going on why I'm not able to work. Thankfully, my work has been very generous with me even though I've only been there for now, one day till truck, driver gets the vehicle loaded we get on the road because I needed a ride and we get back to the place where they installed the interlock and they start troubleshooting it. We tried three brand new different interlock devices and still nothing. Finally one of the techs decided he was going to get his test light out and start checking fuses only to discover that there are several blown fuses where he wired it into is not in the correct spot. It should be wired to the starter of the vehicle not in the fuse box , this place closes at 5:30 in the evening and I am out of ride for my third day of work which I'm now going to miss another eight hours of pay because of Intoxalock Ignition Interlock I proceeded at 5:30 to call Intoxalock and tell them I needed my vehicle fixed immediately. I cannot miss another day of work and I'll Brand New job because of their faulty products however now that I figured it out the install place is also a culprit they mentioned a $125 inspection fee that I may have to pay Mark my words I will not be paying that fee any damages then we will find to the vehicles, memory board, brains wiring fuses, and so on and so forth will be replaced between the person or company that installed it and Intoxalock.This car ran fine. read more

do not trust this company under any circumstances, they are a switch and bait operation. My brand new truck had less than 100 miles on it and they tried to convince me to buy a new battery. in cold climates, their device is not fit for the use intended. God help you if you follow the instruction on the back of the device.. They just charged me $160 for lockouts while the device was in for calibration at their service center. They are impossible to get ahold of and treat you like a criminal. read more

This is one of the worst companies I have ever had the displeasure of dealing with. Their customer service representatives don't know what they are doing since they are outsourced from another country and have no idea what you are talking about when you call up to report a device failure. They lie when they say it will be no charge to fix the device failure. They overcharge you. Please if you like your money DO NOT install Intoxalock. read more

Zero. Terrible company. Getting the device removed is unacceptable. I think they may believe they are part of your punishment. Where I live it's only them and one other company so you have no choice. I propose a solution. A class action lawsuit.it only takes one to file. Also it would be important to let your state legislators know. This was most certainly put into law with the best of intentions read more

When you call in to get service, your call is answered on the drop of a dime. Once they have collected your money it is IMPOSSIBLE to get anyone to help. The paperwork that was sent to the service center was incorrect. I spent 8 hours at the DMV just to be told that the paperwork was all wrong. I finally was able to get someone on the phone and was told that the paperwork would be corrected and sent out via overnight mail. This was last Friday and here were are a week later and still NO paperwork. Anyone else with this problem? I contacted the DMV to complain and was told to contact the Bureau of Automotive Repair to file a formal complaint. The customer service here is RIDICULOUS!!!! my son has not been able to drive and has not been able to get to work. Anyone else needing to file a complaint BAR.CA.GOV read more

0 stars for intoxalock!! Please please do not use this company. It's been a horrible experience since the beginning. When you first contact them , you get the impression that they are based in the US but once enrolled and call customer service all agents are from India. I experienced so many "drop calls"and no call backs from the agents. They outsource their labor to pay the employees less. No wonder they don't want to return my calls. Intoxalock scam their customers and really don't care for helping out once the device is installed. I hired this company because I had to expedite my installment and Intoxalock promised to have the DMV form mailed in 24 hours. I was pulled off my work schedule until I get this fixed. I communicated to them that it is very important to have this done in a couple of days because I am losing money for everyday that I am not working. They promised me that the paperwork will be mailed over night and should be there 24 hours. They charged me $40 for the expedite documents that arrived 5 days after the installation. I took my forms to the DMV and they didn't accept the forms because intoxalock did not add the installation date. At this point I haven't been working for a week and I called them to send the paperwork overnight. They said they can't do that because they don't do overnight mail!! Wow I couldn't believe it! Talk about recording your conversations for accountability. I am sooo disappointed in this company and in their customer service . I know this is suppose to be an unpleasant experience so we don't make the same mistake again but really you would think they would help to make sure they get paid too . I suggest you look else where for the device. read more

literally the worse company. customer service doesn't really have a clue about anything. I call and all they give is misinformation. their rude. expensive. hidden fees. scam artists. read more

Do not get this device put on your vehicle. Make any other deal you can. This has almost caused several accidents when the alarm goes off. you have to blow in this device as you are operating your car. Very unsafe. The company is the worst to deal with, no customer service, only a run around and they will charge you for anything they can. read more

this is by far the worst company ive ever dealt with. they are horrible people who literally just scam you for your money. they will add charges on your account without telling you first. there device doesnt work for sh**, twice it has given me a lockout. i paid the first one although i didnt have a sip of alcohol. the second time though i refuse to pay and now they are telling me they cant do anything for me. i had just woken up on my way home from a friends to get ready for work. blew just fine to start the car on my way home it asked me to blow again. somehow blew a 5.4. i had nothing to drink for it to go off and be a 5.4, no perfume, absolutely nothing. two mins go by i blow again. its once again a 0. now they are trying to get me to pay $90 for nothing. i refuse to pay and if they try and make me i will sue this company. this is not okay. this company is a scam. they need to update their devices for sure and fire all employees who dont have any customer service skills. before using intoxalock please search for other companies that are cheaper and have people who want to help the customers not steal there money. read more

This is a horrible company. They designed this system to steal as much money from people as possible. It will make your battery go dead and lock you out. You can't hear the thing beeping while driving if you have your windows down. It is extremely dangerous. This is the worst desing and operation of a product that I've ever seen. They will steal as much money from you as possible and they will make it very difficult for you to get the system off your vehicle that way they can keep charging you money. They have a license to steal from people. read more

DO NOT USE THIS COMPANY IF YOU CAN AVOID IT!!!! The salesman you talk to at the beginning is not real. Everything they tell you is a lie, and as soon as the device is in your car, they will no longer answer you. Instead you get sent to a call center in a different country with TERRIBLE customer service. I've had the device in my car for 4 months now, still unable to drive. After the initial sales rep told me I'd be driving four or five days. They have messed up my paperwork, took entirely too long to fix it, and charged me bi weekly the entire time. And now, that FINALLY my license can be in the mail any day, the device has malfunctioned and my car won't start. I have be towed now, and not to my original neighborhood shop that installed the device, because they no longer work with intoxalock due to their TERRIBLE customer service and reliability. I've been reimbursed in the past to remove reviews such as this already. NOW I HAVE A TOWBILL AND LOCK OUT FEE THEY CAN REFUND ME OR THIS IS STAYING UP!! If any body is like me and is FORCED to use this sleezey company because it's the only one available in your area like myself, feel free to contact me at woods. kevin. michael @ gmail. com * no spaces) if you would like to know the REAL hell you are about to go through and I will give you the best advice I can. I will continue writing bad reviews on every website I can. The absolute worst experience of my life and I wouldn't wish this BULLST on my worst enemy read more

This thing has a Violation 3 that apparently violates you when you aren't even in your car I have had 15 of these and no others since I've had the device over the last 5 months and they keep charging me $100 each time. That's $1300 so far and I still have 2 weeks to go. Maybe I'll get to an even $1500 who knows? Additionally my calibration date to prevent malfunctioning is a month AFTER my removal date. So how do I know if the thing is even working right? This thing is a ripoff and they're screwing people left and right. There really needs to be a class action suit against these people. Add to that the pompous condescending customer service rep who wants to "Take the opportunity to educate me" on the use of the equipment with one button on it. For what I'm paying that jackhole needs to be a little more respectful and not make me feel like I'm wrong for not expecting to pay 100 bucks for turning my car off. Ripoff ripoff ripoff!!!!!!!!!!! read more

DO NOT USE THIS GREEDY SCAM OF A COMPANY!! I have had nothing but nightmares with this company! Old, dilapidated equipment that drains your battery, lying customer service IF you can actually speak to someone, hidden charge after hidden charge after hidden charge!! 650 complaints with the BBB 1.2 star rating (but they set up a fake website to lie about their reviews and rating)....should I continue? How about a company blaming THE CUSTOMER for THEM sending D.O.T. a notification that the unit had been removed when even THE INSTALLER told them that it hasn't, then a $40 charge for a new unit, then THE NEXT DAY, another $130 charge, then less than a week later, another $118 charge.they send you a notification to bring your unit inside during very cold or hot weather, but if you remove it from your vehicle, it goes in to lockout so there's another $75 PLUS you have to have your car towed to the service center so they can take it out of lockout!!​...INTOXALOCK IS CRIMINAL AND SHOULD BE INVESTIGATED AND CHARGED with criminal fraud!! read more

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Ever since I installed this device, I have had nothing but problems !!! And every answer is the same !! Poor customer service and can never talk to someone that speaks clear English ! I have paid more that 2,000$ in 1 and a half months on tows and batteries and alternator , stuck places , lockouts which they charge 75$ every time even if it's the device! 250$ for a tow to service center 2 times already and they want me to do it again! Late for work or stuck at lunch! This place is the worst place to do your interlock ! The most expensive of them all and they fond ways to charge you for anything they can! Don't go here! Poor company! They rob you!!!!! read more

First of all this device is about the size of a brick, they are not very transparent in their billing as well. If your in the DFW area I would advise against this device and just go with the Smart Start device. If you have to transfer for what ever reason a lot of counties in Texas do not recognize Intoxalock then you've got to pay for the removal and the new install. Plus this device is huge and takes up a lot of space in your vehicle. read more

I currently completed all the required requirements and sent the removal letter a week ago , every time I call they give the same excuse "It hasn't been processed yet" Here is the catch according to every customer service or so called unprofessional supervisor I speak with tells me it takes 2 days to process. I should have read the reviews before using this service provider. Please find a provider that it not trying to milk you for every penny when you time is up. read more

Worst quality device period. customer support has people who can barely speak english. Very unhappy with quality and CS, we will replace device with another brand asap. read more

These idiots are the best at manipulating people, and overcharging and adding on stupid fake azz fees. Day1 told them - i dont do bi weekly, monthly only...they screwed me and did bi-weekly saying to change it later...that too was a lie. Also said DO NOT USE my debit information for ANYTHING EXCEPT TO START, then they start charging my debit for all sorts of stupid shit in a week. Week1-2 Wake up to 100$ taken out my account that i never gave permission to use, bouncing my bank and charging overdraw fees.\ So i call them, they took 100$ 8am and it still says i owe 30$ hmmm how?????? just another added fake fee.... Then they tell me i agreed to bi weekly, which I DID NOT, then say they cant do MONTHLY payments (even tho thats the NORMAL) Meanwhile these idiots cant just make a normal payment on a normal monthly basis cause it would be TOO easy for people to CATCH their OVERCHARGING. They send u a generic POS lease, and in it there are checkboxes to check bi weekly or monthly payments and shit BUT IT WONT LET YOU CHANGE IT TO MONTHLY, so they think they screwed you to singning it and locking in the BULLSHT. well I AINT SIGNED MY FKN LEASE AND WONT UNTILL ITS SETUP PROPERLY Its not really the employees fault, but the company is setup to make it ASS COMPLICATED AND ANNOYING AS POSSIBLE SO THEY CAN SLIP IN FEES AND SURCHARGES AND U JUST PAY IT RATHER THEN DEAL WITH THE HEADACHE! read more

Stay away from this company!! Very rude customer service. Device is so hard to operate and if you fail you will be charged!! No mechanic shops willing to repair or maintain your car. If you can inhale and exhale hard for 15 seconds straight without removing your mouth from the device go for it. You will be charged $100 for installation and removal, you will have to pay 30 dollars a month plus 20 calibration at the locations available each month. read more

scam. After getting there device removed, I had to change my debt card number to get them to quit charging me, Told I was going to get a free installation and didn't, Had to block there phone numbers and emails calling me messaging me to get them to leave me alone about how "I owe them money" and that not paying them is going to be "a violation of your states requirements", and customer service won't do anything,. Never again will I use them and I urge everyone to just deal with your license being suspended and not get this on your car. Youll regret it I promise read more

I wish there was an option to put ZERO stars!!! THIS IS THE WORST COMPANY EVER!!!! They scam you out of hundreds of dollars. The device will fail you on anything, water, perfume/cologne, breakfast, lunch or dinner. Each time you get a false fail, you are forced to pay the $75 lockout fee each time. This device has been hell for me and this company is awful. They aren't helpful and it truly just feels like they're stealing money. DO NOT GET INTOXALOCK!!!!!!! read more

Absolute the worst company I've ever dealt with. They call you over and over trying to get to instal the device. The sales reps talk all nice and say everything is going to be simple. But once's it's installed the hell with you if you need help. all customer service is transferred overseas to a call center and they're of no help whatsoever. Also I had the device uninstalled over a month ago and they tried to sneak in a charge, my guess is they probably get away with it sometimes so keep an eye on your account they're stealing for sure. When I call and asked them about the charge, once again someone who barely speaks English. And they gave me the run around. I had to change my account number just to be sure they wouldn't try to steal more money. DONT DEAL WITH THEM. read more

This is the best bait and switch raping I've ever received. What a disgrace this piece of shit company is. Have to remember to check my credit card bill so these crooks don't keep charging me. Getting it out was the best thing in months. read more

I wish I would have read the reviews before I put this device in my car. If it accidentally unplugs because you have to keep removing from the cold weather, they charge you twice amounting to an extra $150. You're battery will die at some point if you don't properly keep your car running in winter. After removal, they still charge you for "roadside assistance??". In what world do you cancel a service, have it removed, and they still keep your credit card on file to charge you for something you no longer have. As if DUIs are not a headache on their own, paying attorneys and other legal fees... This company knows how to kick you when you're down. read more

10/10 DO NOT RECOMMEND! Absolutely horrible company. Had constant issues. Fist issue was a faulty device that would not accept breath sample. Threw me into lockout and threw a flag with the state so my license was taken again for months until the issue was resolved. Has a constant draw so if ur not driving regularly it will kill ur battery which is considered possible tampering with the device so it throws another flag. If u live in a state where it is cold the device can freeze up. Customer support is useless. They are outsourced so they barely speak English. When I needed help with paperwork they had no idea what I needed bc they don't know how the state system works. And u are quoted a reasonable price but once installed ur upcharged for everything! Worst company ever. I have reported them to the state to have them taken off the list of recommended retailers. Doubt it will help but if this review helps someone avoid the stress then I'll be happy. read more

I had a DUI in Wisconsin in 2010. The only moving violation I've ever had, besides an illegal u-turn. This year, 2024, I finally decided to start driving again after moving back from Minneapolis. I recently had this POS installed in April. Since then, I've spent an upwards of $1600 in extra charges because it malfunctions ALL THE TIME. I've gotten stranded so many times, one time over 2 hours away from home. Their customer service is beyond sub-par, and utterly and completely unhelpful, and uneducated on what they service. I'm a waitress, and qualified for the financial hardship pricing. I have not drank in several years, and would hope the average person knows you can't use mouthwash or anything containing alcohol. I had it towed and serviced yet again on 7/23/24, and it did it again the next day. When I called, they are trying to charge me another $83, and said, and I quote, "it must be the food you're eating". I reported them to the BBB, and I don't know what else to do. They are beyond awful, and it's a scam. I did my time years ago for this, paid a huge fine, and was afraid to drive for 14 years because of what I did. read more

Fuc***g HORRIBLE SPOT.. CHOOSE ANOTHER LOCATION.. Pay attention to reviews.. Not helpful, not friendly, reviews are insanely terrible, customer service is beyond disappointing. Don't understand how a place could be so bad doing something for SOMEONE else who made the mistake but they act like they're the ones angry.. Just giving a warning- it's cheaper but it's not a good spot.. read more

Total lies. Very badly misrepresented. Cost was much more than I was told. Installers were very nice but they also said intoxalock was terrible to work with. Customer service from Intoxalock is non-existent. You can't even call. All you get is voicemail. Very dishonest and fraudulent. Run from this company!!! GO ELSEWHERE read more

I have been requesting my $165 refund since February. Prior to yesterday I made two phone calls, after that I was unable to get through on the phone line I have sent two or three chat messages 4 emails and a text. Yesterday I finally got through on the phone lines. I was assured my refund would be processed that day and I would receive a confirmation email. The only email I received was a cancellation of my roadside which is what I got from every request by email. I called again today and now it's going to be up to 72 hours for that confirmation email for the refund even be processed this company is nothing but a bunch of thieves and I don't understand how the states that regulate this continue to allow this behavior I will be reporting them to my state and encouraged anyone else to do so. read more

This place is a joke. Do NOT even think about using this company. The incompetence is beyond belief. They literally screwed up at every single stage of the process. They do not keep notes and you will be on hold for close to an hour every single time you have to keep calling them, which is over and over and over again, for the same thing, and each time you have to start from the very beginning with each flipping call to them. This company is so poorly managed and does not have enough employees or use any type of data base. This is the worst place I've ever given my business to and you can expect nothing but problems, plus they added an additional 6 weeks to my restriction time due to their incompetence with paperwork. They can't even handle the simple, basic steps of their own process. NIGHTMARE! read more