Can we please be able to rate no or negative stars cause that is what this company deserves. This company sucks, they have a shitty quality product, had pay to replace it in less than 6 months; and sat on the phone for way to long to figure out where my refund check is. Was told twice that I should have it, then that I need more proof that I paid for it. For what this company is charging they should be just getting sent the invoice instead of me running around wasting my time to do their job. I wouldn't suggest this company to anyone even if I didn't have to pay the rest of my lease out. They obviously need better trained Customer service personnel. Yet another week goes by and still no refund check that I had to front for their faulty garbage equipment, but you know what I had to keep paying my Bi-weekly payments weird how that's a one way street. read more

The device was installed in my car in June of 2024. Since it has been getting colder outside here in New York, my car battery dies daily. We cannot plug a trickle charger, or any kind of charger into it overnight, as it will be stolen. We have had lockouts for battery dying, camera compliance because probation told us to move the camera, and another lock out for literally no reason. Yesterday, I went home on my lunch break, and when I tried to leave my house to go back to work, the device had a message on it saying, "Car unable to start device not serviced in time." The device was just serviced on December 18th, and my next calibration date isn't until February. So I called intoxaloc, who is never any help, and asked why my car was locked out. The girl on the phone told me she couldn't tell me and that I'd have to get my device serviced and call them back. Earlier today though I called and a male told me there is no lockout message on their end. They double charge us, customer service is awful and gives no real answers, their staff is very rude. Good luck with their talking in circles without providing any kind of assistance. read more

Exploitation of a mandatory state requirement. I, like most, did not read the reviews... IF you can get ahold of anybody and if you can understand them, their CS is extremely poor. It seems like you are talking to someone on their first day on the job. In my case, I have had to get a replacement for the actual device 9 separate times. So when your device malfunctions after getting gas, you have to call a tow truck and wait for them while sitting in front of the gas pump for hours. Things break, I get it, but nine units in 13 months. I finally got AAA because it takes them months to reimburse you for a tow...if they don't lose your submittal for reimbursement every other time. The hours spent on the phone on hold (sometimes for hours) must equal days at this point. Get a therapist before getting their product and services. read more

Where do I even begin? First of all, how is this company even licensed with the BBB. This company is a complete joke and honestly, they are outright thieves. Outdated devices, crappy wiring, horrible customer service agents that don't know s**t. You would think they hired prisoners for agents. I have 5 more months left with this device and when I get it off I am going to take a much-needed vacation. Every week I have an issue with these people and this device. I see some people owned up to their mistake of drunk driving, as am I. Dumb decision on my part and I am learning my lesson. However, a line has to be drawn somewhere... Get it together Intoxalock, or just go out of business. At this rate, every customer is going to regret their decision to choose you and will continue to leave bad reviews, just like every single customer has done on here. That's embarrassing. That should explain enough to the BBB. read more

Very deceptive in pricing. I was told calibrations were $3, get to the place they said $25. I was told $102 a month, being charged $130. Was told I would receive a $200 credit and received half. read more

I completed my 1 year with the device. I had them take the device out at the end of the contract. They ruined my alarm system and my auto start. I live in alaska with negative temperatures. I then filed a damage claim with them and now 5 months later and countless hours on the phone getting no where, I received a letter saying that they are not responsible because it wasn't there device that did the damage it was who they had doing the work and they are not responsible. I don't even know how this is legal and how this company is in business. Worst experience ever. Zero stars. read more

This company has awful service. It takes 20 minutes to reach someone on the 24/7 helpline. They got my birthdate wrong, so I couldn't log into the app. I tried to send an email for help, but it kept coming back as non-deliverable. After the install, there was a fee for "delivery" as well as an install fee on top of the install fee I paid to the car shop. When the tech tried to calibrate it, the website didn't work. After 3 days of this BS, I had it removed, and low and behold....they charged me $150 to remove it. DON'T USE INTOXALOCK. Go to LifeSavers. read more

The initial agent I signed up was amazing. She sold me on this company with her customer and empathy along with a rebate. I followed directions for the rebate and NEVER RECEIVED it. I've had several issues with lack of customer service afterwards. I purchased another vehicle and needed to switch the device from one car to another and was quoted one price only to drive 2hrs and a higher fee quoted to me. Several times the device didn't prompt correctly for breathe which when I just recently calibrated my device they switched it. Now two days later I've been sitting in my vehicle for an hour unable to start it due to a device failure. Spoke to one agent name Luis who basically tells me there is nothing that can be done to aide me during my crisis. The service center is closed and that I can make an appointment with my service center on Saturday. Only for me to Google and notify my service center is closed all weekend. Have to uber home leave my brand new vehicle at my employer. Called back spoke to a different agent and was told to call back in the morning and schedule an appt for a different service center and call and have my vehicle towed to the service center. All a huge inconvenience to me the consumer. Nothing appears to be in place for the consumer in a crisis situation. I dont reccomend this company. There is no customer service department to make complaints and when you ask for a supervisor you get disconnected. This place stresses you out and the lack of empathy is heartbreaking and frustrating. read more

If I could give then zero stars I would. The device is bulky and outdated, the customer service is horrendous, and the will try to charge you for everything including the air you breath. They know they have you over a barrel and take advantage of it at every turn. Lucky I didn't sign a lease agreement with them however they are still demanding I pay an early termination fee since I switched companies. Take my advise run the other way do not use this company. read more

Absolute WORST company for customer service. Anytime you call you get a foreign person who talks down to you and acts like your stupid. The system totally drains your battery if you don't start it every 3 days and they expect you to just keep in on a trickle charge. (Of course NO ONE tells you this until its too late) Because both of the batteries in my truck were totally dead and I didn't have a trickle charge and didnt know I needed one AND I didn't start it for 5 days, when I finally got it started, it shows an error that I tried to unplug it - which I did not do- and it locks you out where you have to pay $75 to have it reset and a fee at the calibration center to reset it when it isn't my fault. When you call customer service 3 times and they REFUSE to let you speak to a manager and instead just leave you on hold for over 30 minutes and then say they WILL NOT transfer you...."So called Brian" doesn't need to be working in customer service. This company is a joke - I am paying for a service but all I am getting is crapped on becuase THEY CAN! read more

They claim to be top rated, they shouldn't. They never told me about my calibration date. Customer service is terrible, they don't care about you. It was nothing but generic phrases and misinformation. I was told I have 5 days to get the calibration done, then they said 2-3 days, then back to 5. These people either don't know what there doing or they don't care. My money's on both. Look else where, if their automated system doesn't waste your time, the employees will read more

do not use these guys. I have had them for 6 years. the continuously change pricing. find resins to charge your account. when you call they tell you that you can't speak to a manager. i have been overcharged at least 20 times since I have had them. this time my bill was double and they won't let me talk to a manager. after hours waiting the only person you can speak to is in a call center in India. read more

The worst service ever. They tell you one price and when you go to install or remove it there's so many extra fees

Worst interlock device you can have . Customer support sucks . Device sucks . It's just all around bad .

This thing has a Violation 3 that apparently violates you when you aren't even in your car I have had 15 of these and no others since I've had the device over the last 5 months and they keep charging me $100 each time. That's $1300 so far and I still have 2 weeks to go. Maybe I'll get to an even $1500 who knows? Additionally my calibration date to prevent malfunctioning is a month AFTER my removal date. So how do I know if the thing is even working right? This thing is a ripoff and they're screwing people left and right. There really needs to be a class action suit against these people. Add to that the pompous condescending customer service rep who wants to "Take the opportunity to educate me" on the use of the equipment with one button on it. For what I'm paying that jackhole needs to be a little more respectful and not make me feel like I'm wrong for not expecting to pay 100 bucks for turning my car off. Ripoff ripoff ripoff!!!!!!!!!!! read more

Ever since I installed this device, I have had nothing but problems !!! And every answer is the same !! Poor customer service and can never talk to someone that speaks clear English ! I have paid more that 2,000$ in 1 and a half months on tows and batteries and alternator , stuck places , lockouts which they charge 75$ every time even if it's the device! 250$ for a tow to service center 2 times already and they want me to do it again! Late for work or stuck at lunch! This place is the worst place to do your interlock ! The most expensive of them all and they fond ways to charge you for anything they can! Don't go here! Poor company! They rob you!!!!! read more

I live I San Francisco but have property a hundred miles away I in Sonoma. I was in Sonoma last week. I went grocery shopping at the Guerneville Safeway Friday morning, ....when I was through shopping I blew into my device and was told I had passed.........but my car's ignition did not turn over.......after 2.5 infuriating hours I was forced to take a 2two hundred dollar cab ride back to the city.....I had work to do! .......I was without car and had to take a an Uber back to Sonoma on Sunday.....this time...my car started but the device stated and had a'' violation 3'' and had 3 days to take care of this or my car would be frozen......I had a ''violation 3'' once before and was told it was because I had put ny car key in the ignition before blowing into the device......I have a push Botton ignition!.....I had to take my car to the shop(an hour away) to get recalibrated at $75!........this second time I took my car to the shop.....they inspected it but wa told they could not reinstall it.......they could not tell me why and that I had to contact intoxalock..................intoxalock neither answered my phone call or responded to my texts..............I had signed up for auto-pay but it appeared a payment did not go through.....I made sue it did and was now convinced I would be able to have device reinstalled at the shop..........not so!.....and had know way Of finding out why..............................currently my car is frozen................I have to have my car towed.....at my expense to the shop, next Tuesday......not knowing where I stand with this HORRIBLE device!!!!!!!!!!! read more

Garbage, ripoff, false lockouts. Do not get this. It's a joke and a scam. You have to blow way to hard for too long and you have to retest after 3 to 5 minutes while driving. Potentially dangerous, read more

Do not use intoxalock, a representative Kathy May ensured me that I would be getting first two weeks free and a rebate. They have not sent me any of it. They charge your credit card without permission of autopay. Add additional charges not mentioned when I agreed to lease. Terrible service. read more

terrible bait and switch sooo disappointing to be taken advantage of. lied and not upfront about pricing Trina is sales gave all the wrong prices... installer was nice but service is terrible office needs more training do not use read more

Intoxalot Will get you jammed up they will turn on your inner lock why you are not in the car and the car is turned off then they charge $167 plus whatever it cost to reboot the system on top of all that that goes as a strike against your record, and if you have any strikes against your record within the last two months, they will keep your interlock system on longer absolutely do not use this system. They will jam you up it will cost you thousands more than you should pay and you could be screwed in the end. I am warning you do not use them. read more

Fuc***g HORRIBLE SPOT.. CHOOSE ANOTHER LOCATION.. Pay attention to reviews.. Not helpful, not friendly, reviews are insanely terrible, customer service is beyond disappointing. Don't understand how a place could be so bad doing something for SOMEONE else who made the mistake but they act like they're the ones angry.. Just giving a warning- it's cheaper but it's not a good spot.. read more

I'm writing this to stop anyone who was even considering this company. This company is a scam, unethical, shameful & probably not even legal. In the time I've been with intoxalock I have been wrongfully charged over $400 .. it was improperly installed by their "certified center/specialist" after months of going back to service centers (limited shops work with them, so chances are the shop will be in BFE) it was by sheer chance I finally found a shop that informed me that in in fact was installed wrong. Gets even better - each lockout cost $75 for them to reset your device, you then take it to the auto shop who reset your device, but they of course charge for labor. I've seen shops charge anywhere from $20-$75 !!! Intoxalock was unable to reimburse me because they "don't have the ability to put money back into my account" but they can certainly take it!!! They were able to give credit to my account... one month was over $385 between multiple lock outs & service fees. Awful awful company read more

Total lies. Very badly misrepresented. Cost was much more than I was told. Installers were very nice but they also said intoxalock was terrible to work with. Customer service from Intoxalock is non-existent. You can't even call. All you get is voicemail. Very dishonest and fraudulent. Run from this company!!! GO ELSEWHERE read more

So I had to have an II put in a vehicle I am borrowing from a generous friend. It has been only 15 days of using this absolute worthless piece of s**t! 11/28 get up to got to work got in the vehicle and did the test passed and hit start only to get lousy sound of an engine cranking over then to the unforgettable sound of a dead battery. Mind you it's 545 AM and I work 32 miles away. I knew this was gonna be a long day. Finally instead of me waking people up to not only inconvenience them but me as well, I got a fully charged jump pack and tried. Same thing crank to dead battery clicking sound. Next I grab some jumper cables and use my uncles very new truck to try that. Cranks then guess what?! Yep dead battery sound. Oh and the kicker I am on my second day of a new JOB having to deal with this Bullshit. Finally I was able to get a new battery put in the first 200 dollars I've spent for the day not to mention I am missing a very good paying brand new job so not getting PAID. Let the thing sit and went to try it one more time oh this a 2013 pathfinder and I could smell fuel like it was flooded um fuel injected vehicles don't just FLOOD. I pressed the gas to the floor and FINALLY I got the car started. It's now 930 AM and I've lost 2.5 hours of work. I headed to work got some gas on the way left the vehicle running in case it decided to want to act up again. Got on the road and was at work by 1015. Keep doing the math it's what INTOXALOCK AND OR THE UNQUALIFIED CHOP SHOP YOU HAD PUT THIS THING IN MY CAR! Got to work with the anticipation everything was good. Turned the car off and tried to restart........and guess what?! NOTHING dead in the water however now there is a twist to the story everything in my vehicle was working just fine but THE INTOXALOCK HAD ABSOLUTELY NO POWER. Here goes phone call at least number 20 of the day to them went through all the troubleshooting steps for the fourth time with the phone rep absolutely annoying doing the same thing that is not working to get my car running. Next thing you know I'm calling the roadside assistance through Intoxalock and I told him I needed my vehicle towed back to the place that put in my Intoxalock. They got all my information and could not give me an ETA on when I receive a phone call as to when a tow truck would arrive. By now I am PISSED. I faked them back 1.5 hours later and asked for an update. It's should NEVER take that long to line a tow truck up. I was hung up on by one rep well that threw the first fuel on my fire. I called back here again taking another twenty minutes to repeat myself and I told the phone rep that I wanted to speak to a manager immediately they continued on to say that they could probably look at my account and figure out what was going on and help me. I said no nobody's going to be able to help me. My car needs to be towed back to the place it was put in it finally I had a manager get on the phone with me explain the situation and said that they had a tow truck that would be ETA an hour and a half so figuring that out at work with a car dead in the water on my second day of a brand, new job, losing hours because of your faulty device I am beyond livid at this point the tow truck driver finally called me around 2:30 in the afternoon and said he was on his way. He did not get to my work until about 4 o'clock in the afternoon so if you do the math this is been a 12 hour day almost already, and I've lost all of my pay for the day and trying to stay out of embarrassment on a brand new job and explain what's going on why I'm not able to work. Thankfully, my work has been very generous with me even though I've only been there for now, one day till truck, driver gets the vehicle loaded we get on the road because I needed a ride and we get back to the place where they installed the interlock and they start troubleshooting it. We tried three brand new different interlock devices and still nothing. Finally one of the techs decided he was going to get his test light out and start checking fuses only to discover that there are several blown fuses where he wired it into is not in the correct spot. It should be wired to the starter of the vehicle not in the fuse box , this place closes at 5:30 in the evening and I am out of ride for my third day of work which I'm now going to miss another eight hours of pay because of Intoxalock Ignition Interlock I proceeded at 5:30 to call Intoxalock and tell them I needed my vehicle fixed immediately. I cannot miss another day of work and I'll Brand New job because of their faulty products however now that I figured it out the install place is also a culprit they mentioned a $125 inspection fee that I may have to pay Mark my words I will not be paying that fee any damages then we will find to the vehicles, memory board, brains wiring fuses, and so on and so forth will be replaced between the person or company that installed it and Intoxalock.This car ran fine. read more

do not trust this company under any circumstances, they are a switch and bait operation. My brand new truck had less than 100 miles on it and they tried to convince me to buy a new battery. in cold climates, their device is not fit for the use intended. God help you if you follow the instruction on the back of the device.. They just charged me $160 for lockouts while the device was in for calibration at their service center. They are impossible to get ahold of and treat you like a criminal. read more

This is one of the worst companies I have ever had the displeasure of dealing with. Their customer service representatives don't know what they are doing since they are outsourced from another country and have no idea what you are talking about when you call up to report a device failure. They lie when they say it will be no charge to fix the device failure. They overcharge you. Please if you like your money DO NOT install Intoxalock. read more

When you call in to get service, your call is answered on the drop of a dime. Once they have collected your money it is IMPOSSIBLE to get anyone to help. The paperwork that was sent to the service center was incorrect. I spent 8 hours at the DMV just to be told that the paperwork was all wrong. I finally was able to get someone on the phone and was told that the paperwork would be corrected and sent out via overnight mail. This was last Friday and here were are a week later and still NO paperwork. Anyone else with this problem? I contacted the DMV to complain and was told to contact the Bureau of Automotive Repair to file a formal complaint. The customer service here is RIDICULOUS!!!! my son has not been able to drive and has not been able to get to work. Anyone else needing to file a complaint BAR.CA.GOV read more

0 stars for intoxalock!! Please please do not use this company. It's been a horrible experience since the beginning. When you first contact them , you get the impression that they are based in the US but once enrolled and call customer service all agents are from India. I experienced so many "drop calls"and no call backs from the agents. They outsource their labor to pay the employees less. No wonder they don't want to return my calls. Intoxalock scam their customers and really don't care for helping out once the device is installed. I hired this company because I had to expedite my installment and Intoxalock promised to have the DMV form mailed in 24 hours. I was pulled off my work schedule until I get this fixed. I communicated to them that it is very important to have this done in a couple of days because I am losing money for everyday that I am not working. They promised me that the paperwork will be mailed over night and should be there 24 hours. They charged me $40 for the expedite documents that arrived 5 days after the installation. I took my forms to the DMV and they didn't accept the forms because intoxalock did not add the installation date. At this point I haven't been working for a week and I called them to send the paperwork overnight. They said they can't do that because they don't do overnight mail!! Wow I couldn't believe it! Talk about recording your conversations for accountability. I am sooo disappointed in this company and in their customer service . I know this is suppose to be an unpleasant experience so we don't make the same mistake again but really you would think they would help to make sure they get paid too . I suggest you look else where for the device. read more

Zero. Terrible company. Getting the device removed is unacceptable. I think they may believe they are part of your punishment. Where I live it's only them and one other company so you have no choice. I propose a solution. A class action lawsuit.it only takes one to file. Also it would be important to let your state legislators know. This was most certainly put into law with the best of intentions read more

literally the worse company. customer service doesn't really have a clue about anything. I call and all they give is misinformation. their rude. expensive. hidden fees. scam artists. read more

Do not get this device put on your vehicle. Make any other deal you can. This has almost caused several accidents when the alarm goes off. you have to blow in this device as you are operating your car. Very unsafe. The company is the worst to deal with, no customer service, only a run around and they will charge you for anything they can. read more

This is a horrible company. They designed this system to steal as much money from people as possible. It will make your battery go dead and lock you out. You can't hear the thing beeping while driving if you have your windows down. It is extremely dangerous. This is the worst desing and operation of a product that I've ever seen. They will steal as much money from you as possible and they will make it very difficult for you to get the system off your vehicle that way they can keep charging you money. They have a license to steal from people. read more

DO NOT USE THIS COMPANY IF YOU CAN AVOID IT!!!! The salesman you talk to at the beginning is not real. Everything they tell you is a lie, and as soon as the device is in your car, they will no longer answer you. Instead you get sent to a call center in a different country with TERRIBLE customer service. I've had the device in my car for 4 months now, still unable to drive. After the initial sales rep told me I'd be driving four or five days. They have messed up my paperwork, took entirely too long to fix it, and charged me bi weekly the entire time. And now, that FINALLY my license can be in the mail any day, the device has malfunctioned and my car won't start. I have be towed now, and not to my original neighborhood shop that installed the device, because they no longer work with intoxalock due to their TERRIBLE customer service and reliability. I've been reimbursed in the past to remove reviews such as this already. NOW I HAVE A TOWBILL AND LOCK OUT FEE THEY CAN REFUND ME OR THIS IS STAYING UP!! If any body is like me and is FORCED to use this sleezey company because it's the only one available in your area like myself, feel free to contact me at woods. kevin. michael @ gmail. com * no spaces) if you would like to know the REAL hell you are about to go through and I will give you the best advice I can. I will continue writing bad reviews on every website I can. The absolute worst experience of my life and I wouldn't wish this BULLST on my worst enemy read more

This company is a nightmare to work with. If you have a choice to have this device or not drive, don't drive. Heck, maybe get a bicycle. This company will find every reason they can to drain your time, money, and energy. First of all, getting the device installed and the time started is an almost impossible task. If the stars aligned enough to actually be blessed enough to actually talk to a person, you will most likely be told " we will send you an email" or " we are waiting for paperwork" when no one from the company will actually send the paperwork. The only way to get any progress is to talk to your state representative or write a bad review. My partner is the one who needed the machine installed. I had the machine installed in my vehicle trying to help. We had to have the machine in and were paying for it for 2 months before his time actually started. My vehicle started to have problems shortly after his time started. It would be fixed for a month then start to have problems and be taken for a few weeks and we'd get it back for a few weeks before sending back to the shop. 5 months after his time started, my vehicle broke down for the final time. It has not worked since. 2 different mechanics gave up on it. The company says there is NO WAY that their machine is responsible however at this point almost everything that can be replaced has been replaced on my vehicle. The only consistent factor has been the interlock. I have talked to other people who have experience with this company. One has the same maker and year as my vehicle. They had the EXACT SAME ISSUE. The mechanic who installed the machine was so fed up with my vehicle that he dropped it off with the battery dead. Knowing my partner's time would most likey pause, we would have to get it towed back to his shop to pay him $30 for calibration fee plus $75 to the intoxalock company. And thats only for a month calibration. I have not had a vehicle for 7 months and my partner's time was supposed to be over in the beginning of this month. However getting a hold of anyone from this company is almost impossible. He has been hung up on more than actually talking to an intoxalock representative. He was trying to get his declaration of compliance signed however they are refusing to sign it because our vehicle has been off. As soon as we realized that our vehicle was not gonna be running again, my partner tried to call intoxalock to let them know what was happening. Several emails send, all were IGNORED. Several calls were made, all were IGNORED!! The only time he was called back was after he wrote a review talking about his experience. That helped a bit but the guy who was calling him was more interested in his taking down the review. Now this company is trying to get him to get another vehicle to install the machine in and extending his time another 5 MONTHS because he " did not comply with the whole" even though he has been still paying them money this entire time and can't even use the vehicle he is paying to have the machine in! He has not missed a payment but still to this company " he hasn't been complying enough" at this point he is paying to not drive and not have his license even though he has busted his butt and has complying the ENTIRE TIME. we went from no debt to in debt in the year span we have been working with this company . This company is strictly interested in making money, they do not care about the people, their situation, nothing. It is a money drain that will keep going and somehow it's all legal. Every time I think we are so close to being done and my partner is able to have his license back,BAM! A HIDDEN FEE FOR UNSEEN EXTENTION OR BAM! YOUR VEHICLE WILL STOP WORKING AND YOU WILL BE GASLIT AS HELL IF YOU SUGGEST ITS THE MACHINE! MY PARTNER HAS FULLY COMPLIED WITH EVERYTHING THAT WAS ASKED OF HIM AND ITS STILL NOT ENOUGH?! HE PUT IN HIS TIME! DO NOT WORK WITH THIS COMPANY! IT IS NOT WORK THE MONEY AND HEADACHE THAT COMES WITH IT! Please sign his declaration of compliance because he has complied this entire time read more

This company offers ZERO customer service. You can NOT reach anyone by phone! My device is broken. I've had 4 lock outs in 3 weeks. I had to have my car towed twice in one week, was late for work and now at risk of losing my job! No one at this company is available. There is NO customer service! Now my charges total $352.76 for 3 weeks! Total and complete rip off, predatory with no customer service. The online chat does not work. The level of stress and frustration is ridiculous. Do not use this company. read more

DO NOT USE THIS GREEDY SCAM OF A COMPANY!! I have had nothing but nightmares with this company! Old, dilapidated equipment that drains your battery, lying customer service IF you can actually speak to someone, hidden charge after hidden charge after hidden charge!! 650 complaints with the BBB 1.2 star rating (but they set up a fake website to lie about their reviews and rating)....should I continue? How about a company blaming THE CUSTOMER for THEM sending D.O.T. a notification that the unit had been removed when even THE INSTALLER told them that it hasn't, then a $40 charge for a new unit, then THE NEXT DAY, another $130 charge, then less than a week later, another $118 charge.they send you a notification to bring your unit inside during very cold or hot weather, but if you remove it from your vehicle, it goes in to lockout so there's another $75 PLUS you have to have your car towed to the service center so they can take it out of lockout!!​...INTOXALOCK IS CRIMINAL AND SHOULD BE INVESTIGATED AND CHARGED with criminal fraud!! read more

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First of all this device is about the size of a brick, they are not very transparent in their billing as well. If your in the DFW area I would advise against this device and just go with the Smart Start device. If you have to transfer for what ever reason a lot of counties in Texas do not recognize Intoxalock then you've got to pay for the removal and the new install. Plus this device is huge and takes up a lot of space in your vehicle. read more

Worst quality device period. customer support has people who can barely speak english. Very unhappy with quality and CS, we will replace device with another brand asap. read more

I currently completed all the required requirements and sent the removal letter a week ago , every time I call they give the same excuse "It hasn't been processed yet" Here is the catch according to every customer service or so called unprofessional supervisor I speak with tells me it takes 2 days to process. I should have read the reviews before using this service provider. Please find a provider that it not trying to milk you for every penny when you time is up. read more