DO NOT USE INTOXALOCK!! Look for a different company to get an IID. I was referred to this company by my attorney's office and I regret it. When you first call, they seem nice, helpful, and responsive. Once you get the device installed in your call, good luck getting a hold of a person, especially without 30 minute wait times. The machine itself is ABSOLUTE TRASH. It's dated and extremely sensitive. It requires you to exhale-inhale-exhale. Even if you're following their 3-2-3 count, it'll randomly start beeping. After only 2 weeks of the device being in my car, my car battery died!! I had just gotten it replaced the month prior. When I called AAA to jump my car, the device wouldn't allow it. I would breathe into it and once cleared, I'd try to start the car. NOPE. The device would make me wait 2.5 minutes before trying again. Eventually, I decided to get the damn thing removed from my car. I called the DMV to see what consequences I'd face and it turns out they advised AGAINST the installation of the IID when Intoxalock's representative called the DMV to let them know of installation. All of that, and I still had to pay remove the device. This company is a scam. Bunch of crooks. Save your money and find a different company. read more

My car is currently in a lockout again. It seems to happen about every month or two automatically when you plug it back in after taking it out the car for cold weather. Read saying it has a violation 12 . Even though I unplug it and plug it in the same way all of the time. I first put it on power saving mode and then unplug it after it dies down. However, sometimes when you plug it back in it says lock out violation code 12 and they charge you $75 or you cannot drive your vehicle. I've paid them over $1,000 from this type of thing happening over time. Just in fees. I have to call them now for the same issue. I'm fed up with this. There is a class action lawsuit on facebook. Hopefully we can get some things changed. Because this is very unfair to the public. And we cannot do anything about it. read more

They do NOT even deserve 1 star: DO NOT USE INTOXALOCK....DO YOUR HOMEWORK BEFORE USING THIS COMPANY. This is a review of the experience that we have had with Intoxalock. This is the worst company and product that I have ever seen. I want to warn anyone who is considering this company to rethink your choices. There are many other products out there...DO NOT USE INTOXALOCK. We put this on my son's vehicle almost a year ago. Not only is it super expensive, it is damaging to your vehicle. During the 11 months that we had it, we had to have the vehicle towed at our expense to a service location because the unit would not work. The service location had it for 3 days waiting for Intoxalock to send them parts. We were 3 days without a vehicle. Then a couple months later we started having trouble starting the vehicle. After many days of having to jump start it, we took it in and put a new battery in it. Not even 3 weeks later the vehicle was dead and needed to be jumped every time. I called intoxalock and they were not only rude but very unhelpful. Each time we called we had to wait on hold for 30 to 45 minutes. Horrible customer service. The worst I have seen in a long time. We decided to take the Intoxalock off and put another unit on. I called Intoxalock on 3 different occasions and told them the only reason we were taking this off was because it was damaging our vehicle and we were not able to drive it without jump starting every day. They did not care or offer any suggestions for the issues we were having. They charged $228 in administrative fees to remove it. Not only that the service location charged $110 to actually take it off, and the new company charged $207 to put a different unit on. If you don't want to completely waste a bunch of money and cause yourself a TON of aggravation and stress, DO NOT USE INTOXALOCK. read more

What an absolute cluster f&*% its been for the last five years. Today is the day I got it out and I've been waiting to write this review on this day. First of all let me say....F^&* Intoxalock! F&%$ NY State for imposing sentences that are medieval! If you can find any other manufacturer please do. You will experience problems with your device. Lockouts are $85 and if your battery dies in the winter due to this thing constantly drawing on your battery, you'll get locked out. Oh you have a problem and you need to call to get a work order done? Good luck talking to someone with a regular american accent. I'm convinced the place is run by arabs and they take pleasure in boning you every chance they get. They have the power to waive fees but never do. They also have the power to reset remotely but that doesn't happen anymore thanks to NYS. If you are in a lockout, you have to get it to the garage within 5 days. If you don't, you'll be towing it. My advice for the battery, install an exterior/interior outlet where you park your car and run a lead and battery charger to your battery. Dont drink and drive! Get your employer to give you a company vehicle and dont get pulled over after business hours. Happy motoring read more

1: 24/7 support is a blatant lie. No matter what number you call you can not get to a person just an automated system with automated messages. 2: I have only had it in since June and it's fried 3 batteries in my car, the repair facility that put it in also broke my fusebox cover and scotch taped it together and didn't say shit to me. 3: They will give you all kinds of false charges and extra charges all of the time and will make it so you can not drive your vehicle if you don't pay the extra charges that yet no one can seem to tell you why or what they are for read more

God I wish I had read the reviews before I Volunteered to have this device installed. ALL the problems mentioned.1. multiple lockouts for no reason.2.no connection to starter when I've blown clear multiple times 3. impossible customer service, nice but borderline ineffectual when you have to lie to get a human. 3. got run wire warnings and other sporadic notices. 4. Yes Brandon was very helpful with all my initial issues but mailbox is always full and no longer responds to text. They do issue credits but good luck, I just found out I have a credit for last (not latest) faulty lockout but was never told. I think many employees are doing their best but its obvious the company itself is just set up to collect money and keep you from actual customer service representatives ( unless you want to open an account!) read more

I was percent misrepresented, basically lied to so I would use this service. I had already picked out an interlock service 265.00 install including 1st month, when intoxolock called me. I asked why should I use this service: 1. We only calibrate every 3 months which is normal and can do with any other company 2. Told me my time would start as soon as my device was installed NOT TRUE 3. Told me it would take 2-4 hours the guy that installed said never is that true I was there 8 hours. 4. Told me payments are made 2x a month to help customers. 5. I paid the 49.95 to start never did he tell me that I would still owe 94.99 ( they charge a fee to use them as well as a monthly. 6. I pay them 94.99 a month and an additional 30.00 when calibration which he told me 15.00 to 20.00 Told me there was a minimum state charge of 94.99 NOT TRUE. I called 3 companies 79.99 to 90.00 The device is like 100 years old. It's huge wires all of the place and a camera huge, and a big block in my windshield. I have never ever seen anything like this, devices are small quick to test and a very small camera. This is the biggest misrepresentation I have ever seen!!!! I WOULD GO TO ANY WHERE BUT HERE. Once you have signed up you can't talk to anyone I had to pretend to be a new user for them to call me back and I have been on hold for 45 minutes. The DMV needs to know this!!!! As well as anyone else I can warn!!!!!' The installer was furious as to all the misrepresentations were in my email. I showed him. They also promised to give me a 100.00 back towards my install see if that's true??????? I have to have his service for the next year I am so disappointed and upset. The things you have to blow into won't even stay in the machine. I had to fumble around to find it before I could blow. Absolutely insane!!!! read more

If I could give them a negative star I would. I've been with this company for 1 1/2 years and it's been nothing but positive since day one. I have had to take my car in 5 times for faulty equipment. Miss work and valuable time to do this. They have hidden charges they add on all the time not telling you before hand about them. Customer service is horrible you're lucky to get a person you can understand. I could keep going but I'm already starting to get upset just thinking about all this stuff. Go with a different company believe me. Consumers beware..... read more

If you want to go with the worst company on the market these are your guys. First expect to pay lockout fees even after declaring that maintenance will be done. Second expect very long call times no one ever picks up the phone and when they do they are totally lost. I've been dealing with this company for a year and it's literally the worst. They will charge you for every thing even if it's something out of your control. Did I mention how bad the customer service is 1/10 read more

PLEASE! DO NOT! USE THIS COMPANY! I have been on the phone with them all day. DDS didn't require me to have the interlock system installed. I chose to have the system installed on my own. For my very own reasons. Intoxalock is still saying they need to have a form from DSS sent to them to have the system removed. But DDS told me they have no reason to reach out or provide them with any information. I am stuck inbeteewn a rock and a hard place. Intoxalock is still being almost no help at all. It is such a headache to have their device removed. If you are not required to have this device installed, then do not have it installed with this company. I chose to install an interlock system on my own accord. No court, nor government entity mandated me to have it. So why would I need them to tell Intoxalock to let me uninstall their system in my vehicle...If I didn't need an entity to tell them to let me have it installed. Crazy read more

terrible customer service. I've been trying to get ahold of someone all day and can't get ahold of anyone to address the problems with my account. read more

Don't use their service. They installed the Intoxalock and left my car dead in the driveway and are taking no responsibility for the additional fees that I had to put out to get my car towed, analyzed and fixed. I wouldn't even give them one star. It's been nine months of pain and they started the whole thing by leaving my car dead in the driveway and not taking any actions to fix the issue. In September, we requested Intoxalock to install a interlock system in our car. While the interlock system was installed (09/21/22), the car would not start. We tested the battery and it still would not work. Regardless of the situation, the installer left the premise before the car would start. We contacted our salesperson and he said that had never happened and didn't know why it happened. He suggested I call Intoxalock, which we did, to no avail. We could not get to a person to speak to in person. Because of the dead car, I had to get the car towed to the dealership. This cost me $100. In order for the dealership to diagnose the problem, they charged a $165 diagnostic fee. The dealership determined that the Interlock system was conflicting with the remote start system, which caused the security system to activate - causing the car not to start. The interlock was not installed correctly causing the car not to start. In order to fix this issue, the dealership charged $495 to fix the issue that Intoxalock had caused. In order to fix it, I also had a rent a car for $38 dollars. Once the Intoxalock was removed, the car started with no issue and worked as expected. All of this activity was caused by the improper installation of the system by Intoxalock. In addition to all this, there were multiple calls made to Intoxalock. The automated system made it almost impossible to speak to a representative. We have to call from a different phone, acting as a new customer in order to get in touch with someone. After poor customer service from Intoxalock, we decide to remove the Interlock system and stop our relationship with Intoxalock. In turn, the system was removed at an additional price of $128. One of our last calls, was to request a refund of the auto costs that ensued as a result of the improper installation of the interlock system by Intoxalock. We were instructed to send an email to invoices@intoxalock.com. In November 2022, I sent a description of the activities and the copy of the invoices paid for the repair of the car in expectation of refunds and reimbursements for the sum of over $1,000 in additional costs due to the improper installation of interlock system by Intoxalock. I then received an email regarding the tow receipt (subject line "Tow receipt Denied"), stating, "We have received your documentation and are unable to approve as the receipt provided does not meet the criteria for reimbursement. If additional and/or updated documentation is provided, we would be happy to review again to see if a credit can be applied. To qualify for reimbursement a receipt must include: -Full Name -Proof of payment (if the receipt does not show as paid we cannot issue a credit) -Date of tow -Vehicle information -Where the vehicle was towed from and towed to -Be clear and legible" There was no other communication on the other requests. After that last email, there was no other communication from Intoxalock. Again, we made a call to Intoxalock to understand when the reimbursement would take place. We called on December 14, 2022, where we were then told that the reimbursement was denied. This was never communicated to us or a given us a reason for this denial and it's obvious that Intoxalock is at fault here. I was then told I could email to this address @customerserviceresolutions@intoxalock.com to appeal this decision. Today, I sent this email to this email address and it was not a valid email. I also tried "customerservicesolutions" and "customerservice" to no avail. Please consider the facts in this case, and understand that the improper installation of the Interlock system by Intoxalock cause the unnecessary burden for my family of over $1,000 in expenses. read more

Liars and swindlers. Hidden fees. Try to force new lease. Customer service trained to hoodwink you.

The worst customer service I have ever received!! Condescending! Hateful and rude!! In the one year I have dealt with them, I have not had one helpful phone call! read more

Cashgrab. Expensive as hell to begin with. Glitchy device, keeps entering lockout. They will give you two or three free resets, but after that it will cost you about 80 bucks each time to reset. Unbelievably crooked people. read more

For starters, the device is a POS. Mouthpieces don't securely fit into the device, so the mouthpiece if always falling out and onto the car floor, under the seat, etc. Really sanitary to be putting into your mouth. Secondly, you need to have Superman lungs to make this thing work correctly. The inhaling, exhaling, then inhaling again... it has to be perfect or it fails. Next is the ridiculousness of the amount of times having to blow WHILE DRIVING. No rhyme or reason as to when and how often. It can be 2 minutes after you started the car or 20 minutes. It's unsafe. And worst is the noise. Very loud beeping and grinding noises when alerting you to blow while driving. A real joy for my passengers, friends, family, daughter's friends, etc. And lastly - the price is just ridiculous for the leasing of this thing. Greedy as can be. There HAS to be better alternatives. read more

Legal extortion. They clearly take advantage of people with no voice by charging outrageous rental fees and go through shady vendors to install this clumsy and shoddy device. Am willing to take responsibility for past mistakes but this is just a greedy, under-regulated company. read more

worst company ever!!!! costumer service sucks. i get violations for no reason. no resoluton. They will just say pay and it will go away! Worst worst. Better off doing jail time for the dui.. read more

This appears to be the only company that will not allow a certified mechanic to disable the system to perform repairs and maintenance to your vehicle. They will only put your vehicle in "repair status" but if one of my technicians has used an alcohol based mouthwash it will violate the customer and they will have to dispute the violation with Intoxalock. Be ware!!! I highly recommend a different company if you have to get an interlock device installed on your vehicle read more

I had device installed but DMV form they sent to installer did not have my license plate number on the form and DMV would not accept it. Every time I called customer service they said a new form was sent overnight but they lied. I missed 2 days of work and I'm still waiting for the forms. At this point I'm looking for another company. Bad service customer service sounds like they're in India. Don't use this business. Messed up paperwork. read more

Have had device for 6 weeks. Have not had problem with it BUT I have not gotten my $100 install refund and CANNOT get to talk to anyone about this. Their customer service number is completely automated and there is NO option ti talk to a person. Absolutely ZERO oppportunity to select an option tp SPEAK with ANYONE. Bullshit customer service. PICK UP THE PHONE ASSHOLES. They take their money everytime its due but i cant talk to them when i need to. THEY SUCK. They only get one star because thats the lowest rating allowed. They truly deserve a ZERO rating read more

I have been treated like a second class citizen by intoxalock. The customer experience was absolutely ridiculous because of their structure and culture. Customer service is always a long wait time and then you are transferred from one to another and another. I have been on calls for over an hour and 45-50 minutes was waiting. "Their agents are busy assisting other customers and will be with you shortly "! When I spoke with an agent, a supervisor and a company representative it was terrible conversation(s). They would ask a badly worded question and then not allow me to respond. If I spoke to them and asked a question, they would NOT answer my question. They continually cut me off and repeatedly said the same thing. Even after I said, I understand * they wouldn't listen or answer my questions. I want to say that my Customer Experience with intoxalock was the worst I have endured in the Last Few Years. Bad service, bad management, bad attitude, and BAD Company. read more

They're HORRIBLE, I mean HORRIBLE, I cannot even begin to.type.all.of the negative things,.it would take too long. They're also extremely rude.and poor customer service! RUN, DON'T WALK, DO NOT GET THIS COMPANY read more

If I could give zero stars I would its a bot with an algorithm the is designed to charge as much as it possibly can Stay away pick another company read more

Well here is my latest experience with Intoxalock. I have been trying to talk with someone who can answer my questions about my upcoming service appointment at the dealership. I want to know what to tell the mechanic. How does it work? I have reported the service on the website. No luck talking with a person or even the chatbot on their website which keeps me going round and round through the same thing with no answers. I'm afraid to take my truck in on the chance of a lockout and not being able to get it removed as there is no one there. read more

Just report them to the Better Business Bureau. Help@intoxalock.com is a joke. Their inbox is full and they reject your emails. Customer service is only good when you are paying and setting up your device. You'll never speak to a human besides that ever again. My device was to be taken out in October 2023 and it's not half way through December 2023. They are still taking my money biweekly, still making me calibrate the device. Still can't get ahold of a human. I have put in multiple device removal requests. I have called customer service to deal with a robot. I have called the state, my lawyer and even the judge to be told "call customer service". Since my device was installed, my lights go on at random times. I'm an asthmatic and I have almost died while driving multiple times breathing 3 or 4 times in a row into the machine because "breathe harder next time". You can't auto start your vehicle or be away from it in winter so you'll freeze until your car warms up and you can take off. I highly do not recommend this company or this device. read more

Intoxalock Ignition Interlock - Don't bother emailing. They don't check them!! - Interlock Systems Near Me - Antioch, California

Terrible customer service. Device drains battery. Have to leave it plugged in to a charger. Had to switch vehicles had to pay the shop $200 then more to intxalock for the switching of vehicles. DMV is not getting the paperwork and for the 5 months it has been on DMV says I don't get credit and have to start over. Terrible company. Use someone else!!!!! read more

I have had this thing in for 7 months the first one kept giving false readings got anothe one put in it did good for a min then started showing ERR wen I blow all 0s and gave me 6 false readings wen I was On my way! to work at 630 am this is crazy because I don't drink like that if at all plus I'm in bed at 10pm and up for work at 5 am this ish is crazy and has me stressed out read more

To begin you will only be provided with good customer service when your paying and getting the device installed. After that, your on your own. This company has hidden fees which you won't find out about until after your first month, or when the device drains your battery. The device I had completely gave out and left me stranded. Towing comes with the package but you pay for it. So it's not free. If you get charged any accidental fees be ready to wait 3-4 weeks for a refund as they don't place notes. And it almost seems as if they want you to forget about their error fees and to stop calling them so they can keep your money. I've been waiting on a refund for 3 going on 4 weeks now and I doubt they're even working on it. Their customer service dept is rude, unprofessional and they will transfer you to many departments without providing you with any answers. Other than "Well look into it" read more

This device is very difficult to operate while driving it's dangerous.EVERY TIME IT MALFUNCTIONS THEY EFFECTIVELY RESTART YOUR TIME WITH THE STATE and charge you $100 regardless of whether it was your fault or not which is unlawful. Intoxalock will tell you that it is up to them to decide if you're in compliance to have the device removed but that is false. WAC 204-50-130 (1) "A manufacturer will determine a restricted operator's compliance of this section in accordance with RCW 46.20.720"RCW 46.20.720 Subsection (4) defines the requirements for removal including (4) "Requirements for removal. A restriction imposed under subsection (1)(c) or (d) of this section shall remain in effect until the department receives a declaration from the person's ignition interlock device vendor, in a form provided or approved by the department, certifying the following:"(a) "That there have been none of the following incidents in the one hundred eighty consecutive days prior to the date of release:(i) Any attempt to start the vehicle with a breath alcohol concentration of 0.04 or more unless a subsequent test performed within ten minutes registers a breath alcohol concentration lower than 0.04 and the digital image confirms the same person provided both samples" Also check out WAC 204-50-110 Mandatory requirements for an ignition interlock device. (1) Notwithstanding other provisions of this chapter, a certified ignition interlock device must: (h) Uniquely identify and record each time the vehicle is attempted to be started and/or started, the results of all tests, retests or failures as being a malfunction of the device or from the operator not meeting the requirements, how long the vehicle was operated, and any indication of bypassing or tampering with the ignition interlock device, or tests. Under this WAC they have to replace a faulty device within I think 48 hours. There are many other subsections so if Intoxalock is refusing a compliance report for you I recommend you Google the above mentioned WAC and RCWs to see which applies to your situation. I suspect this will be the case with a lot of intoxalock victims because from what I've read they've had a steep decline in business. Probably due to the negative reviews on any other site than Trustpilot who they pay to post bot reviews and delete negative reviews. read more

I wish I would have checked the reviews 1st. Horrible device drains your battery, customer service is a hassle to get to save your money find something else read more

I chose Intoxalock for my IID. Unfortunately the technicians were unable to install the device due to some incompatibility. The local shop even called the technicians at Intoxalock for advice but nothing could be done to get it to work. I went with another manufacturer which worked great. Meanwhile I unable to contact Intoxalock either by calling them, texting them, or email about what happened. Once you agree over the phone to the service, they will completely block you from contacting them. Now, seven months later, they have sent my supposed bill to a collection agency. I've informed the CA DMV about them and lodged a complaint. I will now head over the the (toothless) BBB as a warning to others such as I'm doing now. BTW Smart Start worked great and was very accessible. Consider giving them a try instead. read more

This is my second time extending my lease because of 1 violation. They will take advantage of you, your car die & you get a violation for it dying when it's the device that makes it die, 3 almost four alternators, & had to get a another battery. I got an inspection on my car.. The mechanic told me that the I had a wire issue and my car would run off the power from the alternator & not the battery & that the place I get my calibrations that mechanic should of caught it but tried to tell me it was the alternator again. The device will show that you blow false breath samples. It will say you fail when you haven't drank any alcohol but won't fail you when you get gasoline spilt on me. I had to extend my lease because they said I tampered with the device which was false & the representative told me I will need a court order to see the proof that they had of me. They will find anything to keep you in this lease & take your money. I have cried so many times because of this company. Oh yeah, I was told they could keep me in this program for 20 years if I get it one violation but thing is they always find one for you to not finish. I'll probably die with this device in my car. read more

They need new devices, new customer service, should probably just shut down because of how terrible they are. You have to call from another phone number to even get customer service because all they care about is getting new devices. The device it self is ancient and literally drains your car. They had me remove a 1 star review before to save face and gave me a credit on my account. read more

This company is a money grab. I have had the device since 2020 with no issues until I was eligible to have it removed. Each violation adds 180 days to my time on the machine. Both times I requested 180 day compliance i received lockout violation...one of which is because the device was cold? Nope! I'm over this garbage! read more

This company has terrible customer service, they lie about how much you'll pay each month they have hidden fees don't use this company.

I am 11 months sober. That would be a celebration, but the 10 months I have had with Intoxalock's IID during this time have been the worst 10 months of my life. I am on my third lockout violation in a week due to this device destroying my car battery (violation 11) during subzero temperatures and have received no assistance beyond, "Go get it reset at your service center for $75 and then somehow file a complaint with people that don't know what is happening." The reviews that you are seeing here are fake. I am as close to suicidal as could possibly be (several emergency calls to my therapist tonight), and there is not a single person at Intoxalock willing to help. Please, whatever it takes, do not use this company. They will bleed you dry and laugh all the way to the bank. read more

DO NOT ISE THIS COMPANY! I'm $1000 out and now I have to tow my car and pay a fee. they ruined my brand new car electrically and it's costing my thousands of dollars! IT IS A SCAM!!!! The will lock you out and report violations for the money! It's a nightmare!!! read more

1st I would give 0 stars if it would allow me to. Yesterday I was helping someone whose car wouldn't start. I know the retest can pop up anytime so I waited till the retest to leave my vehicle to jump start the person's battery apparently not 5 mins later did the test pop again for another retest so I missed the Rollin test even though I just took one 3 mins before. When I asked the customer service person if he could help out in any way with the fee or even jus reset my device remotely and I was told by their employee oh well it's your problem wow that's jus amazing I will be disconnecting this service and goin with another service like smart start. This is not the first issue with these so called customer service people. I was lied to about pricing n never told about $75 fees I knew then to not use this company but I had already paid for installation so I was kinda forced to keep them otherwise I would a had to pay disconnection fee plus another installation fee with new company. The customer service if u can even call it that never can help has lied multiple times to me n now because I made the decision to help someone in need I'm told by the employee oh well it's your problem. I only have 1 month left to have this scam service n I am willing to pay all the fees to disconnect this service and not drive I don't care they have screwed me over too many times n the fact that I have 1 month left and I'm willing to stop using this scammer company should tell u everything. How can an employee never have an answer to help u out but he has an answer to tell me oh well it's your problem is jus amazing. I'm so done with this terrible company and u can never talk to a person that can help cos they don't offer any help. 0000000000 rating across the board Don't use this company read more

Worst cimpany to deal with they dont pay thier invoices. They say you will get a refund everytime they schedule an appointment it cost me money because theynever set the appointments up correctly. They owe me over $1200 for thier equipment malfunctioning and me being stranded and missing work. This company should not exist the California court system should be ashamed this is qhat tbey make us deal with its all a scam. read more