Bill at the front desk is a true gem. From the moment we arrived, he made us feel like welcomed…read moreguests instead of just another reservation. He took time out of his day to show us the original bank vault from when this beautiful hotel was a historic bank building, sharing its history with genuine enthusiasm. It was one of the unexpected highlights of our stay. When a sudden rain shower rolled in, Bill made sure we had an umbrella before we headed out. It was such a thoughtful gesture and a perfect example of the exceptional hospitality we experienced. Luxury hotels are about more than beautiful rooms. They're about people who create memorable experiences, and Bill certainly did that. Thank you for your kindness, your knowledge, and for making our visit even more special. We hope to be back.

Left a very expensive item in my room, called immediately and left my information and what room I…read morewas in and heard nothing back. Did this twice until I got a hold of them today and no belt. Lack of urgency, lack of caring or trying to help at all. I would suggest getting a tent and sleeping by a swamp and your valuables would be safer. Staff doesn't care at all.

Had a great stay at Hampton Inn Baton Rouge Downtown - honestly nothing to complain about…read more The location is fantastic, right in downtown Baton Rouge and super convenient for getting around. The staff were amazing- friendly, welcoming, and always helpful, which really made the stay feel easy and comfortable. Breakfast was excellent, and the fact that it's included is a huge plus. Plenty of options and a great way to start the day without having to go out. Overall, everything just worked. Clean rooms, smooth experience, great service - exactly what you want from a hotel stay. Would absolutely stay here again.

The 5 stars are for the front desk staff Tramika (sorry for spelling) and Crystal, in addition to…read morethe ladies this Sunday at breakfast time. They were cheerful, friendly, helpful, and wonderful to talk to. I would give the room 4 stars only because the lotion dispenser was broken. Staff: amazingly friendly and helpful. We asked for recommendation for dinner and she provided us some options. Location: great location. there are several restaurants located in the water. A beautiful path facing the bridge and Mississippi River. There's even bikes you can rent if that's something you'd like to do. Parking is available onsite for a fee Breakfast is free and they have servers options. The staffs were friendly, helpful and just a bundle of joy. I definitely recommend this hotel if you're going to Louisiana. Thank you to the staff! You made our stay enjoyable.

This place is great. Front desk people are wonderful, but the star of the show is Chastity. She…read moreworks in the bar/restaurant in the lobby. We came in a little late in the evening and she treated us like rockstars. She was juggling a few duties like a champ. She was personable, engaging and just an overall good person to interact with. I would hire her as an employee if she lived near me. Drury better hang on to her for life!

I am very happy with my stay here at this location. I really like staying at Drury Inn whenever…read morepossible. Our room was great and we enjoyed having the extra space with the couch and tv room. The snack/kick back food was really great and the breakfast was amazing as well. I think the food alone makes staying at the Drury Inn an amazing deal. This location has a restaurant inside now which is helpful too. The parking seemed a bit limited but I felt safe at this location as it appears to be in a newer area near the mall/etc. There is a gas station and Jimmy Johns right in front of the hotel. I recommended this location for families.

I like the fact that they hotel was prepared to receive our large group of high schoolers by having…read morethe room keys and room assignments ready along with a sign to welcome us. The cost was not at a discounted rated, but the rooms were nice and accommodating for the price. I only had a problem the next morning when the lady in the restaurant refused to take our kids order that we were willing to pay if any kid went down to eat, however she closed the kitchen while the hours were operetable. She also called our president out of her name in the presence of children. House keeping didn't change our sheets they just emptied the trash and bathroom, how I know is because I had a small nose bleed and returned to those same stained sheets. Inspite of all the stay was comfortable.

Excellent Staff! Bobby and Rochelle rose to the challenge of booking us a couple of rooms for a…read morefew days, on the spot, after we realized we had booked at a subpar hotel down the street. The lobby, restaurant and bar were a very inviting environment. Katherine and Kelia were very friendly and attentive. Alexandria, at the front desk, called to let us know we had left an item behind, made sure it was waiting for us at the front desk upon arrival, later. An extremely pleasant stay. Will stay here again, upon our return to Baton Rouge!

I had a pit stop driving from Atlanta and needed a quick recharge before heading back home to…read moreHouston. As a Bonvoy Gold member, I received plenty of snacks and drinks as a warm welcome, which I appreciated. I do not often see hotels go above and beyond the way TownePlace Suites did. The rooms were freshly cleaned and organized, which was great, but the two air conditioner controls were a bit perplexing. I had to find the controls, though there was a note saying they were by the back of the window. Removing the redundant climate control by the front door would be useful and would reduce confusion. I had a pleasurable stay, and the breakfast bar was really good with a quick-make waffle machine and stellar options. I will consider staying at another TownePlace Suites property in the near future.

I absolute love this hotel. Ayanna J. tends to be the usual receptionist that we see here every…read moreevening when we get back from bowling. That was the main reason for this trip. We are one family of the many thousands that have come through Louisiana to be able to attend and participate in the 2025 USBC Open Championships, a nationwide bowling tournament. She is so sweet and so polite. We asked her for many food recommendations, and all of the spots that she named were phenomenal. Now, we are not from here. So, maybe our idea of what is phenomenal to us may not be the same for others. But I can guarantee you one thing, The food places that were suggested to us not only served great food, but also they served up GR8 service. Everybody's attitudes were so enthusiastic and positive. Not to mention, we are in the south, everyone was so polite. There really is such a thing still as southern comfort and southern hospitality. We received both by staying here, at this hotel. This hotel was definitely clean and comfortable, well lit, and not super modern, but definitely not at all close to being outdated. I like that the pool area is open fairly late into the day and that towels and things are removed constantly. The restroom and icemaker areas are clean and kept that way all throughout the day and evening. The breakfast varies day-to-day. For example, yesterday there were waffles and breakfast sandwiches, eggs, bacon, sausage, patties, cereal, bagels, and other bread items available in addition to four or five may be different types of milk, and two kinds of yogurt. And today, many of the same items were offered along with biscuits and gravy. Nothing about this hotel has disappointed us one bit. All of the appliances in our room are in working condition. Dish, dishwashing detergent and sponges, coffee, utensils, some basic flatware, and other dishes of various types are available. There's also a long listing of different appliances and things that are available to be borrowed from the front desk. The one that really shocked us was a rice cooker. Room rates were definitely reasonable. And even more so now that I've seen the hotel, the room that we were given, all the things. You definitely get what you pay for. I have stayed in rooms that have costed four or five even seven times more than what I paid for this one and in comparison, while this one may not seem as fancy, it definitely offered more to me and was more valuable to me because I had all the things I needed to keep my family comfortable during this trip. Oh, and did I mention? Parking here is absolutely free. The hotel is very close to the freeway on ramp as well. That makes it very nice, on and off the freeway as we please very easily. Ever you were looking for a hotel in Baton Rouge I would stay here again, without question or hesitation !

Where to start? The light switch didn't work so we had to find the switches for lamps. The coffee…read moremaker was in the restroom. The tub was peeling. The door was unhinged and light came through. Then the alarm clock went off twice waking us up at 4 am. The breakfast biscuits were old, the sausage looked grey, the waffle maker was broken. Not a restful stay. Forgot to mention the police was called because apparently a car was broken into.

I can't say enough good things about this moderately priced hotel. It's an older building with a…read morefew cosmetic updates needed to the wallpaper,paint, etc. HOWEVER, where it counts: My room was spotless and comfortable. Every staff member I encountered was friendly, courteous and helpful. Fridge & microwave in the room. Breakfast, including hot items, in the morning. Coffee available all day.

don't be fooled by the pictures. The rooms are outdated.they're not like in the pictures they're…read morevery old and tattered. They call historical, but. The hotel is old and outdated . Carpet looks really dirty. Furniture is nicked. The rooms are small. The rooms are very damn not bright at all like you the pictures even with the blinds open.. I don't know how they captured that. The TV is very small like a 32 inch. The beds are ok but they don't look as nice as in the pics. bathroom sink doesn't have a lot of space. Tub is are small in general.The tiles are stained or old. everything in this hotel needs to be updated definitely not worth the price. I don't know why it's listed as one of the top hotels in the area but under the Hilton name, I expected lot more. I will say that the staff was nice except for the person that checked me in the first night everyone else was nice.

This was a terrible stay. It had hope with the beautiful French influenced architecture but as soon…read moreas you step inside the hotel, your hope diminishes. We checked in and were sent on our way to our room. The elevator smelled like urine. When we neared our room, we saw the maid outside the adjacent room. When we entered our room, the she quickly turned her head and asked what we were doing and that this room wasn't ready, but it was her sharp unpleasant tone that caught us off guard. No worries, I told her but to please contact the front desk. She said I don't know who told yall it was ready but do you see it's not ready? Anyway we made our way back to the lobby, got another room, got in a different elevator, and noticed the disgusting odor again. We get off on our floor and it smells awful like a ranch mixed with urine. The room also smelled musty and like a wet dog. We tried to look past that but then there was also a disgusting hair ball on the floor, stains on the bedding and curtains, and the just total ick. I give one star to the kind lady at the restaurant and check-in and for the view of the Mississippi River. Unfortunately we were not comfortable at all during our stay. We felt disgusting and couldn't wait to leave.

I really enjoyed this hotel! The family is a little underwhelming on the outside but when you walk…read morein, you can see it is definitely a nicer hotel. Lobby area was neat and tidy. The staff was very friendly, and my room was nice and clean. Thankfully the room had a nice smell, none of that old moldy ac smell and genuinely enjoyed lounging around The lobby and hanging out in my spare time. The area was safe and free parking which you cannot beat. If I'm ever in Baton Rouge, I'd stay right back a the Renaissance.

Very disappointed with the cleanliness of our room. We stayed here with our kids, and the condition…read moreof the room was unacceptable. The air vent was absolutely covered in dust and buildup, there appeared to be mold/mildew along the bathroom shower edges and corners, and we even found food crumbs on the bed. When you're traveling with children, you expect a hotel room to at least be clean and sanitary. These weren't small cosmetic issues--the room looked like it had not been properly deep-cleaned in quite some time. I've included pictures because they speak for themselves. Unfortunately, based on the cleanliness of our room, I would not recommend staying here.

I have been coming here for over 20 years. I was a VIP for many years all of a sudden they took…read moreaway the VIP. I'm not sure why. Say we have to meet a quota do you expect everybody to spend 50,000 a year, unacceptable. ! I played 1000 bucks the other night then the following day I was told I could not get the Tuesday gift. blender! It took a long time for them to answer the telephones. Another question I have for hotel management. I've noticed more dogs in the hotel. My question is do you have a floor for only dogs and the dogs in every room because I was itching a little bit and some people allergic to dogs I would suggest that y'all have a room and floor for dogs only and maybe an elevator for dogs. I know you're pet friendly but some people are not. Leads me to think why I was itching last night and rooms could be a lot cleaner ! if you're having dogs I would think you'd have an expert clean after a dog. since people have their dogs in the room on bed , carpet all over the ! it's what I'm stepping on. Just a suggestion y'all should have a dog floor a dog elevator. I know I'm not the only one disappointed with taking their VIP away. Maybe that's why it's a little slower than usual. Thank you in advance.

I attended an annual industry event and it's a nice enough venue. The food and beverage services…read morewere good quality. The room was freezing. Restroom supplies and refreshes were less than adequate - perhaps they were short staffed. Plenty of parking.

Beautiful river view rooms that are well kept and up to date. Easy valet with quick service!…read moreBroken elevators put quite a kink in our walk up the 6 flights, but staff was very apologetic and fixed it promptly. Plus house pup, Bella, escorted us to the stairs and that fixed my mood instantly. But, I have to shout out to Ken!! He rocked the drinks at the bar. Not only did he create art for our alcoholic beverages but he included the whole family by making stunning mocktails for my daughter. Thank you Ken for making Baton Rouge even better!

I stayed here for my Masters Graduation at LSU, and the whole experience at the hotel could have…read morebeen better. Upon check in everyone at the front desk seemed confused and uninterested, granted I came in about 1030 PM but come on after a 6.5 hour flight a little more care and consideration for any traveler would have been welcome. The floor I was on smelled like cigarette smoke-when I brought someone upstairs, the man said- uhm I don't smell anything. The next morning I woke up to coughing (I found out later who was ever stying in the next room next to me was smoking-it was an adjoining room door-not a solid wall). They said they handled it....why didn't you handle it the evening before? The rooms while nice are very very cramped there is barely enough room to move- and also not clean-the floors just look dirty. When I asked for a manager to call me back- the manger just sent me a form letter "Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at XXXXX" Nothing to address anything I wrote in my comments. LAZY, just LAZY. Just a terrible experience.