This review is for my grandpa. Just because he doesn't have Yelp, doesn't mean he still can't share…read moreis experience. So I am here to help him out. My grandparents are planning to move to Virginia in about a few months. They are coming all the way from California. I live in Charlotte, so after my grandpa got everything situated in to storage, he came to stay with me. Since he was in Richmond for a few days, he had to stay somewhere. The odds were against him because there was a soccer tournament in the area. So naturally, hotels were booking rooms left and right. My grandpa called this location and they had a room for him. He is a vet, and this place gave him a wonderful military discount. He said they treated him like a king. Which is a blessing to hear because sometimes older people aren't treated right. They had to relocate him into a different room every night since they weren't sure if they were going to still have room. He didn't mind that. He just wanted a place to sleep after moving boxes out of a moving truck and into storage. They offered breakfast and he loved that. He was able to get yogurt, eggs, sausage, toast and coffee. They supplied water. He enjoyed breakfast each time during his 3 night visit. He said all 3 rooms were extremely neat, no issues at all. He said if he could give 10 stars, he would! Thank you for going above and beyond to help my grandpa. That says a lot about this company and what they represent. You guys made his stressful moving trip a lot less stressful. Super impressed!

I want to say I gave them a chance to fix it and I got the run around. I will take down review of…read moregets resolved. First their was hair in the shower... gross. Room had an Odor, maybe previous person. When they do clean they over clean, the desk/ rest area was covered in product. The bathroom had no shampoo, but two spots for conditioner and still empty. Break first first morning was not good, second morning better. They did not clean the room, when brought it up, they asked if I was told they clean every other day, assuming this is practiced. I said no, and they said there was a sticker on the mirror. Never thought to look because never had a hotel clean every other day. Contacted Hilton about issues, they said would get back to me, never did, when I contacted them they said would transfer me to a manager and they sent me to the hotel. I usually stay at Hilton for work, this was a trip for my son, so the hotel was chosen, and I understand Hampton is not going to be as nice, but very disappointed especially with what I paid.

We were assigned to this hotel for a soccer tournament that my daughter had to attend in nearby…read moreMidlothian. As Hilton members were used to some of the perks that come with diamond member status and we were still able to have those based on booking with our group block. That was a total plus! The lobby for big events like this is hopping with energy and people visiting the bar area or the breakfast area. The open air pool is super convenient for the teams who need to relax after a long day playing on the turf. The rooms are perfect for two people. Any more than that would have been cramped in the double beds but they were super cozy and comfortable. I thought the water smelled a little bit musty, but there was lots of counter space for all of the cosmetics and jewelry my daughter brings with her. We got new fresh towels everyday and our beds were made up nice and cozy for when we crashed after a long day. I had a mischarge on my bill that I noticed upon checking out and the woman at the reception desk was super helpful in getting that charge expunged from my bill. I also had bought ice cream for all of the team and the people behind the desk were nice enough to keep it for us in their freezer facility so we wouldn't have to waste it. I don't know if we'll ever be back at this hotel, but for the time being and the four nights we stayed here it was perfect.

Conference Center Review: I attended the Richmond Tattoo…read moreFestival here and must admit, it was pretty well set up. Although there were a lot of people, the tickets were sold in waves so it didn't feel too crowded. Restrooms were kept clean, hotel staff were on site to make sure all was going smoothly, and the event organizers and team did a good job to keep people safe. I really appreciate the golf cart that took us to and from the furthest car parks right up to the event site.

They are rehabbing this hotel floor by floor. We were lucky and stayed in a room on floor that is…read morenewly renovated. Nice room, comfortable bed. Good price. Just over $100. Old windows = traffic noise. New furnishings but old door, so the light streamed in from the hallway through the door jam all night. It never got darker than dusk. That's with the blackout shade fully down. Standard hotel breakfast. Friendly service. Easy location. I'd stay there again. I'm not too picky for the low price, but the door thing really bugged me.

This place was terrible I love Wyndham most the time…read more This place needs some monies put into it. I will not be back Should get a refund honestly. They should pay people to want to stay here.

The lobby smells amazing. I was disappointed to 1st be given a handicapped room with a tub, then…read moreafter requesting a room with just a stand up shower I was given new keys, lugged all my crap back on the elevator only to find ---- another tub!!! Mind you there are less than 25 cars in the parking lot. It's a random Tuesday in Richmond for Pete's sake! If you can't etch out a stand up shower, 2 Queen beds, and a Thanks for being a status member in an empty hotel you should be ashamed. Will NOT be back.

Quincy is very professional and helpful with amazing customer service..........................read more

Very short stay for a lacrosse tournament weekend. I stayed in the separate building - the one that…read morehas turrets on each end - that was behind the main building. When arriving, check in first before unloading all your luggage in case you're assigned a room in this separate building and have to drive around. Parking is nearby. I had a king room. There was an apartment size fridge with a small freezer, and microwave. Coffee marker, coffee and teabags were in the room. Floor had been updated to wood laminate. One side of my room had a brick wall, another had stone. Window looked out onto the pool. Bathroom amenities included bar soap, shampoo, conditioner and body lotion. There were 3 each of hand towels, washcloths and bath towels. Water pressure in the shower was pretty strong but the toilet was sluggish. The only outlet in the bathroom, where I could use the blow dryer, didn't work. Reported it to the front desk but they hadn't fixed it by the time I checked out. My room was right next to the building entrance as well as just around the corner from the ice maker. You have to swipe your room key to get into the building so whenever someone swiped to open the outside door, it sounded like it was MY door that was being swiped and someone was about to walk in. I didn't feel very safe in my room. Walls are thin so I heard conversations in the hallways. I heard the ice maker being used quite a lot in the morning (not at night tho). Otherwise, my stay was relatively quiet. I was lucky that I didn't share a wall with any neighbors so all I got was door and hallway noise and the ice maker when it was used. Bed was as firm and comfortable for me. Room temp had been set at 69F when I arrived and I never changed it. AC noise didn't keep me up. Breakfast was a buffet and free. It's located in the main building so I had to walk outside to get to it. Not a big deal unless the weather isn't ideal. Breakfast had basic hot and cold options (scrambled eggs, sausage, oatmeal, cereals, fruit, yogurt, pastries and bread, coffee) except I never saw juices of any kind. The hotel is set off from the main road at the end of a street and not easy to find. One landmark to look for is Seoul Restaurant. The hotel is at the end of the side street that runs next to this restaurant. The only hotel staff I interacted with were at the front desk when checking in and out. Both were professional and really helpful. Some older reviews mentioned a smell in the hallways and I didn't notice anything like that. I do think the hallway carpet needs to be upgraded as it's dark and dated. Overall, my short stay was fairly comfortable. My room was fine, I slept well, I really liked having a fridge and microwave in my room, breakfast was free and the staff were helpful. I didn't like the location of my room which was next to the building entrance. I'm an older woman traveling alone and I didn't feel quite safe in my room where I could hear the outside door opening and closing constantly. I would've asked for a different room if the hotel hadn't been completely booked. I'd stay here again, just in a different room.

Horrible experience here!…read more Air conditioner didn't work properly. We were told it was "switched out ". Still ran 24/7 without cooling off the room. Came back to the room today at 10:15pm after being gone since 9:30am this morning. The door to our room was OPEN. We have no idea how long it was open or who may have gone into our room since 9:30 when we left. Huge safety issue. I certainly hope that you will ensure guests feel SAFE and comfortable at Best Western Governors Inn Midlothian moving forward. We will not recommend this hotel nor will we stay here again. The air conditioning was one thing, but to come back from being gone all day and the door to our room was open is another level of poor management. Perhaps housekeeping should make sure the rooms are secure before taking their smoke breaks.

Definitely a hotel I would stay at again. The rooms were clean and quiet. We were at the end of the…read morehall on the 4th floor. Breakfast was just okay to be honest. Located across the street from a hospital, but we never heard one siren the entire time we were here. Deborah Winans, the woman who checked us in, was great! Very nice and helped get us into a quiet room.

The staff is so friendly, room and building itself is immaculately clean. Urusula was particularly…read morehelpful accommodating our needs. Traveling alone with a 9 month old baby has its challenges but this hotel was a bright spot of our trip. They made things easier

The staff were very friendly, and helpful! Our room was…read moreclean, with a few tiny things that were missed but otherwise, we had a great experience! Breakfast hours are short (in my opinion) and food quality should go up, but for complimentary breakfast, it was good!

Visited this hotel 2yrs ago and came back because we were in the area. Parking used to be free but…read moreis now $8.00 and also the room was really small (King w/ Sofa bed). Even though the room was right next to the elevator, it was pretty soundproof.

This was such a lovely tea for Valentines Day. My sweet husband booked us a table as a surprise and…read moreit was delightful. The owner is so sweet and encourages you to stay as long as you like, invites you to walk the lovely property and loaf about as one would after a very laid back tea. We decided to try English Breakfast and a Paris tea and they brought them out together which was nice cuz hubs could compare (not a tea guy). The devonshire cream was luscious, strawberry jam was delightful and plentiful, scones and tea sandwiches were very nice as were the selection of sweets. The house is positively charming,decorated so cosy and nice and it's the owners family farm. We even bought some honey they harvest on property. Overall, this was a delightful afternoon and I'd highly recommend it for a comforting, laid back tea. Thanks for having us.

A lovely, cozy Tea room. The food served was homemade and delicious. The host was very nice and…read moreaccommodating (we had one guest who requested GF). Highly recommend.

I forgot a leather jacket in the closet at this location--it was stolen. I called the manager /…read morecorporate and ultimately filed a police report, but I did not get any real assistance from anyone. I do not recommend this location--the employees are unpolished and trashy, and it's in an unsafe location in the middle of a shabby parking lot.

Updated review, we enjoyed our stay. The room was nice and updated. Bathroom and beds were clean…read more Over all the rooms are quiet with some hallway noise. Each room has Hilton app functionality for the door lock and in room TV. The only complaint is the pillows were kind of flat. But, you have four so we just stacked them. This location has a nice breakfast bar with waffles, yogurt, pastries, cereals, hard boiled eggs, and a rotation of hot food. There still isn't a pantry at this location for quick toiletries or snacks. Also, there are close locations to pick up convenience items but not a quick walk. The staff is always friendly. There are limited hotels on this side of town but you can't go wrong with this location.

I hope to prevent others from going through a really bad experience. This hotel is undergoing…read morerenovation, the rooms are dirty and have insects. I also read other reviews about bed bugs. The desk clerk charged my credit card prior to checkout after reassuring me she wouldn't, I was double-charged for the room, management wouldn't return calls after I discovered their error. I never even received an apology. There are plenty of other hotel choices in this area! Don't waste your money! I was told there is no client relations dept. to address complaints. I wonder how they're still in business.