Recently bought a home and used Interstate Title & Escrow. Some observations: Communication: we felt that there was insufficient communication from the team, and this resulted in missed opportunities as well as a poor impression. Two key examples: We were not asked whose names should be on the title. This is my 4th home closing, and each time before, we have been asked this question, and the proper names have been put on the title. Due to this failure, only one name was put on the title, and now we will have to use additional time and money to get this corrected. Guidance was not provided by the team on when to process the wire transfer. It was as if they expected me to know this automatically. Luckily I thought to call two days before closing to check up on this major detail. Customer service: our interactions with the team gave the impression that customer service was low priority. The most clear example was when I reached out to ask about wiring the money, and one of the staff members responded, "You should have received wire instructions with your welcome packet, but I've attached them here for your convenience." This gave the impression that 1) Customer interaction was completed when the welcome packet was sent (about a month previous to that email) and customer should figure things out from there, and 2) it is unusual for a customer to expect guidance about the wire transfer around closing. I did go over the welcome packet, and did not observe any directions about when the money should be wired. Staff didn't seem to have the interest in sharing that expectation with me either. As mentioned earlier, this is my fourth closing, and the experience was quite different than the other three. During those, a friendly team of professionals communicated expectations as appropriate and provided timely guidance when action was needed. In those instances, I felt that my money was earned and appreciated. When it's home buying time, definitely shop around, and if service is a priority, Interstate Title and Escrow might not be the best choice. read more

Horrible experience with this unprofessional company and its CEO. They never contacted me to introduce themselves or prepare me for closing until 2 days before closing when I reached out to ask for wire instructions. They sent me incorrect documents with errors and were clearly unfamiliar with my file. They failed to handle the outstanding water bill or inform the water company that the property was sold as required and noted in the closing disclosure. Stay far away. I have no idea how they still exist or why anyone with sense does business with them. read more

I've used several title companies in the past and my experience with Interstate has by far been the absolute best. Rebecca was unbelievably helpful, kind, and she took the time to explain any questions that I had prior to settlement. Michelle was also amazing and answered all questions that I had at closing. I highly recommend this company and will use again in the future. read more

Interstate Title & Escrow is AWESOME!! The company has conducted settlements for several of my buyer and seller clients. All of my clients have been extremely pleased with their level of service! The company conducted seamless settlements each time it was chosen. They have very low rates/fees compared to other local settlement companies. I would recommend them to anyone looking for a GREAT title company! read more