I wanted to share an update on my experience with this practice. Per my previous post, I was under the care of the NP from initial visit on 2/15/23. During review of my family medical history she recommened and supposedly sent a request to their scheduler in the Lady Lake office to provide a carotid artery scan/ultrasound. Over the course of 4-6 weeks I called the scheduling office 4 times and also sent a message to my NP via their patient portal regarding the lack of follow through via the scheduler to schedule my procedure. When I spoke to the Lady lake office the initial call, I was told she was in with a patient and would call me back. She never did. I called subsequent times and was told that the scheduler was backed up with appointments and would get to me as soon as possible. She never did. I sent a message to my NP via the patient portal and also discussed it with her face to face at my March 2023 follow up appointment. She seemed rather complacent about the issue and stated that she would sent the scheduler a reminder. Nothing ever came of it, no call, no follow through on anyone's part. During my initial visit with the NP I was told that she wasn't allowed to provide any RX's per the owner/providers office regulations. If I should need an Rx in the future, I would need to schedule a separate appt. with the Dr. to obtain the Rx. Seemed odd to me, but whatever. The nurse never asked for my identity or checked my chart to see that I'm immunocompromised. She came off as being annoyed that I would even make such a request. She informed me that the NP had left the practice in December. Treating a patient in this manner is alarming to me and certainly not in my best interest.
I was due to schedule a 6 month follow up with the NP this past fall, but was delayed in doing so. Then moved further north in FL and opted to change practices, partly because of the lack of follow through on staffing level. Doesn't seem to me as though quality patient care is really important to them.
Today 1/3/24 I received a call from the offices scheduler to book an appointment for my carotid artery scan! Yup, nearly a year later. This kind of follow up is extremally poor!
In summary, I'd say go somewhere else, NOT quality patient care. read more