It really depends on what department and M.D. You are dealing with. When they changed their app I couldnt log in and when I called was hung up on. If you are trying to reach a particular individual it is practically impossible because of the menus and numbers you have to navigate.
Trying to find the correct location of an appointment I had was frustrating when I went to the wrong place. Then trying to call thrm to tell them I was late and to reschedule the appointment was a joke. To this day that particular provider's office has never reached me to reschedule. I figured it must not be a vital appointment. Mainly with a copay of $400 for the scan, and about a $100 for the office visit to followup I couldn't afford it anyway.
My other providers on the other hand have been very good. read more