Bought carpeting for three areas of our home; upstairs, master bedroom and basement. The first…read moreinstallation date was pushed back because of a scheduling mistake. When the installer did show up, he only had enough carpet for the upstairs and master bedroom. This was a Tuesday. We were told the carpet missed the shipment and would be in on Thursday but no one was available to install it until the following Monday. Monday comes and the installer comes but does not have enough of the carpet so we have to wait another four days to get the last two stairs and landing installed. I voiced my frustration with the Wausau manager and told him that they were losing customers from all of this and he said quote "that really makes me want to bend over backwards for you when you're throwing that at me." Being a manager, I assumed he was being genuine but was quickly told by himself that he was being sarcastic. Very inappropriate customer service skills for management. Price was great. Installation was great. Management is terrible, so hopefully you don't need to speak with them. I did speak with corporate about this manager and they were extremely helpful. It just shouldn't have gotten that far.

DING DING DING!! WE FINALLY HAVE A WINNER! This is the place my husband and I decided on to buy and…read moreinstall our new flooring. They were actually NICE to us compared to the other flooring stores. LOL But yeah, they said they could get pretty much anything we wanted and if we found it cheaper somewhere else..they would beat it! Jason was the Sales guy that helped us and he actually went to Menards on his own time to find out exactly what we were looking for and the price! GO HERE!! They will treat you with respect!

He did an awesome job replacing our old carpet, very thorough and very reliable. The price was very…read morereasonable and he was very professional.

Pat Kroll did our basement (new man cave) and stairs leading to the lower level. He did a great job…read morewith everything. He was timely, efficient, friendly, and hard working. The carpet looks incredible and gives the room a whole new look. We'll have Pat do our upstairs when the time comes.

Unbelievable, wonderful job by Mike at MF Hardwood Flooring today. A few hours work that would have…read moretaken us days or weeks and left our floors with burns and who knows... professional, clean, personable, honest, reasonable. The pictures of the old floor don't do it justice-- red paint, glue, mold, pet scratches. Looks brand new now. I'm flabbergasted at how great this job is!

The company owner is the technician he really knows his business!! He put in hardwood for my house…read morean I will say that it looks amazing. The guys name is Mike and he is friendly and knowledgeable about what he does!! He is also very competitively priced. Great job man

Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him…read more Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless.

I have been to this store countless times to take samples home and find the right tile because I am…read moresuper indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them!

The response time was awesome. The job we had in mind was affordable and Russ is very professional.read more

From the owner: I do good work for lessread more

When we first purchased our flooring the general manager at the store was absolutely wonderful. He…read moreanswered all of our questions and was very patient and helpful. While waiting for the flooring to come in a new manager took over and it has not been a great experience ever since. When questioning a few things that we had talked about at the initial purchase he made a comment that that "there is a reason why the general manager" is no longer with LL flooring. Even if that was the case, How unprofessional? When we questioned the amount of time it was taking to schedule an installation, The new general manager told us that it would be longer because the original installer Was let go due to poor workmanship. Again, How unprofessional to share that with a customer? We were sold out of white glove delivery and the delivery company did not have the means to get the flooring up our driveway and into our home. Luckily we had company and several people were able to help get the flooring off of the truck and up the driveway and carry it in. It was not a great experience and definitely not worth the cost of a white love delivery. Our floors are beautiful but the transition strips were installed properly and are cracking and moving. Also our hallway and master bedroom have boards moving and they sent the installer back who nailed over 100 nails into the areas making noise and moving and now our floors are damaged and make more noise than before! While trying to get this rectified I made a comment to the new general manager that this has not been the greatest experience, And he replied "yeah, it hasn't been great on our end either." Once again, How unprofessional? We had also planned on wood floors and two additional bedrooms within the next year and we will not be going with LL flooring after this experience. The LL Flooring customer service leads you on like they're going to do something and then ghost you. I do not recommend this company! BBB.org has an F with many others having similar problems.